#130050 - 02/03/06 09:06 PM
Re: Good documentation tool?
[Re: patrick zandi]
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newbie
Registered: 01/06/06
Posts: 10
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** Yes I am able to ping the server perfectly fine. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Joe DeSouza Sent: Saturday, February 04, 2006 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: Good documentation tool? ** Giving those permissions would only grant the user that runs the remedy services access to the catalog files which should be copied in the /usr/lib/..... /C/ directory as instructed at the time of install.. Doing this however would not resolve your connection errors. Are you able to ping to the server?? Joe "Gulati, Ankur" wrote:
**
HI Joe
Earlier when I mentioned that it worked... I actually connected again to windows machine and it worked.
Now again I tried to resolve the ARERR 90 and as u stated giving the arsystem.cat file the read and write access and AR System deamon has owner and group access too. Still getting the same error message.
Cheers
Ankur
----- Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Joe DeSouza
Sent: Tuesday, January 24, 2006 11:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Good documentation tool?
**
Ankur,
ARERR 90 is a connection error - Message not in catolog indicates you have no permissions to the arsystem.cat file. So I'm assuming you are running your AR System as a non-root and have forgotten to permit that user to use the cat file. Could you resolve that so you can see why you are getting the ARERR 90 error? You must make sure that your user running the AR System deamon has owner and group access to that file and read/write permission to that file
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
"Gulati, Ankur" wrote:
Matt,
I tried running the ARInside but getting an error message
Error in ARInitialization (ARGetListSchema)
ARSystem error message: (90) Cannot open catalog; Message number = 90Error connecting to server!
Any ideas.
Regards
Ankur
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Matt Reinfeldt
Sent: Monday, January 23, 2006 9:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Good documentation tool?
Dwayne,
The most "like ARSDoc" product for 6.3 that I 've seen is ARInside. I don't
know if Stefan is still working on the code or not (his website has been
down for a month or more now), but I have placed the last code-drop that I
had from him into my download area. Feel free to go grab it and try it out.
http://www.mattreinfeldt.com/downloads/downloads.php?action=files&lvl=7&page
=0 (that's: Downloads -> Remedy -> Documentation)
Good luck!
Matt Reinfeldt
Senior Support Engineer
Entuition Inc.
Email: matt.reinfeldt@entuition.com
http://www.mattreinfeldt.com | http://www.mwrug.com
-----Original Message-----
From: Dwayne Martin [mailto:martinrd@JMU.EDU]
Sent: Monday, January 23, 2006 8:50 AM
To: arslist@ARSLIST.ORG
Subject: Good documentation tool?
Dear Remedy users,
Anybody have a good Remedy documentation tool to recommend?
We would like something like ARSDoc, where you can click on a
form and see all its fields, active links, filter s, etc. If
you pick one of the fields you can see all the active links,
and menus and filters that reference it. Pick one of the
menus and see all the forms/fields that use it. You can just
keep going round and round till you have all th e info you need.
Unfortunately ARSDoc isn't available for 6.3 so we are
considering buying a commercial product that will get updated
as Remedy gets updated. I would like to hear from happy
customers, but will also listen to any company that would like
to sell us their product.
Dwayne Martin
Computing Support
James Madison University
Yahoo! Photos - Showcase holiday pictures in hardcover
Photo Books . You design it and we'll bind it! Th is posting was submitted via the Web interface
20060125This posting was submitted with HTML in it
Relax. Yahoo! Mail virus scanning helps detect nasty viruses! 20060125This posting was submitted with HTML in it
20060125This posting was submitted with HTML in it
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#130051 - 02/04/06 08:58 PM
Re: Good documentation tool?
[Re: patrick zandi]
|
journeyman
Registered: 03/09/05
Posts: 147
|
** are you using a specific tcp port or the portmapper? On 2/4/06, Gulati, Ankur wrote:
**
Yes I am able to ping the server perfectly fine.
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Joe DeSouza
Sent: Saturday, February 04, 2006 8:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Good documentation tool?
**
Giving those permissions would only grant the user that runs the remedy services access to the catalog files which should be copied in the /usr/lib/..... /C/ directory as instructed at the time of install..
Doing this however would not resolve your connection errors. Are you able to ping to the server??
Joe
"Gulati, Ankur" wrote:
**
HI Joe
Earlier when I mentioned that it worked... I actually connected again to windows machine and it worked.
Now again I tried to resolve the ARERR 90 and as u stated giving the arsystem.cat file the read and write access and AR System deamon has owner and group access too. Still getting the same error message.
Cheers
Ankur
----- Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Joe DeSouza
Sent: Tuesday, January 24, 2006 11:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Good documentation tool?
**
Ankur,
ARERR 90 is a connection error - Message not in catolog indicates you have no permissions to the arsystem.cat file. So I'm assuming you are running your AR System as a non-root and have forgotten to permit that user to use the cat file. Could you resolve that so you can see why you are getting the ARERR 90 error? You must make sure that your user running the AR System deamon has owner and group access to that file and read/write permission to that file
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
"Gulati, Ankur" wrote:
Matt,
I tried running the ARInside but getting an error message
Error in ARInitialization (ARGetListSchema)
ARSystem error message: (90) Cannot open catalog; Message number = 90Error connecting to server!
Any ideas.
Regards
Ankur
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto: arslist@ARSLIST.ORG ]On Behalf Of Matt Reinfeldt
Sent: Monday, January 23, 2006 9:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Good documentation tool?
Dwayne,
The most "like ARSDoc" product for 6.3 that I 've seen is ARInside. I don't
know if Stefan is still working on the code or not (his website has been
down for a month or more now), but I have placed the last code-drop that I
had from him into my download area. Feel free to go grab it and try it out.
http://www.mattreinfeldt.com/downloads/downloads.php?action=files&lvl=7&page
=0 (that's: Downloads -> Remedy -> Documentation)
Good luck!
