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#133902 - 03/22/06 05:17 AM Re: Remedy.com Shutting Down March 31 [Re: jasimpson54]
timothy_powell Offline
newbie

Registered: 01/12/06
Posts: 15
**
Jeevan,

Very valid points.

I've done Remedy gigs at dozens of sites. I can hear some of those IT managers (you know the ones that THINK they know what's going on) now...."WHAT! Remedy is gone!?" (misconception) "What are we going to do now? We'll have no support.." yada yada yada. Once the panic subsides, they might be ok...but then again, they might see it as a sign that the line is going away (another misconception). But managers/directors that think they know what's going on are some of the most dangerous people. All I'm saying is that it's just dangerous territory, and I hope the powers that be have thought it all the way out.

In closing my thoughts on the subject, I have to admit that a lot of my feelings on the matter come from the fact that I used to work for Remedy back in the day when they were JUST that....Remedy. I have a lot of company loyalty still flowing thru my veins. I survived both purchases (Peregrine and BMC) before I ventured out on my own, and I just hate to see the name go. Just call me sentimental....(wiping a small tear from my eye)....

:-)
Tim



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jeevan Kale
Sent: Wednesday, March 22, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Remedy.com Shutting Down March 31


** Here are my 2 cents...
BMC may be thinking that changing the name would actually benefit them. If they change the name/shut down remedy.com they are not going to lose any present remedy customers. Any one who is in this side of business/technology(Help Desk, Asset Management) would definitely know about Remedy or heard of Remedy, so they would find out about Remedy even if the name is changed. When they are shopping for Remedy they would also check out BMC products and might buy them as well.

When it comes to other side of technology (Network Monitoring applications etc.) they may not have a clue about Remedy, while shopping for network monitoring applications they check out BMC and they may find Remedy(what ever name BMC changes to) interesting and buy that as well. If they know that it is not BMC product then they may back off, because brand name plays a big role most of the times.

Two shops A and B, A sells brand 'A Lemon Juice' and B sells brand 'B Grape Juice'. B buys A and changes name to B Lemon Juice, customers who drink Lemon Juice will not stop drinking it, they go to Shop B to buy Lemon Juice they might end up buying grape juice as well. Customers who know about Lemon Juice will find out where it and buy at Shop B.

Customers of Shop B continue to buy B grape juice and may buy B Lemon Juice, if the name is still A Lemon Juice they may not be interested because they do not know anything about A.

:-)

At 10:35 AM 3/22/2006, you wrote:


**
I agree with this line of thought too...

Spend the money where it is necessary - not with changing a name.. Has anyone really given a thought on what it might be costing BMC just to change the brand name from Remedy to whatever they want to call it going forward?

For a Billion dollar company it still might be an insignificant cost but even a dollar spent on something trivial is a dollar lost, not a dollar invested and most definitely not a dollar gained... I wonder how BMC would justify spending those dollars to change the brand name..

I'm not willing to buy it won't cost them anything - just a meeting that might involve top CEO's and others that cost BMC 400 to 500 dollars an hour each might need at least ! an hours meeting to decide on such a name change! I'm not averse to change but I think if a change that basically has no significant gains, is not worth the change..

Going with the April Fool theory I would better hope it was that :-)

My two cents...

Joe D'Souza
Remedy Developer / Consultants,
Shyle Networks,
New Jersey.

Timothy Powell wrote:


**

I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".

Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.



I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pep! siade. IBM still uses the Tivoli name...because they all have brand recognition and a following.



I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.



M2CW,

Tim Powell

Vice President

KPBS, Inc.

704-489-8599 (Office)

704-301-1047 (Cell)




From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Wednesday, March 22, 2006 9:03 AM

To: arslist@ARSLIST.ORG

Subject: Re: Remedy.com Shutting Down March 31


**

Kelly:



There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.



James McKenzie




-----Original Message-----

From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ]On Behalf Of Kelly Deaver

Sent: Wednesday, March 22, 2006 5:39 AM

To: arslist@ARSLIST.ORG

Subject: Re: Remedy.com Shutting Down March 31


**

I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)



I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.


---------------------

Kelly Deaver

Director, ITSM Practice

Xinify

kelly.deaver@xinify.com





-------- Original Message --------

Subject: Re: Remedy.com Shutting Down March 31

From: Pedro Cardoso

Date: Mon, March 20, 20! 06 2:10 pm

To: arslist@ARSLIST.ORG


**

Joe, We have 11 day to see what happen.! =o)

Just as a note, Spanish spoken countries, April Fool similar day is December 28th.



Pedro C'r




On 3/20/06, Joe DeSouza wrote:


**

Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!



Joe D'Souza

Remedy Developer / Consultant,

Shyle Networks,

New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL > wrote:


**

Pedro:



Such a significant change would be announced on the web site. However, there is no such announcement, yet.



James McKenzie




-----Original Message-----

From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Pedro Cardoso

Sent: Monday, March 20, 2006 11:53 AM

To: arslist@ARSLIST.ORG

Subject: Remedy.com Shutting Down March 31


**

Hi, I don't see posted this announces before and I think! is very important to know it.

