**

I am currently running ARS 5.1 and will soon be looking to upgrade. I wanted to get some recommendations on what version to go to. I am trying to decide if I should wait for version 7, or go ahead and upgrade to version 6.3. I can positives and negatives both ways.

With version 6.3, I would be getting a battled tested, patched version that has been in use for aw while.
With version 7 I would get the maximum lifespan before having to upgrade again.
Decisions, decisions......

Also, I am planning on attending a training class at some point this year (before we upgrade). Any favorite training locations?

Thanks,

Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805


20060125This posting was submitted with HTML in it

**
Andy,

ARS upgrade - no problem. There are some nice additions to v7 - I'd suggest that you wait until you see it before deciding if they're worth waiting another month or so for. If you have ITSM apps, you should DEFINITELY wait until you see v7 - it's a real dramatic shift from v6.

Pleasanton is the only training center to which I've been, but I love it there.

Rick



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, March 23, 2006 6:51 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Upgrade


**

I am currently running ARS 5.1 and will soon be looking to upgrade. I wanted to get some recommendations on what version to go to. I am trying to decide if I should wait for version 7, or go ahead and upgrade to version 6.3. I can positives and negatives both ways.

With version 6.3, I would be getting a battled tested, patched version that has been in use for aw while.
With version 7 I would get the maximum lifespan before having to upgrade again.
Decisions, decisions......

Also, I am planning on attending a training class at some point this year (before we upgrade). Any favorite training locations?

Thanks,

Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805


20060125This posting was submitted with HTML in it
20060125This posting was submitted with HTML in it

**
Andy.

On the upgrade path...personally we're waiting 7.0 and it's subsequent maintenance release before upgrading.

On the training site....my top 2.

#1: Remedy Training Center - Pleasanton, CA. It's a very nice location, and you get to meet some of the people you've heard about. Taking the BART into San Fran is easy and you get to do some nice sight seeing in the afternoons. And it has a cool downtown.

#2: EMS Training Center - Clearwater, FL. Beautiful view of the Gulf of Mexico from the 11th floor of the Bank of America building in downtown Clearwater. It's 2 miles from the beach, and there are a ton of hotels, restaurants and things to do. It's 30 minutes from Tampa, so if you arrive a day or so early, you can take in some attractions like Busch Gardens.

M2CW,
Tim Powell



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, March 23, 2006 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Upgrade


**

I am currently running ARS 5.1 and will soon be looking to upgrade. I wanted to get some recommendations on what version to go to. I am trying to decide if I should wait for version 7, or go ahead and upgrade to version 6.3. I can positives and negatives both ways.

With version 6.3, I would be getting a battled tested, patched version that has been in use for aw while.
With version 7 I would get the maximum lifespan before having to upgrade again.
Decisions, decisions......

Also, I am planning on attending a training class at some point this year (before we upgrade). Any favorite training locations?

Thanks,

Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805


20060125This posting was submitted with HTML in it
20060125This posting was submitted with HTML in it

**

Andy:

What is the timeframe for your upgrade? If it is before June, I would go with 6.3. If it is after, then I would look at 7.0. If you can wait until ARS 7.0 is out about six to nine months, then I definately would go with 7.0.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Mayfield, Andy L.
Sent: Thursday, March 23, 2006 7:51 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Upgrade


**
I am currently running ARS 5.1 and will soon be looking to upgrade. I wanted to get some recommendations on what version to go to. I am trying to decide if I should wait for version 7, or go ahead and upgrade to version 6.3. I can positives and negatives both ways.

With version 6.3, I would be getting a battled tested, patched version that has been in use for aw while.
With version 7 I would get the maximum lifespan before having to upgrade again.
Decisions, decisions......
Also, I am planning on attending a training class at some point this year (before we upgrade). Any favorite training locations?

Thanks,
Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805


20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it

**
Favorite training location:

Enterprise Management Solutions in Clearwater Florida overlooking Clearwater Beach

Contact Charley DiSalvo at charley.disalvo@emscorporation.com for further details.

