**
Go back and check the input length for the SLA title in the form SLA:Actions. The default is 80 characters. Try giving a title below 80 characters.
Frank
On 1/9/06, somashekhar patil wrote:
Hi All,
I have built some of the SLA's to send the escalation
mails.
everything is working fine except the subjec and
details of email is not sent in whatever format I have
mentioned.
i mean I have tested the SLA's with small subject and
without much details in the mail.
Notifications were sent properly.But when I mention
the following subject and detils escalation
notifications are not sent.I wonder is something wrong
with respect to size.I didnot recieve any error while
saving the sla.Please let me know what might have gone
wrong.
Subject: Escalation for SR-Number dated for
Network/Billing/CC Service -SR Type Location open
beyond 2 Hours of TAT.
details:
Date of SR Creation:
Accepted by:
Date and Time Accepted:
TAT Fixed:
Escalated By:
Problem Description:
Summary:
User Remarks:
Priority:
Flag:
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