Snow? Wow, its 80 degrees here (-: Thanks for the advise on choices for
classes. We only use Remedy on very small scale (to track problems on
one particular computer system) and as such it does not have much of a
budget. The best I can hope for is one training class every 2 or 3 years
so I really need to spend my capitol wisely. I hope that you guys have a
great time at the RUG.


>Andy L. Mayfield
>System Operation Specialist
>Alabama Power Company
Office: 8-226-1805


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Tuesday, April 26, 2005 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Tutorials 2005

Andy,

If you could only take one class I'd recommend the Performance and
Tuning class. Alternatively if they still offer what was Advanced
Topics which may be the equivalent of Admin Part 3, or depending on
your background the Analysis and Design class.

We all learned from each other and continue to learn from each. We
all have different exposures to the features available and have
diverse knowledge. Because we share, as a group it makes us stronger.
Just another facet of the Remedy culture !

It's a great day here, the sun is out, we missed the snow .... what
more could we ask for !

Susan

On 4/26/05, Mayfield, Andy L. wrote:
> Susan,
>
> Thanks for the reply. This year would probably not be an option for me
> anyway due to budget constraints, but it may be a possibility in the
> future. I am not an advanced user by any stretch of the imagination
and
> wonder though if my "Remedy" money would be better spent on a regular
> training class. I'm not sure that I have the technical expertise hold
an
> intelligent Remedy conversation with most of you guys, but this forum
> and saved my arse more than once and I am so glad that I found it.
> Remedy's message board is almost worthless and until I found this I
> quite frequently found myself lost. I have taken the administration
> class for 4.X and 5.X, but I feel that I need something more.
>
>
> >Andy L. Mayfield
> >System Operation Specialist
> >Alabama Power Company
> Office: 8-226-1805
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
> Sent: Monday, April 25, 2005 5:53 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Tutorials 2005
>
> Andy,
>
> Don't confuse our rhetoric about the Tutorials and the change in
> format with the value of the RUG portion. Since we don't know what
> the sessions during RUG are yet it's hard to comment on them. I know
> that last year I found less sessions interesting to me than in the
> past. It may have been just what I was interested in that produced
> that judgement. BUT, there were numerous great sessions that hit home
> and provided educational benefits.
>
> But the other things like evening with the engineers, talking to other
> developers over lunch or dinner or when just taking a break in the
> open areas are not something that you can really put a price on. Of
> course that portion of the conference is what you make it, it does
> require one to at least put yourself out there and to say hello.
>
> And how many other product conferences have you gone to where you can
> talk to a man like Doug Mueller, co founder and CTO. You'll see him
> all through the conference in the open areas and he is very
> approachable.
>
> My point about it being a combined conference was not that I didn't
> want the other groups there, I just want to easily be able to identify
> other Remedy people. I'm sure I will have interesting conversations
> with people from all the groups, but I do have a focal interest that
> is primary.
>
> I believe they cover the majority of their costs with the fees. And
> there were a couple of times at least where there was free beer, if
> that's a priority in your decision ... there were other goodies too!
>
> Alot of our power comes from filling out the conference survey forms
> in an effort to compliment what goes well and ask for changes in
> things we don't like. But remember, what I like, you may not, so many
> times it probably cancels out. Plus as the conference is running,
> there are the executives available to listen along with many other
> staff members. There is generally an ask management session too on
> the second day, after you've had enough time to form opinions. I
> mentioned a few things last year and they were implemented not too
> long afterwards, which I was very pleased about.
>
> Since you have never been to a RUG it's easy to talk about 'not
> attending' as a form of action. We don't want it to go away, we just
> want it to be good for everyone. If you've attended there's a better
> than average chance you'll want to attend again. Ask those that are
> not lucky enough to be able to attend on a regular basis.
>
> Alot of us are one-man/woman shops and we don't have anyone else in
> the next desk to talk these things over with. This is our forum for
> discussion so don't always take negative remarks so seriously.
>
> Time to end the day !
>
> Susan
>
> On 4/25/05, Mayfield, Andy L. wrote:
> > I have never attended a RUG, but for what they charge they should
> > certainly be able to break even. That is unless of course they
provide
> > free alcohol....... I digress.
> >
> > My main point was this:
> >
> > We (the users) have all the power in this situation. If no one
attends
> > and the reasons why are communicated to BMC, you can bet that
> something
> > will change for the next year. Of course that is easy for me to say
> > since I do not attend anyway. I was actually going to post a
question
> as
> > to the usefulness of them and if it worth attending as a novice
admin,
> > but I think I have obtained the answer to that question. From what I
> am
> > reading, I straight-up Remedy class would probably be a better use
of
> > company money for me.
> >
> > Andy L. Mayfield
> > System Operation Specialist
> > Alabama Power Company
> > Office: 8-226-1805
> >
> >
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Button
> > Sent: Sunday, April 24, 2005 2:39 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Tutorials 2005
