I think that might be an option for me as the other "tutorials" are too
OTB for our organization. Of course as Brian mentioned there is always
the golf clubs.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Bean
Sent: Friday, April 22, 2005 8:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Tutorials 2005

I agree the tutorial selection is lacking... However, it was interesting
to see that in addition to the regular tutorials, they are now also
offering two-day "supplemental sessions". I'm particularly interested
in the ITIL Foundation Certification training. A little pricy at
$1,000, but it does include the certification exam. Might be worth
it... what do you guys think?

Thomas

----- Original Message -----
From:
Newsgroups: gmane.comp.crm.arsystem.general
Sent: Thursday, April 21, 2005 16:32
Subject: Tutorials 2005


Hi, I've also been checking available tutorials this year, and there
seems to have been a change compared with earlier years, of course many
good ones for those using ITIL, and BMC products, but could they not
have put in some for all of us who just build our own applications with
ordinary workflow, Tips and Tricks, advanced ARS-Functions,
API-examples, OLE, Email Engine examples, LDAP-intregration ...Sure many
would have appreciated those kind of 3 h tutorials.

L ars



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

**
Well, I did get an e-mail from Lincoln Bowser at BMC who I guess is the person in charge of the tutorials.

His comment was:

This year's RUG is somewhat different that previous years, in that we are expanding the conference to encompass all of the Service Management products and solutions. As such, we were challenged with the task of aligning the pre-conference tutorials thematically to the general conference; hence, a reduction in the typical AR System-focused topics.

I proceeded to take some issue with that.

I would heartily encourage any like minded listers to let BMC know how you feel. As a community, I have found that we can have some considerable influence when we talk as one. Let 'em know how you feel.

Warren

On 4/22/05, Fong, Den wrote:
> I think that might be an option for me as the other "tutorials" are too
> OTB for our organization. Of course as Brian mentioned there is always
> the golf clubs.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Bean
> Sent: Friday, April 22, 2005 8:36 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Tutorials 2005
>
> I agree the tutorial selection is lacking... However, it was interesting
> to see that in addition to the regular tutorials, they are now also
> offering two-day "supplemental sessions". I'm particularly interested
> in the ITIL Foundation Certification training. A little pricy at
> $1,000, but it does include the certification exam. Might be worth
> it... what do you guys think?
>
> Thomas
>
> ----- Original Message -----
> From:
> Newsgroups: gmane.comp.crm.arsystem.general
> Sent: Thursday, April 21, 2005 16:32
> Subject: Tutorials 2005
>
> Hi, I've also been checking available tutorials this year, and there
> seems to have been a change compared with earlier years, of course many
> good ones for those using ITIL, and BMC products, but could they not
> have put in some for all of us who just build our own applications with
> ordinary workflow, Tips and Tricks, advanced ARS-Functions,
> API-examples, OLE, Email Engine examples, LDAP-intregration ...Sure many
> would have appreciated those kind of 3 h tutorials.
>
> L ars
>
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>


--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101
Office E: warrenb@u.washington.edu
Personal E: warrenbaltimore@gmail.com
V: 206-543-7392
F: 206-221-4745

The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own.

This posting was submitted via the Web interface

**
Warren,

You make me want to double back on my own words. Which has offered me the enlightenment to better understand Susan's position. This is a User Group gathering for AR related items. So I can understand the feather-ruffling effect of reducing the amount of AR related items.

Brian

Warren Baltimore wrote:

**
Well, I did get an e-mail from Lincoln Bowser at BMC who I guess is the person in charge of the tutorials.

His comment was:

This year's RUG is somewhat different that previous years, in that we are expanding the conference to encompass all of the Service Management products and solutions. As such, we were challenged with the task of aligning the pre-conference tutorials thematically to the general conference; hence, a reduction in the typical AR System-focused topics.

I proceeded to take some issue with that.

I would heartily encourage any like minded listers to let BMC know how you feel. As a community, I have found that we can have some considerable influence when we talk as one. Let 'em know how you feel.

Warren

On 4/22/05, Fong, Den wrote:
> I think that might be an option for me as the other "tutorials" are too
> OTB for our organization. Of course as Brian mentioned there is always
> the golf clubs.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Bean
> Sent: Friday, April 22, 2005 8:36 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Tutorials 2005
>
> I agree the tutorial selection is lacking... However, it was interesting
> to see that in addition to the regular tutorials, they are now also
> offering two-day "supplemental sessions". I'm particularly interested
> in the ITIL Foundation Certification training. A little pricy at
> $1,000, but it does include the certification exam. Might be worth
> it... what do you guys think?
>
> Thomas
>
> ----- Original Message -----
> From: >
> Newsgroups: gmane.comp.crm.arsystem.general
> Sent: Thursday, April 21, 2005 16:32
> Subject: Tutorials 2005
>
> Hi, I've also been checking available tutorials this year, and there
> seems to have been a change compared with earlier years, of course many
> good ones for those using ITIL, and BMC products, but could they not
> have put in some for all of us who just build our own applications with
> ordinary workflow, Tips and Tricks, advanced ARS-Functions,
> API-examples, OLE, Email Engine examples, LDAP-intregration ...Sure many
> would have appreciated those kind of 3 h tutorials.
>
> L ars
>
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>


--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101
Office E: warrenb@u.washington.edu
Personal E: warrenbaltimore@gmail.com
V: 206-543-7392
F: 206-221-4745

The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own.

