**

Good analysis and thoughtfully done! - I guess it takes a little edge off the disappointment for Claire and me and the others that could not attend.

Hopefully some smart people at BMC will read this with care (and caring).

Tom Griggs
Bridgeport Hospital
Bridgeport CT

-----Original Message-----
From: Action Request System discussion list(ARSList) [SMTP:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Tuesday, July 19, 2005 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG 2005 - Some feedback

**
I agree with alot of what Warren voiced. I was disappointed that I had session slots that had no offering of interest. In the past it always seemed to be ... which one should I choose for this slot. Oh no I don't want to miss that one.


In the eight previous RUGS that I have attended I generally came home overwhelmed with new knowledge, completely exhausted (and not from the parties), and eager to implement many of the new techniques I learned. Yes, we always had the sneak peaks that excited us and made us want the next version sooner, and that part was probably no different this year.

But what I truly missed were the technical sessions where you learned something about the nuts and bolts. I cannot believe there's nothing to learn ! It just felt like you were in overview sessions, and I don't mean that as a knock on the presentors. They did a good job and many were very interesting. It was more the selection of topics available to developers.

Yes, I did another CMDB, my fourth this year, but I think it's finally sinking in and I'm hoping it will still be there next year when we finally get ready to use it.


I definitely preferred the old Tuesday through Thursday format with Friday for travel. I had to get on a plane at noon to be home by 10pm so I missed most of Friday, for which I felt cheated but in other ways relieved. Darn that summer schedule that can make you busy on Saturdays.


I enjoyed talking to everyone, it is always one of the most rewarding parts of RUG. And there are always new people to meet and put a face with a voice or email. I do believe this is one of the friendliest groups I've ever been a part of. And kudos to Dan Bloom for making this a truly lively arlist session. Kelly and Dan might consider a recording some day .... :) I loved the magnetic words and I noticed ALOT of people wore the 10th anniversary pins.


In another post someone commented on room capacity. I had preregistered for the sessions I went too, but many did not. Now I did it so I could print out my easier to read schedule, not so I would have a seat. I think they should have made that more obvious during the registration process. And they need to improve their workflow to eliminate over-booking ! It's obvious people like tables since those spots fill up very quickly as compared to the rows of chairs only.


Another thing I noticed was the lack of Remedy employee attendees. Usually when in the area the support center people attended on a rotating basis so you could mingle with them. If they were there, I didn't see anyone. And it might of been my imagination, but I didn't see the engineers around as much as usual. Also there was the lack of 'Remedy' shirted presence for easy identification, or did I just miss that also. Doug Mueller did an excellent job making himself available.


Evening with engineering needed a BIGGER room.

It wasn't as 'interferring' having the other product people there as I originally thought it would be. Actually I didn't meet anyone that wasn't Remedy customer or a vendor. I guess those might have been the rooms to go in .... ;)


I know we all make our own good time and that's our responsibility. But it just wasn't quite the same and I doubt that it ever will be again. My one big hope is that next year we have a greater focus on 'technical' sessions. I guess it's not too early for us to think of a presentation. Think of what the sessions could be if our top responders on the arslist came up with presentations !


Thanks for listening,
Susan


Susan Palmer

ShopperTrak

200 W Monroe St 11th Floor

Chicago, IL 60606

312-529-5325

spalmer@shoppertrak.com









On 7/19/05, Rick Cook > wrote:

**
Warren, I agree with some of what you just said, but I don't agree that the conference was shorter, except that it let out a couple hours earlier the last day (for those who hadn't already left). They used to go Tue-Thur, this year it was Wed-Fri. Each had two days of tutorials on the front end. I know that there were more parties this year - could that have affected math skills? :)


While I agree that the CMDB was a bit beat-us-over-the-head, I think the message that BMC needed to express (and that anyone paying attention got) was that CMDB is the linch pin of Remedy's and BMC's offerings in the future, and we need to get on that train sooner or later if we're going to keep up.


Given the tighter integrations between BMC products that we saw previews of for v7.0, I hope the sales focus will be lighter next year, with a greater focus on the customer business experience vs. All CMDB All the time.


Rick

P.S. Now, who's up for inventing a drink called the CMDB for next year's parties?




From: Warren Baltimore
Sent: Tue 7/19/2005 10:54 AM
To: arslist@ARSLIST.ORG
Subject: RUG 2005 - Some feedback



RUG was a very nice time. As always, the most valuable thing about
RUG is the ability to hang out with other "like minded" people and
talk Remedy.

That being said....

There was quite a bit of discussion amongst a number of folks (myself
included) on how disappointed we were in the overall RUG program. In
my opinion, the conference was for the most part a giant Marketing
push by BMC. There was very little in the way of Breakout sessions
that were pure Remedy. Instead (again, in my opinion) they were
designed to market some aspect of CMDB. There was very little in the
way of new information presented. I also found that the information
that was presented was often very basic. Where were the sessions of
yesteryear that discussed the way that others were using ARS? Last
year, we saw sessions like:

Flashboards: Monitoring your Business Process.
Web enabled applications based on Remedy Mid-Tier and PHP
Automated Client and Server Mgt.
The Wireless Help Desk at Fred Hutchinson Cancer Res. Ctr.
Discovering Server groups in 6.0
Supporting JPL's Missions to Mars
Using AR System in a Global Market
Recent Trends in Knowledgebase Mgt.
How to configure and use SNMP with ARS 6.0
etc.

This is just a short list of some things that were offered last year.

This year, the majority of the sessions offered were designed to
discuss CMDB etc. I heard from a number of folks that would go to
what they thought was a promising session only to find out that they
were discussing MAGIC! (boy, that had to hurt).

Now, let me just say that I fully expect sessions regarding the new
CMDB suite and all that is associated with it to be part of RUG. Lot
of people use them and a lot of people are interested in them
(someday, I'm probably going to be more interested in them
myself...just not on my Radar right now). BUT, they should not be the
focus!

I don't know if anybody else noticed this other than Roger Nall, but
it was also one day shorter this year. So, BMC shortened the program,
loaded it up with CMDB marketing and skirted a lot of items that I
would think would have been a lot more valuable to the average Remedy
Developer. If BMC is going to load down RUG like that, then I don't
think we should have to pay for a marketing program. I am going to be
directing some feedback to BMC directly regarding this. If you agree
with me, or if some of what I have said rings true with you, please
forward those items on to BMC. We, the ARSList, have shown time and
time again that BMC does listen to us. I think that they are a good
company, and I have appreciated how they came to our rescue and
released us from the tracks as the Peregrim train bore down on us.
But, they are not perfect. Let 'em know how you feel!

