Hi All,

I have a query on Modify All option:

I need to retain a few values, on modify all. How do I retain the values?
I have tried $OPERATION$ = "SET ALL" in an Active Link(SET FIELDS, on the current form), but doesnt seem to work .
I have tried, to set the value from a backend form, but I know this method will not work for all tickets.
Any suggestions?

Hi,

As all the fields are set to $NULL$ when you enter in modify all mode, try to use global fields to do the workflow you want.

Thank u very much Vincent.
I'm able to retain values in required fields..

UR welcome...

Be carefull with that because when you enter in modify all mode, it's like TR. in filters. All fields with a null value are not modified in the transaction, but all fields with a value are modified in this transaction...

I have used Global Field as a temp field to set some basic fields. All other fields have menus, which are based on these basic fields. So no problem with Modify All operation (user cannot even change the status of the ticket, without certain fields).And on Modify All, we have made most fields as READ-ONLY.