Matt Reinfeldt
Senior Support Engineer
Entuition Inc.
Email: matt.reinfeldt@entuition.com
http://www.mattreinfeldt.com | http://www.mwrug.com
-----Original Message-----
From: Dwayne Martin [mailto: martinrd@JMU.EDU]
Sent: Monday, January 23, 2006 8:50 AM
To: arslist@ARSLIST.ORG
Subject: Good documentation tool?
Dear Remedy users,
Anybody have a good Remedy documentation tool to recommend?
We would like something like ARSDoc, where you can click on a
form and see all its fields, active links, filter s, etc. If
you pick one of the fields you can see all the active links,
and menus and filters that reference it. Pick one of the
menus and see all the forms/fields that use it. You can just
keep going round and round till you have all th e info you need.
Unfortunately ARSDoc isn't available for 6.3 so we are
considering buying a commercial product that will get updated
as Remedy gets updated. I would like to hear from happy
customers, but will also listen to any company that would like
to sell us their product.
Dwayne Martin
Computing Support
James Madison University
Yahoo! Photos - Showcase holiday pictures in hardcover
Photo Books . You design it and we'll bind it! Th is posting was submitted via the Web interface
20060125This posting was submitted with HTML in it
Relax. Yahoo! Mail virus scanning helps detect nasty viruses! 20060125This posting was submitted with HTML in it
20060125This posting was submitted with HTML in it
20060125This posting was submitted with HTML in it
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Top
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#130052 - 02/06/06 06:35 AM
Re: Good documentation tool?
[Re: patrick zandi]
|
newbie
Registered: 01/06/06
Posts: 10
|
** Michiel Thanks for reminding for this aspect to..... I did manage to change the ports and it worked... Thanks Joe..... Cheers Ankur -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Michiel Beijen Sent: Sunday, February 05, 2006 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Good documentation tool? ** are you using a specific tcp port or the portmapper? On 2/4/06, Gulati, Ankur wrote:
**
Yes I am able to ping the server perfectly fine.
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Joe DeSouza
Sent: Saturday, February 04, 2006 8:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Good documentation tool?
**
Giving those permissions would only grant the user that runs the remedy services access to the catalog files which should be copied in the /usr/lib/..... /C/ directory as instructed at the time of install..
Doing this however would not resolve your connection errors. Are you able to ping to the server??
Joe
"Gulati, Ankur" wrote:
**
HI Joe
Earlier when I mentioned that it worked... I actually connected again to windows machine and it worked.
Now again I tried to resolve the ARERR 90 and as u stated giving the arsystem.cat file the read and write access and AR System deamon has owner and group access too. Still getting the same error message.
Cheers
Ankur
----- Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ]On Behalf Of Joe DeSouza
Sent: Tuesday, January 24, 2006 11:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Good documentation tool?
**
Ankur,
ARERR 90 is a connection error - Message not in catolog indicates you have no permissions to the arsystem.cat file. So I'm assuming you are running your AR System as a non-root and have forgotten to permit that user to use the cat file. Could you resolve that so you can see why you are getting the ARERR 90 error? You must make sure that your user running the AR System deamon has owner and group access to that file and read/write permission to that file
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
"Gulati, Ankur" wrote:
Matt,
I tried running the ARInside but getting an error message
Error in ARInitialization (ARGetListSchema)
ARSystem error message: (90) Cannot open catalog; Message number = 90Error connecting to server!
Any ideas.
Regards
Ankur
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto: arslist@ARSLIST.ORG ]On Behalf Of Matt Reinfeldt
Sent: Monday, January 23, 2006 9:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Good documentation tool?
Dwayne,
The most "like ARSDoc" product for 6.3 that I 've seen is ARInside. I don't
know if Stefan is still working on the code or not (his website has been
down for a month or more now), but I have placed the last code-drop that I
had from him into my download area. Feel free to go grab it and try it out.
http://www.mattreinfeldt.com/downloads/downloads.php?action=files&lvl=7&page
=0 (that's: Downloads -> Remedy -> Documentation)
Good luck!
Matt Reinfeldt
Senior Support Engineer
Entuition Inc.
Email: matt.reinfeldt@entuition.com
http://www.mattreinfeldt.com | http://www.mwrug.com
-----Original Message-----
From: Dwayne Martin [mailto: martinrd@JMU.EDU]
Sent: Monday, January 23, 2006 8:50 AM
To: arslist@ARSLIST.ORG
Subject: Good documentation tool?
Dear Remedy users,
Anybody have a good Remedy documentation tool to recommend?
We would like something like ARSDoc, where you can click on a
form and see all its fields, active links, filter s, etc. If
you pick one of the fields you can see all the active links,
and menus and filters that reference it. Pick one of the
menus and see all the forms/fields that use it. You can just
keep going round and round till you have all th e info you need.
Unfortunately ARSDoc isn't available for 6.3 so we are
considering buying a commercial product that will get updated
as Remedy gets updated. I would like to hear from happy
customers, but will also listen to any company that would like
to sell us their product.
Dwayne Martin
Computing Support
James Madison University
Yahoo! Photos - Showcase holiday pictures in hardcover
Photo Books . You design it and we'll bind it! Th is posting was submitted via the Web interface
20060125This posting was submitted with HTML in it
Relax. Yahoo! Mail virus scanning helps detect nasty viruses! 20060125This posting was submitted with HTML in it
20060125This posting was submitted with HTML in it
20060125This posting was submitted with HTML in it
20060125This posting was submitted with HTML in it
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