Have a great day!

Warren



--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my
own.


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org )

This posting was submitted via the Web interface


This posting was submitted via the Web interface

This posting was submitted via the Web interface

RUG was a very nice time. As always, the most valuable thing about
RUG is the ability to hang out with other "like minded" people and
talk Remedy.

That being said....

There was quite a bit of discussion amongst a number of folks (myself
included) on how disappointed we were in the overall RUG program. In
my opinion, the conference was for the most part a giant Marketing
push by BMC. There was very little in the way of Breakout sessions
that were pure Remedy. Instead (again, in my opinion) they were
designed to market some aspect of CMDB. There was very little in the
way of new information presented. I also found that the information
that was presented was often very basic. Where were the sessions of
yesteryear that discussed the way that others were using ARS? Last
year, we saw sessions like:

Flashboards: Monitoring your Business Process.
Web enabled applications based on Remedy Mid-Tier and PHP
Automated Client and Server Mgt.
The Wireless Help Desk at Fred Hutchinson Cancer Res. Ctr.
Discovering Server groups in 6.0
Supporting JPL's Missions to Mars
Using AR System in a Global Market
Recent Trends in Knowledgebase Mgt.
How to configure and use SNMP with ARS 6.0
etc.

This is just a short list of some things that were offered last year.

This year, the majority of the sessions offered were designed to
discuss CMDB etc. I heard from a number of folks that would go to
what they thought was a promising session only to find out that they
were discussing MAGIC! (boy, that had to hurt).

Now, let me just say that I fully expect sessions regarding the new
CMDB suite and all that is associated with it to be part of RUG. Lot
of people use them and a lot of people are interested in them
(someday, I'm probably going to be more interested in them
myself...just not on my Radar right now). BUT, they should not be the
focus!

I don't know if anybody else noticed this other than Roger Nall, but
it was also one day shorter this year. So, BMC shortened the program,
loaded it up with CMDB marketing and skirted a lot of items that I
would think would have been a lot more valuable to the average Remedy
Developer. If BMC is going to load down RUG like that, then I don't
think we should have to pay for a marketing program. I am going to be
directing some feedback to BMC directly regarding this. If you agree
with me, or if some of what I have said rings true with you, please
forward those items on to BMC. We, the ARSList, have shown time and
time again that BMC does listen to us. I think that they are a good
company, and I have appreciated how they came to our rescue and
released us from the tracks as the Peregrim train bore down on us.
But, they are not perfect. Let 'em know how you feel!

Have a great day!

Warren



--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my
own.


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

Warren,

LOL, I thought I was the only one getting sick of hearing about the
CMDB. This is my second rug, the other was in 2001 during the dark
ages, so I don't have much to compare with. I agree that more technical
depth would be appreciated at these sessions.

Clink clink... my two cents

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren Baltimore
Sent: Tuesday, July 19, 2005 1:54 PM
To: arslist@ARSLIST.ORG
Subject: RUG 2005 - Some feedback

RUG was a very nice time. As always, the most valuable thing about
RUG is the ability to hang out with other "like minded" people and
talk Remedy.

That being said....

There was quite a bit of discussion amongst a number of folks (myself
included) on how disappointed we were in the overall RUG program. In
my opinion, the conference was for the most part a giant Marketing
push by BMC. There was very little in the way of Breakout sessions
that were pure Remedy. Instead (again, in my opinion) they were
designed to market some aspect of CMDB. There was very little in the
way of new information presented. I also found that the information
that was presented was often very basic. Where were the sessions of
yesteryear that discussed the way that others were using ARS? Last
year, we saw sessions like:

Flashboards: Monitoring your Business Process.
Web enabled applications based on Remedy Mid-Tier and PHP
Automated Client and Server Mgt.
The Wireless Help Desk at Fred Hutchinson Cancer Res. Ctr.
Discovering Server groups in 6.0
Supporting JPL's Missions to Mars
Using AR System in a Global Market
Recent Trends in Knowledgebase Mgt.
How to configure and use SNMP with ARS 6.0
etc.

This is just a short list of some things that were offered last year.

This year, the majority of the sessions offered were designed to
discuss CMDB etc. I heard from a number of folks that would go to
what they thought was a promising session only to find out that they
were discussing MAGIC! (boy, that had to hurt).

Now, let me just say that I fully expect sessions regarding the new
CMDB suite and all that is associated with it to be part of RUG. Lot
of people use them and a lot of people are interested in them
(someday, I'm probably going to be more interested in them
myself...just not on my Radar right now). BUT, they should not be the
focus!

I don't know if anybody else noticed this other than Roger Nall, but
it was also one day shorter this year. So, BMC shortened the program,
loaded it up with CMDB marketing and skirted a lot of items that I
would think would have been a lot more valuable to the average Remedy
Developer. If BMC is going to load down RUG like that, then I don't
think we should have to pay for a marketing program. I am going to be
directing some feedback to BMC directly regarding this. If you agree
with me, or if some of what I have said rings true with you, please
forward those items on to BMC. We, the ARSList, have shown time and
time again that BMC does listen to us. I think that they are a good
company, and I have appreciated how they came to our rescue and
released us from the tracks as the Peregrim train bore down on us.
But, they are not perfect. Let 'em know how you feel!

Have a great day!

Warren



--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my
own.



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

I think that the CMDB discussions were very helpful. A lot of companies
that I talked with were trying to get a grasp of what it takes to get
there. I think that it became a Remedy sales pitch, because they did
not get the amount of people willing to give their own presentations,
so, what do you think that Remedy will fill it with?

The one thing that I disliked about the Rug is that they did not make it
clear that you had to pre-register for the breakout sessions in order to
gain attendance. And, if they knew that they had x number of people
register for that session, they should have made the room able to handle
x + some percentage. OR, when you signed in for the conference, they
should have directed you to a terminal to register for the breakout
sessions at that point.

Just my thoughts.

