Well, I would have to say no, but I also have to say that their .0 releases have been improving with each release. There have only been 15 patches on v6.3, and I know that other versions have had far more than that.

Given the scope of the new architecture, I don't expect a flawless initial release. But I do expect that we'll see a pretty stable .1 by the end of July.


Rick



From: Action Request System discussion list(ARSList) on behalf of Michael Robinson
Sent: Mon 2/20/2006 6:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)




**
All this talk of improvements in 7.0 is intriguing, but I'm not sure I can afford to wait.

I don't have years and years of experience with AR System, like many of you do, but my experience with the stability and "production readiness" of dot-zero releases has always been less than positive. Usually, it takes 6-12 months before all of the bugs associated with a major software release have been worked out.

Does Remedy have a history of solid dot-zero releases that would indicate otherwise?



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, February 20, 2006 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
No, dear Claire. You will need to follow the upgrade procedures from your ARS v4.x (code name: Stone Age) all the way through v6, then to v7. :)

Or, you could wait until v7 comes out, install it afresh on the new server, migrate your data and code mods manually, and go on with things. In the meantime, I'd get your managers at least spooled up on ITIL - they'll have to have at least a basic understanding of the processes to follow where ITSM 7 is going. Training for you is a MUST - both from the ITIL and the ITSM side. ITSM 4, 5, and 6 had basically the same basis, meaning that if you knew one, you had a pretty good leg up on the other two. Not with 7. Completely different animal.

Rick



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, February 20, 2006 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
So.... the 465 Bazillion Dollar question is.... If I am about to do an upgrade from HD 4.04 and ARS 4.5.2 should I wait and move to 7? or go to 6.x as planned????

Claire "we ordered the new server last week" Sanford



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, February 20, 2006 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
I think you're right, Matt. From what I can see, the ITSM 7 platform is WAY different than ITSM 6. I don't know what specifics I can share, so don't ask for any, but this is a completely re-defined application built around ITIL and the CMDB. Much more distributed and flexible. I like it.

Rick



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Watson, Matthew (Melbourne)
Sent: Monday, February 20, 2006 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
Michael,

If BMC actually get the new Common Data Model right, then you would think that People will have to be included as Configuration Items in their own right which would mean re-architecting the whole SHR:People workflow that is integral to ITSM.

For that reason, I think CMDB 2 will require ITSM 7.

Cheers,
Matt




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Robinson
Sent: Tuesday, 21 February 2006 7:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


Thanks for the information...

Has anyone heard whether CMDB 2.0 will be compatible with ITSM 6.x applications or will it require use of ITSM v7.0?

-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of strauss
Sent: Mon 2/20/2006 2:13 PM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
I don't think any are being completely eliminated, but they will no longer all be installed by default. My understanding is that CMDB 2 will install with a basic set of common - REALLY common - classes, and have additional sets of classes available to import such as all of the SAP and Java/J2RE whatever, that is just wasted space and overhead on our system under CMDB 1.1. That allows BMC to expand the library of OTB-defined classes for compatibility with future upgrades, but lets us pick the ones we need a la carte for installation. At some point there is supposed to be a new white paper dealing with the class changes, probably at the point when 2.0 is released. Someone correct me if I have gotten this wrong.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Robinson
Sent: Monday, February 20, 2006 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


Thanks Rick.

Does anyone have a document containing a list of the specific classes that will be eliminated in 2.0?

We are currently architecting a CMDB and I'd rather not utilize classes that are targeted for removal.


Thanks,
Michael

-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of Rick Cook
Sent: Mon 2/20/2006 12:11 PM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
Confirm. Should be scaled back to about 60% of its present size. That will make extending the CDM easier with less risk of affecting performance, because of the smaller number of joins that will be in play. BMC will be providing a utility (probably not at release time, but soon after) to migrate from the present CMDB 1.x structure to the smaller 2.0 version.

Rick



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Robinson
Sent: Monday, February 20, 2006 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


Can anyone confirm/deny the rumors that the Common Data Model used in CMDB 1.x will be greatly modified or scaled back in CMDB 2.0?

Does anyone have information (Visio diagrams, documentation, etc) on the CDM that will be utilized in CMDB 2.0?

-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of Anthony K R
Sent: Mon 2/20/2006 5:33 AM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)



I also heard from bmc source as in April.

-Anthony

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Sunday, February 19, 2006 12:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)

Not July, Joe. April 30 is the date I heard last week, direct from BMC.
That's a target, so it's possible that it might still slip, but I got
the impression they felt pretty comfortable with it.


Rick


From: Action Request System discussion list(ARSList) on behalf of Joe
Caropepe
Sent: Fri 2/17/2006 4:13 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0 July Release? (NW RUG Meeting Notes)




** KIRKLAND, WA -- At the latest incarnation of the local Northwest
Remedy User's Group (RUG) held at the BMC Software offices today in
Kirkland, WA, BMC announced that it expects to release ITSM 7.0 in the
second quarter of this year. A number of ITSM 7.0 applications exhibit
features only available in AR System 7.0 (code named "thor").

The Change and Configuration Management application includes the new
data visualization fields I mentioned back in July 2005
-thor/#more-6> for an Outlook-style planning calendar, and the SLA
application used the new "tree" style table field for a Windows
Explorer-like method of navigation.

Continued at: http://www.caropepe.com/home/

Joe Caropepe
joe@caropepe.com 20060125This posting was
submitted with HTML in it



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20060125This posting was submitted with HTML in it



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UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

Thanks Rick.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, February 20, 2006 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)

Well, I would have to say no, but I also have to say that their .0
releases have been improving with each release. There have only been 15
patches on v6.3, and I know that other versions have had far more than
that.

