**

Good morning listers,



I'm having issues in creating a Web Service in Remedy that can be used to create a new request in Remedy. Basically, all I'm trying to do is create a web service on a custom form I've built, that asks the "consumer" to input one field. This "one field" creates a new request in Remedy and saves the value and returns a success or failure.



The issue I'm having, is that anytime I try to create a Web Service (Have tried with opCreate), it defaults to setting up mappings for every single field on the form, when all I want is 1 field. It also sets up some sort of authentication request? I don't really want any of this. The web service is supossed to be consumed by a custom java api that will collect identification numbers in Remedy. Remedy at that point checks to find additional information on the identification # that was sent to it (i.e. Person's Name, phone #, etc.) and stores it elsewhere in the form. If the identification # isn't in the system, it runs a filter to retrieve the information out of another database, and brings the information back into the SHR:People form as a new person, and then back to the custom form I've created.



So basically, I can't create a web service that will only allow me to map 1 input field, as it by default, keeps saving all the fields on the form + some authentication fields. Am I doing something wrong?



Any help would be appreciated. Thanks!



v/r





One step ahead of IT. In step with your business.



Christopher Gillman
Consultant

generationE Technologies
2607 W. 22nd Street
Suite 47
Oak Brook, IL 60523

christopher.gillman@generationetech.com
AIM: usafairmang1

tel:
fax:
mobile:

847-824-6712
847-824-6722
847-902-2972



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20060125This posting was submitted with HTML in it

**
Hi Christopher,

Which versions or ARServer and Mid-Tier are you using?

Eric Cleereman

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Christopher Gillman
Sent: Monday, March 20, 2006 11:42 AM
To: arslist@ARSLIST.ORG
Subject: Publishing a Web Service to create new request


**

Good morning listers,



I’m having issues in creating a Web Service in Remedy that can be used to create a new request in Remedy. Basically, all I’m trying to do is create a web service on a custom form I’ve built, that asks the “consumer” to input one field. This “one field” creates a new request in Remedy and saves the value and returns a success or failure.



The issue I’m having, is that anytime I try to create a Web Service (Have tried with opCreate), it defaults to setting up mappings for every single field on the form, when all I want is 1 field. It also sets up some sort of authentication request? I don’t really want any of this… The web service is supossed to be consumed by a custom java api that will collect identification numbers in Remedy. Remedy at that point checks to find additional information on the identification # that was sent to it (i.e. Person’s Name, phone #, etc.) and stores it elsewhere in the form. If the identification # isn’t in the system, it runs a filter to retrieve the information out of another database, and brings the information back into the SHR:People form as a new person, and then back to the custom form I’ve created.



So basically, I can’t create a web service that will only allow me to map 1 input field, as it by default, keeps saving all the fields on the form + some authentication fields. Am I doing something wrong?



Any help would be appreciated. Thanks!



v/r





One step ahead of IT. In step with your business.



Christopher Gillman
Consultant

generationE Technologies
2607 W. 22nd Street
Suite 47
Oak Brook, IL 60523

christopher.gillman@generationetech.com
AIM: usafairmang1

tel:
fax:
mobile:

847-824-6712
847-824-6722
847-902-2972



Add me to your address book...

Want a signature like this?



20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it

**
Hi Christoper
you can create a simple xml schema document (xsd) to map only 1 or more field.
when create the web service import the xsd file.
For the authentication you can set the anonimus user in the mid-tier config.
Bye
Mauro


2006/3/20, Christopher Gillman :

**

Good morning listers,



I'm having issues in creating a Web Service in Remedy that can be used to create a new request in Remedy. Basically, all I'm trying to do is create a web service on a custom form I've built, that asks the "consumer" to input one field. This "one field" creates a new request in Remedy and saves the value and returns a success or failure.



The issue I'm having, is that anytime I try to create a Web Service (Have tried with opCreate), it defaults to setting up mappings for every single field on the form, when all I want is 1 field. It also sets up some sort of authentication request? I don't really want any of this… The web service is supossed to be consumed by a custom java api that will collect identification numbers in Remedy. Remedy at that point checks to find additional information on the identification # that was sent to it ( i.e. Person's Name, phone #, etc.) and stores it elsewhere in the form. If the identification # isn't in the system, it runs a filter to retrieve the information out of another database, and brings the information back into the SHR:People form as a new person, and then back to the custom form I've created.



