We have a project to setup a messaging queue that remedy will read xml
documents from remedy to create, update and close remedy tickets on several
different remedy environments. These environments are at different client
sites without connection to our environment. So we have to pass the
authentication in the XML.

I was wondering if anybody has done something like this or part of it. Say
message queuing or xml transfer.

Any information that you can give will be helpful.

Thanks
Darrel Fossett
FCG
dfossett@fcg.com


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Darrel,

If you really need your queuing to be reliable and in the proper sequence, then
you'll probably want a commercial-grade message queuing system. I've had some
experience with WebSphereMQ and SonicMQ. They're both pretty reliable. I
suppose I'd have to say I prefer SonicMQ for its more robust JMS libs.

http://www.sonicsoftware.com/products/index.ssp

Back in the '90s, I used to work with some real top-of-the-line file-transfer
stuff from Sterling Software, a company that was really big in EDI. I see
they've been swallowed up by CA, so good luck figuring out what happened to
their product line...

(I don't mean to imply that WebSphereMQ's JMS libs are bad; it's just that back
when I used them they were a very thin layer over their C libs, with all the
unpleasant drawbacks related thereto.)

Tim Widowfield
tim@widowfield.com
http://www.widowfield.com

--- Darrel Fossett wrote:

> We have a project to setup a messaging queue that remedy will read xml
> documents from remedy to create, update and close remedy tickets on several
> different remedy environments. These environments are at different client
> sites without connection to our environment. So we have to pass the
> authentication in the XML.
>
> I was wondering if anybody has done something like this or part of it. Say
> message queuing or xml transfer.
>
> Any information that you can give will be helpful.
>
> Thanks
> Darrel Fossett
> FCG
> dfossett@fcg.com
>
>

> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
>
>


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Tim,

Or you could use our XML Gateway with it's JMS connectors. I.e.

[TIbco OR Weblogic OR Whatever] <--> XML Gateway <--> ARS

External clients can send XML messages to create/modify/delete AR records
(obviously, configured by the admin), as well as messages to query the ARS.
And, the ARS can also send data through the gateway to a JMS queue!

Naturally, if you've got some JMS skills on hand, it'll take five minutes to
configure, and the system is designed for Remedy - not bolted onto Remedy as
an after thought.


John

Java System Solutions : http://www.javasystemsolutions.com


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