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#137212 - 04/04/07 04:04 AM Re: unable to get Report [Re: Vincent_RIEDWEG]
timona76 Offline
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Registered: 12/07/06
Posts: 18

hey we are not supposed to make any active link/filter changes/addition on the HelpDesk form. so how do we get the report?

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#137213 - 04/04/07 04:11 AM Re: unable to get Report [Re: timona76]
Vincent_RIEDWEG Offline

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Registered: 05/24/05
Posts: 1454
Loc: France
Manually or manually running a macro \:\)
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Vincent.

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#137214 - 04/04/07 04:12 AM Re: unable to get Report [Re: Vincent_RIEDWEG]
timona76 Offline
Stealth Member

Registered: 12/07/06
Posts: 18
???

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#137215 - 04/04/07 04:16 AM Re: unable to get Report [Re: timona76]
Vincent_RIEDWEG Offline

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Registered: 05/24/05
Posts: 1454
Loc: France
Using the User Tool functionnalities...
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Vincent.

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#137216 - 04/04/07 04:28 AM Re: unable to get Report [Re: Vincent_RIEDWEG]
timona76 Offline
Stealth Member

Registered: 12/07/06
Posts: 18

hey but again the same problem will be encountered which i have specified the first time. \:\( what do i do?

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#137217 - 04/04/07 04:36 AM Re: unable to get Report [Re: Vincent_RIEDWEG]
Vincent_RIEDWEG Offline

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Registered: 05/24/05
Posts: 1454
Loc: France
 Originally Posted By: Vincent_RIEDWEG
You can log the activity of each ticket in another form and run the report on a join form between the ticket and this form.


That \:\)
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Vincent.

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#137260 - 04/05/07 11:58 PM Re: unable to get Report [Re: Vincent_RIEDWEG]
timona76 Offline
Stealth Member

Registered: 12/07/06
Posts: 18

hey I do not have much knowledge of Remedy, please tell me how do I log the activity of each ticket of the Helpdesk form in another form without writing any activelink/filter on the helpdesk form. pl clarify.

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#137261 - 04/06/07 01:57 AM Re: unable to get Report [Re: timona76]
Vincent_RIEDWEG Offline

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Registered: 05/24/05
Posts: 1454
Loc: France
It's not possible without adapted workflow.
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Vincent.

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#137263 - 04/06/07 05:08 AM Re: unable to get Report [Re: Vincent_RIEDWEG]
timona76 Offline
Stealth Member

Registered: 12/07/06
Posts: 18
????

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#137264 - 04/06/07 06:51 AM Re: unable to get Report [Re: timona76]
Vincent_RIEDWEG Offline

Old Hand
****

Registered: 05/24/05
Posts: 1454
Loc: France
You must create active links to do this.
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Vincent.

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