So basically, I can't create a web service that will only allow me to map 1 input field, as it by default, keeps saving all the fields on the form + some authentication fields. Am I doing something wrong?



Any help would be appreciated. Thanks!



v/r





One step ahead of IT. In step with your business.



Christopher Gillman
Consultant

generationE Technologies
2607 W. 22nd Street
Suite 47
Oak Brook, IL 60523

christopher.gillman@generationetech.com
AIM: usafairmang1

tel:
fax:
mobile:

847-824-6712
847-824-6722
847-902-2972



Add me to your address book...

Want a signature like this?



20060125This posting was submitted with HTML in it


20060125This posting was submitted with HTML in it

**



**

Eric,



Sorry about that ARServer 6.3 Patch 13, Mid-Tier Patch 15.



v/r



Chris

20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it

**

Mauro,



I'm not exactly sure how to create and xsd xml schema document, I thought Remedy was supossed to do this for you ?



v/r











From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauro Pedone
Sent: Monday, March 20, 2006 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Publishing a Web Service to create new request



**

Hi Christoper

you can create a simple xml schema document (xsd) to map only 1 or more field.

when create the web service import the xsd file.

For the authentication you can set the anonimus user in the mid-tier config.

Bye

Mauro



2006/3/20, Christopher Gillman :

**



20060125This posting was submitted with HTML in it

**
By default Remedy defines all fields in the XML. What you can do is unmap and delete the fields you do not want. To Delete the fields Right-Click on the field in the right hand window and select Cut.

As for the authentication you can do 1 of 2 things. Either define the anonymous login (in the MId-Tier configuration) or pass in a login in the AuthenticationInfo of the Header. The Remedy server always requires logging in in some form or fashon.

Fred



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Christopher Gillman
Sent: Monday, March 20, 2006 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Publishing a Web Service to create new request


**

Good morning listers,



I'm having issues in creating a Web Service in Remedy that can be used to create a new request in Remedy. Basically, all I'm trying to do is create a web service on a custom form I've built, that asks the "consumer" to input one field. This "one field" creates a new request in Remedy and saves the value and returns a success or failure.



The issue I'm having, is that anytime I try to create a Web Service (Have tried with opCreate), it defaults to setting up mappings for every single field on the form, when all I want is 1 field. It also sets up some sort of authentication request? I don't really want any of this. The web service is supossed to be consumed by a custom java api that will collect identification numbers in Remedy. Remedy at that point checks to find additional information on the identification # that was sent to it (i.e. Person's Name, phone #, etc.) and stores it elsewhere in the form. If the identification # isn't in the system, it runs a filter to retrieve the information out of another database, and brings the information back into the SHR:People form as a new person, and then back to the custom form I've created.



So basically, I can't create a web service that will only allow me to map 1 input field, as it by default, keeps saving all the fields on the form + some authentication fields. Am I doing something wrong?



Any help would be appreciated. Thanks!



v/r





20060125This posting was submitted with HTML in it

**
Another trick I use for this is:

* Click the Input Mapping button
* In the right pane, select any fields you don't want mapped. (you can select multiple fields using Shift or CTRL and the mouse)
* Right click, and choose cut. The fields are removed, and won't show up in the generated WSDL at all.

Eric Cleereman

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Mauro Pedone
Sent: Monday, March 20, 2006 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Publishing a Web Service to create new request


**
Hi Christoper
you can create a simple xml schema document (xsd) to map only 1 or more field.
when create the web service import the xsd file.
For the authentication you can set the anonimus user in the mid-tier config.
Bye
Mauro


2006/3/20, Christopher Gillman :

**

Good morning listers,



I'm having issues in creating a Web Service in Remedy that can be used to create a new request in Remedy. Basically, all I'm trying to do is create a web service on a custom form I've built, that asks the "consumer" to input one field. This "one field" creates a new request in Remedy and saves the value and returns a success or failure.