It appear at March Partner Newsletter:



*********************************'**********************************************************************

Remedy.com Shutting Down March 31

As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.

*********************************'**********************************************************************

I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.



Good Luck!



Pedro Cardoso R.

from Mexico City!




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#133903 - 03/22/06 05:29 AM Re: Remedy.com Shutting Down March 31 [Re: jasimpson54]
joe_remedy107 Offline
old hand

Registered: 06/28/04
Posts: 736
**
I haven't even worked directly for Remedy ever, but feel the same too...

Its like changing the name of your favourite American or European sports car to something foriegn maybe eastern, its the same car even after the name change - runs as fast and looks as good perhaps better.. But its always nice to say you drive a Ford Mustang than maybe a Mazda Mustang or Suzuki Mustang.. Something there just won't cut it for old time fans of that car... Would I then buy another Mazda Mustang or a Suzuki Mustang - perhaps yes for the sake of the car and knowing its a good set of wheels, but its the identity that would be taken off that car that I would miss...

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

Timothy Powell wrote:

**
Jeevan,

Very valid points.

I've done Remedy gigs at dozens of sites. I can hear some of those IT managers (you know the ones that THINK they know what's going on) now...."WHAT! Remedy is gone!?" (misconception) "What are we going to do now? We'll have no support.." yada yada yada. Once the panic subsides, they might be ok...but then again, they might see it as a sign that the line is going away (another misconception). But managers/directors that think they know what's going on are some of the most dangerous people. All I'm saying is that it's just dangerous territory, and I hope the powers that be have thought it all the way out.

In closing my thoughts on the subject, I have to admit that a lot of my feelings on the matter come from the fact that I used to work for Remedy back in the day when they were JUST that....Remedy. I have a lot of company loyalty still flowing thru my veins. I survived both purchases (Peregrine and BMC) before I ventured out on my own, and I just hate to see the name go. Just call me sentimental....(wiping a small tear from my eye)....

:-)
Tim



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jeevan Kale
Sent: Wednesday, March 22, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Remedy.com Shutting Down March 31


** Here are my 2 cents...
BMC may be thinking that changing the name would actually benefit them. If they change the name/shut down remedy.com they are not going to lose any present remedy customers. Any one who is in this side of business/technology(Help Desk, Asset Management) would definitely know about Remedy or heard of Remedy, so they would find out about Remedy even if the name is changed. When they are shopping for Remedy they would also check out BMC products and might buy them as well.

When it comes to other side of technology (Network Monitoring applications etc.) they may not have a clue about Remedy, while shopping for network monitoring applications they check out BMC and they may find Remedy(what ever name BMC changes to) interesting and buy that as well. If they know that it is not BMC product then they may back off, because brand name plays a big role most of the times.

Two shops A and B, A sells brand 'A Lemon Juice' and B sells brand 'B Grape Juice'. B buys A and changes name to B Lemon Juice, customers who drink Lemon Juice will not stop drinking it, they go to Shop B to buy Lemon Juice they might end up buying grape juice as well. Customers who know about Lemon Juice will find out where it and buy at Shop B.

Customers of Shop B continue to buy B grape juice and may buy B Lemon Juice, if the name is still A Lemon Juice they may not be interested because they do not know anything about A.

:-)

At 10:35 AM 3/22/2006, you wrote:


**
I agree with this line of thought too...

Spend the money where it is necessary - not with changing a name.. Has anyone really given a thought on what it might be costing BMC just to change the brand name from Remedy to whatever they want to call it going forward?

For a Billion dollar company it still might be an insignificant cost but even a dollar spent on something trivial is a dollar lost, not a dollar invested and most definitely not a dollar gained... I wonder how BMC would justify spending those dollars to change the brand name..

I'm not willing to buy it won't cost them anything - just a meeting that might involve top CEO's and others that cost BMC 400 to 500 dollars an hour each might need at least ! an hours meeting to decide on such a name change! I'm not averse to change but I think if a change that basically has no significant gains, is not worth the change..

Going with the April Fool theory I would better hope it was that :-)

My two cents...

Joe D'Souza
Remedy Developer / Consultants,
Shyle Networks,
New Jersey.



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#133904 - 03/22/06 05:29 AM Re: Remedy.com Shutting Down March 31 [Re: jasimpson54]
patrick zandi Offline
Pooh-Bah
*****

Registered: 06/12/01
Posts: 1940
For what it is worth.

Changing a NAME and losing a NAME does not save money. It generates
work, and usually a lot of it.
Changing a NAME is always an attempt to look good or better than your
image really is. (Pride), Otherwise it is to Hide (ahh, from the law
too) from who you really are.
Some organizations try to hide from who they are by changing there name
after they went bankrupt, and just reorganized to hide themselves in the
sea of names.

You are who you are.. and that is it.. you were born Remedy, you will
stay Remedy.. Just keep moving on .. Suck it up... And Deal with it.

