**

I've got a button displaying as a URL on a form that is supposed to be hidden. When a user clicks another button, this button should 'unhide'. I've written ALs to do this, but they're working strangely. When the button was hidden, it appeared the AL's weren't working, even though the AL log said they were firing and doing what they were supposed to do.

Here's where it get's weird: So that I could test the workflow that this 'hidden' button was supposed to trigger, I changed it to visible on the form. Then, when the AL's fired that were supposed to make it visible, they hid it, except for the underscore. I can click in the space above the underscore, and correct workflow fires, but the text for the button is not visible.

Any thoughts as to what's up?

Thanks,
Ron Legters
Tools Administrator
Production Systems Services
Univar USA
425.889.3952 Office
425.889.4111 Fax


20060125This posting was submitted with HTML in it

Versions?

On 3/17/06, Ron Legters wrote:
> **
>
> I've got a button displaying as a URL on a form that is supposed to be
> hidden. When a user clicks another button, this button should 'unhide'. I've
> written ALs to do this, but they're working strangely. When the button was
> hidden, it appeared the AL's weren't working, even though the AL log said
> they were firing and doing what they were supposed to do.
>
> Here's where it get's weird: So that I could test the workflow that this
> 'hidden' button was supposed to trigger, I changed it to visible on the
> form. Then, when the AL's fired that were supposed to make it visible, they
> hid it, except for the underscore. I can click in the space above the
> underscore, and correct workflow fires, but the text for the button is not
> visible.
>
> Any thoughts as to what's up?
>
> Thanks,
> Ron Legters
> Tools Administrator
> Production Systems Services
> Univar USA
> 425.889.3952 Office
> 425.889.4111 Fax
> 20060125This posting was submitted
> with HTML in it


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

Oops!

ARS 6.0.1, Windows Server 2003, MS SQL 2000

Thanks,
Ron
Tools Admin


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Friday, March 17, 2006 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Bizarre Button behavior - Hidden not working

Versions?

On 3/17/06, Ron Legters wrote:
> **
>
> I've got a button displaying as a URL on a form that is supposed to be

> hidden. When a user clicks another button, this button should
> 'unhide'. I've written ALs to do this, but they're working strangely.
> When the button was hidden, it appeared the AL's weren't working, even

> though the AL log said they were firing and doing what they were
supposed to do.
>
> Here's where it get's weird: So that I could test the workflow that
> this 'hidden' button was supposed to trigger, I changed it to visible
> on the form. Then, when the AL's fired that were supposed to make it
> visible, they hid it, except for the underscore. I can click in the
> space above the underscore, and correct workflow fires, but the text
> for the button is not visible.
>
> Any thoughts as to what's up?
>
> Thanks,
> Ron Legters
> Tools Administrator
> Production Systems Services
> Univar USA
> 425.889.3952 Office
> 425.889.4111 Fax
> 20060125This posting was submitted with HTML
> in it



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On 3/17/06, Ron Legters wrote:
> Oops!
>
> ARS 6.0.1, Windows Server 2003, MS SQL 2000
>
> Thanks,
> Ron
> Tools Admin
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
> Sent: Friday, March 17, 2006 11:32 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Bizarre Button behavior - Hidden not working
>
> Versions?
>
> On 3/17/06, Ron Legters wrote:
> > **
> >
> > I've got a button displaying as a URL on a form that is supposed to be
>
> > hidden. When a user clicks another button, this button should
> > 'unhide'. I've written ALs to do this, but they're working strangely.
> > When the button was hidden, it appeared the AL's weren't working, even
>
> > though the AL log said they were firing and doing what they were
> supposed to do.
> >
> > Here's where it get's weird: So that I could test the workflow that
> > this 'hidden' button was supposed to trigger, I changed it to visible
> > on the form. Then, when the AL's fired that were supposed to make it
> > visible, they hid it, except for the underscore. I can click in the
> > space above the underscore, and correct workflow fires, but the text
> > for the button is not visible.
> >
> > Any thoughts as to what's up?
> >
> > Thanks,
> > Ron Legters
> > Tools Administrator
> > Production Systems Services
> > Univar USA
> > 425.889.3952 Office
> > 425.889.4111 Fax

Ron:

When you do the change field action to make the field visible, make
sure you set the font type, etc. Specify something for every option
in the change field action. This is a quirky behavior of button/url
and text/trim fields when they are initially hidden and are later made
visible. x/y coords will be off, font will be off, etc.

