"I'll third that suggestion on the brackets. I also quite often remove
all the brackets when editing and I've also found the automatic
addition of brackets is sometimes done incorrectly and changes the
meaning of the condition."

If you are able to reproduce this consistently, I would be interested
in how. I have yet to see this.

Axton Grams


On 2/16/06, Rodney Harris wrote:
> **
>
>
> I'll third that suggestion on the brackets. I also quite often remove all
> the brackets when editing and I've also found the automatic addition of
> brackets is sometimes done incorrectly and changes the meaning of the
> condition.
>
> Another enhancement I would like to see is some way of copying workflow
> between active links and filters particularly long set fields/push fields
> lists.
>
> Server side table walking is a great new feature and it is saving me heaps
> of development time but is still a little rough around the edges. Issues
> like needing to set the value of a column into a temporary field before
> being able to use it in a function is annoying. Server crashes when the
> table field uses an invalid query and needing to reference column fields
> before they can be used at certain times are likewise annoying. Hopefully
> since this is a new feature the rough edges will be gone in V7.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Ames
> Sent: Friday, 17 February 2006 1:51 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: What Bugs you about Remedy?
>
>
>
> Stop automatically adding parenthesis to the Run If qualifications and Set
> Fields Values. It provides absolutely no benefit to the developer. It only
> makes modifying a complex qualification or value more time consuming... many
> times I have to copy/paste the value to Notepad.exe and manually remove all
> parenthesis before making a change or to debug.
>
>
>
> I totally agree. I've fought with the parenthesis a lot usually screaming
> "ok if you are so smart and know what I want, then just write
> yourself"20060125This posting was
> submitted with HTML in it
> 20060125This posting was submitted
> with HTML in it


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

Have you not ever been at least surprised at where Remedy automatically
places the brackets? I'll make a note of the next time it happens to me
and post it to the list.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Friday, 17 February 2006 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: What Bugs you about Remedy?

"I'll third that suggestion on the brackets. I also quite often remove
all the brackets when editing and I've also found the automatic
addition of brackets is sometimes done incorrectly and changes the
meaning of the condition."

If you are able to reproduce this consistently, I would be interested
in how. I have yet to see this.

Axton Grams


On 2/16/06, Rodney Harris wrote:
> **
>
>
> I'll third that suggestion on the brackets. I also quite often remove
all
> the brackets when editing and I've also found the automatic addition
of
> brackets is sometimes done incorrectly and changes the meaning of the
> condition.
>
> Another enhancement I would like to see is some way of copying
workflow
> between active links and filters particularly long set fields/push
fields
> lists.
>
> Server side table walking is a great new feature and it is saving me
heaps
> of development time but is still a little rough around the edges.
Issues
> like needing to set the value of a column into a temporary field
before
> being able to use it in a function is annoying. Server crashes when
the
> table field uses an invalid query and needing to reference column
fields
> before they can be used at certain times are likewise annoying.
Hopefully
> since this is a new feature the rough edges will be gone in V7.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Ames
> Sent: Friday, 17 February 2006 1:51 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: What Bugs you about Remedy?
>
>
>
> Stop automatically adding parenthesis to the Run If qualifications and
Set
> Fields Values. It provides absolutely no benefit to the developer.
It only
> makes modifying a complex qualification or value more time
consuming... many
> times I have to copy/paste the value to Notepad.exe and manually
remove all
> parenthesis before making a change or to debug.
>
>
>
> I totally agree. I've fought with the parenthesis a lot usually
screaming
> "ok if you are so smart and know what I want, then just write
> yourself"20060125This posting was
> submitted with HTML in it
> 20060125This posting was submitted
> with HTML in it



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org


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To add further to one of the longest threads in arslist history. How
about date/time to date conversion and vice versa? Is there a better way
than the three step process I seem to have to use? I'm not sure if it's
because I use the Australian date format but to do the conversion I am
creating a date string in a display only char field using the
DAY,MONTH,YEAR functions. There should be an easy region independent way
of moving dates between the two formats.

Rod Harris


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

Thomas' first item is similar to my wish, but I would phrase it this
way: I'd like to see a mechanism for an Active Link SELECT...CASE
statement similar to SQL.

