Anyone know of some workflow tips/hacks to edit and save attachments in the following manner.

Open existing attachment -> edit -> save.

instead of the normal:

Open existing attachment -> edit -> save new attachment -> delete old attchment -> attach new attachment.

Thanks in advance,
Suresh

Yes See the documentation :-)

Use: PERFORM-ACTION-SAVE-ATTACHMENT <field_ID> [<file_name>]
save it to %temp% or /tmp
modify it
Use: PERFORM-ACTION-ADD-ATTACHMENT <field_ID> [<file_name>]

The field ID can be an attachment field or an attachment pool. If the field ID specified is an attachment field, the attachment is added to the specified field. If the field has a value, the existing value is overwritten.

- So don't give it the attachment pool ID but the attachment itself

Thanks shark_7-11 for your suggestions. I was aware of PERFORM-ACTION-ADD-ATTACHMENT - but the PERFORM-ACTION-SAVE-ATTACHMENT still requires the user to go to the directory where the file is saved to open and edit.

Thanks again for the reply.

Suresh.

when i use:

"Use: PERFORM-ACTION-SAVE-ATTACHMENT <field_ID> [<file_name>]"

Where do i specify the location where the attachment is to be saved.

I want to save it on the unix box on which remedy is installed

Hi,
My requirement is such that, when i recieve a mail with an attachment(.csv) the attachment should be saved to some location on the UNIX box.
This should be automated.
Could anyone please help me

You can do that by a filter on the AR System Email Attachment form.

Filter does'nt seem to work,

Please chk my def
file
begin filter
name : OHS:MAZ
timestamp : 1190265983
owner : makhan
last-changed : makhan
filter-op : 6
enable : 1
filter-order : 500
wk-conn-type : 1
schema-name : AR System Email Attachments
export-version : 7
filter-query : 4\1\99\18133\2\4\9\Maddy.csv\
action {
command : PERFORM-ACTION-SAVE-ATTACHMENT 18003 "/home/groupit"
}
end


I cannot find anything in the folder

try with /home/groupit/yourfile.csv

Vincent,

Even this does'snt work
What should i do now

when i do a filter log i get the following error

/* Thu Sep 20 2007 09:09:42.0558 */ Restart of filter processing (phase 3)
0: Process
PERFORM-ACTION-SAVE-ATTACHMENT 18003 "/usr/ar/AREmail/supohs/Maddy.csv"
**** Error while performing filter action
/* Thu Sep 20 2007 09:09:42.0586 */ Stop filter processing
/* Thu Sep 20 2007 09:09:42.0665 */ Start filter processing

is there any problem with the location i specified.
What are the possible options for specifying the location

Hi Vincent,

Any clue on how to do this?