**
Hi All,

I need your help to sort out one issue.

There is a requirement such that they want their Remedy users to authenticate by a PIN and password along
with user name and password. That means any user has 2 identifications.
He/she can use either.
The PIN & password fields are available in the form and user name and password are there on default User form.
Is there any mechanism by which this functionality can be achieved?

Kindly suggest any resolution.

Thanks & Regards,
Veeral Oza
20060125This posting was submitted with HTML in it

A relatively simple AREA pluging would do the trick (not withstanding the ARS bug described below).

The plugin would issue a query on the user form and match whichever field it would need.

ie:
query 'PIN' = ..loginname.. OR 'Login Name' = ..loginname..

then if field pin == loginname then
if pinpwd == loginpwd then true else false
else
if usrpwd == loginpwd then true else false

The AREA plugin would itself have to login to issue the query.

Unfortunately, there is a bug that does complicate this plugin I'm afraid and I'm not sure when it will be fixed.

Remedy has supplied an object (privately as far as I'm aware, and, for one platform only!) and an h file so the AREA plugin can work around this issue. The AREA plugin would need to internally used userids to issue the query.

The chances of hittong the bug go up as the number of users go up at about a 1/127 chance.

Cheers
Ben Chernys
www.softwaretoolhouse.com

>----- ------- Original Message ------- -----
>From: Veeral Oza
>To: arslist@ARSLIST.ORG
>Sent: Fri, 24 Mar 2006 13:36:47
>
>Hi All,
>
>I need your help to sort out one issue.
>
>There is a requirement such that they want their
>Remedy users to
>authenticate by a PIN and password along
>with user name and password. That means any user
>has 2 identifications.
>He/she can use either.
>The PIN & password fields are available in the form
>and user name and
>password are there on default User form.
>Is there any mechanism by which this functionality
>can be achieved?
>
>Kindly suggest any resolution.
>
>Thanks & Regards,
>Veeral Oza
>
>
>
>UNSUBSCRIBE or access ARSlist Archives at
>http://www.ARSLIST.org
>**
>

Hi
>All,

>

>size="2"> 

>

I need your help
>to sort out one issue.

>

>size="2"> 

>

There is
>a requirement such that they want their Remedy
>users to authenticate by a PIN and
>password along

>

with user
>name and password. That means any user has 2
>identifications.

>

He/she can use
>either. 

>

The PIN &
>password fields are available in the form and
>user name and password are there on default User
>form.

>

Is there any
>mechanism by which this functionality can be
>achieved?

>

>size="2"> 

>

Kindly suggest any
>resolution.

>

>size="2"> 

>

Thanks &
>Regards,

>

Veeral Oza

>20060125This posting was
>submitted with HTML in it


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org