hi there,
I have a AR System in windows NT 5.1 server. I have installed AR Email Engine on that.
How do i use the email to notify of any event?
I have created one filter with notify action but it does not send any mail?

Do i need to configure outgoing mailbox for this to work?

Please reply ASAP.

Thanks.

First: Yes you have to configure an outgoing mailbox.
Second: Do you see an entry in AR System Email Messages for the mail you expect. If not the Notify Action is not triggered or not correct configured.

There is an entire manual on the email engine, just download it from the documentation site, if you don't have it. You do indeed need to configure it to your mail gateway and to a pop account (pop is not required). Depending on your gateway configuration, you may need a fully recognized & registered smtp address in the 'from' in order for the email to go out. Also, depending on your server configuration you may need to open up port 25 and/or turn on the simple mail protocol. Today, due to attacks, many companies are blocking and turning off everything be default. You say you are running NT? I'm aware of Email engine working with W2k and W2k3 but I don't recall NT on the list.

Please look at the manual as it tells you all the requirements.

hi,

I found some records in the AR Email Message as well as AR Error Logs also.
Error Log say :
************************************************************
Could not connect to SMTP host: mailServer, port: 110;
java.io.IOException: Couldn't connect using "javax.net.ssl.SSLSocketFactory" socket factory to host, port: mailServer, 110; Exception: java.lang.reflect.InvocationTargetException
javax.mail.MessagingException: Could not connect to SMTP host: mailServer, port: 110;
************************************************************
As u mentioned "I'm aware of Email engine working with W2k and W2k3 but I don't recall NT on the list". Can you please explain how to use it?

I dont have access to do any configuration changes in mail server.
I can change configuration in the server where AR system resides not the mail server. I was using my own account(which i have in that email server) as in the E-Mail Server user and password to configure outgoing mailbox.

Do you want me to open up the simple mail protocol of the mail server?

please advice

Is the name of your mailserver really "mailServer"?

No I just changed it for security purpose :D.

Does anyone have any update on this?

Does anyone have any update on this?

Does anyone have any update on this?

Is it possible that you have selected "Yes" for "Email Server Requires SSL". Have you added the certificate (never done this on windows, but there is an description in EmailEngine guide).

I set it to no.. but didnt work, though i have given port 25 still its taking port 0 in the error log.
Could not connect to the mailServer port 0;

please help.

Can anyone help in this?

Hi can you connect to you mailserver using telnet mailserver 25 and telnet mailserver 110 from your AR System server?

hi,

Following is the entry from the AR System Error Logs -
*******************************************************
Could not connect to SMTP host: mailServer, port: 25;
nested exception is:
java.io.IOException: Couldn't connect using "javax.net.ssl.SSLSocketFactory" socket factory to host, port: mailServer, 465; Exception: java.lang.reflect.InvocationTargetException
javax.mail.MessagingException: Could not connect to SMTP host: mailServer, port: 25;
nested exception is:
java.io.IOException: Couldn't connect using "javax.net.ssl.SSLSocketFactory" socket factory to host, port: mailServer, 465; Exception: java.lang.reflect.InvocationTargetException
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:911)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:158)
at javax.mail.Service.connect(Service.java:233)
at com.remedy.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:103)
at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:348)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Unknown Source)
***************************************************************

Frackly speaking i dont have any idea how to connect
"connect to you mailserver using telnet mailserver 25 and telnet mailserver 110 from your AR System server"

please advice.

thanks in anticipation.

Type in command line :
telnet mailserver 25
and
telnet mailserver 110

With 25 i was able to access
here is the output
"220 mailServer **For Authorized Use Only** Tue, 26 Sep 2006 18:4
1:51 +0530"

but with 110 i was not able to access.

please advice.

So, you can send emails if you have a valid account on the smtp server. Check the account used with your smtp server administrator.

For the pop3 server, check with the pop3 server administrator that the name and ports are correct. If yes, check with the network security team to allow pop3 connexions from your AR System server to the pop3 server.