> >
> > To place a now obvious post-note to this thread; Because of the
> > diversity of
> > customer of both the ARS, and the Remedy off-the-shelf products, RUG
> has
> > always been a catch-all that applied to some people (new and
> prospective
> > customers), and has been sometime been viewed by others as a full-on
> > sales
> > seminar. In my case I usually attend when there are full version
> changes
> > coming.
> >
> > If BMC, which is the savior of this APP, and needs to be respected
as
> > such
> > wants to focus their sales of product at "Your" RUG, then who really
> > cares.
> > I am sure that the time, effort and money spent to organize such
> events,
> > which do not pay for themselves traditionally, no matter what the
fee,
> > could
> > be spent to oh....I dunno.... save a large portion of their
recently
> > laid
> > off workforce for instance.
> >
> > Lets give BMC a chance at this years RUG, and if they drop the ball,
> > then
> > nail them for it. We have to consider the time and the climate
before
> we
> > start beating on this ARS Owner like we did the last.
> >
> > Just an opinion.
> >
> > Tim
> >
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Parrish
> > Sent: Friday, April 22, 2005 9:17 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Tutorials 2005
> >
> > Just so we're straight about this:
> >
> > 1. I addressed my previous email to "All" and removed the previous
> > postings
> > because I didn't want to give the impression that I was attacking
any
> > single
> > individual.
> >
> > 2. I never said that you should not expect to be heard.
> >
> > 3. I have no idea which part of my statement is ridiculous. I have
to
> > assume
> > you gave the entire email a "ridiculous" label.
> >
> > 4. If you believe that just because you purchased something that you
> are
> > entitled to anything other than a working product and whatever else
is
> > outlined in your support agreement, then I would have to say that
> there
> > is a
> > definite communication gap here. As I said before, I don't believe
it
> > says
> > anywhere in your Remedy licensing agreement that you are entitled to
> > attend
> > a RUG conference .... If you could point it out to me, I would
greatly
> > appreciate it.
> >
> > Scott
> >
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren Baltimore
> > Sent: Friday, April 22, 2005 5:35 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Tutorials 2005
> >
> > Scott,
> >
> > That is the most ridiculous statement I've heard yet. My (and
others)
> > sense of entitlement is BECAUSE we are Remedy customers. I've Paid
my
> > money and I expect to be heard. I don't believe anyone here (at
least
> > not that I've heard) has suggested that there is no place for the
> > other BMC info....Just not at the expense of what has been a very
> > important and helpful aspect of RUG up to this time.
> >
> > If you are content with the direction that BMC is going. That's
> > great. You too are a customer and are entitled to your opinion.
But,
> > there is nothing wrong with expressing an opinion that BMC has made
a
> > mistake. And as I said earlier, expressing it to BMC directly
(which
> > I have). As to hosting the "DAMN" thing myself. Again, I've paid
my
> > money, and will again to go to the "damn" thing, and if I don't like
> > the lack of useful information for me at the "damn" tutorials, then
> > you can "damn" well bet that I'm going to voice it. And again, not
> > just in the list, but also with BMC directly.
> >
> > As to the OTB products. No one has suggested that there should be
no
> > tutorials in regards to them, only that it should not be at the
> > expense of those who do not use the OTB products.
> >
> > Sorry, if this or any previous post has ruffled your feathers, but
oh
> > well....
> >
> > Warren
> >
> > On 4/22/05, Scott Parrish wrote:
> > > All,
> > > Here's a novel approach to the situation: If you don't like it,
> don't
> > go.
> > If
> > > enough people stop attending then there will be no more RUGs and
> > nothing
> > to
> > > complain about.
> > >
> > > If you want what YOU want, then host the damn thing yourself. I've
> > never
> > > read anywhere in the Remedy licensing agreement that you are
> entitled
> > to a
> > > RUG and that said RUG should be run YOUR way. If you don't like
the
> > > tutorials, don't sign up for them. If you don't like the
conference
> > this
> > > year, don't go to next year's.
> > >
> > > This attitude of "entitlement" just because you are a Remedy/BMC
> > customer
> > is
> > > beyond me. If it weren't for BMC there would be NO Remedy today.
> While
> > there
> > > is no way of knowing absolutely if that is a true statement, I
> believe
> > it
> > is
> > > pretty much on the mark. So, blame BMC for ruining your precious
> RUG,
> > but
> > > also thank them for saving Remedy.
> > >
> > > By the way, I fully intend to attend RUG this year for the first
> time
> > since
> > > 2000. Not that I stayed away by choice, but just never had the
> > opportunity.
> > > I, for one, am looking forward to at least the opportunity to have
a
> > look
> > at
> > > BMC products because I know that there are many, many Remedy
> customers
> > out
> > > there looking to integrate their out of the box Remedy products
with
> > BMC
> > > products.
> > >
> > > If you don't like the tutorials, then don't sign up for them. If
you
> > don't
> > > like the conference, don't go. If you think it costs too much
money,
> > then
> > > don't pay for it.
> > >
> > > Lastly, I'm not sure that the true benefit of RUG is what
Remedy/BMC
> > offers
> > > here anyway. I think the true benefit is meeting other people in
the
> > Remedy
> > > community, finding out what they are doing and how they are doing,
> > putting
> > > faces to names and maybe even making a friend or two (which I am
> sure
> > I am
> > > doing with this post).
> > >
> > > Just my .02.
> > >
> > > Scott Parrish
> > > Remedy Skilled Professional
> > >
> > >
> >
>