I have found that while I have been in the military approx some 25
years,, People of power (supposed power) want to change names because
then they can say
I changed the name or created such and such organization. Again being a
prideful thing so they can use the words like "I", I did this, and I did
that.

Chow






From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
Sent: Wednesday, March 22, 2006 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I don't agree that it's a good thing...or rather "should not be looked
upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other
such applications....not helpdesk, or asset or change or SLA, etc. When
somebody says Remedy, or Tivoli or Unicenter...that's when I think
helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either.
Certainly they do it sometimes, but not always. When Ford bought Volvo,
they didn't take all the Volvo labels off the cars and put Ford labels
on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the
Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think
is being wasted just for the sake of consolidating under the BMC name.
BMC should realize that "Remedy" has that brand recognition and
following and they might lose some of that by killing the name.

M2CW,
Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Kelly:

There are things that BMC is withholding from their customers and for
good reasons. However, the 'death' of Remedy should not be looked upon
as a bad thing. This will remove some of the ambiguity of who is doing
what and is normal for a company that bought, lock, stock and barrel,
the Remedy name and had a forshadowing in the removal of the Remedy logo
starting with ARS 6.3/ITSM 6.0.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC
is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar
email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com





-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool
similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:

**
Sounds more like a pre-planned April Fool prank
to me considering the date March 31st :-) Right from the time I was a
little kid I'm so wary about hearing dramatic stories and reacting to
them around these days :-) Never been tricked by any of them till today!


Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" <
james.mckenzie1@US.ARMY.MIL >
wrote:


**
Pedro:

Such a significant change would be
announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System discussion


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.o

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#133905 - 03/22/06 05:17 AM Re: Remedy.com Shutting Down March 31 [Re: jasimpson54]
timothy_powell Offline
newbie

Registered: 01/12/06
Posts: 15
**
I hope you're right....
Tim



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, March 22, 2006 11:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**

Tim:

I think that BMC has a plan to prevent confusion. Let's see how it works out.

James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Timothy Powell
Sent: Wednesday, March 22, 2006 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
James,

I think you just proved our point.

So let's not confuse people with changing the Remedy name......

Tim




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Wednesday, March 22, 2006 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Joe:
Ford is only a part owner of Mazda. As to Volvo, Ford gave up its heavy truck division and out of it another company was started: Sterling trucks. Until about a month ago, I had no idea where they came from. I thought that we were importing British trucks. This is the level of confusion that can come out of a name change....

James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Joe DeSouza
Sent: Wednesday, March 22, 2006 9:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
When I hear Remedy I think BMC too, for someone who has grown with the product for so long and knows its history, I sure know well enough BMC owns the product. But brand names sometimes play a very important role in brand loyalty, its a well known fact - ask sales and marketing if they would rather resell a product under a new brand name or continue selling with the same.

Shutting down a website could possibly throw a negative vibe on someone fairly new to Remedy but considering the solution.

Ford has brought over more than 1 automobile company - to the top of my mind Mazda in 1997-98, and more recently Volvo.. They haven't touched their websites since buying these companies. So much so I think half the world isn't even aware of the change that Mazda since 7 or 8 years are now owned by Ford - I met a few Mazda owners who don't know it. Wonder why Ford choose to remain like that? I don't - you cannot easily kill a brand like that and expect the same brand following, you have to create a new following. Reinventing obviously..

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
Timothy Powell wrote:
**
James,
Yes when I hear Tivoli I think IBM, but that's probably because I know the history. I would assume that some people do not make the connection.

Yes, Peregrine's plan would have done worse to the product line and name, and I disagreed with that as well, for the same (if not more) reasons.

There have already been references to the fact that BMC will be replacing the Remedy name in the future. I seem to recall a thread on that about a month ago.

Like I said....I disagree and it's just my humble opinion...just like what you state is yours (and I respect it)..
Tim




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Wednesday, March 22, 2006 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Timothy:
When you think Tivoli, do you think IBM? No. I think it will be a good thing on BMC's part to remove the 'Remedy' label and bring into their circle the Support Management product line. This is what IBM did not not want after they acquired Tivoli, but BMC does want with the acquistion of Remedy.

Of course, there is going to be a brand problem for a while. That is why BMC carried on the Remedy.com series of sites. However, they do need to announce to those of us that use these sites on a daily basis that there will be a need to update our bookmarks BEFORE the changeover happens not AFTER. This is a major sticking point with some of us out here (are you listening BMC?)

In reference to your 'relabelling' item: If Remedy had remained with Peregrine (shudder) the entire product line was due for a relabelling that would have made BMCs move look very petty. It may be that the Remedy product line will not be relabelled at all, just that carrying on the Remedy.com web site was costing too much.

James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Timothy Powell
Sent: Wednesday, March 22, 2006 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,
Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Kelly:
There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)
I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.
---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com




-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG
**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.
Pedro C'r

On 3/20/06, Joe DeSouza wrote:
**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL> wrote:
**
Pedro:
Such a significant change would be announced on the web site. However, there is no such announcement, yet.
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:
*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.