Given the scope of the new architecture, I don't expect a flawless
initial release. But I do expect that we'll see a pretty stable .1 by
the end of July.


Rick



From: Action Request System discussion list(ARSList) on behalf of
Michael Robinson
Sent: Mon 2/20/2006 6:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)




**
All this talk of improvements in 7.0 is intriguing, but I'm not sure I
can afford to wait.

I don't have years and years of experience with AR System, like many of
you do, but my experience with the stability and "production readiness"
of dot-zero releases has always been less than positive. Usually, it
takes 6-12 months before all of the bugs associated with a major
software release have been worked out.

Does Remedy have a history of solid dot-zero releases that would
indicate otherwise?



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, February 20, 2006 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
No, dear Claire. You will need to follow the upgrade procedures from
your ARS v4.x (code name: Stone Age) all the way through v6, then to v7.
:)

Or, you could wait until v7 comes out, install it afresh on the new
server, migrate your data and code mods manually, and go on with things.
In the meantime, I'd get your managers at least spooled up on ITIL -
they'll have to have at least a basic understanding of the processes to
follow where ITSM 7 is going. Training for you is a MUST - both from
the ITIL and the ITSM side. ITSM 4, 5, and 6 had basically the same
basis, meaning that if you knew one, you had a pretty good leg up on the
other two. Not with 7. Completely different animal.

Rick



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, February 20, 2006 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
So.... the 465 Bazillion Dollar question is.... If I am about to do an
upgrade from HD 4.04 and ARS 4.5.2 should I wait and move to 7? or go to
6.x as planned????

Claire "we ordered the new server last week" Sanford



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, February 20, 2006 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
I think you're right, Matt. From what I can see, the ITSM 7 platform is
WAY different than ITSM 6. I don't know what specifics I can share, so
don't ask for any, but this is a completely re-defined application built
around ITIL and the CMDB. Much more distributed and flexible. I like
it.

Rick



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Watson, Matthew (Melbourne)
Sent: Monday, February 20, 2006 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
Michael,

If BMC actually get the new Common Data Model right, then you would
think that People will have to be included as Configuration Items in
their own right which would mean re-architecting the whole SHR:People
workflow that is integral to ITSM.

For that reason, I think CMDB 2 will require ITSM 7.

Cheers,
Matt




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Robinson
Sent: Tuesday, 21 February 2006 7:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


Thanks for the information...

Has anyone heard whether CMDB 2.0 will be compatible with ITSM
6.x applications or will it require use of ITSM v7.0?

-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf
of strauss
Sent: Mon 2/20/2006 2:13 PM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
I don't think any are being completely eliminated, but
they will no longer all be installed by default. My understanding is
that CMDB 2 will install with a basic set of common - REALLY common -
classes, and have additional sets of classes available to import such as
all of the SAP and Java/J2RE whatever, that is just wasted space and
overhead on our system under CMDB 1.1. That allows BMC to expand the
library of OTB-defined classes for compatibility with future upgrades,
but lets us pick the ones we need a la carte for installation. At some
point there is supposed to be a new white paper dealing with the class
changes, probably at the point when 2.0 is released. Someone correct me
if I have gotten this wrong.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Robinson
Sent: Monday, February 20, 2006 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting
Notes)


Thanks Rick.

Does anyone have a document containing a list of the
specific classes that will be eliminated in 2.0?

We are currently architecting a CMDB and I'd rather not
utilize classes that are targeted for removal.


Thanks,
Michael

-----Original Message-----
From: Action Request System discussion
list(ARSList) on behalf of Rick Cook
Sent: Mon 2/20/2006 12:11 PM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG
Meeting Notes)


**
Confirm. Should be scaled back to about 60% of
its present size. That will make extending the CDM easier with less
risk of affecting performance, because of the smaller number of joins
that will be in play. BMC will be providing a utility (probably not at
release time, but soon after) to migrate from the present CMDB 1.x
structure to the smaller 2.0 version.

Rick



From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Robinson
Sent: Monday, February 20, 2006 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG
Meeting Notes)


Can anyone confirm/deny the rumors that the
Common Data Model used in CMDB 1.x will be greatly modified or scaled
back in CMDB 2.0?

Does anyone have information (Visio diagrams,
documentation, etc) on the CDM that will be utilized in CMDB 2.0?

-----Original Message-----
From: Action Request System discussion
list(ARSList) on behalf of Anthony K R
Sent: Mon 2/20/2006 5:33 AM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW
RUG Meeting Notes)



I also heard from bmc source as in
April.

-Anthony

-----Original Message-----
From: Action Request System discussion
list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Of Rick Cook
Sent: Sunday, February 19, 2006 12:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW
RUG Meeting Notes)

Not July, Joe. April 30 is the date I
heard last week, direct from BMC.
That's a target, so it's possible that
it might still slip, but I got
the impression they felt pretty
comfortable with it.


Rick


From: Action Request System discussion
list(ARSList) on behalf of Joe
Caropepe
Sent: Fri 2/17/2006 4:13 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0 July Release? (NW RUG
Meeting Notes)




** KIRKLAND, WA -- At the latest
incarnation of the local Northwest
Remedy User's Group (RUG) held at the
BMC Software offices today in
Kirkland, WA, BMC announced that it
expects to release ITSM 7.0 in the
second quarter of this year. A number of
ITSM 7.0 applications exhibit
features only available in AR System 7.0
(code named "thor").