> >
> >
> > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > (Support: mailto:support@arslist.org)
> > >
> >
> > --
> > Warren R. Baltimore II
> > Remedy Developer
> > UW Medicine IT Services
> > School of Medicine
> > University of Washington
> > Box 358220
> > 1325 Fourth Ave, Suite 2000
> > Seattle, WA 98101
> > Office E: warrenb@u.washington.edu
> > Personal E: warrenbaltimore@gmail.com
> > V: 206-543-7392
> > F: 206-221-4745
> >
> > The opinions expressed in this e-mail are in no way those of the
> > University of Washington, or the State of Washington. They are my
> > own.
> >
> >
>

> >
> >
> > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org)
> >
> >
>

> >
> >
> > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org)
> >
> >
>

> >
> > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org)
> >
> >
>

>
> > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org)
> >
>
>

>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>
>


> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

cha-ching ! Sale #1 for me .... ;)



On 4/26/05, Brian Goralczyk wrote:
> **
> Susan,
>
> I mis-represented myself when I used to word fight. Just that like me, many
> people here and get into very heated debates. I would say fighting would
> denote negative feelings, and I have rarely, if ever, gotten the feeling of
> people not liking each other here. Even if they don't get along all the
> time.
>
> It seems to me, that I should buy a bunch of those id cards. I could make a
> small fortune :-)
>
> Brian
>
>
>
> Susan Palmer wrote:
> Well it would accomplish one of my requests ! Actually you could get
> it quite small, maybe 1"x1", R=Remedy, B=bmc, M=Magic and so on.
> Could even have the letter flashing to drive you totally insane ...
> and color code it !
>
> I'm a little concerned that Brian thinks we fight .... no fighting, I
> think the general pattern flowing through the posts is drinking ...
> whether achololic or not.
>
> Susan
>
> On 4/26/05, Warren Baltimore wrote:
> > I WANT IT!!!!
> >
> > The ultimate in Geek NameTags!
> >
> > Can't you just see it now, non IT Types would be running from the
> > hotel screaming with a few thousand of us walking around with LED Name
> > tags!
> >
> > I really, really, really, really, really want it!
> >
> > On 4/26/05, Brian Goralczyk wrote:
> > > **
> > > If the desire/challenge is simply to identify each other all we need to
> do
> > > is get this
> > >
> http://www.electronicdisplays.com/prodcat/detail.asp?id=651
> > > and our problems and fights can go away.
> > >
> > > Brian
> > >
> > > Susan Palmer wrote:
> > > Andy,
> > >
> > > Don't confuse our rhetoric about the Tutorials and the change in
> > > format with the value of the RUG portion. Since we don't know what
> > > the sessions during RUG are yet it's hard to comment on them. I know
> > > that last year I found less sessions interesting to me than in the
> > > past. It may have been just what I was interested in that produced
> > > that judgement. BUT, there were numerous great sessions that hit home
> > > and provided educational benefits.
> > >
> > > But the other things like evening with the engineers, talking to other
> > > developers over lunch or dinner or when just taking a break in the
> > > open areas are not something that you can really put a price on. Of
> > > course that portion of the conference is what you make it, it does
> > > require one to at least put yourself out there and to say hello.
> > >
> > > And how many other product conferences have you gone to where you can
> > > talk to a man like Doug Mueller, co founder and CTO. You'll see him
> > > all through the conference in the open areas and he is very
> > > approachable.
> > >
> > > My point about it being a combined conference was not that I didn't
> > > want the other groups there, I just want to easily be able to identify
> > > other Remedy people. I'm sure I will have interesting conversations
> > > with people from all the groups, but I do have a focal interest that
> > > is primary.
> > >
> > > I believe they cover the majority of their costs with the fees. And
> > > there were a couple of times at least where there was free beer, if
> > > that's a priority in your decision ... there were other goodies too!
> > >
> > > Alot of our power comes from filling out the conference survey forms
> > > in an effort to compliment what goes well and ask for changes in
> > > things we don't like. But remember, what I like, you may not, so many
> > > times it probably cancels out. Plus as the conference is running,
> > > there are the executives available to listen along with many other
> > > staff members. There is generally an ask management session too on
> > > the second day, after you've had enough time to form opinions. I
> > > mentioned a few things last year and they were implemented not too
> > > long afterwards, which I was very pleased about.
> > >
> > > Since you have never been to a RUG it's easy to talk about 'not
> > > attending' as a form of action. We don't want it to go away, we just
> > > want it to be good for everyone. If you've attended there's a better
> > > than average chance you'll want to attend again. Ask those that are
