Hi



I smelled a Rose, calling it Sunflower, but it smelled like Rose only...





Cheers..

Sanjeev Verma

Project Lead/ ITSM

HCL







From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza
Sent: Wednesday, March 22, 2006 9:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31



**

I agree with this line of thought too...



Spend the money where it is necessary - not with changing a name.. Has
anyone really given a thought on what it might be costing BMC just to
change the brand name from Remedy to whatever they want to call it going
forward?



For a Billion dollar company it still might be an insignificant cost but
even a dollar spent on something trivial is a dollar lost, not a dollar
invested and most definitely not a dollar gained... I wonder how BMC
would justify spending those dollars to change the brand name..



I'm not willing to buy it won't cost them anything - just a meeting that
might involve top CEO's and others that cost BMC 400 to 500 dollars an
hour each might need at least ! an hours meeting to decide on such a
name change! I'm not averse to change but I think if a change that
basically has no significant gains, is not worth the change..



Going with the April Fool theory I would better hope it was that :-)



My two cents...



Joe D'Souza

Remedy Developer / Consultants,

Shyle Networks,

New Jersey.

Timothy Powell wrote:

**

I don't agree that it's a good thing...or rather "should not be
looked upon as a bad thing".

Even now when somebody says BMC, I think network monitoring and
other such applications....not helpdesk, or asset or change or SLA, etc.
When somebody says Remedy, or Tivoli or Unicenter...that's when I think
helpdesk/ticketing systems.



I don't know that it's a "normal" thing for companies to do
either. Certainly they do it sometimes, but not always. When Ford bought
Volvo, they didn't take all the Volvo labels off the cars and put Ford
labels on them. Pepsi didn't rename Gatorade to Pep! siade. IBM still
uses the Tivoli name...because they all have brand recognition and a
following.



I think this is the same...Remedy has a brand recognition that I
think is being wasted just for the sake of consolidating under the BMC
name. BMC should realize that "Remedy" has that brand recognition and
following and they might lose some of that by killing the name.



M2CW,

Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)







From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31

**

Kelly:



There are things that BMC is withholding from their customers
and for good reasons. However, the 'death' of Remedy should not be
looked upon as a bad thing. This will remove some of the ambiguity of
who is doing what and is normal for a company that bought, lock, stock
and barrel, the Remedy name and had a forshadowing in the removal of the
Remedy logo starting with ARS 6.3/ITSM 6.0.



James McKenzie



-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31

**

I too saw it in the partner newsletter. It is
real...unless BMC is doing the April fooling :)



I didn't say anything earlier. Silly me, I assumed a
similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com




-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 20! 06 2:10 pm
To: arslist@ARSLIST.ORG

**

Joe, We have 11 day to see what happen.! =o)

Just as a note, Spanish spoken countries, April
Fool similar day is December 28th.



Pedro C'r



On 3/20/06, Joe DeSouza
wrote:

**

Sounds more like a pre-planned April Fool prank
to me considering the date March 31st :-) Right from the time I was a
little kid I'm so wary about hearing dramatic stories and reacting to
them around these days :-) Never been tricked by any of them till today!




Joe D'Souza

Remedy Developer / Consultant,

Shyle Networks,

New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" <
james.mckenzie1@US.ARMY.MIL >
wrote:



**

Pedro:



Such a significant change would be
announced on the web site. However, there is no such announcement, yet.



James McKenzie



-----Original Message-----
From: Action Request System discussion


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.o

**

Susan:

As they say: Amen to that. I've explained how the Army's Human Resources Command is using Remedy to track personal actions and other items related to their mission. I've also received information from Project Remedies on Workforce Management (thanks Stan). This is just the 'tip of the iceberg' on what you can do with this product. ITSM/ITSP is just a small piece.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Susan Palmer
Sent: Wednesday, March 22, 2006 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Well said Tim! I agree with Tim's point of view. I do have one wish, that when you think of Remedy, that their branding hadn't been so fierce that helpdesk is generally the first thing to come to mind ... and in many cases the only thing. It is so much more and sometimes you get exhausted explaining that!

Susan


On 3/22/06, Timothy Powell wrote:
**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,
Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Wednesday, March 22, 2006 9:03 AM

To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31



**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com




-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:
**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL > wrote:
**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.