The Change and Configuration Management
application includes the new
data visualization fields I mentioned
back in July 2005

-thor/#more-6> for an Outlook-style
planning calendar, and the SLA
application used the new "tree" style
table field for a Windows
Explorer-like method of navigation.

Continued at:
http://www.caropepe.com/home/

Joe Caropepe
joe@caropepe.com
20060125This posting was
submitted with HTML in it




UNSUBSCRIBE or access ARSlist Archives
at http://www.ARSLIST.org




UNSUBSCRIBE or access ARSlist Archives
at http://www.ARSLIST.org



Privileged and Confidential. This e-mail, and any attachments there to,
is intended only for use by the addressee(s) named herein and may
contain privileged or confidential information. If you have received
this e-mail in error, please notify me immediately by a return e-mail
and delete this e-mail. You are hereby notified that any dissemination,
distribution or copying of this e-mail and/or any attachments thereto,
is strictly prohibited.


20060125This posting was
submitted with HTML in it



20060125This posting was submitted with
HTML in it






**********************************************************************
This email is intended only for the use of the individual or entity
named above and may contain information that is confidential and
privileged. If you are not the intended recipient, you are hereby
notified that any dissemination, distribution or copying of this Email
is strictly prohibited. When addressed to our clients, any opinions or
advice contained in this Email are subject to the terms and conditions
expressed in the governing KPMG client engagement letter. If you have
received this Email in error, please notify us immediately by return
email or telephone +61 2 93357000 and destroy the original message.
Thank You.
**********************************************************************
20060125This posting was submitted with HTML in
it 20060125This posting was submitted with
HTML in it 20060125This posting was
submitted with HTML in it 20060125This
posting was submitted with HTML in it
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it



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I agree with Rick with regards to the AR System releases, but I wouldn't
be so confident of the application release. The AR System is patched
fairly frequently and each patch generally includes quite a few fixes,
but the ITSM apps are very rarely patched.

ITSM 5 and ITSM 6 have many bugs in them, many of which that have
persisted from version to version. Given the complete overhaul of this
application suite, I think it would be fair to expect that the .0
release will have more than a few showstoppers.

Matt

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Robinson
Sent: Tuesday, 21 February 2006 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)

Thanks Rick.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, February 20, 2006 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)

Well, I would have to say no, but I also have to say that their .0
releases have been improving with each release. There have only been 15
patches on v6.3, and I know that other versions have had far more than
that.

Given the scope of the new architecture, I don't expect a flawless
initial release. But I do expect that we'll see a pretty stable .1 by
the end of July.


Rick



From: Action Request System discussion list(ARSList) on behalf of
Michael Robinson
Sent: Mon 2/20/2006 6:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)




**
All this talk of improvements in 7.0 is intriguing, but I'm not sure I
can afford to wait.

I don't have years and years of experience with AR System, like many of
you do, but my experience with the stability and "production readiness"
of dot-zero releases has always been less than positive. Usually, it
takes 6-12 months before all of the bugs associated with a major
software release have been worked out.

Does Remedy have a history of solid dot-zero releases that would
indicate otherwise?



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, February 20, 2006 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
No, dear Claire. You will need to follow the upgrade procedures from
your ARS v4.x (code name: Stone Age) all the way through v6, then to v7.
:)

Or, you could wait until v7 comes out, install it afresh on the new
server, migrate your data and code mods manually, and go on with things.
In the meantime, I'd get your managers at least spooled up on ITIL -
they'll have to have at least a basic understanding of the processes to
follow where ITSM 7 is going. Training for you is a MUST - both from
the ITIL and the ITSM side. ITSM 4, 5, and 6 had basically the same
basis, meaning that if you knew one, you had a pretty good leg up on the
other two. Not with 7. Completely different animal.

Rick



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, February 20, 2006 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
So.... the 465 Bazillion Dollar question is.... If I am about to do an
upgrade from HD 4.04 and ARS 4.5.2 should I wait and move to 7? or go to
6.x as planned????

Claire "we ordered the new server last week" Sanford



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, February 20, 2006 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
I think you're right, Matt. From what I can see, the ITSM 7 platform is
WAY different than ITSM 6. I don't know what specifics I can share, so
don't ask for any, but this is a completely re-defined application built
around ITIL and the CMDB. Much more distributed and flexible. I like
it.

Rick



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Watson, Matthew (Melbourne)
Sent: Monday, February 20, 2006 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
Michael,

If BMC actually get the new Common Data Model right, then you would
think that People will have to be included as Configuration Items in
their own right which would mean re-architecting the whole SHR:People
workflow that is integral to ITSM.

For that reason, I think CMDB 2 will require ITSM 7.

Cheers,
Matt




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Robinson
Sent: Tuesday, 21 February 2006 7:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


Thanks for the information...

Has anyone heard whether CMDB 2.0 will be compatible with ITSM
6.x applications or will it require use of ITSM v7.0?

-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf
of strauss
Sent: Mon 2/20/2006 2:13 PM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
I don't think any are being completely eliminated, but
they will no longer all be installed by default. My understanding is
that CMDB 2 will install with a basic set of common - REALLY common -
classes, and have additional sets of classes available to import such as
all of the SAP and Java/J2RE whatever, that is just wasted space and
overhead on our system under CMDB 1.1. That allows BMC to expand the
library of OTB-defined classes for compatibility with future upgrades,
but lets us pick the ones we need a la carte for installation. At some
point there is supposed to be a new white paper dealing with the class
changes, probably at the point when 2.0 is released. Someone correct me
if I have gotten this wrong.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Robinson
Sent: Monday, February 20, 2006 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting
Notes)


Thanks Rick.