This posting was submitted via the Web interface



Brian Goralczyk
Mobile 574-249-0018
Email: bdg0584@yahoo.com
Website: www.acegolfclubs.com

"If we let the opinions of others keep us from doing what we know is right,
than we have betrayed both ourselves as well as those we interact with"
This posting was submitted via the Web interface

**
Thanks Warren, I stand corrected, I thought it was similar to last year.

It makes no sense for them to decrease the number of Remedy related sessions.

Given the attendance in the tutorials they must be a net gain for BMC, at the very least break even,
therefore it would behoove them to find rooms and presenters for all the types of Remedy topics they
had last year, if not more.

Not only that, but it improves the value proposition for companies to send people to have tutorials attached
so it might increase the RUG attendance as well.

Let's hope the right people are paying attention.

... Daniel
ps. or do they want fewer Remedy people at the conference in relation
to the other products to make the others feel more welcome?

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Warren Baltimore
Sent: April 22, 2005 12:18
To: arslist@ARSLIST.ORG
Subject: Re: Tutorials 2005


**
Well, I did get an e-mail from Lincoln Bowser at BMC who I guess is the person in charge of the tutorials.

His comment was:

This year's RUG is somewhat different that previous years, in that we are expanding the conference to encompass all of the Service Management products and solutions. As such, we were challenged with the task of aligning the pre-conference tutorials thematically to the general conference; hence, a reduction in the typical AR System-focused topics.

I proceeded to take some issue with that.

I would heartily encourage any like minded listers to let BMC know how you feel. As a community, I have found that we can have some considerable influence when we talk as one. Let 'em know how you feel.

Warren



This posting was submitted via the Web interface

Hi, I've also been checking available tutorials this year, and there seems to have been a change compared with earlier years, of course many good ones for those using ITIL, and BMC products, but could they not have put in some for all of us who just build our own applications with ordinary workflow, Tips and Tricks, advanced ARS-Functions, API-examples, OLE, Email Engine examples, LDAP-intregration ...Sure many would have appreciated those kind of 3 h tutorials.

L ars


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

Geez,

I just looked at the list of tutorials, talk about SUCKING. They
stink of sales pitches. And there is nothing for anyone who as Lars
points out just develops there own apps!

HEY BMC/Remedy! You Listening?????

Get it together! Your missing the boat on this.

On 4/21/05, lars.j.pettersson@vattenfall.com
wrote:
> Hi, I've also been checking available tutorials this year, and there seems to have been a change compared with earlier years, of course many good ones for those using ITIL, and BMC products, but could they not have put in some for all of us who just build our own applications with ordinary workflow, Tips and Tricks, advanced ARS-Functions, API-examples, OLE, Email Engine examples, LDAP-intregration ...Sure many would have appreciated those kind of 3 h tutorials.
>
> L ars
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>


--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101
Office E: warrenb@u.washington.edu
Personal E: warrenbaltimore@gmail.com
V: 206-543-7392
F: 206-221-4745

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my
own.


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

And I got jumped on for not wanting change when I mentioned that deficiency !

Susan

On 4/21/05, Warren Baltimore wrote:
> Geez,
>
> I just looked at the list of tutorials, talk about SUCKING. They
> stink of sales pitches. And there is nothing for anyone who as Lars
> points out just develops there own apps!
>
> HEY BMC/Remedy! You Listening?????
>
> Get it together! Your missing the boat on this.
>
> On 4/21/05, lars.j.pettersson@vattenfall.com
> wrote:
> > Hi, I've also been checking available tutorials this year, and there seems to have been a change compared with earlier years, of course many good ones for those using ITIL, and BMC products, but could they not have put in some for all of us who just build our own applications with ordinary workflow, Tips and Tricks, advanced ARS-Functions, API-examples, OLE, Email Engine examples, LDAP-intregration ...Sure many would have appreciated those kind of 3 h tutorials.
> >
> > L ars
> >
> >
> > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org)
> >
>
> --
> Warren R. Baltimore II
> Remedy Developer
> UW Medicine IT Services
> School of Medicine
> University of Washington
> Box 358220
> 1325 Fourth Ave, Suite 2000
> Seattle, WA 98101
> Office E: warrenb@u.washington.edu
> Personal E: warrenbaltimore@gmail.com
> V: 206-543-7392
> F: 206-221-4745
>
> The opinions expressed in this e-mail are in no way those of the
> University of Washington, or the State of Washington. They are my
> own.
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

Warren,

Geezzz I hate it when you sugar-coat things !!
Come no don't hold back... tell us what you really think ?

LOL

Don't forget the Evening with Engineering and of
course the Birds of a Feather, right Dan-o ?

R U Going anyway ?