*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!
20060125This posting was submitted with HTML in it
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**

Joe:

I'm not stating that the name may change, although it might. However, it costs $$$ to maintain web sites and domain names that others may want and pay YOU for. So, BMC may be eliminating the Remedy.com series only to roll them into the BMC domains. Something like remedy.bmc.com. We don't know yet and there is no public announcement that the Remedy.com domain is going away.

And, as I stated in my reply to Timothy, Peregrine was going to do away with the Remedy name, logo's and all. Lucky for us, Peregrine sold the Remedy product line to BMC.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Joe DeSouza
Sent: Wednesday, March 22, 2006 8:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I agree with this line of thought too...

Spend the money where it is necessary - not with changing a name.. Has anyone really given a thought on what it might be costing BMC just to change the brand name from Remedy to whatever they want to call it going forward?

For a Billion dollar company it still might be an insignificant cost but even a dollar spent on something trivial is a dollar lost, not a dollar invested and most definitely not a dollar gained... I wonder how BMC would justify spending those dollars to change the brand name..

I'm not willing to buy it won't cost them anything - just a meeting that might involve top CEO's and others that cost BMC 400 to 500 dollars an hour each might need at least an hours meeting to decide on such a name change! I'm not averse to change but I think if a change that basically has no significant gains, is not worth the change..

Going with the April Fool theory I would better hope it was that :-)

My two cents...

Joe D'Souza
Remedy Developer / Consultants,
Shyle Networks,
New Jersey.

Timothy Powell wrote:
**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,
Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com




-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:
**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL> wrote:
**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.

*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!


Yahoo! Travel
Find great deals to the top 10 hottest destinations! 20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it

**
James,

Yes when I hear Tivoli I think IBM, but that's probably because I know the history. I would assume that some people do not make the connection.

Yes, Peregrine's plan would have done worse to the product line and name, and I disagreed with that as well, for the same (if not more) reasons.

There have already been references to the fact that BMC will be replacing the Remedy name in the future. I seem to recall a thread on that about a month ago.

Like I said....I disagree and it's just my humble opinion...just like what you state is yours (and I respect it)..

Tim



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, March 22, 2006 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Timothy:

When you think Tivoli, do you think IBM? No. I think it will be a good thing on BMC's part to remove the 'Remedy' label and bring into their circle the Support Management product line. This is what IBM did not not want after they acquired Tivoli, but BMC does want with the acquistion of Remedy.

Of course, there is going to be a brand problem for a while. That is why BMC carried on the Remedy.com series of sites. However, they do need to announce to those of us that use these sites on a daily basis that there will be a need to update our bookmarks BEFORE the changeover happens not AFTER. This is a major sticking point with some of us out here (are you listening BMC?)

In reference to your 'relabelling' item: If Remedy had remained with Peregrine (shudder) the entire product line was due for a relabelling that would have made BMCs move look very petty. It may be that the Remedy product line will not be relabelled at all, just that carrying on the Remedy.com web site was costing too much.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Timothy Powell
Sent: Wednesday, March 22, 2006 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,
Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com





-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:

**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL > wrote:


**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.
*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!
20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it





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All kinds of lame BUG-related jokes swirling in head...must resist...not....Friday....yet........


Rick


From: Action Request System discussion list(ARSList) on behalf of Aaron Keller
Sent: Wed 3/22/2006 7:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31





So does that mean we're all going to BUG this year?

"BMCuserWorld" just doesn't seem to roll off the tongue so well...




-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, March 22, 2006 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31

James, Kelly, et al:

While I agree that the ending of the Remedy brand is not indicative of
any attempt to terminate the product line (much to the contrary; all of
BMC's products are built AROUND ARS 7.0), I hope the BMC sales and
marketing people start to get a clue about how the Remedy Customers
expect to be included in things like this.

The BMC mindset is completely different than the Remedy mindset, and the
Texas boys ain't bought into that yet. Remedy customers aren't a bunch
of disconnected entities, we're family, and BMC is the new step-dad.


