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I've set it up in Remedy for notifications to be sent as text messages to our cell phones. The only problem I'm having is for every notification that is sent comes across as 2 text messages on the cell phones. I need to strip the header off the pages if possible. At one time I had a VB program that I ran in outlook that stripped the message before it was sent on to the cell phones. But the person who created it is gone and so is the program. Has anyone ever worked with this? Or is there somewhere in ARS that this can be set up?

I also would like to strip all of the zeros from the case number in the notify messages. Any ideas?

Thanks in advance,

Debi Zimmerman
Software Support Specialist
Garden City Public Schools
620-276-5360

This posting was submitted via the Web interface

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If you would like to strip out the zeros from the Case numbers completely (not just in the notis), change the characteristcs of the entry id field, database input length, to 1.



jw





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zimmerman, Debi
Sent: Thursday, June 30, 2005 5:53 PM
To: arslist@ARSLIST.ORG
Subject: Question about pages



I've set it up in Remedy for notifications to be sent as text messages to our cell phones. The only problem I'm having is for every notification that is sent comes across as 2 text messages on the cell phones. I need to strip the header off the pages if possible. At one time I had a VB program that I ran in outlook that stripped the message before it was sent on to the cell phones. But the person who created it is gone and so is the program. Has anyone ever worked with this? Or is there somewhere in ARS that this can be set up?

I also would like to strip all of the zeros from the case number in the notify messages. Any ideas?

Thanks in advance,

Debi Zimmerman
Software Support Specialist
Garden City Public Schools
620-276-5360

This posting was submitted via the Web interface This posting was submitted via the Web interface

**

Debi,





Couple questions:



Stripping the header off : meaning from, subject etc. stripped off?





The leading zero issue could be resolved as follows:



REPLACE(LTRIM(REPLACE(, '0', ' ')), ' ', '0')





Will replace leading zeros in oracle ( all versions) field.



You can do a set field on that replaced string and use that field.





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zimmerman, Debi
Sent: Thursday, June 30, 2005 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Question about pages



I've set it up in Remedy for notifications to be sent as text messages to our cell phones. The only problem I'm having is for every notification that is sent comes across as 2 text messages on the cell phones. I need to strip the header off the pages if possible. At one time I had a VB program that I ran in outlook that stripped the message before it was sent on to the cell phones. But the person who created it is gone and so is the program. Has anyone ever worked with this? Or is there somewhere in ARS that this can be set up?

I also would like to strip all of the zeros from the case number in the notify messages. Any ideas?

Thanks in advance,

Debi Zimmerman
Software Support Specialist
Garden City Public Schools
620-276-5360

This posting was submitted via the Web interface This posting was submitted via the Web interface

**
Good Morning:

Yes to your first question.

And thanks for your leading zeros suggestion. Would I run this as a filter off the Help Desk form?


Debi Zimmerman
Software Support Specialist
Garden City Public Schools
620-276-5360





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rahman, Sayeed
Sent: Thursday, June 30, 2005 4:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question about pages


**

Debi,





Couple questions:



Stripping the header off : meaning from, subject etc. stripped off?





The leading zero issue could be resolved as follows:



REPLACE(LTRIM(REPLACE(, '0', ' ')), ' ', '0')





Will replace leading zeros in oracle ( all versions) field.



You can do a set field on that replaced string and use that field.





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zimmerman, Debi
Sent: Thursday, June 30, 2005 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Question about pages



I've set it up in Remedy for notifications to be sent as text messages to our cell phones. The only problem I'm having is for every notification that is sent comes across as 2 text messages on the cell phones. I need to strip the header off the pages if possible. At one time I had a VB program that I ran in outlook that stripped the message before it was sent on to the cell phones. But the person who created it is gone and so is the program. Has anyone ever worked with this? Or is there somewhere in ARS that this can be set up?

I also would like to strip all of the zeros from the case number in the notify messages. Any ideas?

Thanks in advance,

Debi Zimmerman
Software Support Specialist
Garden City Public Schools
620-276-5360

This posting was submitted via the Web interface This posting was submitted via the Web interface
This posting was submitted via the Web interface