**

Hello Listers,



ARS 6.3 Patch 14

Mid-Tier 6.3 Patch 14

Java 1.4.210

All of this is running on the same server. The DB is hosted remotely.



I am experiencing problems using IE 6 with the Mid-tier on my PC. Firefox works!



I installed JRE 1.4.210 on my local PC, there are also to J2SE Runtime Environment 5 updates (4 & 6).



One of my open window AL's works as designed. It opens in Dialog mode.

The other Open Window AL's open in Search or Create and they don't function.



I can not double click in a table and get the corresponding record using the AR System Mid Tier Object list or any of my own tables.



The compatibility matrix says 1.4.2+ so I thought I was OK.

I also checked the settings in the Internet Options of IE6. I unchecked the Use JRE 1.5.006 for applet but our IT department seems to have it reset to checked at each Reboot.

If this is the issue then it looks like I am locked out of Midtier with IE6. There are too many PC's to change everyone's registry entry and Firefox is "not supported".

Does anyone know if there is a patch to use JRE 1.5+ for midtier?

Thanks,



John J. Reiser

Software Development Analyst

Remedy Administrator/Developer

Lockheed Martin Maritime Systems & Sensors

Moorestown, NJ 08057

The star that burns twice as bright burns half as long.

Pay close attention and be illuminated by its brilliance. - paraphrased by me



This posting was submitted via the Web interface

**
John,
This will be a thorny situation, too many variables to be completely certain.

However...

I thought that MT 6.3 was supposed to be independent of client-side Java,
running on server-supplied javascript only. Therefore, the version located on
the user's desktop should be irrelevant; it is not being utilized.

The symptoms observed by you have not yet presented here in our environment,
which is:

ARS 6.3 Patch 14 with DB(MS-SQL) on WinServ2003 (box 1)
Mid-Tier 6.3 Patch 14 (box 2)
Java runtime 1.4.203 (also on box 2)
webpublishing by IIS 6.0

And, we have deliberately NOT updated the server Java from that listed above,
just on the suspicion of behavior observed by your group.

HTH,

dwm


Don W. McClure, PE
Systems Engineer
University of North Texas
dwmac@unt.edu

>>> john.j.reiser@LMCO.COM 19-Dec-05 10:25 AM >>>

**

Hello Listers,



ARS 6.3 Patch 14

Mid-Tier 6.3 Patch 14

Java 1.4.210

All of this is running on the same server. The DB is hosted remotely.



I am experiencing problems using IE 6 with the Mid-tier on my PC. Firefox works!



I installed JRE 1.4.210 on my local PC, there are also to J2SE Runtime Environment 5 updates (4 & 6).



One of my open window AL's works as designed. It opens in Dialog mode.

The other Open Window AL's open in Search or Create and they don't function.



I can not double click in a table and get the corresponding record using the AR System Mid Tier Object list or any of my own tables.



The compatibility matrix says 1.4.2+ so I thought I was OK.

I also checked the settings in the Internet Options of IE6. I unchecked the Use JRE 1.5.006 for applet but our IT department seems to have it reset to checked at each Reboot.

If this is the issue then it looks like I am locked out of Midtier with IE6. There are too many PC's to change everyone's registry entry and Firefox is "not supported".

Does anyone know if there is a patch to use JRE 1.5+ for midtier?

Thanks,



John J. Reiser

Software Development Analyst

Remedy Administrator/Developer

Lockheed Martin Maritime Systems & Sensors

Moorestown, NJ 08057

The star that burns twice as bright burns half as long.

Pay close attention and be illuminated by its brilliance. - paraphrased by me



This posting was submitted via the Web interface
This posting was submitted via the Web interface

We are have a similar problem at my current client.
If you come up with a solution before we do please let
me know. Our current setup is very close to yours.

