Hi everybody,

i'm trying to set up remedy flashboards on my system.
In the RemedyUserTool the flashboard-field seems to get a connect, but always ends up with the following message:
Error.The server encountered an unexpected condition which prevented it from fulfilling the request.
java.lang.NoClassDefFoundError: com/remedy/arsys/logging/LoggerNames
...

I have installed:
RemedyUser 5.1
RemedyAdmin 5.1
Flashboards 5.1
Flashboards 5.1 MidTier
ArSystem 6.0 MidTier
Java (Version: J2sdk1.4.2)
IIS
NewAtlanta ServletExec ISAPI

I'm no java programmer, but there are a few log-files, reporting that there might be a problem with missing classes or parameters.
There is also an error message when I try to open the flashboard settings in the Remedy Configuration Tool saying: Error getting compiled page.


I'm looking forward to hear from somebody who might have had more expierence with flashboards and java than I have and can help me with this.

Thanks,

Sabine Hagen

You need to install the flashboard files on the midtier.
Please check the Flashboard guide for additional information.