> From: Tatler, Paul
> Sent: 26 August 1999 18:54
> To: 'ARSLIST@LISTSERV.ACSU.BUFFALO.EDU'
> Subject: Floating licence behaving as a Read licence
>
> Hello Listers,
>
> I have a curious problem today. I have a user to has been granted a
> floating licence and this was being utilised with any problems until
> recently. Today, the licence appears to behave as a Read licence as every
> time the user attempts to update a ticket an error message "ARERR 330 -
> You do not have write permissions to field xyz" is generated. This message
> is generated on any modifiable field.
>
> I have checked the obvious and all her permissions regarding group access
> is correct, she is a valid member of a valid team, with permissions to see
> both the team and the customer. I have also checked the internal reference
> numbers to ensure they match - they do.
>
> After this my thoughts were that the number of floating licences had
> exceeded the quantity we have on the ARS system, however when checked in
> the Admin tool we were nowhere near the figure of floating licences.
>
> This problem is not PC related either as this problem follows her around.
>
> Is it possible that the system thinks she has a read licence? If so why.
> Today I re-submitted her details to the system in the hope that if the
> group cache was out of sync with the User form then this may force an
> update. Time will tell. Until then, if any of you extremely cleaver and
> knowledgeable people out there have any suggestions I will be very glad to
> hear them.
>
> Many thanks.
>
> _______________
> Warmest Regards
> Paul Tatler
> ABC
> <>

Have you tried using arreload utility. Maybe your cache is not in sync.
Run this utility, it will synchronize the group and user cache.

Regards
Sajid Raja
973-443-2875

> -----Original Message-----
> From: Tatler, Paul [SMTP:Paul.Tatler@CAPGEMINI.CO.UK]
> Sent: Friday, August 27, 1999 11:50 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: FW: Floating licence behaving as a Read licence
>
> > -----Original Message-----
> > From: Tatler, Paul
> > Sent: 26 August 1999 18:54
> > To: 'ARSLIST@LISTSERV.ACSU.BUFFALO.EDU'
> > Subject: Floating licence behaving as a Read licence
> >
> > Hello Listers,
> >
> > I have a curious problem today. I have a user to has been granted a
> > floating licence and this was being utilised with any problems until
> > recently. Today, the licence appears to behave as a Read licence as
> every
> > time the user attempts to update a ticket an error message "ARERR 330 -
> > You do not have write permissions to field xyz" is generated. This
> message
> > is generated on any modifiable field.
> >
> > I have checked the obvious and all her permissions regarding group
> access
> > is correct, she is a valid member of a valid team, with permissions to
> see
> > both the team and the customer. I have also checked the internal
> reference
> > numbers to ensure they match - they do.
> >
> > After this my thoughts were that the number of floating licences had
> > exceeded the quantity we have on the ARS system, however when checked in
> > the Admin tool we were nowhere near the figure of floating licences.
> >
> > This problem is not PC related either as this problem follows her
> around.
> >
> > Is it possible that the system thinks she has a read licence? If so why.
> > Today I re-submitted her details to the system in the hope that if the
> > group cache was out of sync with the User form then this may force an
> > update. Time will tell. Until then, if any of you extremely cleaver and
> > knowledgeable people out there have any suggestions I will be very glad
> to
> > hear them.
> >
> > Many thanks.
> >
> > _______________
> > Warmest Regards
> > Paul Tatler
> > ABC
> > <> << File: Paul Stephen Tatler.vcf >>