*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.
Good Luck!
Pedro Cardoso R.
from Mexico City!
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#133906 - 03/22/06 05:44 AM Re: Remedy.com Shutting Down March 31 [Re: jasimpson54]
joe_remedy107 Offline
old hand

Registered: 06/28/04
Posts: 736
**

Absolutely Patrick! Thats where I was coming from...

I remember the amount of money the Indian Govt spent changing the name of the city Bombay to Mumbai and Madras to something I don't even remember... So what purpose did that change of name serve? Loads of letter heads for companies to change all over the place to reflect that change.. Confuse the hell out of visitors to India wondering where good old Bombay and Madras dissappeard to.. until they learnt that it didn't disappeard - just had a new name.. Whats really the point then in changing a name that already had a reputation be it good or bad of being something..

That name Remedy by itself has so much of goodwill it would be a waste of time and money spent on it to change it...

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

"Zandi, Patrick S MSgt AFRL/IFOS" wrote:

For what it is worth.

Changing a NAME and losing a NAME does not save money. It generates
work, and usually a lot of it.
Changing a NAME is always an attempt to look good or better than your
image really is. (Pride), Otherwise it is to Hide (ahh, from the law
too) from who you really are.
Some organizations try to hide from who they are by changing there name
after they went bankrupt, and just reorganized to hide themselves in the
sea of names.

You are who you are.. and that is it.. you were born Remedy, you will
stay Remedy.. Just keep moving on .. Suck it up... And Deal with it.

I have found that while I have been in the military approx some 25
years,, People of power (supposed power) want to change names because
then they can say
I changed the name or created such and such organization. Again being a
prideful thing so they can use the words like "I", I did this, and I did
that.

Chow



Yahoo! Mail
Bring photos to life! New PhotoMail makes sharing a breeze. 20060125This posting was submitted with HTML in it

Top
#133907 - 03/23/06 02:34 AM Re: Remedy.com Shutting Down March 31 [Re: jasimpson54]
rick cook Offline
Old Hand
*****

Registered: 07/03/01
Posts: 2984
BTW, my sources tell me there's no change in the works. If this letter
to partners exists, would someone please post some of it? I work for a
partner, and we didn't get one.



Rick





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jeevan Kale
Sent: Thursday, March 23, 2006 6:17 AM
To: arslist@ARSLIST.ORG
Subject: OT: Re: Remedy.com Shutting Down March 31



Tim,
I totally understand what you are saying. I was just saying possible
logic behind changing the brand name, I too hope they will not change
the name.
- Jeevan


At 12:17 PM 3/22/2006, Timothy Powell wrote:



**
Jeevan,

Very valid points.

I've done Remedy gigs at dozens of sites. I can hear some of those IT
managers (you know the ones that THINK they know what's going on)
now...."WHAT! Remedy is gone!?" (misconception) "What are we going to do
now? We'll have no support.." yada yada yada. Once the panic subsides,
they might be ok...but then again, they might see it as a sign that the
line is going away (another misconception). But managers/directors that
think they know what's going on are some of the most dangerous people.
All I'm saying is that it's just dangerous territory, and I hope the
powers that be have thought it all the way out.

In closing my thoughts on the subject, I have to admit that a lot of my
feelings on the matter come from the fact that I used to work for Remedy
back in the day when they were JUST that....Remedy. I have a lot of
company loyalty still flowing thru my veins. I survived both purchases
(Peregrine and BMC) before I ventured out on my own, and I just hate to
see the name go. Just call me sentimental....(wiping a small tear from
my eye)....

:-)
Tim



From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] On Behalf Of
Jeevan Kale
Sent: Wednesday, March 22, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Remedy.com Shutting Down March 31

** Here are my 2 cents...
BMC may be thinking that changing the name would actually benefit them.
If they change the name/shut down remedy.com they are not going to lose
any present remedy customers. Any one who is in this side of
business/technology(Help Desk, Asset Management) would definitely know
about Remedy or heard of Remedy, so they would find out about Remedy
even if the name is changed. When they are shopping for Remedy they
would also check out BMC products and might buy them as well.

When it comes to other side of technology (Network Monitoring
applications etc.) they may not have a clue about Remedy, while shopping
for network monitoring applications they check out BMC and they may find
Remedy(what ever name BMC changes to) interesting and buy that as well.
If they know that it is not BMC product then they may back off, because
brand name plays a big role most of the times.

Two shops A and B, A sells brand 'A Lemon Juice' and B sells brand 'B
Grape Juice'. B buys A and changes name to B Lemon Juice, customers who
drink Lemon Juice will not stop drinking it, they go to Shop B to buy
Lemon Juice they might end up buying grape juice as well. Customers who
know about Lemon Juice will find out where it and buy at Shop B.

Customers of Shop B continue to buy B grape juice and may buy B Lemon
Juice, if the name is still A Lemon Juice they may not be interested
because they do not know anything about A.