Does anyone have a document containing a list of the
specific classes that will be eliminated in 2.0?

We are currently architecting a CMDB and I'd rather not
utilize classes that are targeted for removal.


Thanks,
Michael

-----Original Message-----
From: Action Request System discussion
list(ARSList) on behalf of Rick Cook
Sent: Mon 2/20/2006 12:11 PM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG
Meeting Notes)


**
Confirm. Should be scaled back to about 60% of
its present size. That will make extending the CDM easier with less
risk of affecting performance, because of the smaller number of joins
that will be in play. BMC will be providing a utility (probably not at
release time, but soon after) to migrate from the present CMDB 1.x
structure to the smaller 2.0 version.

Rick



From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Robinson
Sent: Monday, February 20, 2006 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG
Meeting Notes)


Can anyone confirm/deny the rumors that the
Common Data Model used in CMDB 1.x will be greatly modified or scaled
back in CMDB 2.0?

Does anyone have information (Visio diagrams,
documentation, etc) on the CDM that will be utilized in CMDB 2.0?

-----Original Message-----
From: Action Request System discussion
list(ARSList) on behalf of Anthony K R
Sent: Mon 2/20/2006 5:33 AM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW
RUG Meeting Notes)



I also heard from bmc source as in
April.

-Anthony

-----Original Message-----
From: Action Request System discussion
list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Of Rick Cook
Sent: Sunday, February 19, 2006 12:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW
RUG Meeting Notes)

Not July, Joe. April 30 is the date I
heard last week, direct from BMC.
That's a target, so it's possible that
it might still slip, but I got
the impression they felt pretty
comfortable with it.


Rick


From: Action Request System discussion
list(ARSList) on behalf of Joe
Caropepe
Sent: Fri 2/17/2006 4:13 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0 July Release? (NW RUG
Meeting Notes)




** KIRKLAND, WA -- At the latest
incarnation of the local Northwest
Remedy User's Group (RUG) held at the
BMC Software offices today in
Kirkland, WA, BMC announced that it
expects to release ITSM 7.0 in the
second quarter of this year. A number of
ITSM 7.0 applications exhibit
features only available in AR System 7.0
(code named "thor").

The Change and Configuration Management
application includes the new
data visualization fields I mentioned
back in July 2005

-thor/#more-6> for an Outlook-style
planning calendar, and the SLA
application used the new "tree" style
table field for a Windows
Explorer-like method of navigation.

Continued at:
http://www.caropepe.com/home/

Joe Caropepe
joe@caropepe.com
20060125This posting was
submitted with HTML in it




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at http://www.ARSLIST.org




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is strictly prohibited.


20060125This posting was
submitted with HTML in it



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HTML in it






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privileged. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this Email is strictly prohibited. When addressed to our clients, any opinions or advice contained in this Email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. If you have received this Email in error, please notify us immediately by return email or telephone +61 2 93357000 and destroy the original message. Thank You.
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**
If you don't have Asset information/records, then you can skip to whatever version you'd like. There were only upgrade utilities starting with ITSM 5.



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, February 20, 2006 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
So.... the 465 Bazillion Dollar question is.... If I am about to do an upgrade from HD 4.04 and ARS 4.5.2 should I wait and move to 7? or go to 6.x as planned????

Claire "we ordered the new server last week" Sanford



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, February 20, 2006 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
I think you're right, Matt. From what I can see, the ITSM 7 platform is WAY different than ITSM 6. I don't know what specifics I can share, so don't ask for any, but this is a completely re-defined application built around ITIL and the CMDB. Much more distributed and flexible. I like it.

Rick



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Watson, Matthew (Melbourne)
Sent: Monday, February 20, 2006 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
Michael,

If BMC actually get the new Common Data Model right, then you would think that People will have to be included as Configuration Items in their own right which would mean re-architecting the whole SHR:People workflow that is integral to ITSM.

For that reason, I think CMDB 2 will require ITSM 7.

Cheers,
Matt




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Robinson
Sent: Tuesday, 21 February 2006 7:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


Thanks for the information...

Has anyone heard whether CMDB 2.0 will be compatible with ITSM 6.x applications or will it require use of ITSM v7.0?

-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of strauss
Sent: Mon 2/20/2006 2:13 PM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
I don't think any are being completely eliminated, but they will no longer all be installed by default. My understanding is that CMDB 2 will install with a basic set of common - REALLY common - classes, and have additional sets of classes available to import such as all of the SAP and Java/J2RE whatever, that is just wasted space and overhead on our system under CMDB 1.1. That allows BMC to expand the library of OTB-defined classes for compatibility with future upgrades, but lets us pick the ones we need a la carte for installation. At some point there is supposed to be a new white paper dealing with the class changes, probably at the point when 2.0 is released. Someone correct me if I have gotten this wrong.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Robinson
Sent: Monday, February 20, 2006 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


Thanks Rick.

Does anyone have a document containing a list of the specific classes that will be eliminated in 2.0?

We are currently architecting a CMDB and I'd rather not utilize classes that are targeted for removal.


Thanks,
Michael

-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of Rick Cook
Sent: Mon 2/20/2006 12:11 PM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
Confirm. Should be scaled back to about 60% of its present size. That will make extending the CDM easier with less risk of affecting performance, because of the smaller number of joins that will be in play. BMC will be providing a utility (probably not at release time, but soon after) to migrate from the present CMDB 1.x structure to the smaller 2.0 version.

