Heyas,

We're a couple of mid-tier newbies with a question that I hope isn't as basic as it sounds.

We've just rolled out the mid-tier to our support users. They like the Support Console as-is, duplicating the Remedy client OOB look-and-feel.

Thing is, we want to roll out the Requestor console to the customers, and that'll need a face-lift.

I was told once that any presentation changes we make will affect everything -- both Requestor and Support console. Personally, I would think that different presentation for the Requestor forms is as simple as pointing them at a different stylesheet. But then, I don't know Remedy.

Can someone set us straight? Preferably with a response *other* than RTFM? :-)

Thanks!

-Aaron


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** Which MidTier 5 or 6 ????


On 3/24/06, Aaron W. Benson wrote:

Heyas,

We're a couple of mid-tier newbies with a question that I hope isn't as basic as it sounds.

We've just rolled out the mid-tier to our support users. They like the Support Console as-is, duplicating the Remedy client OOB look-and-feel.

Thing is, we want to roll out the Requestor console to the customers, and that'll need a face-lift.

I was told once that any presentation changes we make will affect everything -- both Requestor and Support console. Personally, I would think that different presentation for the Requestor forms is as simple as pointing them at a different stylesheet. But then, I don't know Remedy.

Can someone set us straight? Preferably with a response *other* than RTFM? :-)

Thanks!

-Aaron


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--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com
703-879-6465 20060125This posting was submitted with HTML in it

6.03 - patch 15

Frank Caruso wrote:
> ** Which MidTier 5 or 6 ????
>
> On 3/24/06, *Aaron W. Benson* > > wrote:
>
> Heyas,
>
> We're a couple of mid-tier newbies with a question that I hope isn't
> as basic as it sounds.
>
> We've just rolled out the mid-tier to our support users. They like
> the Support Console as-is, duplicating the Remedy client OOB
> look-and-feel.
>
> Thing is, we want to roll out the Requestor console to the
> customers, and that'll need a face-lift.
>
> I was told once that any presentation changes we make will affect
> everything -- both Requestor and Support console. Personally, I
> would think that different presentation for the Requestor forms is
> as simple as pointing them at a different stylesheet. But then, I
> don't know Remedy.
>
> Can someone set us straight? Preferably with a response *other*
> than RTFM? :-)
>
> Thanks!
>
> -Aaron
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
>
>
>
>
> --
> Frank Caruso
> Specific Integration, Inc.
> Senior Remedy Engineer
> www.specificintegration.com
> 703-879-6465 20060125This posting was submitted
> with HTML in it


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