(I haven't read every posting on this thread, so sorry if that
duplicated someone else's idea.)

Mike Luttmann
Senior Database Engineer
Michael.Luttmann.Ctr@peterson.af.mil


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Miskiewicz
Sent: Friday, February 17, 2006 4:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: What Bugs you about Remedy?

Hi folks,

OK, here are my ARS dreams.

You want less but more flexible workflow? Me too. Here's my bit how
Remedy
can make it:

1. Add "If Action"-Action.

Lets say we've got an Active Link. You write the RunIf Action and then
on
the "If Action" tab you add your Set Fields, Push Fields actions.

I'd suggest Remedy should add a new Action Type here called "If Action",

which would make it possible to add condtion level within the Active
Link.
This would result in less workflow to build and migrate.


2. Make the Advanced feature work for buttons and fields.

In release 6.x Remedy added more of the Advanced feature allowing us to
make workflow dynamic. Now we're able to say which field we want to
change
dynamically, dynamically specify the table we want to query or write to,

etc.

However I'm still missing some more of the Advanced feature. I'd like to
be
able dynamically specify the Return/Table Dbl-Clk, Menu/Row Choice and
Button/Menu Item things, an active link is triggered by.


Thomas



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> 1. Add "If Action"-Action.
>
> Lets say we've got an Active Link. You write the RunIf Action and then on
> the "If Action" tab you add your Set Fields, Push Fields actions.
>
> I'd suggest Remedy should add a new Action Type here called "If Action",
> which would make it possible to add condtion level within the Active Link.
> This would result in less workflow to build and migrate.

The first thing that comes to mind is debugging this AL structure.
Makes writing it easier and finding it harder.

Axton Grams


On 2/17/06, Thomas Miskiewicz wrote:
> Hi folks,
>
> OK, here are my ARS dreams.
>
> You want less but more flexible workflow? Me too. Here's my bit how Remedy
> can make it:
>
> 1. Add "If Action"-Action.
>
> Lets say we've got an Active Link. You write the RunIf Action and then on
> the "If Action" tab you add your Set Fields, Push Fields actions.
>
> I'd suggest Remedy should add a new Action Type here called "If Action",
> which would make it possible to add condtion level within the Active Link.
> This would result in less workflow to build and migrate.
>
>
> 2. Make the Advanced feature work for buttons and fields.
>
> In release 6.x Remedy added more of the Advanced feature allowing us to
> make workflow dynamic. Now we're able to say which field we want to change
> dynamically, dynamically specify the table we want to query or write to,
> etc.
>
> However I'm still missing some more of the Advanced feature. I'd like to be
> able dynamically specify the Return/Table Dbl-Clk, Menu/Row Choice and
> Button/Menu Item things, an active link is triggered by.
>
>
> Thomas
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
>


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

Thomas,

On your second item. Dynamically specify the button or field that the
active link is triggered by. That is an AWESOME request! I love to do
things dynamically. I cringe anytime, I have to hard code anything.

My question is, have you submitted this one as an enhancement request?

I use the Advanced feature to dynamically show/hide, bring focus,
fields, and refresh tables.

I (along with others, I'm sure) submitted enhancement requests years ago
for the following types of keywords:FIELDLABEL, FIELDID, FIELDNAME,
GROUPIDS, etc. Somewhere between ARS 5.1.2 and 6.3, they were added to
the application.

Remedy, Peregrine, Remedy, BMCRemedy did and continue to listen.

These additional keywords have allowed us to create one menu that can be
attached to multiple fields on multiple forms. One active link that can
fire for multiple conditions, bring focus to multiple fields or
dynamically refresh tables using a single Advanced Change field action.

If/when the Advanced Execute on conditions are added to the application,
my dream will be almost complete.


I will also submit an enhancement request for this item. I hope you do,
too.
Michelle
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann, Michael W Ctr 21
SCS/SCBBN
Sent: Friday, February 17, 2006 8:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: What Bugs you about Remedy?

Thomas' first item is similar to my wish, but I would phrase it this
way: I'd like to see a mechanism for an Active Link SELECT...CASE
statement similar to SQL.

(I haven't read every posting on this thread, so sorry if that
duplicated someone else's idea.)