The issue I'm having, is that anytime I try to create a Web Service (Have tried with opCreate), it defaults to setting up mappings for every single field on the form, when all I want is 1 field. It also sets up some sort of authentication request? I don't really want any of this… The web service is supossed to be consumed by a custom java api that will collect identification numbers in Remedy. Remedy at that point checks to find additional information on the identification # that was sent to it ( i.e. Person's Name, phone #, etc.) and stores it elsewhere in the form. If the identification # isn't in the system, it runs a filter to retrieve the information out of another database, and brings the information back into the SHR:People form as a new person, and then back to the custom form I've created.



So basically, I can't create a web service that will only allow me to map 1 input field, as it by default, keeps saving all the fields on the form + some authentication fields. Am I doing something wrong?



Any help would be appreciated. Thanks!



v/r





One step ahead of IT. In step with your business.



Christopher Gillman
Consultant

generationE Technologies
2607 W. 22nd Street
Suite 47
Oak Brook, IL 60523

christopher.gillman@generationetech.com
AIM: usafairmang1

tel:
fax:
mobile:

847-824-6712
847-824-6722
847-902-2972



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Want a signature like this?



20060125This posting was submitted with HTML in it


20060125This posting was submitted with HTML in it

20060125This posting was submitted with HTML in it

**
Christopher

I don't know if there is a remedy tool to do this.
I write an xsd file by hand and it works well

example xsd:





targetNamespace="http://www.w3schools.com "

xmlns="http://www.w3schools.com "

elementFormDefault="qualified">






















2006/3/20, Christopher Gillman :

**

Mauro,



I'm not exactly sure how to create and xsd xml schema document, I thought Remedy was supossed to do this for you ?



v/r













From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Mauro Pedone
Sent: Monday, March 20, 2006 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Publishing a Web Service to create new request



**



Hi Christoper

you can create a simple xml schema document (xsd) to map only 1 or more field.

when create the web service import the xsd file.

For the authentication you can set the anonimus user in the mid-tier config.

Bye

Mauro



2006/3/20, Christopher Gillman < christopher.gillman@generationetech.com >:

**



20060125This posting was submitted with HTML in it


20060125This posting was submitted with HTML in it

I've been able to construct a WSDL that grabs just the one field, however,
the client is not able to consume it properly they responded with the
following, and the particular error isn't in the KB anywhere. Does anyone
have any suggestions?

Chris,

I am getting the following error message when invoking the web service.

calling
http://hlpweb2t.devry.edu/arsys/services/ARService?server=hlpapp1t&webSe
rvice=TestValidateSSO

javax.xml.rpc.soap.SOAPFaultException: ARERR [9329] The location does not
have the required parameter server or webService



One step ahead of IT. In step with your business.


Christopher Gillman
Consultant
generationE Technologies
2607 W. 22nd Street
Suite 47
Oak Brook, IL 60523
christopher.gillman@generationetech.com
AIM: usafairmang1
tel:
fax:
mobile:
847-824-6712
847-824-6722
847-902-2972





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UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

**

Christopher:

Are you running a Mid-Tier server against the Remedy server? You need this in order to consume a web service.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Christopher Gillman
Sent: Monday, March 20, 2006 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Publishing a Web Service to create new request


I've been able to construct a WSDL that grabs just the one field, however,
the client is not able to consume it properly they responded with the
following, and the particular error isn't in the KB anywhere. Does anyone
have any suggestions?

Chris,

I am getting the following error message when invoking the web service.

calling
http://hlpweb2t.devry.edu/arsys/services/ARService?server=hlpapp1t&webSe
rvice=TestValidateSSO

javax.xml.rpc.soap.SOAPFaultException: ARERR [9329] The location does not
have the required parameter server or webService



One step ahead of IT. In step with your business.


Christopher Gillman
Consultant
generationE Technologies
2607 W. 22nd Street
Suite 47
Oak Brook, IL 60523
christopher.gillman@generationetech.com
AIM: usafairmang1
tel:
fax:
mobile:
847-824-6712
847-824-6722
847-902-2972





Add me to your address book...
Want a signature like this?


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

20060125This posting was submitted with HTML in it