Here is the problem.

I created an account (customer) with 3 sites, each site has it's own contact and products.

Now when I open a ticket / issue. Then choose the account, then the site. However when you choose the site the contact information does not fill in automatically. So I perform a search for the contact information. Here's were my problem starts. The search provides all the contact that belongs to the site owned to the account and not the contact for that one site. So if I have a account with a 100 sites you will have 100 contact to choose from.

I called remedy and asked if I'm doing something wrong and they confirmed that this is the way the software has been configured to run., during a webex session does anyone have a work around for this?