Remedy expert required!

Lead the on-going planning, design, development and implementation of
Remedy for our Government Client's Development, QA and Production
environments.
Liaise with colleagues working on other technology projects, ensuring
appropriate integrations and functionality.
Take the lead for ad-hoc problem resolution teams, ensuring appropriate
resolution for all related problems.
Translate business requirements into functional & technology
requirements and design & development plans.
Ensure the appropriate development of accurate business rules and
workflow within Remedy.


Successully developed a Remedy system using BMC Remedy Action Request
System (ARS).
A minimum of 5 years of demonstrated success planning, designing,
developing, implementing, and managing Remedy ARS and ITSM modules
(Helpdesk, Asset, Change, Problem, SLA, Dashboards).
Strong knowledge of the Remedy architecture including the Remedy
Mid-Tier web server.
Proven ability to translate business requirements into functional &
technology requirements and design & development plans.
Proven success with the development of business rules and workflow
within Remedy. Related administration skills are required.
A demonstrated solid understanding of architectural principles,
software development lifecycle(s) and other related methodologies.
Strong Microsoft SQL DBMS skills.
Experience integrating with OSS systems is a definite asset.
Experience integrating with reporting infrastructures e.g.
Crystal/Cognos is a definite asset.
Knowledge of network topology, protocols, security considerations,
thin-client technologies and systems management/monitoring tools.


Remedy Approved Consultant (RAC) certification is an asset.
ITSM/ITIL certification is an asset.


Contact Kelly at jobs@jolais.com, please quote job #00376 when
responding.