Tom Luebbe
Nielsen Media Research
Oldsmar, FL

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cantatore, Ben (PCLN-NW)
Sent: Tuesday, July 19, 2005 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] RUG 2005 - Some feedback

Warren,

LOL, I thought I was the only one getting sick of hearing about the
CMDB. This is my second rug, the other was in 2001 during the dark
ages, so I don't have much to compare with. I agree that more technical
depth would be appreciated at these sessions.

Clink clink... my two cents

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren Baltimore
Sent: Tuesday, July 19, 2005 1:54 PM
To: arslist@ARSLIST.ORG
Subject: RUG 2005 - Some feedback

RUG was a very nice time. As always, the most valuable thing about RUG
is the ability to hang out with other "like minded" people and talk
Remedy.

That being said....

There was quite a bit of discussion amongst a number of folks (myself
included) on how disappointed we were in the overall RUG program. In my
opinion, the conference was for the most part a giant Marketing push by
BMC. There was very little in the way of Breakout sessions that were
pure Remedy. Instead (again, in my opinion) they were designed to
market some aspect of CMDB. There was very little in the way of new
information presented. I also found that the information that was
presented was often very basic. Where were the sessions of yesteryear
that discussed the way that others were using ARS? Last year, we saw
sessions like:

Flashboards: Monitoring your Business Process.
Web enabled applications based on Remedy Mid-Tier and PHP Automated
Client and Server Mgt.
The Wireless Help Desk at Fred Hutchinson Cancer Res. Ctr.
Discovering Server groups in 6.0
Supporting JPL's Missions to Mars
Using AR System in a Global Market
Recent Trends in Knowledgebase Mgt.
How to configure and use SNMP with ARS 6.0 etc.

This is just a short list of some things that were offered last year.

This year, the majority of the sessions offered were designed to discuss
CMDB etc. I heard from a number of folks that would go to what they
thought was a promising session only to find out that they were
discussing MAGIC! (boy, that had to hurt).

Now, let me just say that I fully expect sessions regarding the new CMDB
suite and all that is associated with it to be part of RUG. Lot of
people use them and a lot of people are interested in them (someday, I'm
probably going to be more interested in them myself...just not on my
Radar right now). BUT, they should not be the focus!

I don't know if anybody else noticed this other than Roger Nall, but it
was also one day shorter this year. So, BMC shortened the program,
loaded it up with CMDB marketing and skirted a lot of items that I would
think would have been a lot more valuable to the average Remedy
Developer. If BMC is going to load down RUG like that, then I don't
think we should have to pay for a marketing program. I am going to be
directing some feedback to BMC directly regarding this. If you agree
with me, or if some of what I have said rings true with you, please
forward those items on to BMC. We, the ARSList, have shown time and
time again that BMC does listen to us. I think that they are a good
company, and I have appreciated how they came to our rescue and released
us from the tracks as the Peregrim train bore down on us.
But, they are not perfect. Let 'em know how you feel!

Have a great day!

Warren



--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my own.



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

**
Warren, I agree with some of what you just said, but I don't agree that the conference was shorter, except that it let out a couple hours earlier the last day (for those who hadn't already left). They used to go Tue-Thur, this year it was Wed-Fri. Each had two days of tutorials on the front end. I know that there were more parties this year - could that have affected math skills? :)

While I agree that the CMDB was a bit beat-us-over-the-head, I think the message that BMC needed to express (and that anyone paying attention got) was that CMDB is the linch pin of Remedy's and BMC's offerings in the future, and we need to get on that train sooner or later if we're going to keep up.

Given the tighter integrations between BMC products that we saw previews of for v7.0, I hope the sales focus will be lighter next year, with a greater focus on the customer business experience vs. All CMDB All the time.

Rick

P.S. Now, who's up for inventing a drink called the CMDB for next year's parties?



From: Warren Baltimore
Sent: Tue 7/19/2005 10:54 AM
To: arslist@ARSLIST.ORG
Subject: RUG 2005 - Some feedback


RUG was a very nice time. As always, the most valuable thing about
RUG is the ability to hang out with other "like minded" people and
talk Remedy.

That being said....

There was quite a bit of discussion amongst a number of folks (myself
included) on how disappointed we were in the overall RUG program. In
my opinion, the conference was for the most part a giant Marketing
push by BMC. There was very little in the way of Breakout sessions
that were pure Remedy. Instead (again, in my opinion) they were
designed to market some aspect of CMDB. There was very little in the
way of new information presented. I also found that the information
that was presented was often very basic. Where were the sessions of
yesteryear that discussed the way that others were using ARS? Last
year, we saw sessions like:

Flashboards: Monitoring your Business Process.
Web enabled applications based on Remedy Mid-Tier and PHP
Automated Client and Server Mgt.
The Wireless Help Desk at Fred Hutchinson Cancer Res. Ctr.
Discovering Server groups in 6.0
Supporting JPL's Missions to Mars
Using AR System in a Global Market
Recent Trends in Knowledgebase Mgt.
How to configure and use SNMP with ARS 6.0
etc.

This is just a short list of some things that were offered last year.

This year, the majority of the sessions offered were designed to
discuss CMDB etc. I heard from a number of folks that would go to
what they thought was a promising session only to find out that they
were discussing MAGIC! (boy, that had to hurt).

Now, let me just say that I fully expect sessions regarding the new
CMDB suite and all that is associated with it to be part of RUG. Lot
of people use them and a lot of people are interested in them
(someday, I'm probably going to be more interested in them
myself...just not on my Radar right now). BUT, they should not be the
focus!

I don't know if anybody else noticed this other than Roger Nall, but
it was also one day shorter this year. So, BMC shortened the program,
loaded it up with CMDB marketing and skirted a lot of items that I
would think would have been a lot more valuable to the average Remedy
Developer. If BMC is going to load down RUG like that, then I don't
think we should have to pay for a marketing program. I am going to be
directing some feedback to BMC directly regarding this. If you agree
with me, or if some of what I have said rings true with you, please
forward those items on to BMC. We, the ARSList, have shown time and
time again that BMC does listen to us. I think that they are a good
company, and I have appreciated how they came to our rescue and
released us from the tracks as the Peregrim train bore down on us.
But, they are not perfect. Let 'em know how you feel!

Have a great day!

Warren



--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my
own.