Justin Bennett
Remedy Consultant

--- "Reiser, John J" wrote:

> Hello Listers,
>
>
>
> ARS 6.3 Patch 14
>
> Mid-Tier 6.3 Patch 14
>
> Java 1.4.210
>
> All of this is running on the same server. The DB is
> hosted remotely.
>
>
>
> I am experiencing problems using IE 6 with the
> Mid-tier on my PC.
> Firefox works!
>
>
>
> I installed JRE 1.4.210 on my local PC, there are
> also to J2SE Runtime
> Environment 5 updates (4 & 6).
>
>
>
> One of my open window AL's works as designed. It
> opens in Dialog mode.
>
> The other Open Window AL's open in Search or Create
> and they don't
> function.
>
>
>
> I can not double click in a table and get the
> corresponding record using
> the AR System Mid Tier Object list or any of my own
> tables.
>
>
>
> The compatibility matrix says 1.4.2+ so I thought I
> was OK.
>
> I also checked the settings in the Internet Options
> of IE6. I unchecked
> the Use JRE 1.5.006 for applet but our IT
> department seems to have it
> reset to checked at each Reboot.
>
> If this is the issue then it looks like I am locked
> out of Midtier with
> IE6. There are too many PC's to change everyone's
> registry entry and
> Firefox is "not supported".
>
> Does anyone know if there is a patch to use JRE 1.5+
> for midtier?
>
> Thanks,
>
>
>
> John J. Reiser
>
> Software Development Analyst
>
> Remedy Administrator/Developer
>
> Lockheed Martin Maritime Systems & Sensors
>
> Moorestown, NJ 08057
>
> The star that burns twice as bright burns half as
> long.
>
> Pay close attention and be illuminated by its
> brilliance. - paraphrased
> by me
>
>
>
>
>

> UNSUBSCRIBE or access ARSlist Archives at
> http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>



Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

Justin,

My system is working again. I don't know why.

If I find any fixes or workarounds, should this happen again, I will
post them to the List.


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin Maritime Systems & Sensors
Moorestown, NJ 08057
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Justin Bennett
Sent: Monday, December 19, 2005 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier and IE6 are not working for all actions

We are have a similar problem at my current client.
If you come up with a solution before we do please let
me know. Our current setup is very close to yours.

Justin Bennett
Remedy Consultant

--- "Reiser, John J" wrote:

> Hello Listers,
>
>
>
> ARS 6.3 Patch 14
>
> Mid-Tier 6.3 Patch 14
>
> Java 1.4.210
>
> All of this is running on the same server. The DB is
> hosted remotely.
>
>
>
> I am experiencing problems using IE 6 with the
> Mid-tier on my PC.
> Firefox works!
>
>
>
> I installed JRE 1.4.210 on my local PC, there are
> also to J2SE Runtime
> Environment 5 updates (4 & 6).
>
>
>
> One of my open window AL's works as designed. It
> opens in Dialog mode.
>
> The other Open Window AL's open in Search or Create
> and they don't
> function.
>
>
>
> I can not double click in a table and get the
> corresponding record using
> the AR System Mid Tier Object list or any of my own
> tables.
>
>
>
> The compatibility matrix says 1.4.2+ so I thought I
> was OK.
>
> I also checked the settings in the Internet Options
> of IE6. I unchecked
> the Use JRE 1.5.006 for applet but our IT
> department seems to have it
> reset to checked at each Reboot.
>
> If this is the issue then it looks like I am locked
> out of Midtier with
> IE6. There are too many PC's to change everyone's
> registry entry and
> Firefox is "not supported".
>
> Does anyone know if there is a patch to use JRE 1.5+
> for midtier?
>
> Thanks,
>
>
>
> John J. Reiser
>
> Software Development Analyst
>
> Remedy Administrator/Developer
>
> Lockheed Martin Maritime Systems & Sensors
>
> Moorestown, NJ 08057
>
> The star that burns twice as bright burns half as
> long.
>
> Pay close attention and be illuminated by its
> brilliance. - paraphrased
> by me
>
>
>
>
>


> UNSUBSCRIBE or access ARSlist Archives at
> http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>



Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

**

Don,

Thanks for the info. I tried a different PC that did not have the JRE 1.5 installed and it worked there. Then I installed the JRE and it still works.



Now my laptop is working also.

The only thing that changed was a restart of the services on the AR System server but that should not affect my client.



Well, another mystery, still a mystery.



John J. Reiser

Software Development Analyst

Remedy Administrator/Developer

Lockheed Martin Maritime Systems & Sensors

Moorestown, NJ 08057

The star that burns twice as bright burns half as long.

Pay close attention and be illuminated by its brilliance. - paraphrased by me





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Don McClure
Sent: Monday, December 19, 2005 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier and IE6 are not working for all actions



John,

This will be a thorny situation, too many variables to be completely certain.



However...



