**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com





-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:

**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL > wrote:


**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.
*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!
20060125This posting was submitted with HTML in it

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Bring photos to life! New PhotoMail makes sharing a breeze. 20060125This posting was submitted with HTML in it




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That is not the only thing to change.

Over in the Magic realm where I am presently, things have changed as
well. Magic is no longer Magic. It has been renamed 'BMC Service Desk
Express.' The timing on this was such that it was changed with the next
product release which is version nine.

I dunno - this makes me wonder what is happening here. For some reason,
images off of Star Trek pop into mind: specifically those involving the
Borg. "We are the Borg. Your technological distinctiveness will be added
to our own. You will adapt to service us. Resistance is futile."

My guess is that they are folding things over for purposes of
consolidation. That might make it easier for maintenance, etc. I do
admit that I am wondering, however, how long it will be before the AR
System is - well - something else and those of us that have argued for
years over the whole Remedy vs. AR System thingy will have something new
to learn.




Kelly Deaver wrote:
> **
> I too saw it in the partner newsletter. It is real...unless BMC is
> doing the April fooling :)
>
> I didn't say anything earlier. Silly me, I assumed a similar email
> went out to all customers, not just partners.
>
> ---------------------
> Kelly Deaver
> Director, ITSM Practice
> Xinify
> kelly.deaver@xinify.com
>
>
>
> -------- Original Message --------
> Subject: Re: Remedy.com Shutting Down March 31
> From: Pedro Cardoso
> Date: Mon, March 20, 2006 2:10 pm
> To: arslist@ARSLIST.ORG
>
> **
> Joe, We have 11 day to see what happen.! =o)
> Just as a note, Spanish spoken countries, April Fool similar day
> is December 28th.
>
> Pedro C'r
>
>
> On 3/20/06, *Joe DeSouza* > > wrote:
>
> **
> Sounds more like a pre-planned April Fool prank to me
> considering the date March 31st :-) Right from the time I was
> a little kid I'm so wary about hearing dramatic stories and
> reacting to them around these days :-) Never been tricked by
> any of them till today!
>
> Joe D'Souza
> Remedy Developer / Consultant,
> Shyle Networks,
> New Jersey.
>
> */"McKenzie, James J C-E LCMC HQISEC/L3" <
> james.mckenzie1@US.ARMY.MIL
> >/* wrote:
>
> **
> Pedro:
>
> Such a significant change would be announced on the web
> site. However, there is no such announcement, yet.
>
> James McKenzie
>
>
> -----Original Message-----
> *From:* Action Request System discussion list(ARSList)
> [mailto: arslist@ARSLIST.ORG
> ]*On Behalf Of *Pedro Cardoso
> *Sent:* Monday, March 20, 2006 11:53 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Remedy.com Shutting
> Down March 31
>
> **
> Hi, I don't see posted this announces before and I
> think is very important to know it.
> It appear at March Partner Newsletter:
>
> *********************************'**********************************************************************
> Remedy.com Shutting Down March 31
> As of March 31, the Remedy website will be shut down.
> There is no need for concern, all of your favorite and
> needed information will still be available. Partners
> can access Remedy product support, education and
> downloads through the *bmc.com*
> website.
> *********************************'**********************************************************************
> I hope they uses Remedy.com info
> to login to the BMC site., Anyway I have both sites
> login names.
>
> Good Luck!
>
> Pedro Cardoso R.
> from Mexico City!
> 20060125This posting was
> submitted with HTML in it
>
> 20060125This posting was
> submitted with HTML in it
>
>
> ------------------------------------------------------------------------
> Yahoo! Mail
> Bring photos to life! New PhotoMail
> makes
> sharing a breeze. 20060125This
> posting was submitted with HTML in it
>
>
> 20060125This posting was submitted with
> HTML in it
>
> 20060125This posting was submitted with HTML
> in it


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com





-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:

**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL > wrote:


**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.
*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!
20060125This posting was submitted with HTML in it

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Bring photos to life! New PhotoMail makes sharing a breeze. 20060125This posting was submitted with HTML in it




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James, Kelly, et al:

While I agree that the ending of the Remedy brand is not indicative of any attempt to terminate the product line (much to the contrary; all of BMC's products are built AROUND ARS 7.0), I hope the BMC sales and marketing people start to get a clue about how the Remedy Customers expect to be included in things like this.

The BMC mindset is completely different than the Remedy mindset, and the Texas boys ain't bought into that yet. Remedy customers aren't a bunch of disconnected entities, we're family, and BMC is the new step-dad.


Rick



From: Action Request System discussion list(ARSList) on behalf of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wed 3/22/2006 6:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31




**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com





-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:

**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL > wrote:


**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:

UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.o

So does that mean we're all going to BUG this year?

"BMCuserWorld" just doesn't seem to roll off the tongue so well...




-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, March 22, 2006 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31

James, Kelly, et al:

While I agree that the ending of the Remedy brand is not indicative of
any attempt to terminate the product line (much to the contrary; all of
BMC's products are built AROUND ARS 7.0), I hope the BMC sales and
marketing people start to get a clue about how the Remedy Customers
expect to be included in things like this.

The BMC mindset is completely different than the Remedy mindset, and the
Texas boys ain't bought into that yet. Remedy customers aren't a bunch
of disconnected entities, we're family, and BMC is the new step-dad.


