**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:

**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL > wrote:


**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.
*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!
20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it





Yahoo! Mail
Bring photos to life! New PhotoMail makes sharing a breeze. 20060125This posting was submitted with HTML in it




20060125This posting was submitted with HTML in it

**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************

Remedy.com Shutting Down March 31

As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.

*********************************'**********************************************************************

I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.



Good Luck!



Pedro Cardoso R.

from Mexico City!

20060125This posting was submitted with HTML in it

**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************

Remedy.com Shutting Down March 31

As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.

*********************************'**********************************************************************

I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.



Good Luck!



Pedro Cardoso R.

from Mexico City!

20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it

**

Perhaps "would" should read "should" :-(

Tom Griggs

Information Services Dept.

Bridgeport Hospital

Bridgeport CT 06610

203-384-3133

email to: ztgrig@bpthosp.org


-----Original Message-----

From: Action Request System discussion list(ARSList) [SMTP:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Monday, March 20, 2006 1:57 PM

To: arslist@ARSLIST.ORG

Subject: Re: Remedy.com Shutting Down March 31

**

Pedro:



Such a significant change would be announced on the web site. However, there is no such announcement, yet.



James McKenzie



-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31



**

Hi, I don't see posted this announces before and I think is very important to know it.

It appear at March Partner Newsletter:



*********************************'**********************************************************************

Remedy.com Shutting Down March 31

As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.

*********************************'**********************************************************************

I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.



Good Luck!



Pedro Cardoso R.

from Mexico City!

20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it

**
James:

I don't know why is not yet announced on remedy.com site.
I agree with you, that's the reason I posted this message that I only received thru Partners Newsletter,

This one is available on the BMC Partner Website, if you have access to this Secure Area you can check it on
http://www.bmc.com/bmc/common/ShowSecureFile/0,3460,231101212325004745332500,00.html

I also have the mentioned email if you want a copy.

Pedro C'r


On 3/20/06, McKenzie, James J C-E LCMC HQISEC/L3 wrote:

**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie



-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************

Remedy.com Shutting Down March 31

As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.

*********************************'**********************************************************************

I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.



Good Luck!



Pedro Cardoso R.

from Mexico City!

20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it


20060125This posting was submitted with HTML in it

**
Thomas:

Thank you for the grammical correction. I will miss the Remedy web site, but I can understand BMC's point of view. Remedy is a BMC product and they are not going to sell it anytime soon.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Griggs, Thomas
Sent: Monday, March 20, 2006 12:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**

Perhaps "would" should read "should" :-(

Tom Griggs

Information Services Dept.

Bridgeport Hospital

Bridgeport CT 06610

203-384-3133

email to: ztgrig@bpthosp.org


-----Original Message-----

From: Action Request System discussion list(ARSList) [SMTP:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Monday, March 20, 2006 1:57 PM

To: arslist@ARSLIST.ORG

Subject: Re: Remedy.com Shutting Down March 31

**

Pedro:



Such a significant change would be announced on the web site. However, there is no such announcement, yet.



James McKenzie



-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31



**

Hi, I don't see posted this announces before and I think is very important to know it.

It appear at March Partner Newsletter:



*********************************'**********************************************************************

Remedy.com Shutting Down March 31

As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.

*********************************'**********************************************************************

I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.



Good Luck!



Pedro Cardoso R.

from Mexico City!

20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it

**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

"McKenzie, James J C-E LCMC HQISEC/L3" wrote:

**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.
*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!
20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it




Yahoo! Mail
Bring photos to life! New PhotoMail makes sharing a breeze. 20060125This posting was submitted with HTML in it

**

Joe:

Ford is only a part owner of Mazda. As to Volvo, Ford gave up its heavy truck division and out of it another company was started: Sterling trucks. Until about a month ago, I had no idea where they came from. I thought that we were importing British trucks. This is the level of confusion that can come out of a name change....

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Joe DeSouza
Sent: Wednesday, March 22, 2006 9:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
When I hear Remedy I think BMC too, for someone who has grown with the product for so long and knows its history, I sure know well enough BMC owns the product. But brand names sometimes play a very important role in brand loyalty, its a well known fact - ask sales and marketing if they would rather resell a product under a new brand name or continue selling with the same.

Shutting down a website could possibly throw a negative vibe on someone fairly new to Remedy but considering the solution.

Ford has brought over more than 1 automobile company - to the top of my mind Mazda in 1997-98, and more recently Volvo.. They haven't touched their websites since buying these companies. So much so I think half the world isn't even aware of the change that Mazda since 7 or 8 years are now owned by Ford - I met a few Mazda owners who don't know it. Wonder why Ford choose to remain like that? I don't - you cannot easily kill a brand like that and expect the same brand following, you have to create a new following. Reinventing obviously..

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

Timothy Powell wrote:
**
James,

Yes when I hear Tivoli I think IBM, but that's probably because I know the history. I would assume that some people do not make the connection.