I thought that MT 6.3 was supposed to be independent of client-side Java,

running on server-supplied javascript only. Therefore, the version located on

the user's desktop should be irrelevant; it is not being utilized.



The symptoms observed by you have not yet presented here in our environment,

which is:



ARS 6.3 Patch 14 with DB(MS-SQL) on WinServ2003 (box 1)

Mid-Tier 6.3 Patch 14 (box 2)

Java runtime 1.4.203 (also on box 2)

webpublishing by IIS 6.0



And, we have deliberately NOT updated the server Java from that listed above,

just on the suspicion of behavior observed by your group.



HTH,



dwm





Don W. McClure, PE
Systems Engineer
University of North Texas
dwmac@unt.edu


>>> john.j.reiser@LMCO.COM 19-Dec-05 10:25 AM >>>

**

Hello Listers,



ARS 6.3 Patch 14

Mid-Tier 6.3 Patch 14

Java 1.4.210

All of this is running on the same server. The DB is hosted remotely.



I am experiencing problems using IE 6 with the Mid-tier on my PC. Firefox works!



I installed JRE 1.4.210 on my local PC, there are also to J2SE Runtime Environment 5 updates (4 & 6).



One of my open window AL's works as designed. It opens in Dialog mode.

The other Open Window AL's open in Search or Create and they don't function.



I can not double click in a table and get the corresponding record using the AR System Mid Tier Object list or any of my own tables.



The compatibility matrix says 1.4.2+ so I thought I was OK.

I also checked the settings in the Internet Options of IE6. I unchecked the Use JRE 1.5.006 for applet but our IT department seems to have it reset to checked at each Reboot.

If this is the issue then it looks like I am locked out of Midtier with IE6. There are too many PC's to change everyone's registry entry and Firefox is "not supported".

Does anyone know if there is a patch to use JRE 1.5+ for midtier?

Thanks,



John J. Reiser

Software Development Analyst

Remedy Administrator/Developer

Lockheed Martin Maritime Systems & Sensors

Moorestown, NJ 08057

The star that burns twice as bright burns half as long.

Pay close attention and be illuminated by its brilliance. - paraphrased by me



This posting was submitted via the Web interface

This posting was submitted via the Web interface This posting was submitted via the Web interface

Hello Listers,

Here's an update.
It stopped working again.

BUT if I perform a CTRL-N to open a new window with the form already
loaded then the Open Window AL's work when the buttons are clicked.
And when I logout of the new forms I get taken to the shared logout jsp.
Now I have two browsers windows: one logged out and the original one in
the form. Clicking on the Open Window AL button throws an error because
I am logged out of the session.

I'm kind of stumped because there is still that Open Dialog button that
works no matter which instance I use.

TIA,

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin Maritime Systems & Sensors
Moorestown, NJ 08057
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

Hello Listers,
Merry Christmas and Happy New Year

I have pinned the problem down to one common situation.
Our IT department runs a portal named Passport that has numerous
'iviews'
on the page.
Looks like an ARS View field to me.
If I type my Midtier URL into the address bar when the portal is
displayed
the proper page opens but the AL buttons that open other forms refuses
to work.
If I start once again at the portal and type www.cnn.com and then type
my
midtier URL the proper page opens and all of the AL buttons and
double-clicks on the tables work.
Is it possible that the javascript on the portal is preventing the
Midtier
from loading all that it needs to function? Most people will bookmark
the
Midtier link and the favorites bookmark tries to open the Midtier form
in
the same window, which of course doesn't work.
Oh and it's not a popup blocking thing either. I've turned it on and off
with no difference in the results.

Thank God this is the shortest day of the year. I can't take much more
of this.
Thanks,
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin Maritime Systems & Sensors
Moorestown, NJ 08057
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Tuesday, December 20, 2005 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier and IE6 are not working for all actions

Hello Listers,

Here's an update.
It stopped working again.

BUT if I perform a CTRL-N to open a new window with the form already
loaded then the Open Window AL's work when the buttons are clicked.
And when I logout of the new forms I get taken to the shared logout jsp.
Now I have two browsers windows: one logged out and the original one in
the form. Clicking on the Open Window AL button throws an error because
I am logged out of the session.

I'm kind of stumped because there is still that Open Dialog button that
works no matter which instance I use.

TIA,

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin Maritime Systems & Sensors
Moorestown, NJ 08057
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)