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)
This posting was submitted via the Web interface

Did you put that on the survey? You did fill out the survey didn't
you?

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cantatore, Ben (PCLN-NW)
Sent: Tuesday, July 19, 2005 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG 2005 - Some feedback

Warren,

LOL, I thought I was the only one getting sick of hearing about the
CMDB. This is my second rug, the other was in 2001 during the dark
ages, so I don't have much to compare with. I agree that more technical
depth would be appreciated at these sessions.

Clink clink... my two cents

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren Baltimore
Sent: Tuesday, July 19, 2005 1:54 PM
To: arslist@ARSLIST.ORG
Subject: RUG 2005 - Some feedback

RUG was a very nice time. As always, the most valuable thing about RUG
is the ability to hang out with other "like minded" people and talk
Remedy.

That being said....

There was quite a bit of discussion amongst a number of folks (myself
included) on how disappointed we were in the overall RUG program. In my
opinion, the conference was for the most part a giant Marketing push by
BMC. There was very little in the way of Breakout sessions that were
pure Remedy. Instead (again, in my opinion) they were designed to
market some aspect of CMDB. There was very little in the way of new
information presented. I also found that the information that was
presented was often very basic. Where were the sessions of yesteryear
that discussed the way that others were using ARS? Last year, we saw
sessions like:

Flashboards: Monitoring your Business Process.
Web enabled applications based on Remedy Mid-Tier and PHP Automated
Client and Server Mgt.
The Wireless Help Desk at Fred Hutchinson Cancer Res. Ctr.
Discovering Server groups in 6.0
Supporting JPL's Missions to Mars
Using AR System in a Global Market
Recent Trends in Knowledgebase Mgt.
How to configure and use SNMP with ARS 6.0 etc.

This is just a short list of some things that were offered last year.

This year, the majority of the sessions offered were designed to discuss
CMDB etc. I heard from a number of folks that would go to what they
thought was a promising session only to find out that they were
discussing MAGIC! (boy, that had to hurt).

Now, let me just say that I fully expect sessions regarding the new CMDB
suite and all that is associated with it to be part of RUG. Lot of
people use them and a lot of people are interested in them (someday, I'm
probably going to be more interested in them myself...just not on my
Radar right now). BUT, they should not be the focus!

I don't know if anybody else noticed this other than Roger Nall, but it
was also one day shorter this year. So, BMC shortened the program,
loaded it up with CMDB marketing and skirted a lot of items that I would
think would have been a lot more valuable to the average Remedy
Developer. If BMC is going to load down RUG like that, then I don't
think we should have to pay for a marketing program. I am going to be
directing some feedback to BMC directly regarding this. If you agree
with me, or if some of what I have said rings true with you, please
forward those items on to BMC. We, the ARSList, have shown time and
time again that BMC does listen to us. I think that they are a good
company, and I have appreciated how they came to our rescue and released
us from the tracks as the Peregrim train bore down on us.
But, they are not perfect. Let 'em know how you feel!

Have a great day!

Warren



--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my own.



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

Darn Rick, your right! Thanks a lot Roger....RUG was the same
time....not sure what I was thinking.....

On 7/19/05, Rick Cook wrote:
> **
> Warren, I agree with some of what you just said, but I don't agree that the
> conference was shorter, except that it let out a couple hours earlier the
> last day (for those who hadn't already left). They used to go Tue-Thur,
> this year it was Wed-Fri. Each had two days of tutorials on the front end.
> I know that there were more parties this year - could that have affected
> math skills? :)
>
> While I agree that the CMDB was a bit beat-us-over-the-head, I think the
> message that BMC needed to express (and that anyone paying attention got)
> was that CMDB is the linch pin of Remedy's and BMC's offerings in the
> future, and we need to get on that train sooner or later if we're going to
> keep up.
>
> Given the tighter integrations between BMC products that we saw previews of
> for v7.0, I hope the sales focus will be lighter next year, with a greater
> focus on the customer business experience vs. All CMDB All the time.
>
> Rick
>
> P.S. Now, who's up for inventing a drink called the CMDB for next year's
> parties?
>
>
> From: Warren Baltimore
> Sent: Tue 7/19/2005 10:54 AM
> To: arslist@ARSLIST.ORG
> Subject: RUG 2005 - Some feedback
>
>
> RUG was a very nice time. As always, the most valuable thing about
RUG is
> the ability to hang out with other "like minded" people and
talk
> Remedy.

That being said....

There was quite a bit of discussion amongst a
> number of folks (myself
included) on how disappointed we were in the overall
> RUG program. In
my opinion, the conference was for the most part a giant
> Marketing
push by BMC. There was very little in the way of Breakout
> sessions
that were pure Remedy. Instead (again, in my opinion) they
> were
designed to market some aspect of CMDB. There was very little in
> the
way of new information presented. I also found that the information
that
> was presented was often very basic. Where were the sessions of
yesteryear
> that discussed the way that others were using ARS? Last
year, we saw
> sessions like:

Flashboards: Monitoring your Business Process.
Web enabled
> applications based on Remedy Mid-Tier and PHP
Automated Client and Server
> Mgt.
The Wireless Help Desk at Fred Hutchinson Cancer Res. Ctr.
Discovering
> Server groups in 6.0
Supporting JPL's Missions to Mars
Using AR System in a
> Global Market
Recent Trends in Knowledgebase Mgt.
How to configure and use
> SNMP with ARS 6.0
etc.

This is just a short list of some things that were
> offered last year.

This year, the majority of the sessions offered were
> designed to
discuss CMDB etc. I heard from a number of folks that would go
> to
what they thought was a promising session only to find out that they
were
> discussing MAGIC! (boy, that had to hurt).

Now, let me just say that I
> fully expect sessions regarding the new
CMDB suite and all that is
> associated with it to be part of RUG. Lot
of people use them and a lot of
> people are interested in them
(someday, I'm probably going to be more
> interested in them
myself...just not on my Radar right now). BUT, they
> should not be the
focus!

