**

Good morning all!

I do not have much experience when it comes to creating filters so I'm probably going about this the wrong way but what I'm trying to do is a "set fields" action to populate a new field with the individual's login name that is automatically assigned the case when it is first submitted. But the new field is not being populated at all.

HPD 5.5
ARS 5.12
Sql2k
Windows 2000

The filter is running off the Help Desk form on Submit with an Execution Order 500. The set fields action is assigning the "Assigned to Individual+" value to a new field.

Am I using the right execution order?
Do I need to use a "Run If" statement on the Basic tab?
Or should I be doing something other then a set fields action?

I would appreciate any advice that is offered.

Thank you,

Debi Zimmerman
Software Support
Garden City Public Schools
620-276-5360

This posting was submitted via the Web interface

**

You can run a Filter Log in the User Tool to see if everything is executing in the proper order.

Mike Luttmann
Senior Database Engineer
Michael.Luttmann.Ctr@peterson.af.mil







From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zimmerman, Debi
Sent: Tuesday, January 03, 2006 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Problem with New filter



Good morning all!

I do not have much experience when it comes to creating filters so I'm probably going about this the wrong way but what I'm trying to do is a "set fields" action to populate a new field with the individual's login name that is automatically assigned the case when it is first submitted. But the new field is not being populated at all.

HPD 5.5
ARS 5.12
Sql2k
Windows 2000

The filter is running off the Help Desk form on Submit with an Execution Order 500. The set fields action is assigning the "Assigned to Individual+" value to a new field.

Am I using the right execution order?
Do I need to use a "Run If" statement on the Basic tab?
Or should I be doing something other then a set fields action?

I would appreciate any advice that is offered.

Thank you,

Debi Zimmerman
Software Support
Garden City Public Schools
620-276-5360

This posting was submitted via the Web interface This posting was submitted via the Web interface

**

First, you may not need to do that, as you'll find the assignee's login name in a field called "Assignee Login Name" (field ID 4)



But if you do, just make sure your filter runs after the auto-assignment process. That's probably after Execution order 616, but to be sure, look through your filter list for the assignment filters (I'm not sure on HPD version 5.5, but they most likely start with HPD:ASN-) and make your filter's execution order after the largest one you see.



If all else fails, set your execution order to 999 and see if it works any better.



Aaron Keller
ARSystem Applications Developer







* Phone: (610) 722-4486
* Fax: (610) 993-2689
* Email: akeller@suncom.com



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann, Michael W Ctr 21 SCS/SCBBN
Sent: Tuesday, January 03, 2006 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with New filter



You can run a Filter Log in the User Tool to see if everything is executing in the proper order.

Mike Luttmann
Senior Database Engineer
Michael.Luttmann.Ctr@peterson.af.mil





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zimmerman, Debi
Sent: Tuesday, January 03, 2006 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Problem with New filter



Good morning all!

I do not have much experience when it comes to creating filters so I'm probably going about this the wrong way but what I'm trying to do is a "set fields" action to populate a new field with the individual's login name that is automatically assigned the case when it is first submitted. But the new field is not being populated at all.

HPD 5.5
ARS 5.12
Sql2k
Windows 2000

The filter is running off the Help Desk form on Submit with an Execution Order 500. The set fields action is assigning the "Assigned to Individual+" value to a new field.

Am I using the right execution order?
Do I need to use a "Run If" statement on the Basic tab?
Or should I be doing something other then a set fields action?

I would appreciate any advice that is offered.

Thank you,

Debi Zimmerman
Software Support
Garden City Public Schools
620-276-5360

This posting was submitted via the Web interface This posting was submitted via the Web interface This posting was submitted via the Web interface

**

Debi,

Its worth checking all your filters after order 500 that do a set field operation wherein if the Set Field if condition fails and on failure of the set field if condition if your choice is set fields to $NULL$...

Joe

Aaron Keller wrote:

**
First, you may not need to do that, as you’ll find the assignee’s login name in a field called “Assignee Login Name” (field ID 4)

But if you do, just make sure your filter runs after the auto-assignment process. That’s probably after Execution order 616, but to be sure, look through your filter list for the assignment filters (I’m not sure on HPD version 5.5, but they most likely start with HPD:ASN-) and make your filter’s execution order after the largest one you see.

If all else fails, set your execution order to 999 and see if it works any better.

Aaron Keller
ARSystem Applications Developer



* Phone: (610) 722-4486
* Fax: (610) 993-2689
* Email: akeller@suncom.com



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann, Michael W Ctr 21 SCS/SCBBN
Sent: Tuesday, January 03, 2006 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with New filter

You can run a Filter Log in the User Tool to see if everything is executing in the proper order.
Mike Luttmann
Senior Database Engineer
Michael.Luttmann.Ctr@peterson.af.mil




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zimmerman, Debi
Sent: Tuesday, January 03, 2006 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Problem with New filter

Good morning all!
I do not have much experience when it comes to creating filters so I'm probably going about this the wrong way but what I'm trying to do is a "set fields" action to populate a new field with the individual's login name that is automatically assigned the case when it is first submitted. But the new field is not being populated at all.
HPD 5.5
ARS 5.12
Sql2k
Windows 2000
The filter is running off the Help Desk form on Submit with an Execution Order 500. The set fields action is assigning the "Assigned to Individual+" value to a new field.
Am I using the right execution order?
Do I need to use a "Run If" statement on the Basic tab?
Or should I be doing something other then a set fields action?
I would appreciate any advice that is offered.
Thank you,
Debi Zimmerman
Software Support
Garden City Public Schools
620-276-5360



Yahoo! for Good - Make a difference this year. This posting was submitted via the Web interface

Well, we don't have enough information to go off of here but I'll take a
stab.

There is an assigned to individual field and an assignee login field. One
has the full name, the other has the login name. You'll want to populate
both.

You'll be doing a setfields operation on submit. I think 500 is okay unless
something earlier barks at you and requires you to do it sooner (might have
to do with an AL if there are AL rules to enforce the population of that
field). Anyway, you'll be hitting the user table with the set fields. A
qualification along the lines of 'Login Name' = $USER$.

If this is what you're doing and it still isn't working, I suggest you run
AL and filter logs to see what is happening step by step.

Hope this helps and good luck!

Jack

-----Original Message-----
From: Zimmerman, Debi [mailto:DZimmerman@GCKSCHOOLS.COM]
Sent: Tuesday, January 03, 2006 9:41 AM
To: arslist@ARSLIST.ORG
Subject: Problem with New filter

This is a multi-part message in MIME format.

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charset="us-ascii"
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Good morning all!

I do not have much experience when it comes to creating filters so I'm
probably going about this the wrong way but what I'm trying to do is a
"set fields" action to populate a new field with the individual's login
name that is automatically assigned the case when it is first submitted.
But the new field is not being populated at all. =20

HPD 5.5
ARS 5.12
Sql2k
Windows 2000

The filter is running off the Help Desk form on Submit with an Execution
Order 500. The set fields action is assigning the "Assigned to
Individual+" value to a new field. =20

Am I using the right execution order?
Do I need to use a "Run If" statement on the Basic tab?
Or should I be doing something other then a set fields action?

I would appreciate any advice that is offered.

Thank you,

Debi Zimmerman
Software Support
Garden City Public Schools
620-276-5360




UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

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Am I using =
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Do I need =
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I would =
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Thank =
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Debi =
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Garden =
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This posting was submitted via the Web
interface
------=NextPart00101C6108C.CBBA04D2--


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
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