Hi @ll

I´m a student and also I worked in a telco company in the Rational tools team.

One of my jobs are to copy the user-data from the Remedy Action Request / Remedy User / Help Desk / Version 6.03.00 - Tickets to special programms like IBM Rational ClearQuest, IBM Rational TestManager an so on. This is only for User Administration, User creation.

Now my question:

Is it possible to write a programm that do that?
Which API is the best to communicate with the ARS? Perl, Java, etc.?
Can I communicate only with my Client Software or need I to talk with the server?

Thanks for your help and sorry for my bad englisch

cheers
Chris

Chris,

Any of the methods you listed would work just fine. You also could handle it through a web service interface. Basically, here's a small list:

BMC/Remedy Supported:
- C
- Java
- EIE (will cost additional $$$ to BMC for license)
- Web Services
- .NET (written and supported by a BMC-internal resource)

Not Supported by BMC/Remedy
- ARSPerl Perl module
- James Croom's ARS42i component
- ARS / Jython

That covers most of them, I believe.

Good luck!