Mike Luttmann
Senior Database Engineer
Michael.Luttmann.Ctr@peterson.af.mil


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Miskiewicz
Sent: Friday, February 17, 2006 4:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: What Bugs you about Remedy?

Hi folks,

OK, here are my ARS dreams.

You want less but more flexible workflow? Me too. Here's my bit how
Remedy
can make it:

1. Add "If Action"-Action.

Lets say we've got an Active Link. You write the RunIf Action and then
on
the "If Action" tab you add your Set Fields, Push Fields actions.

I'd suggest Remedy should add a new Action Type here called "If Action",

which would make it possible to add condtion level within the Active
Link.
This would result in less workflow to build and migrate.


2. Make the Advanced feature work for buttons and fields.

In release 6.x Remedy added more of the Advanced feature allowing us to
make workflow dynamic. Now we're able to say which field we want to
change
dynamically, dynamically specify the table we want to query or write to,

etc.

However I'm still missing some more of the Advanced feature. I'd like to
be
able dynamically specify the Return/Table Dbl-Clk, Menu/Row Choice and
Button/Menu Item things, an active link is triggered by.


Thomas



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org



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UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

> I use the Advanced feature to dynamically show/hide, bring focus,
> fields, and refresh tables.

This was one of Doug's no-no's if you want things to work properly in
MT 6.3+. My understanding as to why it's a no-no is because of the
way the pages are compiled, it can not account for dynamic changes to
the layout at compile time.

Axton Grams


On 2/17/06, Lucero, Michelle - IST contractor
wrote:
> Thomas,
>
> On your second item. Dynamically specify the button or field that the
> active link is triggered by. That is an AWESOME request! I love to do
> things dynamically. I cringe anytime, I have to hard code anything.
>
> My question is, have you submitted this one as an enhancement request?
>
> I use the Advanced feature to dynamically show/hide, bring focus,
> fields, and refresh tables.
>
> I (along with others, I'm sure) submitted enhancement requests years ago
> for the following types of keywords:FIELDLABEL, FIELDID, FIELDNAME,
> GROUPIDS, etc. Somewhere between ARS 5.1.2 and 6.3, they were added to
> the application.
>
> Remedy, Peregrine, Remedy, BMCRemedy did and continue to listen.
>
> These additional keywords have allowed us to create one menu that can be
> attached to multiple fields on multiple forms. One active link that can
> fire for multiple conditions, bring focus to multiple fields or
> dynamically refresh tables using a single Advanced Change field action.
>
> If/when the Advanced Execute on conditions are added to the application,
> my dream will be almost complete.
>
>
> I will also submit an enhancement request for this item. I hope you do,
> too.
> Michelle
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann, Michael W Ctr 21
> SCS/SCBBN
> Sent: Friday, February 17, 2006 8:28 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: What Bugs you about Remedy?
>
> Thomas' first item is similar to my wish, but I would phrase it this
> way: I'd like to see a mechanism for an Active Link SELECT...CASE
> statement similar to SQL.
>
> (I haven't read every posting on this thread, so sorry if that
> duplicated someone else's idea.)
>
> Mike Luttmann
> Senior Database Engineer
> Michael.Luttmann.Ctr@peterson.af.mil
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Miskiewicz
> Sent: Friday, February 17, 2006 4:26 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: What Bugs you about Remedy?
>
> Hi folks,
>
> OK, here are my ARS dreams.
>
> You want less but more flexible workflow? Me too. Here's my bit how
> Remedy
> can make it:
>
> 1. Add "If Action"-Action.
>
> Lets say we've got an Active Link. You write the RunIf Action and then
> on
> the "If Action" tab you add your Set Fields, Push Fields actions.
>
> I'd suggest Remedy should add a new Action Type here called "If Action",
>
> which would make it possible to add condtion level within the Active
> Link.
> This would result in less workflow to build and migrate.
>
>
> 2. Make the Advanced feature work for buttons and fields.
>
> In release 6.x Remedy added more of the Advanced feature allowing us to
> make workflow dynamic. Now we're able to say which field we want to
> change
> dynamically, dynamically specify the table we want to query or write to,
>
> etc.
>
> However I'm still missing some more of the Advanced feature. I'd like to
> be
> able dynamically specify the Return/Table Dbl-Clk, Menu/Row Choice and
> Button/Menu Item things, an active link is triggered by.
>
>
> Thomas
>
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
>
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
>


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

Axton,

I am not sure "work properly" is the right phrase there... I
understood that the Mid-Tier does some "auto optimizations" that are
not possible if you use even one dynamic thing (like this) in any
active link on that form.