Yes, Peregrine's plan would have done worse to the product line and name, and I disagreed with that as well, for the same (if not more) reasons.

There have already been references to the fact that BMC will be replacing the Remedy name in the future. I seem to recall a thread on that about a month ago.

Like I said....I disagree and it's just my humble opinion...just like what you state is yours (and I respect it)..

Tim




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Wednesday, March 22, 2006 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Timothy:

When you think Tivoli, do you think IBM? No. I think it will be a good thing on BMC's part to remove the 'Remedy' label and bring into their circle the Support Management product line. This is what IBM did not not want after they acquired Tivoli, but BMC does want with the acquistion of Remedy.

Of course, there is going to be a brand problem for a while. That is why BMC carried on the Remedy.com series of sites. However, they do need to announce to those of us that use these sites on a daily basis that there will be a need to update our bookmarks BEFORE the changeover happens not AFTER. This is a major sticking point with some of us out here (are you listening BMC?)

In reference to your 'relabelling' item: If Remedy had remained with Peregrine (shudder) the entire product line was due for a relabelling that would have made BMCs move look very petty. It may be that the Remedy product line will not be relabelled at all, just that carrying on the Remedy.com web site was costing too much.

James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Timothy Powell
Sent: Wednesday, March 22, 2006 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,
Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com




-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:
**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL> wrote:
**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.

*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!
20060125This posting was submitted with HTML in it
20060125This posting was submitted with HTML in it




Yahoo! Mail
Bring photos to life! New PhotoMail makes sharing a breeze. 20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it
20060125This posting was submitted with HTML in it
20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it




Brings words and photos together (easily) with
PhotoMail - it's free and works with Yahoo! Mail. 20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it

**
Hi all

Well said Rick. Actually I would imagine that its going to reduce costs by putting the content under the BMC site. It saves on registration, search fees, etc.. all those little hidden costs. Now from a customer standpoint... its an "emotional" slap in the face. Theres just no real logic to it, it just sort of saddens me to see it go. That feeling of gone is an era, that we miss the good ol days. Yeah I do, but then I remember something my grandmother once said.. "Anyone who's ever had to cook on a wood stove and sees a modern kitchen and says they miss the good ol days, can have my good ol days!" Needless to say she had one hell of a modern kitchen. So I guess its up to us to wait and see how the new "good ol days" turns out. Or maybe its all just an elaborate hoax?
Have a great day everyone.

Best Regards,
Tom Altamore

>>> rcook@DENALIAI.COM 03/22/06 10:39 AM >>>

Slow, down, guys - take a deep breath. The Remedy NAME isn't going away on March 31, just the website. The Remedy brand will be around a while longer, at least until the brand recognition of BMC includes "Oh, they own Remedy, too" for most people. I don't see that happening for the next couple of years at least, and I didn't get the impression that they did, either.




Rick Cook * Remedy Approved Consultant * Denali Advanced Integration * (253) 278-4112



From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza
Sent: Wed 3/22/2006 7:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31



**
I agree with this line of thought too...

Spend the money where it is necessary - not with changing a name.. Has anyone really given a thought on what it might be costing BMC just to change the brand name from Remedy to whatever they want to call it going forward?

For a Billion dollar company it still might be an insignificant cost but even a dollar spent on something trivial is a dollar lost, not a dollar invested and most definitely not a dollar gained... I wonder how BMC would justify spending those dollars to change the brand name..

I'm not willing to buy it won't cost them anything - just a meeting that might involve top CEO's and others that cost BMC 400 to 500 dollars an hour each might need at least an hours meeting to decide on such a name change! I'm not averse to change but I think if a change that basically has no significant gains, is not worth the change..

Going with the April Fool theory I would better hope it was that :-)

My two cents...

Joe D'Souza
Remedy Developer / Consultants,
Shyle Networks,
New Jersey.

Timothy Powell wrote:

**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,

Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com





-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
20060125This posting was submitted with HTML in it

**
James,

I think you just proved our point.

So let's not confuse people with changing the Remedy name......

Tim



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, March 22, 2006 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**

Joe:

Ford is only a part owner of Mazda. As to Volvo, Ford gave up its heavy truck division and out of it another company was started: Sterling trucks. Until about a month ago, I had no idea where they came from. I thought that we were importing British trucks. This is the level of confusion that can come out of a name change....

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Joe DeSouza
Sent: Wednesday, March 22, 2006 9:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
When I hear Remedy I think BMC too, for someone who has grown with the product for so long and knows its history, I sure know well enough BMC owns the product. But brand names sometimes play a very important role in brand loyalty, its a well known fact - ask sales and marketing if they would rather resell a product under a new brand name or continue selling with the same.

Shutting down a website could possibly throw a negative vibe on someone fairly new to Remedy but considering the solution.

