**

Hi,

I have a user who keeps getting an error saying they can not "write to field XYZ." I modified the permissions on this field and put the person in the appropriate groups and we are still getting this error. Why is this happening?


20060125This posting was submitted with HTML in it

Hey Koyb,

Is this in the WUT or the Web? You may be having a caching issue:

If on the WUT, then close down the WUT, delete the .arf and .arv files.
Re-login and test to see if resolved.

If on the web, then you need to update the cache from the Mid-tier and
also from the local desktop. Close down the browser, login to the
Mid-tier configuration tool and update the cache (Flush Cache in 63).

Other areas to check would be the license assigned to the user and if
the Allow any user to submit is selected on the field under the
permissions tab. If you don't have this checked and the user has a read
license then this could be the problem.

Kind regards,
Saby



-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Friday, March 24, 2006 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Field Permission

**

Hi,

I have a user who keeps getting an error saying they can not "write to
field XYZ." I modified the permissions on this field and put the person
in the appropriate groups and we are still getting this error. Why is
this happening?


20060125This posting was submitted with HTML in
it


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

**

Kyob,

In addition to what Saby has written, if you are behind a load balancing device it could be that after making your changes, your user is connected to the servers that is not the primary server.. With the older setup of load balancing, you have to create workflow using filters etc on the '' form to recache the server after changes are made to the user, group, or workflow for the changes to take effect on the other servers. Or if you do not want to do this automatically using filters you have to do it manually from the command line on the other servers..

With the new setup of load balancing you do not have to do this as the server group takes cares of these server caching events automatically..

Hope this helps..

Cheers

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

"Fernandes, Sabyson R" wrote:

Hey Koyb,

Is this in the WUT or the Web? You may be having a caching issue:

If on the WUT, then close down the WUT, delete the .arf and .arv files.
Re-login and test to see if resolved.

If on the web, then you need to update the cache from the Mid-tier and
also from the local desktop. Close down the browser, login to the
Mid-tier configuration tool and update the cache (Flush Cache in 63).

Other areas to check would be the license assigned to the user and if
the Allow any user to submit is selected on the field under the
permissions tab. If you don't have this checked and the user has a read
license then this could be the problem.

Kind regards,
Saby



-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Friday, March 24, 2006 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Field Permission

**

Hi,

I have a user who keeps getting an error saying they can not "write to
field XYZ." I modified the permissions on this field and put the person
in the appropriate groups and we are still getting this error. Why is
this happening?



Yahoo! Messenger with Voice. PC-to-Phone calls for ridiculously low rates. 20060125This posting was submitted with HTML in it

**

Kyob,

In addition to what Saby has written, if you are behind a load balancing device it could be that after making your changes, your user is connected to the servers that is not the primary server.. With the older setup of load balancing, you have to create workflow using filters etc on the 'Server Events' form to recache the server after changes are made to the user, group, or workflow for the changes to take effect on the other servers. Or if you do not want to do this automatically using filters you have to do it manually from the command line on the other servers..

With the new setup of load balancing you do not have to do this as the server group takes cares of these server caching events automatically..

Hope this helps..

Cheers

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

"Fernandes, Sabyson R" wrote:

Hey Koyb,

Is this in the WUT or the Web? You may be having a caching issue:

If on the WUT, then close down the WUT, delete the .arf and .arv files.
Re-login and test to see if resolved.

If on the web, then you need to update the cache from the Mid-tier and
also from the local desktop. Close down the browser, login to the
Mid-tier configuration tool and update the cache (Flush Cache in 63).

Other areas to check would be the license assigned to the user and if
the Allow any user to submit is selected on the field under the
permissions tab. If you don't have this checked and the user has a read
license then this could be the problem.

Kind regards,
Saby



-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Friday, March 24, 2006 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Field Permission

**

Hi,

I have a user who keeps getting an error saying they can not "write to
field XYZ." I modified the permissions on this field and put the person
in the appropriate groups and we are still getting this error. Why is
this happening?



Blab-away for as little as 1¢/min. Make PC-to-Phone Calls using Yahoo! Messenger with Voice. 20060125This posting was submitted with HTML in it

Koyb,
To amplify what Saby said, if your user is assigned a floating write
license, and you've exhausted them (i.e. none available), it would cause a
write permission problem. Checking licenses would indicate that the user
has no or only a read-only license, which would confirm it. If you see
that he/she has a floating write license, then this is definitely not the
problem.

Mike White
Office: 813-978-2192
E-mail: mike.white@verizon.com



"Fernandes,
Sabyson R" To: arslist@arslist.org
STREET.COM> Subject: Re: Field Permission
Sent by: "Action
Request System
discussion
list(ARSList)"
rg>


03/24/2006 09:41
Please respond to
arslist






Hey Koyb,

Is this in the WUT or the Web? You may be having a caching issue:

If on the WUT, then close down the WUT, delete the .arf and .arv files.
Re-login and test to see if resolved.

If on the web, then you need to update the cache from the Mid-tier and
also from the local desktop. Close down the browser, login to the
Mid-tier configuration tool and update the cache (Flush Cache in 63).

Other areas to check would be the license assigned to the user and if
the Allow any user to submit is selected on the field under the
permissions tab. If you don't have this checked and the user has a read
license then this could be the problem.

Kind regards,
Saby



-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Friday, March 24, 2006 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Field Permission

**

Hi,

I have a user who keeps getting an error saying they can not "write to
field XYZ." I modified the permissions on this field and put the person
in the appropriate groups and we are still getting this error. Why is
this happening?


20060125This posting was submitted with HTML in
it



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org