**
Thomas:

No problem with the intellectual property or abuse of it. Why would I suggest restricting the use of RUG presentations? Because they can be misused to state the 'opinion' of BMC and might get them into an area that they just don't want to be in. The boot camp discussed features that BMC has built into Remedy ARS and what those features can be used for. They did not go into how other companies are using Remedy, unless it was directly related to the use the discussed feature.

James McKenzie


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Thomas Altamore
Sent: Tuesday, August 02, 2005 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: RUG 2005 Presentation Downloads


**
James,

While I am sure we have the exact same views on intellectual property, copyrights and the like, and we could debate it, that would be misusing this forum from its "intended purpose" as it does not pertain to a problem or solution. I would be happy to discuss it in private email.

Tom

>>> James.McKenzie@HQISEC.ARMY.MIL 8/2/2005 12:49:49 PM >>>

**
Thomas (and the list):

Just a clarification to my comments: Only those who currently use Remedy ARS and have a current support contract should have access to the RUG notes/documents. Also, the reason behind holding back those notes for a specified time period is to give those who attended the RUG priority availability. This is so that the attendees can get soft copies of documents that were not given out due to time constraints and to replace documents given out but either inadvertantly destroyed or lost. They definately should not be made available to the general public.
James McKenzie
Remedy Engineer
C-E LCMC HQISEC
L-3 GSI

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Thomas Altamore
Sent: Monday, August 01, 2005 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG 2005 Presentation Downloads


**
Hi James,

No problem with servers, it was the filter process that was put in place. The appropriate people are being yelled at to fix it.

Best Regards,
Tom

Thomas Altamore
Remedy System Analyst
Emerging Health Information Technology
100 Corporate Drive
Yonkers, N.Y. 10701
Office: 914-378-6689

>>> James.McKenzie@HQISEC.ARMY.MIL 8/1/2005 4:40:45 PM >>>

**

Susan:

I have to agree with you on this. BMC should provide either soft or hard copy documentation of the presentations given at the RUG. I used them from the 2001/2002 presentations to review/self-teach what was done at those RUGs (courtsey of someone at my employer/contractee that could attend them.)

Also, after a specified period of time, say a quarter, they could also be made available to the public. This way, those of us (like Claire) could get them. They might even be used as a sale technique by ARS Administrators/Engineers to get funding for next year's RUG. I know that I just talked about the Remedy Education Boot Camp, and I got funding to attend three days of seminars at the Pleastanton Training Facility. And it worked out great (except I cannot get WSDL to work over HTTPS, but that's another story.) In my humble opinion, releasing the RUG presentations to the public would be a great sales item.

And finally, BMC needs to get the problems with their servers repaired. As to the problems involving firewalls, they are too numerous for BMC alone to deal with. However, if you can get patches, you should be able to get the presentations.

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Susan Palmer
Sent: Monday, August 01, 2005 1:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG 2005 Presentation Downloads


**
That's very nice of you Thomas, but quite frankly BMC needs to set up something that works. I've done the Save Target As and get a '20' error about an issue with the document. It's pretty common for people especially at companies to have firewalls, they need to be able to work with that. I download other things from their website with no problem.

If we need an ftp site, BMC should provide it. Personally I would prefer the method used in previous years, yes another old way, where the presentations came on a CD at the conference. You get home, you're excited, you want to show the presentation to someone. It looses some of it's glitter when you have to make photocopies of the small slides to use. Besides, it can be timeconsuming to do alot of downloads, the CD was nice and could be referenced as needed.

But again, I may just be pick-nitting .... let's see how much was that registration fee ????

BMC, is there someplace we can order a CD? .... NO CHARGE PLEASE !

Thanks,
Susan


On 8/1/05, Thomas Altamore wrote:
**
This was an odd problem, I was informed when I downloaded them, that clicking on the link wouldn't download them. Instead it was required to right click and "Save Target As" . However when I clicked the links last week, they worked for me. Is it possibly a firewall issue for some? Either way, try doing the "Save Target As" maybe that will work for you.

At the very worst if it continues I would be happy to snail mail them on CD, or if there is enough demand set up an FTP site.

Let me know how it pans out.

Best Regards,


Thomas Altamore
Remedy System Analyst
Emerging Health Information Technology
100 Corporate Drive
Yonkers, N.Y. 10701
Office: 914-378-6689

>>> BSokol@SCHOLASTIC.COM 8/1/2005 3:53:42 PM >>>

**
I have the url and id/password. None of the presentations will download. I have tried from several PCs and locations. Has anyone actually downloaded any presentations?




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Altamore
Sent: Monday, August 01, 2005 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG 2005 Presentation Downloads


**
There is a URL along with a login and password that was given in the RUG kits. I have contacted Mr. Dooling to see if everyone could be emailed with the proper information in case it was lost. I don't think that they are providing it for those who did not attend. I will see if that can be changed and made public information.

Best Regards,



Thomas Altamore
Remedy System Analyst
Emerging Health Information Technology
100 Corporate Drive
Yonkers, N.Y. 10701
Office: 914-378-6689

>>> BSokol@SCHOLASTIC.COM 8/1/2005 11:21:09 AM >>>

**
The link is there but I have never been able to download any of the presentations. They all load the first page and then freeze. Has anyone been able to download the presentations?




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Watson, Matthew (Melbourne)

Sent: Friday, July 22, 2005 3:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: RUG 2005 Presentation Downloads


**
The presentations appear to no longer be available for download. I've gone to the URL specified on the "ACTIVATE KNOWLEDGE" paper and I can see all of the sessions, but there's no longer any link to the slides (in fact the entire 'Presentation' column is missing).

