When loading any page (for the first time and when it clears cache it seems) it takes 1-2 minutes to load. sometimes 5 minutes.

Is there any place to tweak the speed of loading web pages/forms?

one cause might be that we are testing remedy 7.0 in a test environment on virutal servers on the same hardware.
could that be a cause of the slow loading?

Hi,

The followings can be the cause of slow loading :
* Not enought RAM
* Not enought CPU or slow CPU
* Slow disks
* Slow JSP Engine (ServletExec for example)
* Slow web server (IIS for example)
* JSP Engine parameters
* Java parameters
* Network problems between Mid-Tier and AR System
* Slow and/or not optimized AR System database
* etc...

It seems to be a RAM issue.
Right now since it is in development phase, we have it on a server that is being used to house 4 virtual servers.
so basically we have 2 ar servers and 2 midtiers servers.
i changed it to 2 virtual servers and bumped up the ram.
arsystem server has 1.5gb RAM and midtier with iis has 768MB ram.

it still takes long to load through internet.
however there was a nice performance increase with the BMC user and administrator tools.

what is the minimum requirements for midtier?

For how many current users?

Right now since it is in testing, only 2 people are using the system.
So I can't imagine it being a load issue.

Hi,

You have enough RAM for Mid-Tier server. Do you have ITSM apps installed on your AR System server or a custom app?

What's your Mid-Tier cache settings and Java memory config?

If you are using a slow connection (and seeing that this only happens when you don't have the files in the cache) try loading ClientCore.js earlier (let's say in your login page, or the page that calls the Remedy login)
This file useally takes the longest to load so if you have it in cache beforehand it might speed up things.