"Mayfield, Andy L." wrote:

**

I am currently running ARS 5.1 and will soon be looking to upgrade. I wanted to get some recommendations on what version to go to. I am trying to decide if I should wait for version 7, or go ahead and upgrade to version 6.3. I can positives and negatives both ways.
With version 6.3, I would be getting a battled tested, patched version that has been in use for aw while.
With version 7 I would get the maximum lifespan before having to upgrade again.
Decisions, decisions......
Also, I am planning on attending a training class at some point this year (before we upgrade). Any favorite training locations?
Thanks,
Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805


20060125This posting was submitted with HTML in it


20060125This posting was submitted with HTML in it

**

Rick:

Forgot about the training centers. I've been to P-town on several occasions. Looks like my last trip will be so. BMC has opened a partnered training center in Phoenix and that is where I will have to take training, for several reasons.

I definately like the Philly Cheesesteak place on Stoneridge though....Great food and it is served PIPING hot (ephasis is: Watch out or you may burn your mouth...)

Plenty of good places to eat and stay. The Sierra Suites is RIGHT across the street and the Larkspur (formerly Candelwood) is right next to the In-n-Out Burger.

And if you wish, you can walk all over the place and the BART is right up the street from the training center, about one mile or so. Quick ride to Oakland or Frisco.

James

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Rick Cook
Sent: Thursday, March 23, 2006 7:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Upgrade


**
Andy,

ARS upgrade - no problem. There are some nice additions to v7 - I'd suggest that you wait until you see it before deciding if they're worth waiting another month or so for. If you have ITSM apps, you should DEFINITELY wait until you see v7 - it's a real dramatic shift from v6.

Pleasanton is the only training center to which I've been, but I love it there.

Rick




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, March 23, 2006 6:51 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Upgrade


**
I am currently running ARS 5.1 and will soon be looking to upgrade. I wanted to get some recommendations on what version to go to. I am trying to decide if I should wait for version 7, or go ahead and upgrade to version 6.3. I can positives and negatives both ways.

With version 6.3, I would be getting a battled tested, patched version that has been in use for aw while.
With version 7 I would get the maximum lifespan before having to upgrade again.
Decisions, decisions......
Also, I am planning on attending a training class at some point this year (before we upgrade). Any favorite training locations?

Thanks,
Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805


20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it

**

Ah, the Philly Cheesesteak place. The best part of being in Pleasanton... (This coming from someone who once lived there.)



That said, I think that the Pleasanton training center is really top notch, you get nice facilities and the people are usually very on top of their game.



Adam Pederson





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thursday, March 23, 2006 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Upgrade



Rick:

Forgot about the training centers. I've been to P-town on several occasions. Looks like my last trip will be so. BMC has opened a partnered training center in Phoenix and that is where I will have to take training, for several reasons.

I definately like the Philly Cheesesteak place on Stoneridge though....Great food and it is served PIPING hot (ephasis is: Watch out or you may burn your mouth...)

Plenty of good places to eat and stay. The Sierra Suites is RIGHT across the street and the Larkspur (formerly Candelwood) is right next to the In-n-Out Burger.

And if you wish, you can walk all over the place and the BART is right up the street from the training center, about one mile or so. Quick ride to Oakland or Frisco.

James

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Rick Cook
Sent: Thursday, March 23, 2006 7:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Upgrade



**
Andy,

ARS upgrade - no problem. There are some nice additions to v7 - I'd suggest that you wait until you see it before deciding if they're worth waiting another month or so for. If you have ITSM apps, you should DEFINITELY wait until you see v7 - it's a real dramatic shift from v6.

Pleasanton is the only training center to which I've been, but I love it there.

Rick





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, March 23, 2006 6:51 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Upgrade



**
I am currently running ARS 5.1 and will soon be looking to upgrade. I wanted to get some recommendations on what version to go to. I am trying to decide if I should wait for version 7, or go ahead and upgrade to version 6.3. I can positives and negatives both ways.

With version 6.3, I would be getting a battled tested, patched version that has been in use for aw while.
With version 7 I would get the maximum lifespan before having to upgrade again.
Decisions, decisions......
Also, I am planning on attending a training class at some point this year (before we upgrade). Any favorite training locations?

