Hi,

We are trying to build a portal page which has to display ticketing information from Remedy. Remedy Java Api is being used by the portal to communicate with Remedy.

We are able to successfully connect to the Remedy server. But when trying to query ticket details from the Remedy form using a ticket id, its throwing an error that 'Entry doesn't exist in the database'. But the ticket id exist in the Remedy form. The form permission are setup correctly.

Can somebody tell me how to overcome this issue? Please help

warm regards,
Madhu

Try to do a verifyUser (method of the ARServerUser Class) to confirm that you have made a successful connection. Sometime you can "connect" but you are not really connected/logged in.

Also, check that you can submit into that form. If all this works and you still can't use it, then it seems your qualification is incorrect.

Have you consider trying Web Services instead? Makes life easier when you need to change something. (No recompiling required)