Rick



From: Action Request System discussion list(ARSList) on behalf of
McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wed 3/22/2006 6:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31




**
Kelly:

There are things that BMC is withholding from their customers and for
good reasons. However, the 'death' of Remedy should not be looked upon
as a bad thing. This will remove some of the ambiguity of who is doing
what and is normal for a company that bought, lock, stock and barrel,
the Remedy name and had a forshadowing in the removal of the Remedy logo
starting with ARS 6.3/ITSM 6.0.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC
is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar
email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com





-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool
similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:

**
Sounds more like a pre-planned April Fool prank
to me considering the date March 31st :-) Right from the time I was a
little kid I'm so wary about hearing dramatic stories and reacting to
them around these days :-) Never been tricked by any of them till today!


Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" <
james.mckenzie1@US.ARMY.MIL >
wrote:


**
Pedro:

Such a significant change would be
announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System
discussion list(ARSList) [mailto:


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,
Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com





-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:

**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL > wrote:


**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.
*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!
20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it





Yahoo! Mail
Bring photos to life! New PhotoMail makes sharing a breeze. 20060125This posting was submitted with HTML in it




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**
Timothy:

When you think Tivoli, do you think IBM? No. I think it will be a good thing on BMC's part to remove the 'Remedy' label and bring into their circle the Support Management product line. This is what IBM did not not want after they acquired Tivoli, but BMC does want with the acquistion of Remedy.

Of course, there is going to be a brand problem for a while. That is why BMC carried on the Remedy.com series of sites. However, they do need to announce to those of us that use these sites on a daily basis that there will be a need to update our bookmarks BEFORE the changeover happens not AFTER. This is a major sticking point with some of us out here (are you listening BMC?)

In reference to your 'relabelling' item: If Remedy had remained with Peregrine (shudder) the entire product line was due for a relabelling that would have made BMCs move look very petty. It may be that the Remedy product line will not be relabelled at all, just that carrying on the Remedy.com web site was costing too much.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Timothy Powell
Sent: Wednesday, March 22, 2006 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,
Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com





-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:

**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL > wrote:


**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.
*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!
20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it





Yahoo! Mail
Bring photos to life! New PhotoMail makes sharing a breeze. 20060125This posting was submitted with HTML in it




20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it

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20060125This posting was submitted with HTML in it

**
I agree with this line of thought too...

Spend the money where it is necessary - not with changing a name.. Has anyone really given a thought on what it might be costing BMC just to change the brand name from Remedy to whatever they want to call it going forward?

For a Billion dollar company it still might be an insignificant cost but even a dollar spent on something trivial is a dollar lost, not a dollar invested and most definitely not a dollar gained... I wonder how BMC would justify spending those dollars to change the brand name..

I'm not willing to buy it won't cost them anything - just a meeting that might involve top CEO's and others that cost BMC 400 to 500 dollars an hour each might need at least an hours meeting to decide on such a name change! I'm not averse to change but I think if a change that basically has no significant gains, is not worth the change..

Going with the April Fool theory I would better hope it was that :-)

My two cents...

Joe D'Souza
Remedy Developer / Consultants,
Shyle Networks,
New Jersey.

Timothy Powell wrote:

**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,

Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com





-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:

**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL > wrote:


**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.
*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!



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**
Well said Tim! I agree with Tim's point of view. I do have one wish, that when you think of Remedy, that their branding hadn't been so fierce that helpdesk is generally the first thing to come to mind ... and in many cases the only thing. It is so much more and sometimes you get exhausted explaining that!

Susan


On 3/22/06, Timothy Powell wrote:

**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,
Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, March 22, 2006 9:03 AM

To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31




**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com





-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:

**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL > wrote:


**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.
*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!
20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it





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20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it

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20060125This posting was submitted with HTML in it

Slow, down, guys - take a deep breath. The Remedy NAME isn't going away on March 31, just the website. The Remedy brand will be around a while longer, at least until the brand recognition of BMC includes "Oh, they own Remedy, too" for most people. I don't see that happening for the next couple of years at least, and I didn't get the impression that they did, either.




Rick Cook * Remedy Approved Consultant * Denali Advanced Integration * (253) 278-4112



From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza
Sent: Wed 3/22/2006 7:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31



**
I agree with this line of thought too...

Spend the money where it is necessary - not with changing a name.. Has anyone really given a thought on what it might be costing BMC just to change the brand name from Remedy to whatever they want to call it going forward?

For a Billion dollar company it still might be an insignificant cost but even a dollar spent on something trivial is a dollar lost, not a dollar invested and most definitely not a dollar gained... I wonder how BMC would justify spending those dollars to change the brand name..

I'm not willing to buy it won't cost them anything - just a meeting that might involve top CEO's and others that cost BMC 400 to 500 dollars an hour each might need at least an hours meeting to decide on such a name change! I'm not averse to change but I think if a change that basically has no significant gains, is not worth the change..

Going with the April Fool theory I would better hope it was that :-)

My two cents...

Joe D'Souza
Remedy Developer / Consultants,
Shyle Networks,
New Jersey.

Timothy Powell wrote:

**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,

Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com





-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:

**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL > wrote:


**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:

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