Thanks,
Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805



20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it

**
Adam:

I agree with your assessment of the P-Town center. I always liked the tour of the call center and got to meet a few of the folks who are no longer there. I actually had a face-to-face with Andy M. and I left that meeting thinking even higher of him. If you can go to the P-Town center, I highly recommend it.

And the 'town' of Pleasanton is great too. You would not have an idea that you were in the middle of the Valley.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Adam D Pederson
Sent: Thursday, March 23, 2006 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Upgrade


**

Ah, the Philly Cheesesteak place. The best part of being in Pleasanton... (This coming from someone who once lived there.)



That said, I think that the Pleasanton training center is really top notch, you get nice facilities and the people are usually very on top of their game.



Adam Pederson







From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thursday, March 23, 2006 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Upgrade



Rick:

Forgot about the training centers. I've been to P-town on several occasions. Looks like my last trip will be so. BMC has opened a partnered training center in Phoenix and that is where I will have to take training, for several reasons.

I definately like the Philly Cheesesteak place on Stoneridge though....Great food and it is served PIPING hot (ephasis is: Watch out or you may burn your mouth...)

Plenty of good places to eat and stay. The Sierra Suites is RIGHT across the street and the Larkspur (formerly Candelwood) is right next to the In-n-Out Burger.

And if you wish, you can walk all over the place and the BART is right up the street from the training center, about one mile or so. Quick ride to Oakland or Frisco.

James

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Rick Cook
Sent: Thursday, March 23, 2006 7:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Upgrade



**
Andy,

ARS upgrade - no problem. There are some nice additions to v7 - I'd suggest that you wait until you see it before deciding if they're worth waiting another month or so for. If you have ITSM apps, you should DEFINITELY wait until you see v7 - it's a real dramatic shift from v6.

Pleasanton is the only training center to which I've been, but I love it there.

Rick





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, March 23, 2006 6:51 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Upgrade



**
I am currently running ARS 5.1 and will soon be looking to upgrade. I wanted to get some recommendations on what version to go to. I am trying to decide if I should wait for version 7, or go ahead and upgrade to version 6.3. I can positives and negatives both ways.

With version 6.3, I would be getting a battled tested, patched version that has been in use for aw while.
With version 7 I would get the maximum lifespan before having to upgrade again.
Decisions, decisions......
Also, I am planning on attending a training class at some point this year (before we upgrade). Any favorite training locations?

Thanks,
Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805



20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it

**
Let put in a vote of confidence for the Columbia, MD training location. Just a few minutes drive from Baltimore and the Inner Harbor.

This is where I have done all my training. It is the home of Lenny!!! Sure, there is no call center to tour, but you get LENNY!!!

Claire



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thursday, March 23, 2006 10:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Upgrade


**
Adam:

I agree with your assessment of the P-Town center. I always liked the tour of the call center and got to meet a few of the folks who are no longer there. I actually had a face-to-face with Andy M. and I left that meeting thinking even higher of him. If you can go to the P-Town center, I highly recommend it.

And the 'town' of Pleasanton is great too. You would not have an idea that you were in the middle of the Valley.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Adam D Pederson
Sent: Thursday, March 23, 2006 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Upgrade


**

Ah, the Philly Cheesesteak place. The best part of being in Pleasanton... (This coming from someone who once lived there.)



That said, I think that the Pleasanton training center is really top notch, you get nice facilities and the people are usually very on top of their game.



Adam Pederson







From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thursday, March 23, 2006 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Upgrade



Rick:

Forgot about the training centers. I've been to P-town on several occasions. Looks like my last trip will be so. BMC has opened a partnered training center in Phoenix and that is where I will have to take training, for several reasons.

I definately like the Philly Cheesesteak place on Stoneridge though....Great food and it is served PIPING hot (ephasis is: Watch out or you may burn your mouth...)

Plenty of good places to eat and stay. The Sierra Suites is RIGHT across the street and the Larkspur (formerly Candelwood) is right next to the In-n-Out Burger.

And if you wish, you can walk all over the place and the BART is right up the street from the training center, about one mile or so. Quick ride to Oakland or Frisco.