:-)

At 10:35 AM 3/22/2006, you wrote:



**
I agree with this line of thought too...

Spend the money where it is necessary - not with changing a name.. Has
anyone really given a thought on what it might be costing BMC just to
change the brand name from Remedy to whatever they want to call it going
forward?

For a Billion dollar company it still might be an insignificant cost but
even a dollar spent on something trivial is a dollar lost, not a dollar
invested and most definitely not a dollar gained... I wonder how BMC
would justify spending those dollars to change the brand name..

I'm not willing to buy it won't cost them anything - just a meeting that
might involve top CEO's and others that cost BMC 400 to 500 dollars an
hour each might need at least ! an hours meeting to decide on such a
name change! I'm not averse to change but I think if a change that
basically has no significant gains, is not worth the change..

Going with the April Fool theory I would better hope it was that :-)

My two cents...

Joe D'Souza
Remedy Developer / Consultants,
Shyle Networks,
New Jersey.

Timothy Powell wrote:

**

I don't agree that it's a good thing...or rather "should not be looked
upon as a bad thing".

Even now when somebody says BMC, I think network monitoring and other
such applications....not helpdesk, or asset or change or SLA, etc. When
somebody says Remedy, or Tivoli or Unicenter...that's when I think
helpdesk/ticketing systems.



I don't know that it's a "normal" thing for companies to do either.
Certainly they do it sometimes, but not always. When Ford bought Volvo,
they didn't take all the Volvo labels off the cars and put Ford labels
on them. Pepsi didn't rename Gatorade to Pep! siade. IBM still uses the
Tivoli name...because they all have brand recognition and a following.



I think this is the same...Remedy has a brand recognition that I think
is being wasted just for the sake of consolidating under the BMC name.
BMC should realize that "Remedy" has that brand recognition and
following and they might lose some of that by killing the name.



M2CW,

Tim Powell

Vice President

KPBS, Inc.

704-489-8599 (Office)

704-301-1047 (Cell)



From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3

Sent: Wednesday, March 22, 2006 9:03 AM

To: arslist@ARSLIST.ORG

Subject: Re: Remedy.com Shutting Down March 31

**

Kelly:



There are things that BMC is withholding from their customers and for
good reasons. However, the 'death' of Remedy should not be looked upon
as a bad thing. This will remove some of the ambiguity of who is doing
what and is normal for a company that bought, lock, stock and barrel,
the Remedy name and had a forshadowing in the removal of the Remedy logo
starting with ARS 6.3/ITSM 6.0.



James McKenzie

-----Original Message-----

From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG]On Behalf
Of Kelly Deaver

Sent: Wednesday, March 22, 2006 5:39 AM

To: arslist@ARSLIST.ORG

Subject: Re: Remedy.com Shutting Down March 31

**

I too saw it in the partner newsletter. It is real...unless BMC is doing
the April fooling :)



I didn't say anything earlier. Silly me, I assumed a similar email went
out to all customers, not just partners.

---------------------

Kelly Deaver

Director, ITSM Practice

Xinify

kelly.deaver@xinify.com




-------- Original Message --------

Subject: Re: Remedy.com Shutting Down March 31

From: Pedro Cardoso

Date: Mon, March 20, 20! 06 2:10 pm

To: arslist@ARSLIST.ORG

**

Joe, We have 11 day to see what happen.! =o)

Just as a note, Spanish spoken countries, April Fool similar day is
December 28th.



Pedro C'r



On 3/20/06, Joe DeSouza wrote:

**

Sounds more like a pre-planned April Fool prank to me considering the
date March 31st :-) Right from the time I was a little kid I'm so wary
about hearing dramatic stories and reacting to them around these days
:-) Never been tricked by any of them till today!



Joe D'Souza

Remedy Developer / Consultant,

Shyle Networks,

New Jersey.

"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL
> wrote:

**

Pedro:



Such a significant change would be announced on the web site. However,
there is no such announcement, yet.



James McKenzie

-----Original Message-----

From: Action Request System discussion list(ARSList) [mailto:


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.o

Top
#133908 - 03/23/06 02:51 AM Re: Remedy.com Shutting Down March 31 [Re: jasimpson54]
sparrish Offline
newbie

Registered: 08/31/05
Posts: 33
This thread started on Monday and has had legs throughout the week. In the
end, it appears to be much ado about nothing. It is what it is. Either BMC
will choose to change the name and we will all have to deal with it, or they
will not. Speculating on something that we TRULY know nothing about is
pretty much a waste of time, don't u think? If we knew BMC's true intentions
in this regard then we might have something to argue/complain about. We
aren't even 100% certain that Remedy.com is going away. From the looks of
things, that much appears to be true ... if so I'm sure there will be a
redirect.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
http://www.itprophets.com

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Thursday, March 23, 2006 9:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31

BTW, my sources tell me there's no change in the works. If this letter
to partners exists, would someone please post some of it? I work for a
partner, and we didn't get one.