Rick



From: Action Request System discussion list(ARSList) on behalf of
McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wed 3/22/2006 6:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31




**
Kelly:

There are things that BMC is withholding from their customers and for
good reasons. However, the 'death' of Remedy should not be looked upon
as a bad thing. This will remove some of the ambiguity of who is doing
what and is normal for a company that bought, lock, stock and barrel,
the Remedy name and had a forshadowing in the removal of the Remedy logo
starting with ARS 6.3/ITSM 6.0.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC
is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar
email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com





-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool
similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:

**
Sounds more like a pre-planned April Fool prank
to me considering the date March 31st :-) Right from the time I was a
little kid I'm so wary about hearing dramatic stories and reacting to
them around these days :-) Never been tricked by any of them till today!


Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" <
james.mckenzie1@US.ARMY.MIL >
wrote:


**
Pedro:

Such a significant change would be
announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System
discussion list(ARSList) [mailto:


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org




UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

James,

Peregrine was going to do far more than that - it was going to kill the product line, since it competed with theirs. BMC's motives have always been to use Remedy, not destroy it. I think any lingering doubt about that will be alleviated when you see ARS v7.



From: Action Request System discussion list(ARSList) on behalf of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wed 3/22/2006 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**

Joe:

I'm not stating that the name may change, although it might. However, it costs $$$ to maintain web sites and domain names that others may want and pay YOU for. So, BMC may be eliminating the Remedy.com series only to roll them into the BMC domains. Something like remedy.bmc.com. We don't know yet and there is no public announcement that the Remedy.com domain is going away.

And, as I stated in my reply to Timothy, Peregrine was going to do away with the Remedy name, logo's and all. Lucky for us, Peregrine sold the Remedy product line to BMC.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Joe DeSouza
Sent: Wednesday, March 22, 2006 8:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I agree with this line of thought too...

Spend the money where it is necessary - not with changing a name.. Has anyone really given a thought on what it might be costing BMC just to change the brand name from Remedy to whatever they want to call it going forward?

For a Billion dollar company it still might be an insignificant cost but even a dollar spent on something trivial is a dollar lost, not a dollar invested and most definitely not a dollar gained... I wonder how BMC would justify spending those dollars to change the brand name..

I'm not willing to buy it won't cost them anything - just a meeting that might involve top CEO's and others that cost BMC 400 to 500 dollars an hour each might need at least an hours meeting to decide on such a name change! I'm not averse to change but I think if a change that basically has no significant gains, is not worth the change..

Going with the April Fool theory I would better hope it was that :-)

My two cents...

Joe D'Souza
Remedy Developer / Consultants,
Shyle Networks,
New Jersey.

Timothy Powell wrote:
**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,
Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com




-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:
**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL> wrote:
**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.

*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!


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**

Rick:

I respect the opinions of those who think that eliminating the Remedy name is a 'bad thing' and will actually loose BMC customers.

And as far as what BMC is going to do with the product line, I have no doubt that their position is to strenthen it, not make it weaker or even destroy it. I had an opinion on what Peregrine was going to do with Remedy and you are very close.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Rick Cook
Sent: Wednesday, March 22, 2006 8:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


James,

Peregrine was going to do far more than that - it was going to kill the product line, since it competed with theirs. BMC's motives have always been to use Remedy, not destroy it. I think any lingering doubt about that will be alleviated when you see ARS v7.



From: Action Request System discussion list(ARSList) on behalf of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wed 3/22/2006 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**

Joe:

I'm not stating that the name may change, although it might. However, it costs $$$ to maintain web sites and domain names that others may want and pay YOU for. So, BMC may be eliminating the Remedy.com series only to roll them into the BMC domains. Something like remedy.bmc.com. We don't know yet and there is no public announcement that the Remedy.com domain is going away.

And, as I stated in my reply to Timothy, Peregrine was going to do away with the Remedy name, logo's and all. Lucky for us, Peregrine sold the Remedy product line to BMC.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Joe DeSouza
Sent: Wednesday, March 22, 2006 8:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I agree with this line of thought too...

Spend the money where it is necessary - not with changing a name.. Has anyone really given a thought on what it might be costing BMC just to change the brand name from Remedy to whatever they want to call it going forward?

For a Billion dollar company it still might be an insignificant cost but even a dollar spent on something trivial is a dollar lost, not a dollar invested and most definitely not a dollar gained... I wonder how BMC would justify spending those dollars to change the brand name..