So if your form does not need the auto optimization, or you think that
all of your code/view/active links are as tight as possible already,
then this concern may not be an issue at all.

In short if you save enough active links/fields with these "advanced
workflow" approaches then maybe what the Mid-Tier does to optimize the
web client is not needed at all.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.



On 2/17/06, Axton wrote:
> > I use the Advanced feature to dynamically show/hide, bring focus,
> > fields, and refresh tables.
>
> This was one of Doug's no-no's if you want things to work properly in
> MT 6.3+. My understanding as to why it's a no-no is because of the
> way the pages are compiled, it can not account for dynamic changes to
> the layout at compile time.
>
> Axton Grams
>
>
> On 2/17/06, Lucero, Michelle - IST contractor
> wrote:
> > Thomas,
> >
> > On your second item. Dynamically specify the button or field that the
> > active link is triggered by. That is an AWESOME request! I love to do
> > things dynamically. I cringe anytime, I have to hard code anything.
> >
> > My question is, have you submitted this one as an enhancement request?
> >
> > I use the Advanced feature to dynamically show/hide, bring focus,
> > fields, and refresh tables.
> >
> > I (along with others, I'm sure) submitted enhancement requests years ago
> > for the following types of keywords:FIELDLABEL, FIELDID, FIELDNAME,
> > GROUPIDS, etc. Somewhere between ARS 5.1.2 and 6.3, they were added to
> > the application.
> >
> > Remedy, Peregrine, Remedy, BMCRemedy did and continue to listen.
> >
> > These additional keywords have allowed us to create one menu that can be
> > attached to multiple fields on multiple forms. One active link that can
> > fire for multiple conditions, bring focus to multiple fields or
> > dynamically refresh tables using a single Advanced Change field action.
> >
> > If/when the Advanced Execute on conditions are added to the application,
> > my dream will be almost complete.
> >
> >
> > I will also submit an enhancement request for this item. I hope you do,
> > too.
> > Michelle


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

Just reiterating what I heard at RUG in the 7.0 mid-tier session. I
have not had a chance to play with it yet first hand though. Maybe
someone on the list would be kind enough to do a proof as to whether
dynamic field changes to hidden fields to make the fields visible
functions in MT 6.3.

Axton Grams

On 2/17/06, Carey Matthew Black wrote:
> Axton,
>
> I am not sure "work properly" is the right phrase there... I
> understood that the Mid-Tier does some "auto optimizations" that are
> not possible if you use even one dynamic thing (like this) in any
> active link on that form.
>
> So if your form does not need the auto optimization, or you think that
> all of your code/view/active links are as tight as possible already,
> then this concern may not be an issue at all.
>
> In short if you save enough active links/fields with these "advanced
> workflow" approaches then maybe what the Mid-Tier does to optimize the
> web client is not needed at all.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Solution = People + Process + Tools
> Fast, Accurate, Cheap.... Pick two.
> Never ascribe to malice, that which can be explained by incompetence.
>
>
>
> On 2/17/06, Axton wrote:
> > > I use the Advanced feature to dynamically show/hide, bring focus,
> > > fields, and refresh tables.
> >
> > This was one of Doug's no-no's if you want things to work properly in
> > MT 6.3+. My understanding as to why it's a no-no is because of the
> > way the pages are compiled, it can not account for dynamic changes to
> > the layout at compile time.
> >
> > Axton Grams
> >
> >
> > On 2/17/06, Lucero, Michelle - IST contractor
> > wrote:
> > > Thomas,
> > >
> > > On your second item. Dynamically specify the button or field that the
> > > active link is triggered by. That is an AWESOME request! I love to do
> > > things dynamically. I cringe anytime, I have to hard code anything.
> > >
> > > My question is, have you submitted this one as an enhancement request?
> > >
> > > I use the Advanced feature to dynamically show/hide, bring focus,
> > > fields, and refresh tables.
> > >
> > > I (along with others, I'm sure) submitted enhancement requests years ago
> > > for the following types of keywords:FIELDLABEL, FIELDID, FIELDNAME,
> > > GROUPIDS, etc. Somewhere between ARS 5.1.2 and 6.3, they were added to
> > > the application.
> > >
> > > Remedy, Peregrine, Remedy, BMCRemedy did and continue to listen.
> > >
> > > These additional keywords have allowed us to create one menu that can be
> > > attached to multiple fields on multiple forms. One active link that can
> > > fire for multiple conditions, bring focus to multiple fields or
> > > dynamically refresh tables using a single Advanced Change field action.
> > >
> > > If/when the Advanced Execute on conditions are added to the application,
> > > my dream will be almost complete.
> > >
> > >
> > > I will also submit an enhancement request for this item. I hope you do,
> > > too.
> > > Michelle
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
>