Ford has brought over more than 1 automobile company - to the top of my mind Mazda in 1997-98, and more recently Volvo.. They haven't touched their websites since buying these companies. So much so I think half the world isn't even aware of the change that Mazda since 7 or 8 years are now owned by Ford - I met a few Mazda owners who don't know it. Wonder why Ford choose to remain like that? I don't - you cannot easily kill a brand like that and expect the same brand following, you have to create a new following. Reinventing obviously..

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

Timothy Powell wrote:
**
James,

Yes when I hear Tivoli I think IBM, but that's probably because I know the history. I would assume that some people do not make the connection.

Yes, Peregrine's plan would have done worse to the product line and name, and I disagreed with that as well, for the same (if not more) reasons.

There have already been references to the fact that BMC will be replacing the Remedy name in the future. I seem to recall a thread on that about a month ago.

Like I said....I disagree and it's just my humble opinion...just like what you state is yours (and I respect it)..

Tim




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Wednesday, March 22, 2006 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Timothy:

When you think Tivoli, do you think IBM? No. I think it will be a good thing on BMC's part to remove the 'Remedy' label and bring into their circle the Support Management product line. This is what IBM did not not want after they acquired Tivoli, but BMC does want with the acquistion of Remedy.

Of course, there is going to be a brand problem for a while. That is why BMC carried on the Remedy.com series of sites. However, they do need to announce to those of us that use these sites on a daily basis that there will be a need to update our bookmarks BEFORE the changeover happens not AFTER. This is a major sticking point with some of us out here (are you listening BMC?)

In reference to your 'relabelling' item: If Remedy had remained with Peregrine (shudder) the entire product line was due for a relabelling that would have made BMCs move look very petty. It may be that the Remedy product line will not be relabelled at all, just that carrying on the Remedy.com web site was costing too much.

James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Timothy Powell
Sent: Wednesday, March 22, 2006 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I don't agree that it's a good thing...or rather "should not be looked upon as a bad thing".
Even now when somebody says BMC, I think network monitoring and other such applications....not helpdesk, or asset or change or SLA, etc. When somebody says Remedy, or Tivoli or Unicenter...that's when I think helpdesk/ticketing systems.

I don't know that it's a "normal" thing for companies to do either. Certainly they do it sometimes, but not always. When Ford bought Volvo, they didn't take all the Volvo labels off the cars and put Ford labels on them. Pepsi didn't rename Gatorade to Pepsiade. IBM still uses the Tivoli name...because they all have brand recognition and a following.

I think this is the same...Remedy has a brand recognition that I think is being wasted just for the sake of consolidating under the BMC name. BMC should realize that "Remedy" has that brand recognition and following and they might lose some of that by killing the name.

M2CW,
Tim Powell
Vice President
KPBS, Inc.
704-489-8599 (Office)
704-301-1047 (Cell)




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Wednesday, March 22, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
Kelly:

There are things that BMC is withholding from their customers and for good reasons. However, the 'death' of Remedy should not be looked upon as a bad thing. This will remove some of the ambiguity of who is doing what and is normal for a company that bought, lock, stock and barrel, the Remedy name and had a forshadowing in the removal of the Remedy logo starting with ARS 6.3/ITSM 6.0.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Kelly Deaver
Sent: Wednesday, March 22, 2006 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy.com Shutting Down March 31


**
I too saw it in the partner newsletter. It is real...unless BMC is doing the April fooling :)

I didn't say anything earlier. Silly me, I assumed a similar email went out to all customers, not just partners.

---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
kelly.deaver@xinify.com




-------- Original Message --------
Subject: Re: Remedy.com Shutting Down March 31
From: Pedro Cardoso
Date: Mon, March 20, 2006 2:10 pm
To: arslist@ARSLIST.ORG

**
Joe, We have 11 day to see what happen.! =o)
Just as a note, Spanish spoken countries, April Fool similar day is December 28th.

Pedro C'r


On 3/20/06, Joe DeSouza wrote:
**
Sounds more like a pre-planned April Fool prank to me considering the date March 31st :-) Right from the time I was a little kid I'm so wary about hearing dramatic stories and reacting to them around these days :-) Never been tricked by any of them till today!

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


"McKenzie, James J C-E LCMC HQISEC/L3" < james.mckenzie1@US.ARMY.MIL> wrote:
**
Pedro:

Such a significant change would be announced on the web site. However, there is no such announcement, yet.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of Pedro Cardoso
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy.com Shutting Down March 31


**
Hi, I don't see posted this announces before and I think is very important to know it.
It appear at March Partner Newsletter:

*********************************'**********************************************************************
Remedy.com Shutting Down March 31
As of March 31, the Remedy website will be shut down. There is no need for concern, all of your favorite and needed information will still be available. Partners can access Remedy product support, education and downloads through the bmc.com website.

*********************************'**********************************************************************
I hope they uses Remedy.com info to login to the BMC site., Anyway I have both sites login names.

Good Luck!

Pedro Cardoso R.
from Mexico City!
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