I don't know if anybody else noticed this other
> than Roger Nall, but
it was also one day shorter this year. So, BMC
> shortened the program,
loaded it up with CMDB marketing and skirted a lot of
> items that I
would think would have been a lot more valuable to the average
> Remedy
Developer. If BMC is going to load down RUG like that, then I
> don't
think we should have to pay for a marketing program. I am going to
> be
directing some feedback to BMC directly regarding this. If you agree
with
> me, or if some of what I have said rings true with you, please
forward those
> items on to BMC. We, the ARSList, have shown time and
time again that BMC
> does listen to us. I think that they are a good
company, and I have
> appreciated how they came to our rescue and
released us from the tracks as
> the Peregrim train bore down on us.
But, they are not perfect. Let 'em know
> how you feel!

Have a great day!

Warren



--
Warren R. Baltimore
> II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of
> Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The
> opinions expressed in this e-mail are in no way those of the
University of
> Washington, or the State of Washington. They are
> my
own.


UNSUBSCRIBE
> or access ARSlist Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org)
> This posting was submitted
> via the Web interface


--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my
own.


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

Wouldn't be much help if I hadn't!

Warren

On 7/19/05, Grooms, Frederick W wrote:
> Did you put that on the survey? You did fill out the survey didn't
> you?
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Cantatore, Ben (PCLN-NW)
> Sent: Tuesday, July 19, 2005 1:08 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: RUG 2005 - Some feedback
>
> Warren,
>
> LOL, I thought I was the only one getting sick of hearing about the
> CMDB. This is my second rug, the other was in 2001 during the dark
> ages, so I don't have much to compare with. I agree that more technical
> depth would be appreciated at these sessions.
>
> Clink clink... my two cents
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren Baltimore
> Sent: Tuesday, July 19, 2005 1:54 PM
> To: arslist@ARSLIST.ORG
> Subject: RUG 2005 - Some feedback
>
> RUG was a very nice time. As always, the most valuable thing about RUG
> is the ability to hang out with other "like minded" people and talk
> Remedy.
>
> That being said....
>
> There was quite a bit of discussion amongst a number of folks (myself
> included) on how disappointed we were in the overall RUG program. In my
> opinion, the conference was for the most part a giant Marketing push by
> BMC. There was very little in the way of Breakout sessions that were
> pure Remedy. Instead (again, in my opinion) they were designed to
> market some aspect of CMDB. There was very little in the way of new
> information presented. I also found that the information that was
> presented was often very basic. Where were the sessions of yesteryear
> that discussed the way that others were using ARS? Last year, we saw
> sessions like:
>
> Flashboards: Monitoring your Business Process.
> Web enabled applications based on Remedy Mid-Tier and PHP Automated
> Client and Server Mgt.
> The Wireless Help Desk at Fred Hutchinson Cancer Res. Ctr.
> Discovering Server groups in 6.0
> Supporting JPL's Missions to Mars
> Using AR System in a Global Market
> Recent Trends in Knowledgebase Mgt.
> How to configure and use SNMP with ARS 6.0 etc.
>
> This is just a short list of some things that were offered last year.
>
> This year, the majority of the sessions offered were designed to discuss
> CMDB etc. I heard from a number of folks that would go to what they
> thought was a promising session only to find out that they were
> discussing MAGIC! (boy, that had to hurt).
>
> Now, let me just say that I fully expect sessions regarding the new CMDB
> suite and all that is associated with it to be part of RUG. Lot of
> people use them and a lot of people are interested in them (someday, I'm
> probably going to be more interested in them myself...just not on my
> Radar right now). BUT, they should not be the focus!
>
> I don't know if anybody else noticed this other than Roger Nall, but it
> was also one day shorter this year. So, BMC shortened the program,
> loaded it up with CMDB marketing and skirted a lot of items that I would
> think would have been a lot more valuable to the average Remedy
> Developer. If BMC is going to load down RUG like that, then I don't
> think we should have to pay for a marketing program. I am going to be
> directing some feedback to BMC directly regarding this. If you agree
> with me, or if some of what I have said rings true with you, please
> forward those items on to BMC. We, the ARSList, have shown time and
> time again that BMC does listen to us. I think that they are a good
> company, and I have appreciated how they came to our rescue and released
> us from the tracks as the Peregrim train bore down on us.
> But, they are not perfect. Let 'em know how you feel!
>
> Have a great day!
>
> Warren
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> UW Medicine IT Services
> School of Medicine
> University of Washington
> Box 358220
> 1325 Fourth Ave, Suite 2000
> Seattle, WA 98101
>
> The opinions expressed in this e-mail are in no way those of the
> University of Washington, or the State of Washington. They are my own.
>
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>


--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my
own.


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

Hrmmm...the CMDB...

Like any good bartender will tell you, making a drink is a very modular
excercise. Your basic Screwdriver is a nice base to the Harvey Wallbanger or
Fuzzy Navel, for instance.

Consequently, were we to devise a drink called the CMDB, it would need to
follow the Object Oriented construction that's both inherent in the BMC CMDB
as well as bartending in general.

First we start with the base...

BMCDrink
public:
virtual 1 oz Sweet & Sour (or equal parts Rose's and Triple-Sec)
virtual 3 oz Soda Water or 7-Up

Over ice, blended or shaken

Then, we extend the Superclass BMCDrink to include a few Subclasses...

BMCWhereAmI:BMCDrink
public:
2 oz Tequila

protected:
I hope so

BMCComeHereOften:BMCWhereAmI
public:
1 oz Gran Marnier

friend:
Everybody!

BMCHeyGimmeBackMyKeys:BMCWhereAmI
public:
1 oz Vodka
1 oz Light Rum
1/2oz Gin


BMCBailIsHowMuch:BMCHeyGimmeBackMyKeys
public:
1 oz Captain Morgan's

protected:
1 large cell-mate...ok, maybe not so protected

friend:
Just this one nice cool tile right here...my only friend in the world

BMCStopTheCarGiddIThinkImNotFeelingWell:BMCBailIsHowMuch
public:
1/2 oz 151 Rum

protected:
1 ScotchGuard treated cloth interior (we hope)

BMCMargretThatcherIsAHottie:BMCStopTheCarGiddIThinkImNotFeelingWell
public:
1 pint Guiness chaser

BMCYourMoustaschesLookStoopidOssifer:BMCMargretThatcherIsAHottie
public:
2oz Grappa in a drop glass

protected:
1 Stomach pump
1 Automatic Electronic Defibrilator
1 Highly-paid trial attorney

And so on...