I'm not willing to buy it won't cost them anything - just a meeting that might involve top CEO's and others that cost BMC 400 to 500 dollars an hour each might need at least an hours meeting to decide on such a name change! I'm not averse to change but I think if a change that basically has no significant gains, is not worth the change..

Going with the April Fool theory I would better hope it was that :-)

My two cents...

Joe D'Souza
Remedy Developer / Consultants,
Shyle Networks,
New Jersey.

Timothy Powell wrote:
**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,
Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com




-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:
**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL> wrote:
**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.

*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!


Yahoo! Travel
Find great deals to the top 10 hottest destinations! 20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

20060125This posting was submitted with HTML in it

**
hey Rick ... the thread is already started ... obviously we're all a little bored with whatever task we're working on ... liv'en us up !




On 3/22/06, Rick Cook wrote:

All kinds of lame BUG-related jokes swirling in head...must resist...not....Friday....yet........


Rick


From: Action Request System discussion list(ARSList) on behalf of Aaron Keller
Sent: Wed 3/22/2006 7:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31





So does that mean we're all going to BUG this year?

"BMCuserWorld" just doesn't seem to roll off the tongue so well...




-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, March 22, 2006 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31

James, Kelly, et al:

While I agree that the ending of the Remedy brand is not indicative of
any attempt to terminate the product line (much to the contrary; all of
BMC's products are built AROUND ARS 7.0), I hope the BMC sales and
marketing people start to get a clue about how the Remedy Customers
expect to be included in things like this.

The BMC mindset is completely different than the Remedy mindset, and the
Texas boys ain't bought into that yet. Remedy customers aren't a bunch
of disconnected entities, we're family, and BMC is the new step-dad.


Rick



From: Action Request System discussion list(ARSList) on behalf of
McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wed 3/22/2006 6:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31




**
Kelly:

There are things that BMC is withholding from their customers and for
good reasons. However, the 'death' of Remedy should not be looked upon
as a bad thing. This will remove some of the ambiguity of who is doing
what and is normal for a company that bought, lock, stock and barrel,
the Remedy name and had a forshadowing in the removal of the Remedy logo
starting with ARS 6.3/ITSM 6.0.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC
is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar
email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com





-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso < pcrpcr@GMAIL.COM >
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool
similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza < joeremedy@yahoo.com > wrote:

**
Sounds more like a pre-planned April Fool prank
to me considering the date March 31st :-) Right from the time I was a
little kid I'm so wary about hearing dramatic stories and reacting to
them around these days :-) Never been tricked by any of them till today!


Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" <
james.mckenzie1@US.ARMY.MIL > >
wrote:


**
Pedro:

Such a significant change would be
announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System
discussion list(ARSList) [mailto:


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org




UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org



20060125This posting was submitted with HTML in it

**
When I hear Remedy I think BMC too, for someone who has grown with the product for so long and knows its history, I sure know well enough BMC owns the product. But brand names sometimes play a very important role in brand loyalty, its a well known fact - ask sales and marketing if they would rather resell a product under a new brand name or continue selling with the same.

Shutting down a website could possibly throw a negative vibe on someone fairly new to Remedy but considering the solution.

Ford has brought over more than 1 automobile company - to the top of my mind Mazda in 1997-98, and more recently Volvo.. They haven't touched their websites since buying these companies. So much so I think half the world isn't even aware of the change that Mazda since 7 or 8 years are now owned by Ford - I met a few Mazda owners who don't know it. Wonder why Ford choose to remain like that? I don't - you cannot easily kill a brand like that and expect the same brand following, you have to create a new following. Reinventing obviously..

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

Timothy Powell wrote:

**
James,

Yes when I hear Tivoli I think IBM, but that's probably because I know the history. I would assume that some people do not make the connection.

Yes, Peregrine's plan would have done worse to the product line and name, and I disagreed with that as well, for the same (if not more) reasons.

There have already been references to the fact that BMC will be replacing the Remedy name in the future. I seem to recall a thread on that about a month ago.

Like I said....I disagree and it's just my humble opinion...just like what you state is yours (and I respect it)..

