Hi

I am getting below error while accessing BMC Knowledge Management Console from Remedy.

HTTP Status 500 -

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type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception
kms.filters.MaintenanceFilter.doFilter(MaintenanceFilter.java:26)


root cause

java.lang.Error: UserBeanRequested User: '()' NOT created in Database! ORA-00001: unique constraint (RKMADMIN.SYS_C003098) violated

kms.user.UserBean.createUserInDB(UserBean.java:201)
kms.user.UserBean.createNewUser(UserBean.java:65)
kms.user.UserManager.createNewUser(UserManager.java:88)
kms.authentication.RemedyAuthenticator.createUser(RemedyAuthenticator.java:166)
kms.authentication.RemedyAuthenticator.isUserAuthenticated(RemedyAuthenticator.java:101)
kms.web.TemplateServlet.doGet(TemplateServlet.java:42)
javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
kms.filters.MaintenanceFilter.doFilter(MaintenanceFilter.java:26)


note The full stack trace of the root cause is available in the Apache Tomcat/5.5.20 logs.


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Apache Tomcat/5.5.20

Kindly Help..

Regards

Shama