Rick



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Robinson
Sent: Monday, February 20, 2006 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


Can anyone confirm/deny the rumors that the Common Data Model used in CMDB 1.x will be greatly modified or scaled back in CMDB 2.0?

Does anyone have information (Visio diagrams, documentation, etc) on the CDM that will be utilized in CMDB 2.0?

-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of Anthony K R
Sent: Mon 2/20/2006 5:33 AM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)



I also heard from bmc source as in April.

-Anthony

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Sunday, February 19, 2006 12:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)

Not July, Joe. April 30 is the date I heard last week, direct from BMC.
That's a target, so it's possible that it might still slip, but I got
the impression they felt pretty comfortable with it.


Rick


From: Action Request System discussion list(ARSList) on behalf of Joe
Caropepe
Sent: Fri 2/17/2006 4:13 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0 July Release? (NW RUG Meeting Notes)




** KIRKLAND, WA -- At the latest incarnation of the local Northwest
Remedy User's Group (RUG) held at the BMC Software offices today in
Kirkland, WA, BMC announced that it expects to release ITSM 7.0 in the
second quarter of this year. A number of ITSM 7.0 applications exhibit
features only available in AR System 7.0 (code named "thor").

The Change and Configuration Management application includes the new
data visualization fields I mentioned back in July 2005
-thor/#more-6> for an Outlook-style planning calendar, and the SLA
application used the new "tree" style table field for a Windows
Explorer-like method of navigation.

Continued at: http://www.caropepe.com/home/

Joe Caropepe
joe@caropepe.com 20060125This posting was
submitted with HTML in it



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org


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Privileged and Confidential. This e-mail, and any attachments there to, is intended only for use by the addressee(s) named herein and may contain privileged or confidential information. If you have received this e-mail in error, please notify me immediately by a return e-mail and delete this e-mail. You are hereby notified that any dissemination, distribution or copying of this e-mail and/or any attachments thereto, is strictly prohibited.


20060125This posting was submitted with HTML in it



20060125This posting was submitted with HTML in it






**********************************************************************
This email is intended only for the use of the individual or entity
named above and may contain information that is confidential and
privileged. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this Email is strictly prohibited. When addressed to our clients, any opinions or advice contained in this Email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. If you have received this Email in error, please notify us immediately by return email or telephone +61 2 93357000 and destroy the original message. Thank You.
**********************************************************************
20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it
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**
The 7.0 release is supposed to entail a host of changes beyond what we've seen in past releases in that the core of the product is being rewritten/re-engineered. This includes the internationalization support, logging subsystem rewrite, and a host of other changes. For thse reasons, I have a feeling that there will be some major kinks that will have to be worked out with the initial 7.0 release, moreso than we've experienced with past dot zero releases.

Axton Grams


On 2/22/06, Luke, Brian wrote:

**
If you don't have Asset information/records, then you can skip to whatever version you'd like. There were only upgrade utilities starting with ITSM 5.




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Sanford, Claire
Sent: Monday, February 20, 2006 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
So.... the 465 Bazillion Dollar question is.... If I am about to do an upgrade from HD 4.04 and ARS 4.5.2 should I wait and move to 7? or go to 6.x as planned????

Claire "we ordered the new server last week" Sanford



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook
Sent: Monday, February 20, 2006 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
I think you're right, Matt. From what I can see, the ITSM 7 platform is WAY different than ITSM 6. I don't know what specifics I can share, so don't ask for any, but this is a completely re-defined application built around ITIL and the CMDB. Much more distributed and flexible. I like it.

Rick



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Watson, Matthew (Melbourne)
Sent: Monday, February 20, 2006 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
Michael,

If BMC actually get the new Common Data Model right, then you would think that People will have to be included as Configuration Items in their own right which would mean re-architecting the whole SHR:People workflow that is integral to ITSM.

For that reason, I think CMDB 2 will require ITSM 7.

Cheers,
Matt




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Michael Robinson
Sent: Tuesday, 21 February 2006 7:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


Thanks for the information...

Has anyone heard whether CMDB 2.0 will be compatible with ITSM 6.x applications or will it require use of ITSM v7.0?

-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of strauss
Sent: Mon 2/20/2006 2:13 PM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
I don't think any are being completely eliminated, but they will no longer all be installed by default. My understanding is that CMDB 2 will install with a basic set of common - REALLY common - classes, and have additional sets of classes available to import such as all of the SAP and Java/J2RE whatever, that is just wasted space and overhead on our system under CMDB 1.1. That allows BMC to expand the library of OTB-defined classes for compatibility with future upgrades, but lets us pick the ones we need a la carte for installation. At some point there is supposed to be a new white paper dealing with the class changes, probably at the point when 2.0 is released. Someone correct me if I have gotten this wrong.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Michael Robinson
Sent: Monday, February 20, 2006 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


Thanks Rick.

Does anyone have a document containing a list of the specific classes that will be eliminated in 2.0?

We are currently architecting a CMDB and I'd rather not utilize classes that are targeted for removal.


Thanks,
Michael

-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of Rick Cook
Sent: Mon 2/20/2006 12:11 PM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
Confirm. Should be scaled back to about 60% of its present size. That will make extending the CDM easier with less risk of affecting performance, because of the smaller number of joins that will be in play. BMC will be providing a utility (probably not at release time, but soon after) to migrate from the present CMDB 1.x structure to the smaller 2.0 version.

Rick



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Michael Robinson
Sent: Monday, February 20, 2006 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


Can anyone confirm/deny the rumors that the Common Data Model used in CMDB 1.x will be greatly modified or scaled back in CMDB 2.0?