Anyone know why that is?




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kern Robert (SBA)
Sent: Thursday, 21 July 2005 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG 2005 Presentation Downloads


**
Last year and the year before (if recalling right), it took some days for the presentations to be available for general public. Suppose will be the same this time.

It's always a great thing being able to read them (and they are all archived here on disks). Especially for me from Germany, as I will never ever be able to go to a RUG as no one pays for it (yeah poor me, pitty me please, now, hehe :-)

So... anyway. Just let's wait and see.

Robert





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann Michael W Ctr 21 SCS/SCBBN

Sent: Wednesday, July 20, 2005 11:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG 2005 Presentation Downloads
Importance: High


**
The URL, user name, and password for access are on a sheet of yellow paper included in your RUG packet (the clear plastic folio). The sheet says "ACTIVATE KNOWLEDGE" at the top.

Mike Luttmann
Senior Database Engineer
Michael.Luttmann.Ctr@peterson.af.mil






From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Wednesday, July 20, 2005 11:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: RUG 2005 Presentation Downloads

**
I think everyone is watching what is being posted. The url was provided to those that attended (paid) for RUG. With formats changing in general it is wise to make sure things that are made available are not withdrawn in the future. If BMC decides at some point to open it up, which would be great for everyone, that's up to them. What people do privately is one thing, but may not need to be advertised here.

Susan


On 7/20/05, Duchene, William H - Eagan, MN - Contractor < William.H.Duchene@usps.gov> wrote:
**
Why not post the URL so that we can all visit the site and see the presentations?

-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On Behalf Of Susan Palmer
Sent: Wednesday, July 20, 2005 10:08 AM
To: arslist@arslist.org
Subject: Re: RUG 2005 Presentation Downloads

**
The couple that I tried downloading said "There is a problem with this document (20)" and wouldn't open. I just haven't reported it yet. Guess I need to open a ticket ..... sheeeesssshhhhh !

Susan


On 7/20/05, Rick Cook < rcook@denaliai.com> wrote:
**
It's on a yellow sheet of paper that was in that plastic sleeve of stuff they gave us in our backpacks. I just found it yesterday.

Rick




From: Gregory, Noland
Sent: Wed 7/20/2005 7:27 AM
To: arslist@ARSLIST.ORG
Subject: RUG 2005 Presentation Downloads


**
Good Evening all,
I'm trying to download the slides from this year's RUG. Unfortunately, I missed the session they revealed the secret handshake in. What are we supposed to be using for the login and password for the downloads?

Noland Gregory
Sr. Remedy Developer
Fifth Third Bank


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**

Hello, all,

Here's how I downloaded everything I wanted (and then some).

Upgrade Acrobat reader to the lastest version (don't know if that is really needed, but it was the first thing I did).

Go to the download site; on the paperclip icon, right click and choose 'Save Target As'. Save file locally.

Open Acrobat Reader accessing no .pdf (just open the app).

File, Open, choose your previously downloaded .pdf.

jw

This posting was submitted via the Web interface This posting was submitted via the Web interface

**
Or you could create a form called "RUG 2005", add an attachment field to it, and use the Short Description field to label each of the Presentations. Follow the steps below, but instead of opening the files save them in the form and type a description for each of the presentations. Then you can sort and search for the presentations that you want to look at any time. :D


Darrell E Reading II
Remedy Engineering Team
Wal-Mart
75754
dereadi@wal-mart.com
Internal customers:
Click Here to open a support ticket for issues or enhancement requests.
##################
##################
##################
##################
##################
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##################





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jack Wise
Sent: Tuesday, August 02, 2005 15:03
To: arslist@ARSLIST.ORG
Subject: Re: RUG 2005 Presentation Downloads


**

Hello, all,

Here's how I downloaded everything I wanted (and then some).

Upgrade Acrobat reader to the lastest version (don't know if that is really needed, but it was the first thing I did).

Go to the download site; on the paperclip icon, right click and choose 'Save Target As'. Save file locally.

Open Acrobat Reader accessing no .pdf (just open the app).

File, Open, choose your previously downloaded .pdf.

jw

This posting was submitted via the Web interface This posting was submitted via the Web interface



********************************************************************** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ********************************************************************** Wal- Mart Confidential **********************************************************************

This posting was submitted via the Web interface

Hello,

Where can I find the links? Or is it only for tutorial attendees?

TIA,

Darek Kuzara

> **
>
> Hello, all,
>
> Here’s how I downloaded everything I wanted (and then some).
>
> Upgrade Acrobat reader to the lastest version (don’t know if that is
> really needed, but it was the first thing I did).
>
> Go to the download site; on the paperclip icon, right click and choose
> ‘Save Target As’. Save file locally.
>
> Open Acrobat Reader accessing no .pdf (just open the app).
>
> File, Open, choose your previously downloaded .pdf.
>


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

** You might start by reading the full post !


On 8/2/05, Dariusz Kuzara wrote:

Hello,

Where can I find the links? Or is it only for tutorial attendees?

TIA,

Darek Kuzara

> **
>
> Hello, all,
>
> Here's how I downloaded everything I wanted (and then some).
>
> Upgrade Acrobat reader to the lastest version (don't know if that is
> really needed, but it was the first thing I did).
>
> Go to the download site; on the paperclip icon, right click and choose
> 'Save Target As'. Save file locally.
>
> Open Acrobat Reader accessing no .pdf (just open the app).
>
> File, Open, choose your previously downloaded .pdf.
>


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto: support@arslist.org)



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