Rick





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jeevan Kale
Sent: Thursday, March 23, 2006 6:17 AM
To: arslist@ARSLIST.ORG
Subject: OT: Re: Remedy.com Shutting Down March 31



Tim,
I totally understand what you are saying. I was just saying possible
logic behind changing the brand name, I too hope they will not change
the name.
- Jeevan


At 12:17 PM 3/22/2006, Timothy Powell wrote:



**
Jeevan,

Very valid points.

I've done Remedy gigs at dozens of sites. I can hear some of those IT
managers (you know the ones that THINK they know what's going on)
now...."WHAT! Remedy is gone!?" (misconception) "What are we going to do
now? We'll have no support.." yada yada yada. Once the panic subsides,
they might be ok...but then again, they might see it as a sign that the
line is going away (another misconception). But managers/directors that
think they know what's going on are some of the most dangerous people.
All I'm saying is that it's just dangerous territory, and I hope the
powers that be have thought it all the way out.

In closing my thoughts on the subject, I have to admit that a lot of my
feelings on the matter come from the fact that I used to work for Remedy
back in the day when they were JUST that....Remedy. I have a lot of
company loyalty still flowing thru my veins. I survived both purchases
(Peregrine and BMC) before I ventured out on my own, and I just hate to
see the name go. Just call me sentimental....(wiping a small tear from
my eye)....

:-)
Tim



From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] On Behalf Of
Jeevan Kale
Sent: Wednesday, March 22, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Remedy.com Shutting Down March 31

** Here are my 2 cents...
BMC may be thinking that changing the name would actually benefit them.
If they change the name/shut down remedy.com they are not going to lose
any present remedy customers. Any one who is in this side of
business/technology(Help Desk, Asset Management) would definitely know
about Remedy or heard of Remedy, so they would find out about Remedy
even if the name is changed. When they are shopping for Remedy they
would also check out BMC products and might buy them as well.

When it comes to other side of technology (Network Monitoring
applications etc.) they may not have a clue about Remedy, while shopping
for network monitoring applications they check out BMC and they may find
Remedy(what ever name BMC changes to) interesting and buy that as well.
If they know that it is not BMC product then they may back off, because
brand name plays a big role most of the times.

Two shops A and B, A sells brand 'A Lemon Juice' and B sells brand 'B
Grape Juice'. B buys A and changes name to B Lemon Juice, customers who
drink Lemon Juice will not stop drinking it, they go to Shop B to buy
Lemon Juice they might end up buying grape juice as well. Customers who
know about Lemon Juice will find out where it and buy at Shop B.

Customers of Shop B continue to buy B grape juice and may buy B Lemon
Juice, if the name is still A Lemon Juice they may not be interested
because they do not know anything about A.

:-)

At 10:35 AM 3/22/2006, you wrote:



**
I agree with this line of thought too...

Spend the money where it is necessary - not with changing a name.. Has
anyone really given a thought on what it might be costing BMC just to
change the brand name from Remedy to whatever they want to call it going
forward?

For a Billion dollar company it still might be an insignificant cost but
even a dollar spent on something trivial is a dollar lost, not a dollar
invested and most definitely not a dollar gained... I wonder how BMC
would justify spending those dollars to change the brand name..

I'm not willing to buy it won't cost them anything - just a meeting that
might involve top CEO's and others that cost BMC 400 to 500 dollars an
hour each might need at least ! an hours meeting to decide on such a
name change! I'm not averse to change but I think if a change that
basically has no significant gains, is not worth the change..

Going with the April Fool theory I would better hope it was that :-)

My two cents...

Joe D'Souza
Remedy Developer / Consultants,
Shyle Networks,
New Jersey.

Timothy Powell wrote:

**

I don't agree that it's a good thing...or rather "should not be looked
upon as a bad thing".

Even now when somebody says BMC, I think network monitoring and other
such applications....not helpdesk, or asset or change or SLA, etc. When
somebody says Remedy, or Tivoli or Unicenter...that's when I think
helpdesk/ticketing systems.



I don't know that it's a "normal" thing for companies to do either.
Certainly they do it sometimes, but not always. When Ford bought Volvo,
they didn't take all the Volvo labels off the cars and put Ford labels
on them. Pepsi didn't rename Gatorade to Pep! siade. IBM still uses the
Tivoli name...because they all have brand recognition and a following.



I think this is the same...Remedy has a brand recognition that I think
is being wasted just for the sake of consolidating under the BMC name.
BMC should realize that "Remedy" has that brand recognition and
following and they might lose some of that by killing the name.



M2CW,

Tim Powell

Vice President

KPBS, Inc.

704-489-8599 (Office)

704-301-1047 (Cell)



From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3

Sent: Wednesday, March 22, 2006 9:03 AM

To: arslist@ARSLIST.ORG

Subject: Re: Remedy.com Shutting Down March 31

**

Kelly:



There are things that BMC is withholding from their customers and for
good reasons. However, the 'death' of Remedy should not be looked upon
as a bad thing. This will remove some of the ambiguity of who is doing
what and is normal for a company that bought, lock, stock and barrel,
the Remedy name and had a forshadowing in the removal of the Remedy logo
starting with ARS 6.3/ITSM 6.0.