Does anyone have information (Visio diagrams, documentation, etc) on the CDM that will be utilized in CMDB 2.0?

-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of Anthony K R
Sent: Mon 2/20/2006 5:33 AM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)



I also heard from bmc source as in April.

-Anthony

-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook
Sent: Sunday, February 19, 2006 12:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)

Not July, Joe. April 30 is the date I heard last week, direct from BMC.
That's a target, so it's possible that it might still slip, but I got
the impression they felt pretty comfortable with it.


Rick


From: Action Request System discussion list(ARSList) on behalf of Joe
Caropepe
Sent: Fri 2/17/2006 4:13 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0 July Release? (NW RUG Meeting Notes)




** KIRKLAND, WA -- At the latest incarnation of the local Northwest
Remedy User's Group (RUG) held at the BMC Software offices today in
Kirkland, WA, BMC announced that it expects to release ITSM 7.0 in the
second quarter of this year. A number of ITSM 7.0 applications exhibit
features only available in AR System 7.0 (code named "thor").

The Change and Configuration Management application includes the new
data visualization fields I mentioned back in July 2005
< http://staff.washington.edu/caropepe/wordpress/2005/07/17/rug-2005-meet
-thor/#more-6> for an Outlook-style planning calendar, and the SLA
application used the new "tree" style table field for a Windows
Explorer-like method of navigation.

Continued at: http://www.caropepe.com/home/

Joe Caropepe
joe@caropepe.com 20060125This posting was
submitted with HTML in it



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org



Privileged and Confidential. This e-mail, and any attachments there to, is intended only for use by the addressee(s) named herein and may contain privileged or confidential information. If you have received this e-mail in error, please notify me immediately by a return e-mail and delete this e-mail. You are hereby notified that any dissemination, distribution or copying of this e-mail and/or any attachments thereto, is strictly prohibited.


20060125This posting was submitted with HTML in it



20060125This posting was submitted with HTML in it






**********************************************************************
This email is intended only for the use of the individual or entity
named above and may contain information that is confidential and
privileged. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this Email is strictly prohibited. When addressed to our clients, any opinions or advice contained in this Email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. If you have received this Email in error, please notify us immediately by return email or telephone +61 2 93357000 and destroy the original message. Thank You.
**********************************************************************
20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it


20060125This posting was submitted with HTML in it

Rick, Axton, Matt, Christopher - Thanks for all of the great
information.

It's awesome to have a resource like ARSList. I hope to someday be an
active contributor to the list once I know what I'm doing. ; )


- Michael



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday, February 22, 2006 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
The 7.0 release is supposed to entail a host of changes beyond what
we've seen in past releases in that the core of the product is being
rewritten/re-engineered. This includes the internationalization
support, logging subsystem rewrite, and a host of other changes. For
thse reasons, I have a feeling that there will be some major kinks that
will have to be worked out with the initial 7.0 release, moreso than
we've experienced with past dot zero releases.

Axton Grams


On 2/22/06, Luke, Brian wrote:

**
If you don't have Asset information/records, then you can skip
to whatever version you'd like. There were only upgrade utilities
starting with ITSM 5.




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Sanford, Claire
Sent: Monday, February 20, 2006 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
So.... the 465 Bazillion Dollar question is.... If I am about to
do an upgrade from HD 4.04 and ARS 4.5.2 should I wait and move to 7? or
go to 6.x as planned????

Claire "we ordered the new server last week" Sanford



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook
Sent: Monday, February 20, 2006 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
I think you're right, Matt. From what I can see, the ITSM 7
platform is WAY different than ITSM 6. I don't know what specifics I
can share, so don't ask for any, but this is a completely re-defined
application built around ITIL and the CMDB. Much more distributed and
flexible. I like it.

Rick



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Watson, Matthew (Melbourne)
Sent: Monday, February 20, 2006 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
Michael,

If BMC actually get the new Common Data Model right, then you
would think that People will have to be included as Configuration Items
in their own right which would mean re-architecting the whole SHR:People
workflow that is integral to ITSM.

For that reason, I think CMDB 2 will require ITSM 7.

Cheers,
Matt




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Michael Robinson
Sent: Tuesday, 21 February 2006 7:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting
Notes)


Thanks for the information...

Has anyone heard whether CMDB 2.0 will be compatible
with ITSM 6.x applications or will it require use of ITSM v7.0?

-----Original Message-----
From: Action Request System discussion list(ARSList) on
behalf of strauss
Sent: Mon 2/20/2006 2:13 PM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting
Notes)


**
I don't think any are being completely
eliminated, but they will no longer all be installed by default. My
understanding is that CMDB 2 will install with a basic set of common -
REALLY common - classes, and have additional sets of classes available
to import such as all of the SAP and Java/J2RE whatever, that is just
wasted space and overhead on our system under CMDB 1.1. That allows BMC
to expand the library of OTB-defined classes for compatibility with
future upgrades, but lets us pick the ones we need a la carte for
installation. At some point there is supposed to be a new white paper
dealing with the class changes, probably at the point when 2.0 is
released. Someone correct me if I have gotten this wrong.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/



From: Action Request System discussion


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.o

Thanks Rick!

I'd like to make it out to T.C.P.K.A.R.U.G. but it would be easier to
justify the expense if the name wasn't so confusing. :)

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, February 22, 2006 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)

Glad to have you aboard, Michael! You should make plans to come to
T.C.P.K.A.R.U.G. (The Conference Previously Known As Remedy User Group)
this summer. You'll get to meet lots of us face-to-face, spend time
talking to the actual Remedy engineers and Support techs who can
(usually) answer your deepest, darkest, ARS questions. And if they
can't, the tireless and gracious Doug Mueller is always there, willing
to listen, and seems always able to answer any question about ARS.