> > > not lucky enough to be able to attend on a regular basis.
> > >
> > > Alot of us are one-man/woman shops and we don't have anyone else in
> > > the next desk to talk these things over with. This is our forum for
> > > discussion so don't always take negative remarks so seriously.
> > >
> > > Time to end the day !
> > >
> > > Susan
> > >
> > >
> > >
> > > On 4/25/05, Mayfield, Andy L. wrote:
> > > > I have never attended a RUG, but for what they charge they should
> > > > certainly be able to break even. That is unless of course they provide
> > > > free alcohol....... I digress.
> > > >
> > > > My main point was this:
> > > >
> > > > We (the users) have all the power in this situation. If no one attends
> > > > and the reasons why are communicated to BMC, you can bet that
> something
> > > > will change for the next year. Of course that is easy for me to say
> > > > since I do not attend anyway. I was actually going to post a question
> as
> > > > to the usefulness of them and if it worth attending as a novice admin,
> > > > but I think I have obtained the answer to that question. From what I
> am
> > > > reading, I straight-up Remedy class would probably be a better use of
> > > > company money for me.
> > > >
> > > > Andy L. Mayfield
> > > > System Operation Specialist
> > > > Alabama Power Company
> > > > Office: 8-226-1805
> > > >
> > > >
> > > > -----Original Message-----
> > > > From: Action Request System discussion list(ARSList)
> > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Button
> > > > Sent: Sunday, April 24, 2005 2:39 AM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Tutorials 2005
> > > >
> > > > To place a now obvious post-note to this thread; Because of the
> > > > diversity of
> > > > customer of both the ARS, and the Remedy off-the-shelf products, RUG
> has
> > > > always been a catch-all that applied to some people (new and
> prospective
> > > > customers), and has been sometime been viewed by others as a full-on
> > > > sales
> > > > seminar. In my case I usually attend when there are full version
> changes
> > > > coming.
> > > >
> > > > If BMC, which is the savior of this APP, and needs to be respected as
> > > > such
> > > > wants to focus their sales of product at "Your" RUG, then who really
> > > > cares.
> > > > I am sure that the time, effort and money spent to organize such
> events,
> > > > which do not pay for themselves traditionally, no matter what the fee,
> > > > could
> > > > be spent to oh....I dunno.... save a large portion of their recently
> > > > laid
> > > > off workforce for instance.
> > > >
> > > > Lets give BMC a chance at this years RUG, and if they drop the ball,
> > > > then
> > > > nail them for it. We have to consider the time and the climate before
> we
> > > > start beating on this ARS Owner like we did the last.
> > > >
> > > > Just an opinion.
> > > >
> > > > Tim
> > > >
> > > > -----Original Message-----
> > > > From: Action Request System discussion list(ARSList)
> > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Parrish
> > > > Sent: Friday, April 22, 2005 9:17 PM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Tutorials 2005
> > > >
> > > > Just so we're straight about this:
> > > >
> > > > 1. I addressed my previous email to "All" and removed the previous
> > > > postings
> > > > because I didn't want to give the impression that I was attacking any
> > > > single
> > > > individual.
> > > >
> > > > 2. I never said that you should not expect to be heard.
> > > >
> > > > 3. I have no idea which part of my statement is ridiculous. I have to
> > > > assume
> > > > you gave the entire email a "ridiculous" label.
> > > >
> > > > 4. If you believe that just because you purchased something that you
> are
> > > > entitled to anything other than a working product and whatever else is
> > > > outlined in your support agreement, then I would have to say that
> there
> > > > is a
> > > > definite communication gap here. As I said before, I don't believe it
> > > > says
> > > > anywhere in your Remedy licensing agreement that you are entitled to
> > > > attend
> > > > a RUG conference .... If you could point it out to me, I would greatly
> > > > appreciate it.
> > > >
> > > > Scott
> > > >
> > > > -----Original Message-----
> > > > From: Action Request System discussion list(ARSList)
> > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren Baltimore
> > > > Sent: Friday, April 22, 2005 5:35 PM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Tutorials 2005
> > > >
> > > > Scott,
> > > >
> > > > That is the most ridiculous statement I've heard yet. My (and others)
> > > > sense of entitlement is BECAUSE we are Remedy customers. I've Paid my
> > > > money and I expect to be heard. I don't believe anyone here (at least
> > > > not that I've heard) has suggested that there is no place for the
> > > > other BMC info....Just not at the expense of what has been a very
> > > > important and helpful aspect of RUG up to this time.
> > > >
> > > > If you are content with the direction that BMC is going. That's
> > > > great. You too are a customer and are entitled to your opinion. But,
