**
I know that this is a bit hokey....but I've sometimes had people paste into notepad...and then copy from notepad to remedy. Notepad seems to take all sorts of special formats out of things that are hidden.



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza
Sent: Friday, March 24, 2006 9:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Pasting special Characters into a text field


**

Robin,

Thats a strange one... Putting a backslash (\) behind the special characters might be able to escape the special character and treat it like text.. Have they tried that? Would that be an option as a workaround? Or are there too many of those special characters in the text pasted that might cause an inconvenience to the users to use that?

Cheers

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

Robin Carlberg wrote:

**
Hello,
I have searched the archives, and can’t find an answer for this one. Our users are pasting email text into the short description field on our form, and when the email text contains special characters like quotes, dashes, etc., they get changed to a | and then ignored. So text that was in quotes now isn’t. Is there something about the way this field is defined that is causing this, and is there some way to prevent it?

Thanks,


Robin W. Carlberg
Database Administrator
Department of Financial Services
State of Florida
(850) 413-2221
Robin.Carlberg@FLDFS.COM



Blab-away for as little as 1¢/min. Make PC-to-Phone Calls using Yahoo! Messenger with Voice. 20060125This posting was submitted with HTML in it
20060125This posting was submitted with HTML in it

**
For each special character that could be in the copy/paste text perform a Set Fields with the REPLACE() function on Submit/Modify in a Filter. For example:

REPLACE(REPLACE($Short Description$, "|", ""), "`", "")

Stephen

**
Hello,
I have searched the archives, and can’t find an answer for this one. Our users are pasting email text into the short description field on our form, and when the email text contains special characters like quotes, dashes, etc., they get changed to a | and then ignored. So text that was in quotes now isn’t. Is there something about the way this field is defined that is causing this, and is there some way to prevent it?

Thanks,


Robin W. Carlberg
Database Administrator
Department of Financial Services
State of Florida
(850) 413-2221
Robin.Carlberg@FLDFS.COM



Blab-away for as little as 1¢/min. Make PC-to-Phone Calls using Yahoo! Messenger with Voice. 20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it
20060125This posting was submitted with HTML in it

**

Hello,

I have searched the archives, and can't find an answer for this one. Our users are pasting email text into the short description field on our form, and when the email text contains special characters like quotes, dashes, etc., they get changed to a | and then ignored. So text that was in quotes now isn't. Is there something about the way this field is defined that is causing this, and is there some way to prevent it?



Thanks,





Robin W. Carlberg

Database Administrator

Department of Financial Services

State of Florida

(850) 413-2221

Robin.Carlberg@FLDFS.COM



20060125This posting was submitted with HTML in it

**

Robin,

Thats a strange one... Putting a backslash (\) behind the special characters might be able to escape the special character and treat it like text.. Have they tried that? Would that be an option as a workaround? Or are there too many of those special characters in the text pasted that might cause an inconvenience to the users to use that?

Cheers

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

Robin Carlberg wrote:

**
Hello,
I have searched the archives, and can’t find an answer for this one. Our users are pasting email text into the short description field on our form, and when the email text contains special characters like quotes, dashes, etc., they get changed to a | and then ignored. So text that was in quotes now isn’t. Is there something about the way this field is defined that is causing this, and is there some way to prevent it?

Thanks,


Robin W. Carlberg
Database Administrator
Department of Financial Services
State of Florida
(850) 413-2221
Robin.Carlberg@FLDFS.COM



Blab-away for as little as 1¢/min. Make PC-to-Phone Calls using Yahoo! Messenger with Voice. 20060125This posting was submitted with HTML in it

**

Joe,

Thanks for the suggestion, but they are just cutting and pasting from email, I can’t ask them to edit the text. Some of them are very long. I’m just wondering why Remedy is not recognizing the special characters. Could it be the email format in outlook?



Robin W. Carlberg

Database Administrator

(850) 413-2221



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza
Sent: Friday, March 24, 2006 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Pasting special Characters into a text field



**



Robin,



Thats a strange one... Putting a backslash (\) behind the special characters might be able to escape the special character and treat it like text.. Have they tried that? Would that be an option as a workaround? Or are there too many of those special characters in the text pasted that might cause an inconvenience to the users to use that?



Cheers



Joe D'Souza

Remedy Developer / Consultant,

Shyle Networks,

New Jersey.

Robin Carlberg wrote:

**

Hello,

I have searched the archives, and can’t find an answer for this one. Our users are pasting email text into the short description field on our form, and when the email text contains special characters like quotes, dashes, etc., they get changed to a | and then ignored. So text that was in quotes now isn’t. Is there something about the way this field is defined that is causing this, and is there some way to prevent it?



Thanks,





Robin W. Carlberg

Database Administrator

Department of Financial Services

State of Florida

(850) 413-2221

Robin.Carlberg@FLDFS.COM



Blab-away for as little as 1¢/min. Make PC-to-Phone Calls using Yahoo! Messenger with Voice. 20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it