James McKenzie

-----Original Message-----

From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG]On Behalf
Of Kelly Deaver

Sent: Wednesday, March 22, 2006 5:39 AM

To: arslist@ARSLIST.ORG

Subject: Re: Remedy.com Shutting Down March 31

**

I too saw it in the partner newsletter. It is real...unless BMC is doing
the April fooling :)



I didn't say anything earlier. Silly me, I assumed a similar email went
out to all customers, not just partners.

---------------------

Kelly Deaver

Director, ITSM Practice

Xinify

kelly.deaver@xinify.com




-------- Original Message --------

Subject: Re: Remedy.com Shutting Down March 31

From: Pedro Cardoso

Date: Mon, March 20, 20! 06 2:10 pm

To: arslist@ARSLIST.ORG

**

Joe, We have 11 day to see what happen.! =o)

Just as a note, Spanish spoken countries, April Fool similar day is
December 28th.



Pedro C'r



On 3/20/06, Joe DeSouza wrote:

**

Sounds more like a pre-planned April Fool prank to me considering the
date March 31st :-) Right from the time I was a little kid I'm so wary
about hearing dramatic stories and reacting to them around these days
:-) Never been tricked by any of them till today!



Joe D'Souza

Remedy Developer / Consultant,

Shyle Networks,

New Jersey.

"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL
> wrote:

**

Pedro:



Such a significant change would be announced on the web site. However,
there is no such announcement, yet.



James McKenzie

-----Original Message-----

From: Action Request System discussion list(ARSList) [mailto:



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.o


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

Top
#133909 - 03/23/06 03:23 AM Re: Remedy.com Shutting Down March 31 [Re: jasimpson54]
james_mckenzie1 Offline
journeyman

Registered: 03/14/06
Posts: 133
**

Scott:

I agree with your opinion as well as those of others here. Yes, if Remedy does 'go away' we will miss it. However, businesses do not go into changes lightly when it comes to a product that has such a long life (as we know it.) However, I will do one comparision. A tobacco company decided that there was too much 'dead weight' with its name and the holding company changed it. Maybe that is why BMC wants to change Remedy. We all know what it is, however there is some resistance when you mention it and one person brought it up. That is most folks think of Remedy as a Help Desk Solution, which assuredly it is not. Maybe BMC figures that if they rid the Remedy name, they will rid the remaining feelings and actually grow ARS into what it could be: An automated method of handling anything that could be related as an Action (business procedure).

James


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Scott Parrish
Sent: Thursday, March 23, 2006 7:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


This thread started on Monday and has had legs throughout the week. In the
end, it appears to be much ado about nothing. It is what it is. Either BMC
will choose to change the name and we will all have to deal with it, or they
will not. Speculating on something that we TRULY know nothing about is
pretty much a waste of time, don't u think? If we knew BMC's true intentions
in this regard then we might have something to argue/complain about. We
aren't even 100% certain that Remedy.com is going away. From the looks of
things, that much appears to be true ... if so I'm sure there will be a
redirect.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
http://www.itprophets.com

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Thursday, March 23, 2006 9:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31

BTW, my sources tell me there's no change in the works. If this letter
to partners exists, would someone please post some of it? I work for a
partner, and we didn't get one.



Rick





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jeevan Kale
Sent: Thursday, March 23, 2006 6:17 AM
To: arslist@ARSLIST.ORG
Subject: OT: Re: Remedy.com Shutting Down March 31



Tim,
I totally understand what you are saying. I was just saying possible
logic behind changing the brand name, I too hope they will not change
the name.
- Jeevan


At 12:17 PM 3/22/2006, Timothy Powell wrote:



**
Jeevan,

Very valid points.

I've done Remedy gigs at dozens of sites. I can hear some of those IT
managers (you know the ones that THINK they know what's going on)
now...."WHAT! Remedy is gone!?" (misconception) "What are we going to do
now? We'll have no support.." yada yada yada. Once the panic subsides,
they might be ok...but then again, they might see it as a sign that the
line is going away (another misconception). But managers/directors that
think they know what's going on are some of the most dangerous people.
All I'm saying is that it's just dangerous territory, and I hope the
powers that be have thought it all the way out.

In closing my thoughts on the subject, I have to admit that a lot of my
feelings on the matter come from the fact that I used to work for Remedy
back in the day when they were JUST that....Remedy. I have a lot of
company loyalty still flowing thru my veins. I survived both purchases
(Peregrine and BMC) before I ventured out on my own, and I just hate to
see the name go. Just call me sentimental....(wiping a small tear from
my eye)....

:-)
Tim



From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] On Behalf Of
Jeevan Kale
Sent: Wednesday, March 22, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Remedy.com Shutting Down March 31

** Here are my 2 cents...
BMC may be thinking that changing the name would actually benefit them.
If they change the name/shut down remedy.com they are not going to lose
any present remedy customers. Any one who is in this side of
business/technology(Help Desk, Asset Management) would definitely know
about Remedy or heard of Remedy, so they would find out about Remedy
even if the name is changed. When they are shopping for Remedy they
would also check out BMC products and might buy them as well.