-Chris Woyton

Rick Cook wrote:

Warren, I agree with some of what you just said, but I don't agree that the
conference was shorter, except that it let out a couple hours earlier the
last
day (for those who hadn't already left). They used to go Tue-Thur, this
year it
was Wed-Fri. Each had two days of tutorials on the front end. I know that
there were more parties this year - could that have affected math skills?
:)

While I agree that the CMDB was a bit beat-us-over-the-head, I think the
message
that BMC needed to express (and that anyone paying attention got) was that
CMDB
is the linch pin of Remedy's and BMC's offerings in the future, and we need
to
get on that train sooner or later if we're going to keep up.


Given the tighter integrations between BMC products that we saw previews of
for
v7.0, I hope the sales focus will be lighter next year, with a greater focus
on
the customer business experience vs. All CMDB All the time.

Rick

P.S. Now, who's up for inventing a drink called the CMDB for next year's
parties?



From: Warren Baltimore
Sent: Tue 7/19/2005 10:54 AM
To: arslist@ARSLIST.ORG
Subject: RUG 2005 - Some feedback


RUG was a very nice time. As always, the most valuable thing about
RUG is the ability to hang out with other "like minded" people and
talk Remedy.

That being said....

There was quite a bit of discussion amongst a number of folks (myself
included) on how disappointed we were in the overall RUG program. In
my opinion, the conference was for the most part a giant Marketing
push by BMC. There was very little in the way of Breakout sessions
that were pure Remedy. Instead (again, in my opinion) they were
designed to market some aspect of CMDB. There was very little in the
way of new information presented. I also found that the information
that was presented was often very basic. Where were the sessions of
yesteryear that discussed the way that others were using ARS? Last
year, we saw sessions like:

Flashboards: Monitoring your Business Process.
Web enabled applications based on Remedy Mid-Tier and PHP
Automated Client and Server Mgt.
The Wireless Help Desk at Fred Hutchinson Cancer Res. Ctr.
Discovering Server groups in 6.0
Supporting JPL's Missions to Mars
Using AR System in a Global Market
Recent Trends in Knowledgebase Mgt.
How to configure and use SNMP with ARS 6.0
etc.

This is just a short list of some things that were offered last year.

This year, the majority of the sessions offered were designed to
discuss CMDB etc. I heard from a number of folks that would go to
what they thought was a promising session only to find out that they
were discussing MAGIC! (boy, that had to hurt).

Now, let me just say that I fully expect sessions regarding the new
CMDB suite and all that is associated with it to be part of RUG. Lot
of people use them and a lot of people are interested in them
(someday, I'm probably going to be more interested in them
myself...just not on my Radar right now). BUT, they should not be the
focus!

I don't know if anybody else noticed this other than Roger Nall, but
it was also one day shorter this year. So, BMC shortened the program,
loaded it up with CMDB marketing and skirted a lot of items that I
would think would have been a lot more valuable to the average Remedy
Developer. If BMC is going to load down RUG like that, then I don't
think we should have to pay for a marketing program. I am going to be
directing some feedback to BMC directly regarding this. If you agree
with me, or if some of what I have said rings true with you, please
forward those items on to BMC. We, the ARSList, have shown time and
time again that BMC does listen to us. I think that they are a good
company, and I have appreciated how they came to our rescue and
released us from the tracks as the Peregrim train bore down on us.
But, they are not perfect. Let 'em know how you feel!

Have a great day!

Warren





This mail sent using CableAmerica WebMail (www.cableamerica.com)


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

**
ROTFLMAO! Now THAT's a first class (no pun intended) effort!

Rick



From: Chris Woyton
Sent: Tue 7/19/2005 12:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG 2005 - Some feedback


Hrmmm...the CMDB...

Like any good bartender will tell you, making a drink is a very modular
excercise. Your basic Screwdriver is a nice base to the Harvey Wallbanger or
Fuzzy Navel, for instance.

Consequently, were we to devise a drink called the CMDB, it would need to
follow the Object Oriented construction that's both inherent in the BMC CMDB
as well as bartending in general.

First we start with the base...

BMCDrink
public:
virtual 1 oz Sweet & Sour (or equal parts Rose's and Triple-Sec)
virtual 3 oz Soda Water or 7-Up

Over ice, blended or shaken

Then, we extend the Superclass BMCDrink to include a few Subclasses...

BMCWhereAmI:BMCDrink
public:
2 oz Tequila

protected:
I hope so

BMCComeHereOften:BMCWhereAmI
public:
1 oz Gran Marnier

friend:
Everybody!

BMCHeyGimmeBackMyKeys:BMCWhereAmI
public:
1 oz Vodka
1 oz Light Rum
1/2oz Gin


BMCBailIsHowMuch:BMCHeyGimmeBackMyKeys
public:
1 oz Captain Morgan's

protected:
1 large cell-mate...ok, maybe not so protected

friend:
Just this one nice cool tile right here...my only friend in the world

BMCStopTheCarGiddIThinkImNotFeelingWell:BMCBailIsHowMuch
public:
1/2 oz 151 Rum

protected:
1 ScotchGuard treated cloth interior (we hope)

BMCMargretThatcherIsAHottie:BMCStopTheCarGiddIThinkImNotFeelingWell
public:
1 pint Guiness chaser

BMCYourMoustaschesLookStoopidOssifer:BMCMargretThatcherIsAHottie
public:
2oz Grappa in a drop glass

protected:
1 Stomach pump
1 Automatic Electronic Defibrilator
1 Highly-paid trial attorney

And so on...

-Chris Woyton

Rick Cook wrote:

Warren, I agree with some of what you just said, but I don't agree that the
conference was shorter, except that it let out a couple hours earlier the
last
day (for those who hadn't already left). They used to go Tue-Thur, this
year it
was Wed-Fri. Each had two days of tutorials on the front end. I know that
there were more parties this year - could that have affected math skills?
:)

While I agree that the CMDB was a bit beat-us-over-the-head, I think the
message
that BMC needed to express (and that anyone paying attention got) was that
CMDB
is the linch pin of Remedy's and BMC's offerings in the future, and we need
to
get on that train sooner or later if we're going to keep up.


Given the tighter integrations between BMC products that we saw previews of
for
v7.0, I hope the sales focus will be lighter next year, with a greater focus
on
the customer business experience vs. All CMDB All the time.