Axton Grams


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

Axton -
In my "what happens if I..." mode, I did what you suggest, and that
fixed it. Good to know this is a known behavior.


Thanks for your help,
Ron
Tools Admin


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Friday, March 17, 2006 11:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Bizarre Button behavior - Hidden not working

On 3/17/06, Ron Legters wrote:
> Oops!
>
> ARS 6.0.1, Windows Server 2003, MS SQL 2000
>
> Thanks,
> Ron
> Tools Admin
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
> Sent: Friday, March 17, 2006 11:32 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Bizarre Button behavior - Hidden not working
>
> Versions?
>
> On 3/17/06, Ron Legters wrote:
> > **
> >
> > I've got a button displaying as a URL on a form that is supposed to
> > be
>
> > hidden. When a user clicks another button, this button should
> > 'unhide'. I've written ALs to do this, but they're working
strangely.
> > When the button was hidden, it appeared the AL's weren't working,
> > even
>
> > though the AL log said they were firing and doing what they were
> supposed to do.
> >
> > Here's where it get's weird: So that I could test the workflow that
> > this 'hidden' button was supposed to trigger, I changed it to
> > visible on the form. Then, when the AL's fired that were supposed to

> > make it visible, they hid it, except for the underscore. I can click

> > in the space above the underscore, and correct workflow fires, but
> > the text for the button is not visible.
> >
> > Any thoughts as to what's up?
> >
> > Thanks,
> > Ron Legters
> > Tools Administrator
> > Production Systems Services
> > Univar USA
> > 425.889.3952 Office
> > 425.889.4111 Fax

Ron:

When you do the change field action to make the field visible, make sure
you set the font type, etc. Specify something for every option in the
change field action. This is a quirky behavior of button/url and
text/trim fields when they are initially hidden and are later made
visible. x/y coords will be off, font will be off, etc.

Axton Grams



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org


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On 3/17/06, Ron Legters wrote:
> Axton -
> In my "what happens if I..." mode, I did what you suggest, and that
> fixed it. Good to know this is a known behavior.
>
>
> Thanks for your help,
> Ron
> Tools Admin
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
> Sent: Friday, March 17, 2006 11:46 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Bizarre Button behavior - Hidden not working
>
> On 3/17/06, Ron Legters wrote:
> > Oops!
> >
> > ARS 6.0.1, Windows Server 2003, MS SQL 2000
> >
> > Thanks,
> > Ron
> > Tools Admin
> >
> >
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
> > Sent: Friday, March 17, 2006 11:32 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Bizarre Button behavior - Hidden not working
> >
> > Versions?
> >
> > On 3/17/06, Ron Legters wrote:
> > > **
> > >
> > > I've got a button displaying as a URL on a form that is supposed to
> > > be
> >
> > > hidden. When a user clicks another button, this button should
> > > 'unhide'. I've written ALs to do this, but they're working
> strangely.
> > > When the button was hidden, it appeared the AL's weren't working,
> > > even
> >
> > > though the AL log said they were firing and doing what they were
> > supposed to do.
> > >
> > > Here's where it get's weird: So that I could test the workflow that
> > > this 'hidden' button was supposed to trigger, I changed it to
> > > visible on the form. Then, when the AL's fired that were supposed to
>
> > > make it visible, they hid it, except for the underscore. I can click
>
> > > in the space above the underscore, and correct workflow fires, but
> > > the text for the button is not visible.
> > >
> > > Any thoughts as to what's up?
> > >
> > > Thanks,
> > > Ron Legters
> > > Tools Administrator
> > > Production Systems Services
> > > Univar USA
> > > 425.889.3952 Office
> > > 425.889.4111 Fax
>
> Ron:
>
> When you do the change field action to make the field visible, make sure
> you set the font type, etc. Specify something for every option in the
> change field action. This is a quirky behavior of button/url and
> text/trim fields when they are initially hidden and are later made
> visible. x/y coords will be off, font will be off, etc.
>
> Axton Grams

Yea, you can contact Remedy support, and they will tell you 1 of 3 things:

(1) it is as designed
(2) it is fixed in the most recent version, please upgrade
(3) we have a bugid for this, and it will be fixed in the latest
version, please upgrade

Funny that supported versions don't get bug fixes addressed in their
code base. Thought that was the definition of supported.

One other thing to note. If the bounds of the button/text field is
too small to contain all the text, it will also appear barfed up when
made visible. Best thing you can do to address this is make the
heigth and width way beyond what you would expect is required to
contain the text.

Axton Grams


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