Tim



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, March 22, 2006 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Timothy:

When you think Tivoli, do you think IBM? No. I think it will be a good thing on BMC's part to remove the 'Remedy' label and bring into their circle the Support Management product line. This is what IBM did not not want after they acquired Tivoli, but BMC does want with the acquistion of Remedy.

Of course, there is going to be a brand problem for a while. That is why BMC carried on the Remedy.com series of sites. However, they do need to announce to those of us that use these sites on a daily basis that there will be a need to update our bookmarks BEFORE the changeover happens not AFTER. This is a major sticking point with some of us out here (are you listening BMC?)

In reference to your 'relabelling' item: If Remedy had remained with Peregrine (shudder) the entire product line was due for a relabelling that would have made BMCs move look very petty. It may be that the Remedy product line will not be relabelled at all, just that carrying on the Remedy.com web site was costing too much.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Timothy Powell
Sent: Wednesday, March 22, 2006 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,

Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com





-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:

**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL > wrote:


**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.
*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!
20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it





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Brings words and photos together (easily) with
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**

Tim:

I think that BMC has a plan to prevent confusion. Let's see how it works out.

James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Timothy Powell
Sent: Wednesday, March 22, 2006 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
James,

I think you just proved our point.

So let's not confuse people with changing the Remedy name......

Tim




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Wednesday, March 22, 2006 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Joe:
Ford is only a part owner of Mazda. As to Volvo, Ford gave up its heavy truck division and out of it another company was started: Sterling trucks. Until about a month ago, I had no idea where they came from. I thought that we were importing British trucks. This is the level of confusion that can come out of a name change....

James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Joe DeSouza
Sent: Wednesday, March 22, 2006 9:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
When I hear Remedy I think BMC too, for someone who has grown with the product for so long and knows its history, I sure know well enough BMC owns the product. But brand names sometimes play a very important role in brand loyalty, its a well known fact - ask sales and marketing if they would rather resell a product under a new brand name or continue selling with the same.

Shutting down a website could possibly throw a negative vibe on someone fairly new to Remedy but considering the solution.

Ford has brought over more than 1 automobile company - to the top of my mind Mazda in 1997-98, and more recently Volvo.. They haven't touched their websites since buying these companies. So much so I think half the world isn't even aware of the change that Mazda since 7 or 8 years are now owned by Ford - I met a few Mazda owners who don't know it. Wonder why Ford choose to remain like that? I don't - you cannot easily kill a brand like that and expect the same brand following, you have to create a new following. Reinventing obviously..

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
Timothy Powell wrote:
**
James,
Yes when I hear Tivoli I think IBM, but that's probably because I know the history. I would assume that some people do not make the connection.

Yes, Peregrine's plan would have done worse to the product line and name, and I disagreed with that as well, for the same (if not more) reasons.

There have already been references to the fact that BMC will be replacing the Remedy name in the future. I seem to recall a thread on that about a month ago.

Like I said....I disagree and it's just my humble opinion...just like what you state is yours (and I respect it)..
Tim




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Wednesday, March 22, 2006 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Timothy:
When you think Tivoli, do you think IBM? No. I think it will be a good thing on BMC's part to remove the 'Remedy' label and bring into their circle the Support Management product line. This is what IBM did not not want after they acquired Tivoli, but BMC does want with the acquistion of Remedy.

Of course, there is going to be a brand problem for a while. That is why BMC carried on the Remedy.com series of sites. However, they do need to announce to those of us that use these sites on a daily basis that there will be a need to update our bookmarks BEFORE the changeover happens not AFTER. This is a major sticking point with some of us out here (are you listening BMC?)

In reference to your 'relabelling' item: If Remedy had remained with Peregrine (shudder) the entire product line was due for a relabelling that would have made BMCs move look very petty. It may be that the Remedy product line will not be relabelled at all, just that carrying on the Remedy.com web site was costing too much.

James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Timothy Powell
Sent: Wednesday, March 22, 2006 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,
Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Kelly:
There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)
I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.
---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com




-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG
**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.
Pedro C'r

On 3/20/06, Joe DeSouza wrote:
**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL> wrote:
**
Pedro:
Such a significant change would be announced on the web site. However, there is no such announcement, yet.
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:
*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.

*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.
Good Luck!
Pedro Cardoso R.
from Mexico City!
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