Hi,

Encountered the above error in my remedy server (version 6.03, patch 18). Is this a sign of a memory leak ?

After a restart of services, no issues encountered. But notice that certain users when trying to access helpdeskcase form, it's appearing blank. I've also notice in my server stats, Escal Proc-Time from 0 went up to 126901. What could this mean ?

Cheers
raziah

Check your escalations! One of them could be taking up too much system resources.

Looking at the escalations. Can having more than 10 escalation activities running at every 1hr (for every day) that may cause system resources be utilised alot ?

It is not about # of escalations running per hour, but the qualification of the Escalations and escalation operations!

Another cause could be, your escalations are modifying certain fields and then you have Filters firing on that condition (widout condition to check if modification was done by escalation).

The reason of "ARERR 300 Malloc failed on server" must not depend on system resources. This error also comes if you have an server side table field and an user which has no access to the entrys.

If users got empty forms it often depend on client resources or cache files. So let the user close some applications and delete the *.arf and *.arv files.

Which version and patch of ARS are you running
On what OS is your ARServer running?
How much RAM doe the system have?
If it's a windows server, How much RAM is dedicated to the SQL server?
In Unix, What's your ulimits for openfiles?

ARS 6.03, on patch 18
Windows server 2003 (enteprise edition, service pack 1)
8 gb of RAM

Please note SQL sits on a seperate server.