James

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Rick Cook
Sent: Thursday, March 23, 2006 7:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Upgrade



**
Andy,

ARS upgrade - no problem. There are some nice additions to v7 - I'd suggest that you wait until you see it before deciding if they're worth waiting another month or so for. If you have ITSM apps, you should DEFINITELY wait until you see v7 - it's a real dramatic shift from v6.

Pleasanton is the only training center to which I've been, but I love it there.

Rick





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, March 23, 2006 6:51 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Upgrade



**
I am currently running ARS 5.1 and will soon be looking to upgrade. I wanted to get some recommendations on what version to go to. I am trying to decide if I should wait for version 7, or go ahead and upgrade to version 6.3. I can positives and negatives both ways.

With version 6.3, I would be getting a battled tested, patched version that has been in use for aw while.
With version 7 I would get the maximum lifespan before having to upgrade again.
Decisions, decisions......
Also, I am planning on attending a training class at some point this year (before we upgrade). Any favorite training locations?

Thanks,
Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805



20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it
20060125This posting was submitted with HTML in it

**

Claire:

There are definately trade-offs for each center. At the Pleasanton call-center, I've had a couple of sessions with the engineers from Mountain View. I've had a session with Doug Mueller. I would like a session with Lenny, but I cannot justify flying across the country to my present employer when I can get in my car and drive about one and one-half hours to Phoenix.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Sanford, Claire
Sent: Thursday, March 23, 2006 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Upgrade


**
Let put in a vote of confidence for the Columbia, MD training location. Just a few minutes drive from Baltimore and the Inner Harbor.

This is where I have done all my training. It is the home of Lenny!!! Sure, there is no call center to tour, but you get LENNY!!!

Claire




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Thursday, March 23, 2006 10:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Upgrade


**
Adam:

I agree with your assessment of the P-Town center. I always liked the tour of the call center and got to meet a few of the folks who are no longer there. I actually had a face-to-face with Andy M. and I left that meeting thinking even higher of him. If you can go to the P-Town center, I highly recommend it.

And the 'town' of Pleasanton is great too. You would not have an idea that you were in the middle of the Valley.

James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Adam D Pederson
Sent: Thursday, March 23, 2006 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Upgrade


**
Ah, the Philly Cheesesteak place. The best part of being in Pleasanton... (This coming from someone who once lived there.)


That said, I think that the Pleasanton training center is really top notch, you get nice facilities and the people are usually very on top of their game.


Adam Pederson




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Thursday, March 23, 2006 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Upgrade

Rick:
Forgot about the training centers. I've been to P-town on several occasions. Looks like my last trip will be so. BMC has opened a partnered training center in Phoenix and that is where I will have to take training, for several reasons.

I definately like the Philly Cheesesteak place on Stoneridge though....Great food and it is served PIPING hot (ephasis is: Watch out or you may burn your mouth...)

Plenty of good places to eat and stay. The Sierra Suites is RIGHT across the street and the Larkspur (formerly Candelwood) is right next to the In-n-Out Burger.

And if you wish, you can walk all over the place and the BART is right up the street from the training center, about one mile or so. Quick ride to Oakland or Frisco.

James
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Rick Cook
Sent: Thursday, March 23, 2006 7:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Upgrade

**
Andy,
ARS upgrade - no problem. There are some nice additions to v7 - I'd suggest that you wait until you see it before deciding if they're worth waiting another month or so for. If you have ITSM apps, you should DEFINITELY wait until you see v7 - it's a real dramatic shift from v6.

Pleasanton is the only training center to which I've been, but I love it there.
Rick



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, March 23, 2006 6:51 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Upgrade

**
I am currently running ARS 5.1 and will soon be looking to upgrade. I wanted to get some recommendations on what version to go to. I am trying to decide if I should wait for version 7, or go ahead and upgrade to version 6.3. I can positives and negatives both ways.

With version 6.3, I would be getting a battled tested, patched version that has been in use for aw while.
With version 7 I would get the maximum lifespan before having to upgrade again.
Decisions, decisions......
Also, I am planning on attending a training class at some point this year (before we upgrade). Any favorite training locations?

Thanks,
Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805

20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it