Do we need to have crystal installed, inorder to run crystal reports from Remedy?

For some of the users, they are getting a error message saying "Error running crystal query engine" and it gives a temporary path as well

Any Idea?

Thanks

The crystal reports runtime is installed with the user tool.

Which version of AR System and user tool are you using?

This is Remedy 6.3. But the strange thing is that this error doesn't happend to all the user, its just with some users, however all of them are using the same version of the user tool(Remedy 6.3)

With AR System 6.3, the users must set the "Use ODBC Undersocre" option in their options. Without this option, the reports didn't work.