Hi All,

I've been working with the Remedy API via Java for the last couple of weeks and have come up against this error message when attempting to create a new case:

MessageType: 2
MessageNum: 417
MessageText: Cannot translate a group name in either the Group List or Assignee Group field
AppendedText:
at com.remedy.arsys.api.Proxy.ARCreateEntry(Native Method)
at com.remedy.arsys.api.Entry.create(Entry.java:162)
at RemedyLoader.createNewCase(RemedyLoader.java:1055)
at RemedyLoader.processIndexFile(RemedyLoader.java:778)
at RemedyLoader.init(RemedyLoader.java:540)
at RemedyLoader.<init>(RemedyLoader.java:224)
at RemedyLoader.main(RemedyLoader.java:174)

I've looked this up in the list of error messages and apparently this is to do with field ID 112 and the conversion from a text string into the internal format of a sequence of IDs.

Does anyone have any experience of this error message who might be able to explain this to me in a less technical way?

The way I understand the cause of the error message at the moment is I'm trying to set a field ID on the new case (I'm not setting field ID 112 if that helps) to a specific value which has not been configured in a drop down list or similar.

Any pointers as always greatly received!!

Kind regards,

Alex

Ok. first let me try and understand your problem.

You are trying to create a new entry using the java API and you are getting this error.

1. Are you trying to populate the field with field ID 112? If so, with what value? As far as I remember, field ID 112 is a reserved ID for a group name. So, make sure that you are not populating it with just any random string or number.

2. I didnt quite understand this part - "I'm trying to set a field ID on the new case (I'm not setting field ID 112 if that helps) to a specific value which has not been configured in a drop down list or similar. "

does that mean that you are trying to populate the field which has a drop down, but you have not filled any values in the drop down before creating entry using API?

Thanks,

Anuj.