> > > > there is nothing wrong with expressing an opinion that BMC has made a
> > > > mistake. And as I said earlier, expressing it to BMC directly (which
> > > > I have). As to hosting the "DAMN" thing myself. Again, I've paid my
> > > > money, and will again to go to the "damn" thing, and if I don't like
> > > > the lack of useful information for me at the "damn" tutorials, then
> > > > you can "damn" well bet that I'm going to voice it. And again, not
> > > > just in the list, but also with BMC directly.
> > > >
> > > > As to the OTB products. No one has suggested that there should be no
> > > > tutorials in regards to them, only that it should not be at the
> > > > expense of those who do not use the OTB products.
> > > >
> > > > Sorry, if this or any previous post has ruffled your feathers, but oh
> > > > well....
> > > >
> > > > Warren
> > > >
> > > > On 4/22/05, Scott Parrish wrote:
> > > > > All,
> > > > > Here's a novel approach to the situation: If you don't like it,
> don't
> > > > go.
> > > > If
> > > > > enough people stop attending then there will be no more RUGs and
> > > > nothing
> > > > to
> > > > > complain about.
> > > > >
> > > > > If you want what YOU want, then host the damn thing yourself. I've
> > > > never
> > > > > read anywhere in the Remedy licensing agreement that you are
> entitled
> > > > to a
> > > > > RUG and that said RUG should be run YOUR way. If you don't like the
> > > > > tutorials, don't sign up for them. If you don't like the conference
> > > > this
> > > > > year, don't go to next year's.
> > > > >
> > > > > This attitude of "entitlement" just because you are a Remedy/BMC
> > > > customer
> > > > is
> > > > > beyond me. If it weren't for BMC there would be NO Remedy today.
> While
> > > > there
> > > > > is no way of knowing absolutely if that is a true statement, I
> believe
> > > > it
> > > > is
> > > > > pretty much on the mark. So, blame BMC for ruining your precious
> RUG,
> > > > but
> > > > > also thank them for saving Remedy.
> > > > >
> > > > > By the way, I fully intend to attend RUG this year for the first
> time
> > > > since
> > > > > 2000. Not that I stayed away by choice, but just never had the
> > > > opportunity.
> > > > > I, for one, am looking forward to at least the opportunity to have a
> > > > look
> > > > at
> > > > > BMC products because I know that there are many, many Remedy
> customers
> > > > out
> > > > > there looking to integrate their out of the box Remedy products with
> > > > BMC
> > > > > products.
> > > > >
> > > > > If you don't like the tutorials, then don't sign up for them. If you
> > > > don't
> > > > > like the conference, don't go. If you think it costs too much money,
> > > > then
> > > > > don't pay for it.
> > > > >
> > > > > Lastly, I'm not sure that the true benefit of RUG is what Remedy/BMC
> > > > offers
> > > > > here anyway. I think the true benefit is meeting other people in the
> > > > Remedy
> > > > > community, finding out what they are doing and how they are doing,
> > > > putting
> > > > > faces to names and maybe even making a friend or two (which I am
> sure
> > > > I am
> > > > > doing with this post).
> > > > >
> > > > > Just my .02.
> > > > >
> > > > > Scott Parrish
> > > > > Remedy Skilled Professional
> > > > >
> > > > >
> > > >
> > >
>
> > > >
> > > >
> > > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > > (Support: mailto:support@arslist.org)
> > > > >
> > > >
> > > > --
> > > > Warren R. Baltimore II
> > > > Remedy Developer
> > > > UW Medicine IT Services
> > > > School of Medicine
> > > > University of Washington
> > > > Box 358220
> > > > 1325 Fourth Ave, Suite 2000
> > > > Seattle, WA 98101
> > > > Office E: warrenb@u.washington.edu
> > > > Personal E: warrenbaltimore@gmail.com
> > > > V: 206-543-7392
> > > > F: 206-221-4745
> > > >
> > > > The opinions expressed in this e-mail are in no way those of the
> > > > University of Washington, or the State of Washington. They are my
> > > > own.
> > > >
> > > >
> > >
>
> > > >
> > > >
> > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > (Support: mailto:support@arslist.org)
> > > >
> > > >
> > >
>
> > > >
> > > >
> > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > (Support: mailto:support@arslist.org)
> > > >
> > > >
> > >
>
> > > >
> > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > (Support: mailto:support@arslist.org)
> > > >
> > > >
> > >
>
> > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > (Support: mailto:support@arslist.org)
> > > >
> > >
> > >
>
> > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > (Support: mailto:support@arslist.org)
> > > This posting was
> submitted
> > > via the Web interface
> >
> > --
> > Warren R. Baltimore II
> > Remedy Developer
> > UW Medicine IT Services
> > School of Medicine
> > University of Washington
> > Box 358220
> > 1325 Fourth Ave, Suite 2000
> > Seattle, WA 98101
> >
> > The opinions expressed in this e-mail are in no way those of the
> > University of Washington, or the State of Washington. They are my
> > own.
> >
> >
>
> > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org)
> >
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
> This posting was submitted
> via the Web interface