Regards...Gidd

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Warren Baltimore
Sent: Thursday, April 21, 2005 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tutorials 2005


Geez,

I just looked at the list of tutorials, talk about SUCKING. They
stink of sales pitches. And there is nothing for anyone who as Lars
points out just develops there own apps!

HEY BMC/Remedy! You Listening?????

Get it together! Your missing the boat on this.

On 4/21/05, lars.j.pettersson@vattenfall.com
wrote:
> Hi, I've also been checking available tutorials this year, and there seems
to have been a change compared with earlier years, of course many good ones
for those using ITIL, and BMC products, but could they not have put in some
for all of us who just build our own applications with ordinary workflow,
Tips and Tricks, advanced ARS-Functions, API-examples, OLE, Email Engine
examples, LDAP-intregration ...Sure many would have appreciated those kind
of 3 h tutorials.
>
> L ars
>
>


> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>


--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101
Office E: warrenb@u.washington.edu
Personal E: warrenbaltimore@gmail.com
V: 206-543-7392
F: 206-221-4745

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my
own.



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

You think that's bad, you should see what I sent to Remedy........

Yes, I'm still going, but I'm bummed out about the tutorials. I don't
know if there is anything there that UW can use.....

Warren

On 4/21/05, Gidd Calden wrote:
> Warren,
>
> Geezzz I hate it when you sugar-coat things !!
> Come no don't hold back... tell us what you really think ?
>
> LOL
>
> Don't forget the Evening with Engineering and of
> course the Birds of a Feather, right Dan-o ?
>
> R U Going anyway ?
>
> Regards...Gidd
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG]On Behalf Of Warren Baltimore
> Sent: Thursday, April 21, 2005 2:59 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Tutorials 2005
>
> Geez,
>
> I just looked at the list of tutorials, talk about SUCKING. They
> stink of sales pitches. And there is nothing for anyone who as Lars
> points out just develops there own apps!
>
> HEY BMC/Remedy! You Listening?????
>
> Get it together! Your missing the boat on this.
>
> On 4/21/05, lars.j.pettersson@vattenfall.com
> wrote:
> > Hi, I've also been checking available tutorials this year, and there seems
> to have been a change compared with earlier years, of course many good ones
> for those using ITIL, and BMC products, but could they not have put in some
> for all of us who just build our own applications with ordinary workflow,
> Tips and Tricks, advanced ARS-Functions, API-examples, OLE, Email Engine
> examples, LDAP-intregration ...Sure many would have appreciated those kind
> of 3 h tutorials.
> >
> > L ars
> >
> >
>
>
> > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org)
> >
>
> --
> Warren R. Baltimore II
> Remedy Developer
> UW Medicine IT Services
> School of Medicine
> University of Washington
> Box 358220
> 1325 Fourth Ave, Suite 2000
> Seattle, WA 98101
> Office E: warrenb@u.washington.edu
> Personal E: warrenbaltimore@gmail.com
> V: 206-543-7392
> F: 206-221-4745
>
> The opinions expressed in this e-mail are in no way those of the
> University of Washington, or the State of Washington. They are my
> own.
>
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>


--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101
Office E: warrenb@u.washington.edu
Personal E: warrenbaltimore@gmail.com
V: 206-543-7392
F: 206-221-4745

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my
own.


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

And you deserve an apology...

sorry....

;-)

Warren.

On 4/21/05, Susan Palmer wrote:
> And I got jumped on for not wanting change when I mentioned that deficiency !
>
> Susan
>
> On 4/21/05, Warren Baltimore wrote:
> > Geez,
> >
> > I just looked at the list of tutorials, talk about SUCKING. They
> > stink of sales pitches. And there is nothing for anyone who as Lars
> > points out just develops there own apps!
> >
> > HEY BMC/Remedy! You Listening?????
> >
> > Get it together! Your missing the boat on this.
> >
> > On 4/21/05, lars.j.pettersson@vattenfall.com
> > wrote:
> > > Hi, I've also been checking available tutorials this year, and there seems to have been a change compared with earlier years, of course many good ones for those using ITIL, and BMC products, but could they not have put in some for all of us who just build our own applications with ordinary workflow, Tips and Tricks, advanced ARS-Functions, API-examples, OLE, Email Engine examples, LDAP-intregration ...Sure many would have appreciated those kind of 3 h tutorials.
> > >
> > > L ars
> > >
> > >
> > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > (Support: mailto:support@arslist.org)
> > >
> >
> > --
> > Warren R. Baltimore II
> > Remedy Developer
> > UW Medicine IT Services
> > School of Medicine
> > University of Washington
> > Box 358220
> > 1325 Fourth Ave, Suite 2000
> > Seattle, WA 98101
> > Office E: warrenb@u.washington.edu
> > Personal E: warrenbaltimore@gmail.com
> > V: 206-543-7392
> > F: 206-221-4745
> >
> > The opinions expressed in this e-mail are in no way those of the
> > University of Washington, or the State of Washington. They are my
> > own.
> >
> >
> > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org)
> >
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>


--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101
Office E: warrenb@u.washington.edu
Personal E: warrenbaltimore@gmail.com
V: 206-543-7392
F: 206-221-4745

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my
own.


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)