Hi, my sla works, fine but this morning i change a milestone, and try to re deploy my sla .. and thats not work ... nothing happen .. sla don't deploy ....
i try with another sla .. same thing ...

anyone have an idea


ars sytem 6.3
sla 6.0

thanks

Check if SLA engine is running.

im getting that in the aerror.log now when i try to update a ticket ...

Tue Jun 19 14:45:21 2007 390620 : Il n'existe aucune définition de congé portant le marqueur indiqué. (ARERR 637)
Tue Jun 19 14:45:21 2007 No Value at SLA_BT Holidays field

when i check the knoledge base in remedy web site.. i see a link between the sla and this error .....
but i can't find a solution ....
i open a ticket directly at remedy ... but ... you know ...

thanks

Check the Business Day / Holiday day definitions in Configuration Manager...

all is correct ... i change nothing .. and one day boum ... not working ....
really weird ...

Is the SLA getting built? Pl check the Business hours/ Holiday tag, in the ticket (if tagging is proper).

SLA are need to be built ....

im getting the error when i change status of a ticket, when i have a old deleted sla on it, or when i don't have any sla, but im suppose to get the one not build attacht to that ticket ...

if the sla is not attched to the tickets, thats works fine ...i cna modify whithout any errors
thanks

the first part of my problem is solved .... no more error about business time ...
now the sla don't deploy .. any idea ?

the service bvrsbrie.exe is running correctly on the swerver .. but the sla don't deploy

check applicaton pending form.Delete all existing entries and restart SLA engine.
SLA should get built. you can deploy it afterwards.