**
Or I would think the Admin tool should be redesigned a weeeee bit, that when it attempts to connect to a server, it reads the config file, and if the key Admin operations on it are disabled, DO NOT connect to it and hop to another - might result in a bit of a lag of there are a few servers behind the load balancer, till it finds the admin server, but at least once it gets in you could do what you want without that message that admin operations on this server are disabled...

Joe

Carey Matthew Black wrote:

Joe,

I hear you about that, but I think the problem is not really a
Remedy issue. It sounds more like an issue with the load balancer.

Then again I guess Remedy could decide to make the Admin thread run
on a separate TCP port so that the load balancer could monitor which
node is up and down and route to the right node. But that would likely
not allow the admin thread to participate in normal User Tool things
the way it currently does too.

I guess I think this is more of an issue with the network
protocols/load balancer design than with Remedy. Does that make any
sense to you? Or am I missing something obvious?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.


On 2/10/06, Joe DeSouza wrote:
> **
> Here is another one...
>
> When you have your AR Servers behind a load balancer and you log into the
> Admin tool using the Load balance server name, it randomly connects you to
> any of the servers. So if you want to do an admin task like create workflow
> or some stuff like that, you have to re-log in again by either finding out
> which of the servers is an Admin server and connecting to it by its actual
> hostname - or keep logging into the Admin tool using the Load balance name
> and check the Server Information - Configuration tab every time you log on
> to see if you are connected to the instance which doesn't have the Admin
> operation disabled...
>
> I would have loved it if the login went straight to the admin server if
> resolved using the Load balance name when logging through the AR Admin
> tool...
>
> Joe





Yahoo! Mail
Use Photomail to share photos without annoying attachments. 20060125This posting was submitted with HTML in it

**
To continue one of the longest threads...

- Add a command to stop filter or active link processing. GoTo 1000 is currently used but a command similar to Exit Guide would be better... such as End Filter Processing and End Active Link Processing.

- Option to skip All filters during an update. Currently, this can only be done by directly editing the SQL tables, or using an execution 0 filter with a GoTo 1000. Since field names can change I would rather use 100% ARS code instead of going around Remedy.

- Option to not have scroll bars on forms. Currently, every form has to have extra space on the right side and bottom side of the form in order to prevent scroll bars from appearing.

- Option to determine window sizes at design time for non-modal windows so that the form does not auto-maximize if another window is maximized.

- Stop automatically adding parenthesis to the Run If qualifications and Set Fields Values. It provides absolutely no benefit to the developer. It only makes modifying a complex qualification or value more time consuming... many times I have to copy/paste the value to Notepad.exe and manually remove all parenthesis before making a change or to debug.

- Add a Pause command for Active Links. This would pause execution for ## seconds. This is currently accomplished by looping an active link until a specified time, but it can use up to 100% of the CPU.





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jack trillickson
Sent: Friday, February 10, 2006 4:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: What Bugs you about Remedy?


** really really really wish there was an undo in the admin tool

Jarl Grøneng wrote:

Whats really bugs me is that there is not possible to copy from
arlogdisplay. Need to save as rtf-format, open this and then you can
copy.

--
Jarl


On 1/30/06, Scott Ames wrote:
> **
> What bugs you about Remedy and what would you like to see them fix or
> change? Sometimes Remedy has the functionality, but it's implemented in such
> a way as to be quite a pain. Sometimes the functionality is totally missing.
> What bugs you and what would make your job easier?
>
> For example:
>
> I would love to see a simple single sign on implementation that doesn't
> require a lot of development.
>
> I would like to see a robust ODBC driver for Remedy that has all the
> functionality.
>
> I would like an option to generated the record ID in advance when a record
> is created rather than when it's saved. ...etc...
>
> 20060125This posting was
> submitted with HTML in it


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org





Relax. Yahoo! Mail virus scanning helps detect nasty viruses! 20060125This posting was submitted with HTML in it
20060125This posting was submitted with HTML in it

**
Stop automatically adding parenthesis to the Run If qualifications and Set Fields Values. It provides absolutely no benefit to the developer. It only makes modifying a complex qualification or value more time consuming... many times I have to copy/paste the value to Notepad.exe and manually remove all parenthesis before making a change or to debug.

I totally agree. I've fought with the parenthesis a lot usually screaming "ok if you are so smart and know what I want, then just write yourself"
20060125This posting was submitted with HTML in it

**

I wish they would at least add some sort of formatting feature like Master Documenter had that would align and indent the Run If so you could read it better.

Chad Hall
(501) 342-2650



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Ames
Sent: Thursday, February 16, 2006 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: What Bugs you about Remedy?



Stop automatically adding parenthesis to the Run If qualifications and Set Fields Values. It provides absolutely no benefit to the developer. It only makes modifying a complex qualification or value more time consuming... many times I have to copy/paste the value to Notepad.exe and manually remove all parenthesis before making a change or to debug.



I totally agree. I've fought with the parenthesis a lot usually screaming "ok if you are so smart and know what I want, then just write yourself"

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20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it

** I'll second/third/fourth/fifth that one. I'm making a lot of changes to our console view, and I'm sure the additional parantheses are just there to wind me up; there can be no other purpose, can there?


On 16/02/06, Scott Ames wrote:

**
Stop automatically adding parenthesis to the Run If qualifications and Set Fields Values. It provides absolutely no benefit to the developer. It only makes modifying a complex qualification or value more time consuming... many times I have to copy/paste the value to Notepad.exe and manually remove all parenthesis before making a change or to debug.