Rick

P.S. Now, who's up for inventing a drink called the CMDB for next year's
parties?



From: Warren Baltimore
Sent: Tue 7/19/2005 10:54 AM
To: arslist@ARSLIST.ORG
Subject: RUG 2005 - Some feedback


RUG was a very nice time. As always, the most valuable thing about
RUG is the ability to hang out with other "like minded" people and
talk Remedy.

That being said....

There was quite a bit of discussion amongst a number of folks (myself
included) on how disappointed we were in the overall RUG program. In
my opinion, the conference was for the most part a giant Marketing
push by BMC. There was very little in the way of Breakout sessions
that were pure Remedy. Instead (again, in my opinion) they were
designed to market some aspect of CMDB. There was very little in the
way of new information presented. I also found that the information
that was presented was often very basic. Where were the sessions of
yesteryear that discussed the way that others were using ARS? Last
year, we saw sessions like:

Flashboards: Monitoring your Business Process.
Web enabled applications based on Remedy Mid-Tier and PHP
Automated Client and Server Mgt.
The Wireless Help Desk at Fred Hutchinson Cancer Res. Ctr.
Discovering Server groups in 6.0
Supporting JPL's Missions to Mars
Using AR System in a Global Market
Recent Trends in Knowledgebase Mgt.
How to configure and use SNMP with ARS 6.0
etc.

This is just a short list of some things that were offered last year.

This year, the majority of the sessions offered were designed to
discuss CMDB etc. I heard from a number of folks that would go to
what they thought was a promising session only to find out that they
were discussing MAGIC! (boy, that had to hurt).

Now, let me just say that I fully expect sessions regarding the new
CMDB suite and all that is associated with it to be part of RUG. Lot
of people use them and a lot of people are interested in them
(someday, I'm probably going to be more interested in them
myself...just not on my Radar right now). BUT, they should not be the
focus!

I don't know if anybody else noticed this other than Roger Nall, but
it was also one day shorter this year. So, BMC shortened the program,
loaded it up with CMDB marketing and skirted a lot of items that I
would think would have been a lot more valuable to the average Remedy
Developer. If BMC is going to load down RUG like that, then I don't
think we should have to pay for a marketing program. I am going to be
directing some feedback to BMC directly regarding this. If you agree
with me, or if some of what I have said rings true with you, please
forward those items on to BMC. We, the ARSList, have shown time and
time again that BMC does listen to us. I think that they are a good
company, and I have appreciated how they came to our rescue and
released us from the tracks as the Peregrim train bore down on us.
But, they are not perfect. Let 'em know how you feel!

Have a great day!

Warren





This mail sent using CableAmerica WebMail (www.cableamerica.com)


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)


This posting was submitted via the Web interface

**
I agree with alot of what Warren voiced. I was disappointed that I had session slots that had no offering of interest. In the past it always seemed to be ... which one should I choose for this slot. Oh no I don't want to miss that one.

In the eight previous RUGS that I have attended I generally came home overwhelmed with new knowledge, completely exhausted (and not from the parties), and eager to implement many of the new techniques I learned. Yes, we always had the sneak peaks that excited us and made us want the next version sooner, and that part was probably no different this year. But what I truly missed were the technical sessions where you learned something about the nuts and bolts. I cannot believe there's nothing to learn ! It just felt like you were in overview sessions, and I don't mean that as a knock on the presentors. They did a good job and many were very interesting. It was more the selection of topics available to developers. Yes, I did another CMDB, my fourth this year, but I think it's finally sinking in and I'm hoping it will still be there next year when we finally get ready to use it.

I definitely preferred the old Tuesday through Thursday format with Friday for travel. I had to get on a plane at noon to be home by 10pm so I missed most of Friday, for which I felt cheated but in other ways relieved. Darn that summer schedule that can make you busy on Saturdays.

I enjoyed talking to everyone, it is always one of the most rewarding parts of RUG. And there are always new people to meet and put a face with a voice or email. I do believe this is one of the friendliest groups I've ever been a part of. And kudos to Dan Bloom for making this a truly lively arlist session. Kelly and Dan might consider a recording some day .... :) I loved the magnetic words and I noticed ALOT of people wore the 10th anniversary pins.

In another post someone commented on room capacity. I had preregistered for the sessions I went too, but many did not. Now I did it so I could print out my easier to read schedule, not so I would have a seat. I think they should have made that more obvious during the registration process. And they need to improve their workflow to eliminate over-booking ! It's obvious people like tables since those spots fill up very quickly as compared to the rows of chairs only.

Another thing I noticed was the lack of Remedy employee attendees. Usually when in the area the support center people attended on a rotating basis so you could mingle with them. If they were there, I didn't see anyone. And it might of been my imagination, but I didn't see the engineers around as much as usual. Also there was the lack of 'Remedy' shirted presence for easy identification, or did I just miss that also. Doug Mueller did an excellent job making himself available.

Evening with engineering needed a BIGGER room.

It wasn't as 'interferring' having the other product people there as I originally thought it would be. Actually I didn't meet anyone that wasn't Remedy customer or a vendor. I guess those might have been the rooms to go in .... ;)

I know we all make our own good time and that's our responsibility. But it just wasn't quite the same and I doubt that it ever will be again. My one big hope is that next year we have a greater focus on 'technical' sessions. I guess it's not too early for us to think of a presentation. Think of what the sessions could be if our top responders on the arslist came up with presentations !

Thanks for listening,
Susan


Susan Palmer

ShopperTrak

200 W Monroe St 11th Floor

Chicago, IL 60606

312-529-5325

spalmer@shoppertrak.com









On 7/19/05, Rick Cook wrote:

**
Warren, I agree with some of what you just said, but I don't agree that the conference was shorter, except that it let out a couple hours earlier the last day (for those who hadn't already left). They used to go Tue-Thur, this year it was Wed-Fri. Each had two days of tutorials on the front end. I know that there were more parties this year - could that have affected math skills? :)

While I agree that the CMDB was a bit beat-us-over-the-head, I think the message that BMC needed to express (and that anyone paying attention got) was that CMDB is the linch pin of Remedy's and BMC's offerings in the future, and we need to get on that train sooner or later if we're going to keep up.

Given the tighter integrations between BMC products that we saw previews of for v7.0, I hope the sales focus will be lighter next year, with a greater focus on the customer business experience vs. All CMDB All the time.

