**
Thank you! Assigning an execution order of 1000 worked.



From: Joe DeSouza [mailto:joeremedy@yahoo.com]
Sent: Tuesday, January 03, 2006 1:07 PM
To: Zimmerman, Debi
Subject: Re: Problem with New filter



Debi,

Its worth checking all your filters after order 500 that do a set field operation wherein if the Set Field if condition fails and on failure of the set field if condition if your choice is set fields to $NULL$...

Joe

Aaron Keller wrote:

**
First, you may not need to do that, as you'll find the assignee's login name in a field called "Assignee Login Name" (field ID 4)

But if you do, just make sure your filter runs after the auto-assignment process. That's probably after Execution order 616, but to be sure, look through your filter list for the assignment filters (I'm not sure on HPD version 5.5, but they most likely start with HPD:ASN-) and make your filter's execution order after the largest one you see.

If all else fails, set your execution order to 999 and see if it works any better.

Aaron Keller
ARSystem Applications Developer



* Phone: (610) 722-4486
* Fax: (610) 993-2689
* Email: akeller@suncom.com



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann, Michael W Ctr 21 SCS/SCBBN
Sent: Tuesday, January 03, 2006 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with New filter

You can run a Filter Log in the User Tool to see if everything is executing in the proper order.
Mike Luttmann
Senior Database Engineer
Michael.Luttmann.Ctr@peterson.af.mil




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zimmerman, Debi
Sent: Tuesday, January 03, 2006 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Problem with New filter

Good morning all!
I do not have much experience when it comes to creating filters so I'm probably going about this the wrong way but what I'm trying to do is a "set fields" action to populate a new field with the individual's login name that is automatically assigned the case when it is first submitted. But the new field is not being populated at all.
HPD 5.5
ARS 5.12
Sql2k
Windows 2000
The filter is running off the Help Desk form on Submit with an Execution Order 500. The set fields action is assigning the "Assigned to Individual+" value to a new field.
Am I using the right execution order?
Do I need to use a "Run If" statement on the Basic tab?
Or should I be doing something other then a set fields action?
I would appreciate any advice that is offered.
Thank you,
Debi Zimmerman
Software Support
Garden City Public Schools
620-276-5360



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