If you have to choose between a training class and T.C.P.K.A.R.U.G., I'd
take the conference. http://www.bmc.com/userworld2006/

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Robinson
Sent: Wednesday, February 22, 2006 6:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)

Rick, Axton, Matt, Christopher - Thanks for all of the great
information.


It's awesome to have a resource like ARSList. I hope to someday be an
active contributor to the list once I know what I'm doing. ; )




- Michael




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday, February 22, 2006 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
The 7.0 release is supposed to entail a host of changes beyond what
we've seen in past releases in that the core of the product is being
rewritten/re-engineered. This includes the internationalization
support, logging subsystem rewrite, and a host of other changes. For
thse reasons, I have a feeling that there will be some major kinks that
will have to be worked out with the initial 7.0 release, moreso than
we've experienced with past dot zero releases.


Axton Grams



On 2/22/06, Luke, Brian wrote:


**

If you don't have Asset information/records, then you can skip
to whatever version you'd like. There were only upgrade utilities
starting with ITSM 5.








From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Sanford, Claire
Sent: Monday, February 20, 2006 2:42 PM
To: arslist@ARSLIST.ORG

Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)




**

So.... the 465 Bazillion Dollar question is.... If I am about to
do an upgrade from HD 4.04 and ARS 4.5.2 should I wait and move to 7? or
go to 6.x as planned????



Claire "we ordered the new server last week" Sanford




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook
Sent: Monday, February 20, 2006 4:03 PM
To: arslist@ARSLIST.ORG

Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)




**

I think you're right, Matt. From what I can see, the ITSM 7
platform is WAY different than ITSM 6. I don't know what specifics I
can share, so don't ask for any, but this is a completely re-defined
application built around ITIL and the CMDB. Much more distributed and
flexible. I like it.



Rick




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Watson, Matthew (Melbourne)
Sent: Monday, February 20, 2006 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)




**

Michael,


If BMC actually get the new Common Data Model right, then you
would think that People will have to be included as Configuration Items
in their own right which would mean re-architecting the whole SHR:People
workflow that is integral to ITSM.



For that reason, I think CMDB 2 will require ITSM 7.


Cheers,
Matt





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Michael Robinson
Sent: Tuesday, 21 February 2006 7:52 AM
To: arslist@ARSLIST.ORG

Subject: Re: ARS 7.0 July Release? (NW RUG Meeting
Notes)




Thanks for the information...


Has anyone heard whether CMDB 2.0 will be compatible
with ITSM 6.x applications or will it require use of ITSM v7.0?


-----Original Message-----

From: Action Request System discussion list(ARSList) on
behalf of strauss

Sent: Mon 2/20/2006 2:13 PM

To: arslist@ARSLIST.ORG

Cc:

Subject: Re: ARS 7.0 July Release? (NW RUG Meeting
Notes)



**

I don't think any are being completely
eliminated, but they will no longer all be installed by default. My
understanding is that CMDB 2 will install with a basic set of common -
REALLY common - classes, and have additional sets of classes available
to import such as all of the SAP and Java/J2RE whatever, that is just
wasted space and overhead on our system under CMDB 1.1. That allows BMC
to expand the library of OTB-defined classes for compatibility with
future upgrades, but lets us pick the ones we need a la carte for
installation. At some point there is supposed to be a new white paper
dealing with the class changes, probably at the point when 2.0 is
released. Someone correct me if I have gotten this wrong.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/





From: Action Request System discussion



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Totally agree. My impression so far is that what they did to Asset in
v6 - they're doing that to the whole suite in v7. Much more of an
object-oriented data model, which allows for easier integration of not
only the ITSM apps to one another, but to federated data sources outside
the CMDB as well.

The (major) changes start in the configuration module, and flow down
from there. I don't think there will have to be massive retraining of
the users to show them how to use HD and CM, though an understanding of
ITIL would help. The data administrators, however, should count on
spending some time and/or money to learn how to configure ITSM 7 - it's
a completely different setup animal than any before it.

Rick



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday, February 22, 2006 5:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
The 7.0 release is supposed to entail a host of changes beyond what
we've seen in past releases in that the core of the product is being
rewritten/re-engineered. This includes the internationalization
support, logging subsystem rewrite, and a host of other changes. For
thse reasons, I have a feeling that there will be some major kinks that
will have to be worked out with the initial 7.0 release, moreso than
we've experienced with past dot zero releases.

Axton Grams


On 2/22/06, Luke, Brian wrote:

**
If you don't have Asset information/records, then you can skip
to whatever version you'd like. There were only upgrade utilities
starting with ITSM 5.




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Sanford, Claire
Sent: Monday, February 20, 2006 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
So.... the 465 Bazillion Dollar question is.... If I am about to
do an upgrade from HD 4.04 and ARS 4.5.2 should I wait and move to 7? or
go to 6.x as planned????

Claire "we ordered the new server last week" Sanford



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook
Sent: Monday, February 20, 2006 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
I think you're right, Matt. From what I can see, the ITSM 7
platform is WAY different than ITSM 6. I don't know what specifics I
can share, so don't ask for any, but this is a completely re-defined
application built around ITIL and the CMDB. Much more distributed and
flexible. I like it.

Rick



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Watson, Matthew (Melbourne)
Sent: Monday, February 20, 2006 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
Michael,

If BMC actually get the new Common Data Model right, then you
would think that People will have to be included as Configuration Items
in their own right which would mean re-architecting the whole SHR:People
workflow that is integral to ITSM.