Rick

P.S. Now, who's up for inventing a drink called the CMDB for next year's parties?



From: Warren Baltimore
Sent: Tue 7/19/2005 10:54 AM
To: arslist@ARSLIST.ORG
Subject: RUG 2005 - Some feedback



RUG was a very nice time. As always, the most valuable thing about
RUG is the ability to hang out with other "like minded" people and
talk Remedy.

That being said....

There was quite a bit of discussion amongst a number of folks (myself
included) on how disappointed we were in the overall RUG program. In
my opinion, the conference was for the most part a giant Marketing
push by BMC. There was very little in the way of Breakout sessions
that were pure Remedy. Instead (again, in my opinion) they were
designed to market some aspect of CMDB. There was very little in the
way of new information presented. I also found that the information
that was presented was often very basic. Where were the sessions of
yesteryear that discussed the way that others were using ARS? Last
year, we saw sessions like:

Flashboards: Monitoring your Business Process.
Web enabled applications based on Remedy Mid-Tier and PHP
Automated Client and Server Mgt.
The Wireless Help Desk at Fred Hutchinson Cancer Res. Ctr.
Discovering Server groups in 6.0
Supporting JPL's Missions to Mars
Using AR System in a Global Market
Recent Trends in Knowledgebase Mgt.
How to configure and use SNMP with ARS 6.0
etc.

This is just a short list of some things that were offered last year.

This year, the majority of the sessions offered were designed to
discuss CMDB etc. I heard from a number of folks that would go to
what they thought was a promising session only to find out that they
were discussing MAGIC! (boy, that had to hurt).

Now, let me just say that I fully expect sessions regarding the new
CMDB suite and all that is associated with it to be part of RUG. Lot
of people use them and a lot of people are interested in them
(someday, I'm probably going to be more interested in them
myself...just not on my Radar right now). BUT, they should not be the
focus!

I don't know if anybody else noticed this other than Roger Nall, but
it was also one day shorter this year. So, BMC shortened the program,
loaded it up with CMDB marketing and skirted a lot of items that I
would think would have been a lot more valuable to the average Remedy
Developer. If BMC is going to load down RUG like that, then I don't
think we should have to pay for a marketing program. I am going to be
directing some feedback to BMC directly regarding this. If you agree
with me, or if some of what I have said rings true with you, please
forward those items on to BMC. We, the ARSList, have shown time and
time again that BMC does listen to us. I think that they are a good
company, and I have appreciated how they came to our rescue and
released us from the tracks as the Peregrim train bore down on us.
But, they are not perfect. Let 'em know how you feel!

Have a great day!

Warren



--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my
own.


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**

Susan wrote: ".I know we all make our own good time and that's our responsibility. But it just wasn't quite the same and I doubt that it ever will be again."



I wasn't there in the "early years" - I jumped in around 1999 - but I'm not surprised that things are more corporate. Even a few years ago, being a Remedy developer was more like being a member or a club than just a job skill. Fortunately, I think we all retain a bit of that attitude (it kind of sticks out when your work as an Air Force contractor!) I don't think things are even the same at, say, Apple as they were in the 1980's. (That must have been some gig.)



Still, having the ARSList is certainly a help. We have a place where we can let our hair down (for those without hair: that's a metaphor).



See y'all next year, at any breakout session entitled "Advanced Workflow for ARS 7.0: ."

Mike Luttmann
Michael.Luttmann.Ctr@peterson.af.mil





From: Susan Palmer [mailto:suzanpalmer@GMAIL.COM]
Sent: Tuesday, July 19, 2005 3:02 PM
Subject: Re: RUG 2005 - Some feedback



**

I agree with alot of what Warren voiced. I was disappointed that I had session slots that had no offering of interest. In the past it always seemed to be ... which one should I choose for this slot. Oh no I don't want to miss that one.



<.snipped.>



I know we all make our own good time and that's our responsibility. But it just wasn't quite the same and I doubt that it ever will be again. My one big hope is that next year we have a greater focus on 'technical' sessions. I guess it's not too early for us to think of a presentation. Think of what the sessions could be if our top responders on the arslist came up with presentations !



Thanks for listening,

Susan



Susan Palmer

ShopperTrak

200 W Monroe St 11th Floor

Chicago, IL 60606

312-529-5325

spalmer@shoppertrak.com







This posting was submitted via the Web interface

At least I still have my hair ! And I think Mike you just signed up for that session ... and I'll be attending !!

Susan


On 7/20/05, Luttmann Michael W Ctr 21 SCS/SCBBN wrote:

**

Susan wrote: "…I know we all make our own good time and that's our responsibility. But it just wasn't quite the same and I doubt that it ever will be again."



I wasn't there in the "early years" – I jumped in around 1999 - but I'm not surprised that things are more corporate. Even a few years ago, being a Remedy developer was more like being a member or a club than just a job skill. Fortunately, I think we all retain a bit of that attitude (it kind of sticks out when your work as an Air Force contractor!) I don't think things are even the same at, say, Apple as they were in the 1980's. (That must have been some gig.)



Still, having the ARSList is certainly a help. We have a place where we can let our hair down (for those without hair: that's a metaphor).



See y'all next year, at any breakout session entitled "Advanced Workflow for ARS 7.0: …"

Mike Luttmann
Michael.Luttmann.Ctr@peterson.af.mil







From: Susan Palmer [mailto: suzanpalmer@GMAIL.COM]
Sent: Tuesday, July 19, 2005 3:02 PM
Subject: Re: RUG 2005 - Some feedback



**

I agree with alot of what Warren voiced. I was disappointed that I had session slots that had no offering of interest. In the past it always seemed to be ... which one should I choose for this slot. Oh no I don't want to miss that one.



<…snipped…>





I know we all make our own good time and that's our responsibility. But it just wasn't quite the same and I doubt that it ever will be again. My one big hope is that next year we have a greater focus on 'technical' sessions. I guess it's not too early for us to think of a presentation. Think of what the sessions could be if our top responders on the arslist came up with presentations !



Thanks for listening,

Susan



Susan Palmer

ShopperTrak

200 W Monroe St 11th Floor

Chicago, IL 60606

312-529-5325

spalmer@shoppertrak.com







This posting was submitted via the Web interface