Hi Everyone,

To authenticate external users with AREA Plug-in, I am using and administrator user to access a AR Server form and check whether the external user has right to access the AR Server.

But when using Mid-tier system makes and ARVerifyUser api call that locks the Verification of my administrator user that I use to access AR Server at AREA Plug-in.

At the Remedy User case, system makes a ARGetServerInfo api call that also locks my AREA Plug-in AREAVerifyLoginCallback function.

The External Authentication Timeout is 30 seconds.

So the ARGetServerInfo or ARVerifyUser api call of the system for external user takes that much time and fails. After that the AREA Plug-in continues to work and does its job and returns AREA_LOGIN_SUCCESS. However, since the External Authentication is already timeout, the external user failed to authenticate.

Additionaly, in the aruser.log external user gets a message "EXT AUTH The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance."

--zekk