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Axton,

I'm not sure this is dynamic enough but I have three fields, two hidden.
When a specific value is selected in the visible field one of the hidden
fields appears. A different selection makes the other field appear. The
are stacked so the workflow is mutually exclusive.

This works in Midtier 6.3 Patch 14.


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Friday, February 17, 2006 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: What Bugs you about Remedy?

Just reiterating what I heard at RUG in the 7.0 mid-tier session. I
have not had a chance to play with it yet first hand though. Maybe
someone on the list would be kind enough to do a proof as to whether
dynamic field changes to hidden fields to make the fields visible
functions in MT 6.3.

Axton Grams

On 2/17/06, Carey Matthew Black wrote:
> Axton,
>
> I am not sure "work properly" is the right phrase there... I
> understood that the Mid-Tier does some "auto optimizations" that are
> not possible if you use even one dynamic thing (like this) in any
> active link on that form.
>
> So if your form does not need the auto optimization, or you think that

> all of your code/view/active links are as tight as possible already,
> then this concern may not be an issue at all.
>
> In short if you save enough active links/fields with these "advanced
> workflow" approaches then maybe what the Mid-Tier does to optimize the

> web client is not needed at all.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Solution = People + Process + Tools
> Fast, Accurate, Cheap.... Pick two.
> Never ascribe to malice, that which can be explained by incompetence.
>
>
>
> On 2/17/06, Axton wrote:
> > > I use the Advanced feature to dynamically show/hide, bring focus,
> > > fields, and refresh tables.
> >
> > This was one of Doug's no-no's if you want things to work properly
> > in MT 6.3+. My understanding as to why it's a no-no is because of
> > the way the pages are compiled, it can not account for dynamic
> > changes to the layout at compile time.
> >
> > Axton Grams
> >
> >
> > On 2/17/06, Lucero, Michelle - IST contractor
> > wrote:
> > > Thomas,
> > >
> > > On your second item. Dynamically specify the button or field that

> > > the active link is triggered by. That is an AWESOME request! I
> > > love to do things dynamically. I cringe anytime, I have to hard
code anything.
> > >
> > > My question is, have you submitted this one as an enhancement
request?
> > >
> > > I use the Advanced feature to dynamically show/hide, bring focus,
> > > fields, and refresh tables.
> > >
> > > I (along with others, I'm sure) submitted enhancement requests
> > > years ago for the following types of keywords:FIELDLABEL, FIELDID,

> > > FIELDNAME, GROUPIDS, etc. Somewhere between ARS 5.1.2 and 6.3,
> > > they were added to the application.
> > >
> > > Remedy, Peregrine, Remedy, BMCRemedy did and continue to listen.
> > >
> > > These additional keywords have allowed us to create one menu that
> > > can be attached to multiple fields on multiple forms. One active
> > > link that can fire for multiple conditions, bring focus to
> > > multiple fields or dynamically refresh tables using a single
Advanced Change field action.
> > >
> > > If/when the Advanced Execute on conditions are added to the
> > > application, my dream will be almost complete.
> > >
> > >
> > > I will also submit an enhancement request for this item. I hope
> > > you do, too.
> > > Michelle
>
>
> UNSUBSCRIBE or access ARSlist Archives at
> http://www.ARSLIST.org
>



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