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

Nah, that's for cowboy geeks....

I'm more of a City Geek.

On 4/26/05, Brian Goralczyk wrote:
> **
> And since warren is sooo excited about the badge, he would love to couple
> that with this.
> http://www.neon-nites.com/index.asp?PageAction=VIEWCATS&Category=383
>
> Warren Baltimore wrote:
> I WANT IT!!!!
>
> The ultimate in Geek NameTags!
>
> Can't you just see it now, non IT Types would be running from the
> hotel screaming with a few thousand of us walking around with LED Name
> tags!
>
> I really, really, really, really, really want it!
>
> On 4/26/05, Brian Goralczyk wrote:
> > **
> > If the desire/challenge is simply to identify each other all we need to do
> > is get this
> >
> http://www.electronicdisplays.com/prodcat/detail.asp?id=651
> > and our problems and fights can go away.
> >
> > Brian
> >
> > Susan Palmer wrote:
> > Andy,
> >
> > Don't confuse our rhetoric about the Tutorials and the change in
> > format with the value of the RUG portion. Since we don't know what
> > the sessions during RUG are yet it's hard to comment on them. I know
> > that last year I found less sessions interesting to me than in the
> > past. It may have been just what I was interested in that produced
> > that judgement. BUT, there were numerous great sessions that hit home
> > and provided educational benefits.
> >
> > But the other things like evening with the engineers, talking to other
> > developers over lunch or dinner or when just taking a break in the
> > open areas are not something that you can really put a price on. Of
> > course that portion of the conference is what you make it, it does
> > require one to at least put yourself out there and to say hello.
> >
> > And how many other product conferences have you gone to where you can
> > talk to a man like Doug Mueller, co founder and CTO. You'll see him
> > all through the conference in the open areas and he is very
> > approachable.
> >
> > My point about it being a combined conference was not that I didn't
> > want the other groups there, I just want to easily be able to identify
> > other Remedy people. I'm sure I will have interesting conversations
> > with people from all the groups, but I do have a focal interest that
> > is primary.
> >
> > I believe they cover the majority of their costs with the fees. And
> > there were a couple of times at least where there was free beer, if
> > that's a priority in your decision ... there were other goodies too!
> >
> > Alot of our power comes from filling out the conference survey forms
> > in an effort to compliment what goes well and ask for changes in
> > things we don't like. But remember, what I like, you may not, so many
> > times it probably cancels out. Plus as the conference is running,
> > there are the executives available to listen along with many other
> > staff members. There is generally an ask management session too on
> > the second day, after you've had enough time to form opinions. I
> > mentioned a few things last year and they were implemented not too
> > long afterwards, which I was very pleased about.
> >
> > Since you have never been to a RUG it's easy to talk about 'not
> > attending' as a form of action. We don't want it to go away, we just
> > want it to be good for everyone. If you've attended there's a better
> > than average chance you'll want to attend again. Ask those that are
> > not lucky enough to be able to attend on a regular basis.
> >
> > Alot of us are one-man/woman shops and we don't have anyone else in