For that reason, I think CMDB 2 will require ITSM 7.

Cheers,
Matt




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Michael Robinson
Sent: Tuesday, 21 February 2006 7:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting
Notes)


Thanks for the information...

Has anyone heard whether CMDB 2.0 will be compatible
with ITSM 6.x applications or will it require use of ITSM v7.0?

-----Original Message-----
From: Action Request System discussion list(ARSList) on
behalf of strauss
Sent: Mon 2/20/2006 2:13 PM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting
Notes)


**
I don't think any are being completely
eliminated, but they will no longer all be installed by default. My
understanding is that CMDB 2 will install with a basic set of common -
REALLY common - classes, and have additional sets of classes available
to import such as all of the SAP and Java/J2RE whatever, that is just
wasted space and overhead on our system under CMDB 1.1. That allows BMC
to expand the library of OTB-defined classes for compatibility with
future upgrades, but lets us pick the ones we need a la carte for
installation. At some point there is supposed to be a new white paper
dealing with the class changes, probably at the point when 2.0 is
released. Someone correct me if I have gotten this wrong.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/



From: Action Request System discussion


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Axton:

Thank you for this information. Is it ok to pass to my boss so he knows
what is coming.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Axton
Sent: Wednesday, February 22, 2006 6:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
The 7.0 release is supposed to entail a host of changes beyond what we've
seen in past releases in that the core of the product is being
rewritten/re-engineered. This includes the internationalization support,
logging subsystem rewrite, and a host of other changes. For thse reasons, I
have a feeling that there will be some major kinks that will have to be
worked out with the initial 7.0 release, moreso than we've experienced with
past dot zero releases.

Axton Grams


On 2/22/06, Luke, Brian < Brian.Luke@schwab.com
> wrote:

**
If you don't have Asset information/records, then you can skip to whatever
version you'd like. There were only upgrade utilities starting with ITSM 5.





From: Action Request System discussion list(ARSList) [mailto:


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Glad to have you aboard, Michael! You should make plans to come to
T.C.P.K.A.R.U.G. (The Conference Previously Known As Remedy User Group)
this summer. You'll get to meet lots of us face-to-face, spend time
talking to the actual Remedy engineers and Support techs who can
(usually) answer your deepest, darkest, ARS questions. And if they
can't, the tireless and gracious Doug Mueller is always there, willing
to listen, and seems always able to answer any question about ARS.

If you have to choose between a training class and T.C.P.K.A.R.U.G., I'd
take the conference. http://www.bmc.com/userworld2006/

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Robinson
Sent: Wednesday, February 22, 2006 6:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)

Rick, Axton, Matt, Christopher - Thanks for all of the great
information.

It's awesome to have a resource like ARSList. I hope to someday be an
active contributor to the list once I know what I'm doing. ; )


- Michael



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday, February 22, 2006 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
The 7.0 release is supposed to entail a host of changes beyond what
we've seen in past releases in that the core of the product is being
rewritten/re-engineered. This includes the internationalization
support, logging subsystem rewrite, and a host of other changes. For
thse reasons, I have a feeling that there will be some major kinks that
will have to be worked out with the initial 7.0 release, moreso than
we've experienced with past dot zero releases.

Axton Grams


On 2/22/06, Luke, Brian wrote:

**
If you don't have Asset information/records, then you can skip
to whatever version you'd like. There were only upgrade utilities
starting with ITSM 5.




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Sanford, Claire
Sent: Monday, February 20, 2006 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
So.... the 465 Bazillion Dollar question is.... If I am about to
do an upgrade from HD 4.04 and ARS 4.5.2 should I wait and move to 7? or
go to 6.x as planned????

Claire "we ordered the new server last week" Sanford



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook
Sent: Monday, February 20, 2006 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
I think you're right, Matt. From what I can see, the ITSM 7
platform is WAY different than ITSM 6. I don't know what specifics I
can share, so don't ask for any, but this is a completely re-defined
application built around ITIL and the CMDB. Much more distributed and
flexible. I like it.

Rick



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Watson, Matthew (Melbourne)
Sent: Monday, February 20, 2006 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting Notes)


**
Michael,

If BMC actually get the new Common Data Model right, then you
would think that People will have to be included as Configuration Items
in their own right which would mean re-architecting the whole SHR:People
workflow that is integral to ITSM.

For that reason, I think CMDB 2 will require ITSM 7.

Cheers,
Matt




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Michael Robinson
Sent: Tuesday, 21 February 2006 7:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting
Notes)


Thanks for the information...

Has anyone heard whether CMDB 2.0 will be compatible
with ITSM 6.x applications or will it require use of ITSM v7.0?

-----Original Message-----
From: Action Request System discussion list(ARSList) on
behalf of strauss
Sent: Mon 2/20/2006 2:13 PM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: ARS 7.0 July Release? (NW RUG Meeting
Notes)


**
I don't think any are being completely
eliminated, but they will no longer all be installed by default. My
understanding is that CMDB 2 will install with a basic set of common -
REALLY common - classes, and have additional sets of classes available
to import such as all of the SAP and Java/J2RE whatever, that is just
wasted space and overhead on our system under CMDB 1.1. That allows BMC
to expand the library of OTB-defined classes for compatibility with
future upgrades, but lets us pick the ones we need a la carte for
installation. At some point there is supposed to be a new white paper
dealing with the class changes, probably at the point when 2.0 is
released. Someone correct me if I have gotten this wrong.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/



From: Action Request System discussion



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org


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