When it comes to other side of technology (Network Monitoring
applications etc.) they may not have a clue about Remedy, while shopping
for network monitoring applications they check out BMC and they may find
Remedy(what ever name BMC changes to) interesting and buy that as well.
If they know that it is not BMC product then they may back off, because
brand name plays a big role most of the times.

Two shops A and B, A sells brand 'A Lemon Juice' and B sells brand 'B
Grape Juice'. B buys A and changes name to B Lemon Juice, customers who
drink Lemon Juice will not stop drinking it, they go to Shop B to buy
Lemon Juice they might end up buying grape juice as well. Customers who
know about Lemon Juice will find out where it and buy at Shop B.

Customers of Shop B continue to buy B grape juice and may buy B Lemon
Juice, if the name is still A Lemon Juice they may not be interested
because they do not know anything about A.

:-)

At 10:35 AM 3/22/2006, you wrote:



**
I agree with this line of thought too...

Spend the money where it is necessary - not with changing a name.. Has
anyone really given a thought on what it might be costing BMC just to
change the brand name from Remedy to whatever they want to call it going
forward?

For a Billion dollar company it still might be an insignificant cost but
even a dollar spent on something trivial is a dollar lost, not a dollar
invested and most definitely not a dollar gained... I wonder how BMC
would justify spending those dollars to change the brand name..

I'm not willing to buy it won't cost them anything - just a meeting that
might involve top CEO's and others that cost BMC 400 to 500 dollars an
hour each might need at least ! an hours meeting to decide on such a
name change! I'm not averse to change but I think if a change that
basically has no significant gains, is not worth the change..

Going with the April Fool theory I would better hope it was that :-)

My two cents...

Joe D'Souza
Remedy Developer / Consultants,
Shyle Networks,
New Jersey.

Timothy Powell wrote:

**

I don't agree that it's a good thing...or rather "should not be looked
upon as a bad thing".

Even now when somebody says BMC, I think network monitoring and other
such applications....not helpdesk, or asset or change or SLA, etc. When
somebody says Remedy, or Tivoli or Unicenter...that's when I think
helpdesk/ticketing systems.



I don't know that it's a "normal" thing for companies to do either.
Certainly they do it sometimes, but not always. When Ford bought Volvo,
they didn't take all the Volvo labels off the cars and put Ford labels
on them. Pepsi didn't rename Gatorade to Pep! siade. IBM still uses the
Tivoli name...because they all have brand recognition and a following.



I think this is the same...Remedy has a brand recognition that I think
is being wasted just for the sake of consolidating under the BMC name.
BMC should realize that "Remedy" has that brand recognition and
following and they might lose some of that by killing the name.



M2CW,

Tim Powell

Vice President

KPBS, Inc.

704-489-8599 (Office)

704-301-1047 (Cell)



From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3

Sent: Wednesday, March 22, 2006 9:03 AM

To: arslist@ARSLIST.ORG

Subject: Re: Remedy.com Shutting Down March 31

**

Kelly:



There are things that BMC is withholding from their customers and for
good reasons. However, the 'death' of Remedy should not be looked upon
as a bad thing. This will remove some of the ambiguity of who is doing
what and is normal for a company that bought, lock, stock and barrel,
the Remedy name and had a forshadowing in the removal of the Remedy logo
starting with ARS 6.3/ITSM 6.0.



James McKenzie

-----Original Message-----

From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG]On Behalf
Of Kelly Deaver

Sent: Wednesday, March 22, 2006 5:39 AM

To: arslist@ARSLIST.ORG

Subject: Re: Remedy.com Shutting Down March 31

**

I too saw it in the partner newsletter. It is real...unless BMC is doing
the April fooling :)



I didn't say anything earlier. Silly me, I assumed a similar email went
out to all customers, not just partners.

---------------------

Kelly Deaver

Director, ITSM Practice

Xinify

kelly.deaver@xinify.com




-------- Original Message --------

Subject: Re: Remedy.com Shutting Down March 31

From: Pedro Cardoso

Date: Mon, March 20, 20! 06 2:10 pm

To: arslist@ARSLIST.ORG

**

Joe, We have 11 day to see what happen.! =o)

Just as a note, Spanish spoken countries, April Fool similar day is
December 28th.



Pedro C'r



On 3/20/06, Joe DeSouza wrote:

**

Sounds more like a pre-planned April Fool prank to me considering the
date March 31st :-) Right from the time I was a little kid I'm so wary
about hearing dramatic stories and reacting to them around these days
:-) Never been tricked by any of them till today!



Joe D'Souza

Remedy Developer / Consultant,

Shyle Networks,

New Jersey.

"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL
> wrote:

**

Pedro:



Such a significant change would be announced on the web site. However,
there is no such announcement, yet.



James McKenzie

-----Original Message-----

From: Action Request System discussion list(ARSList) [mailto:



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