Did you ever find what the cause was? We have something similar.
The problem is that when I’m in the home page on the web, I’ll click on Remedy Management or Remedy Support and will receive the following error.
“Caught Exception: Expected identifier, string, or number”
The DBA wrote back to me that he was looking over the ARADMIN schema and discovered you had 19 invalid objects (or object which did not compile correctly). He recompiled all where they now come up clean with a VALID status. I'm not sure if this is related but now I have a problem with the Requestor console.
ARS 6.3 P15, Mid-Tier 6.3, Solaris 9, Oracle 10g ver 2 and 9iR2 client, Java 1.4.2_08, Apache 1.3.34, Tomcat 4.1.31
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ARS6.3p21 ITSM 6.0 Solaris 9, Oracle 10.2.0.2, Apache/Tomcat