I totally agree. I've fought with the parenthesis a lot usually screaming "ok if you are so smart and know what I want, then just write yourself"
20060125This posting was submitted with HTML in it


20060125This posting was submitted with HTML in it

Fo' Shizzle! I can't tell you how many times I've yelled at Administrator to "Stop helping me!" with the stupid parentheses in places I didn't intend them to be.


Rick


From: Action Request System discussion list(ARSList) on behalf of Dave Barber
Sent: Thu 2/16/2006 9:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: What Bugs you about Remedy?




** I'll second/third/fourth/fifth that one. I'm making a lot of changes to our console view, and I'm sure the additional parantheses are just there to wind me up; there can be no other purpose, can there?


On 16/02/06, Scott Ames wrote:

**
Stop automatically adding parenthesis to the Run If qualifications and Set Fields Values. It provides absolutely no benefit to the developer. It only makes modifying a complex qualification or value more time consuming... many times I have to copy/paste the value to Notepad.exe and manually remove all parenthesis before making a change or to debug.

I totally agree. I've fought with the parenthesis a lot usually screaming "ok if you are so smart and know what I want, then just write yourself"
20060125This posting was submitted with HTML in it


20060125This posting was submitted with HTML in it


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

All,

I have to disagree with part of this one. :(

Seeing how ARS is parsing a complicated qualification can (and has for
me) explain why a table field that should be showing a few records is
actually displaying no records. Or why a workflow Run If qual did not
actually match a transaction.

So. If there is any way to improve how I can understand what the
system is actually doing, like putting parenthesis around the values,
then I am all for it.

Now with that said....

I am not opposed to a prettier way to organize(indent/multi-line
display/etc) these values either. But please do not remove something
that is as helpful and explicit as those parentheses. :)

However the extent to which parenthesis are used in SetField Values
does seem more than a bit excessive to me. (But I understand it from a
system perspective.) So while I do not like it... I think I can live
with it.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.


On 2/16/06, Scott Ames wrote:
> **
> Stop automatically adding parenthesis to the Run If qualifications and Set
> Fields Values. It provides absolutely no benefit to the developer. It only
> makes modifying a complex qualification or value more time consuming... many
> times I have to copy/paste the value to Notepad.exe and manually remove all
> parenthesis before making a change or to debug.
>
> I totally agree. I've fought with the parenthesis a lot usually screaming
> "ok if you are so smart and know what I want, then just write yourself"
> 20060125This posting was
> submitted with HTML in it


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

** ** I'll second/third/fourth/fifth that one. I'm making a lot of changes to our console view, and I'm sure the additional parantheses are just there to wind me up; there can be no other purpose, can there?


On 16/02/06, Scott Ames wrote:

**
Stop automatically adding parenthesis to the Run If qualifications and Set Fields Values. It provides absolutely no benefit to the developer. It only makes modifying a complex qualification or value more time consuming... many times I have to copy/paste the value to Notepad.exe and manually remove all parenthesis before making a change or to debug.

I totally agree. I've fought with the parenthesis a lot usually screaming "ok if you are so smart and know what I want, then just write yourself"
20060125This posting was submitted with HTML in it


20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it

**

I'll third that suggestion on the brackets. I also quite often remove all the brackets when editing and I've also found the automatic addition of brackets is sometimes done incorrectly and changes the meaning of the condition.

Another enhancement I would like to see is some way of copying workflow between active links and filters particularly long set fields/push fields lists.

Server side table walking is a great new feature and it is saving me heaps of development time but is still a little rough around the edges. Issues like needing to set the value of a column into a temporary field before being able to use it in a function is annoying. Server crashes when the table field uses an invalid query and needing to reference column fields before they can be used at certain times are likewise annoying. Hopefully since this is a new feature the rough edges will be gone in V7.



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Ames
Sent: Friday, 17 February 2006 1:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: What Bugs you about Remedy?



Stop automatically adding parenthesis to the Run If qualifications and Set Fields Values. It provides absolutely no benefit to the developer. It only makes modifying a complex qualification or value more time consuming... many times I have to copy/paste the value to Notepad.exe and manually remove all parenthesis before making a change or to debug.



I totally agree. I've fought with the parenthesis a lot usually screaming "ok if you are so smart and know what I want, then just write yourself"

20060125This posting was submitted with HTML in it 20060125This posting was submitted with HTML in it

Hi folks,

OK, here are my ARS dreams.

You want less but more flexible workflow? Me too. Here's my bit how Remedy
can make it:

1. Add "If Action"-Action.

Lets say we've got an Active Link. You write the RunIf Action and then on
the "If Action" tab you add your Set Fields, Push Fields actions.

I'd suggest Remedy should add a new Action Type here called "If Action",
which would make it possible to add condtion level within the Active Link.
This would result in less workflow to build and migrate.


2. Make the Advanced feature work for buttons and fields.

In release 6.x Remedy added more of the Advanced feature allowing us to
make workflow dynamic. Now we're able to say which field we want to change
dynamically, dynamically specify the table we want to query or write to,
etc.

However I'm still missing some more of the Advanced feature. I'd like to be
able dynamically specify the Return/Table Dbl-Clk, Menu/Row Choice and
Button/Menu Item things, an active link is triggered by.


Thomas


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