Problem with 'Next Target Date' Field. - MattReinfeldt.com

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#139682 - 03/10/08 06:33 AM Problem with 'Next Target Date' Field.
rumya Just Signed Up Registered: 03/07/08 Posts: 1	HI, I Have configured two SLA targets. 1) Response Time Target - Starts when ticket is in assigned status and stops when incident moves to wip. 2)Resolution Time Target - Starts hwhen incident is in assigned status and stops when incident moves to resolved. Problem is that the 'Next Target Date' in the incidents formdoesnt diaplay the correct time. When the ticket is in assigned status it shows the value corresponding to the Response time target(i.e DUe Date/Time col in Service Target Table). But when the ticket moves to wip it still shows the same value of response time target whereas it has to show the date/time corresponding to Resolution time Target. We are facing this problem only after I had changed the start, stop, exclude qualifications of these targets. Tech support says it is a bug. But I am not convinced since it was working fine with our initial configuration. Thanks, Rumya.
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