Hi,

Can anyone please give me some information on how to integrate a custom-built VB.NET application with Remedy?

Thanks in advance for your help.

regards,
hardtarget

Hi,

Look at the .NET APIs which are available, but unsupported.

Hi Vincent,

thanks for the reply but that's a bit confusing.... could you please let me know what does "available, but unsupported" mean? does it mean that the APIs provided for VB.NET are not working as expected? Plz clarify.

Thanks,
hardtarget

The .NET APIs are provided for .NET, there are working very well, but you can't raise a ticket to the support because this is not supported.

Can you let me know which one would be better in this case, OLE automation or the API programming? also where can i find the pros/cons of each option?

It depends of your requirements.

If you want an interaction with the User Tool => OLE Automation. In all the other cases => API.

Where is the information on the .NET API? I haven't seen anything mentioned about it on the BMC web site.

Try BMCDN ( http://developer.bmc.com). I found the 7.1 version at this link.

Good luck!