> > the next desk to talk these things over with. This is our forum for
> > discussion so don't always take negative remarks so seriously.
> >
> > Time to end the day !
> >
> > Susan
> >
> >
> >
> > On 4/25/05, Mayfield, Andy L. wrote:
> > > I have never attended a RUG, but for what they charge they should
> > > certainly be able to break even. That is unless of course they provide
> > > free alcohol....... I digress.
> > >
> > > My main point was this:
> > >
> > > We (the users) have all the power in this situation. If no one attends
> > > and the reasons why are communicated to BMC, you can bet that something
> > > will change for the next year. Of course that is easy for me to say
> > > since I do not attend anyway. I was actually going to post a question as
> > > to the usefulness of them and if it worth attending as a novice admin,
> > > but I think I have obtained the answer to that question. From what I am
> > > reading, I straight-up Remedy class would probably be a better use of
> > > company money for me.
> > >
> > > Andy L. Mayfield
> > > System Operation Specialist
> > > Alabama Power Company
> > > Office: 8-226-1805
> > >
> > >
> > > -----Original Message-----
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Button
> > > Sent: Sunday, April 24, 2005 2:39 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Tutorials 2005
> > >
> > > To place a now obvious post-note to this thread; Because of the
> > > diversity of
> > > customer of both the ARS, and the Remedy off-the-shelf products, RUG has
> > > always been a catch-all that applied to some people (new and prospective
> > > customers), and has been sometime been viewed by others as a full-on
> > > sales
> > > seminar. In my case I usually attend when there are full version changes
> > > coming.
> > >
> > > If BMC, which is the savior of this APP, and needs to be respected as
> > > such
> > > wants to focus their sales of product at "Your" RUG, then who really
> > > cares.
> > > I am sure that the time, effort and money spent to organize such events,
> > > which do not pay for themselves traditionally, no matter what the fee,
> > > could
> > > be spent to oh....I dunno.... save a large portion of their recently
> > > laid
> > > off workforce for instance.
> > >
> > > Lets give BMC a chance at this years RUG, and if they drop the ball,
> > > then
> > > nail them for it. We have to consider the time and the climate before we
> > > start beating on this ARS Owner like we did the last.
> > >
> > > Just an opinion.
> > >
> > > Tim
> > >
> > > -----Original Message-----
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Parrish
> > > Sent: Friday, April 22, 2005 9:17 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Tutorials 2005
> > >
> > > Just so we're straight about this:
> > >
> > > 1. I addressed my previous email to "All" and removed the previous
> > > postings
> > > because I didn't want to give the impression that I was attacking any
> > > single
> > > individual.
> > >
> > > 2. I never said that you should not expect to be heard.
> > >
> > > 3. I have no idea which part of my statement is ridiculous. I have to
> > > assume
> > > you gave the entire email a "ridiculous" label.
> > >
> > > 4. If you believe that just because you purchased something that you are
> > > entitled to anything other than a working product and whatever else is
> > > outlined in your support agreement, then I would have to say that there
> > > is a
> > > definite communication gap here. As I said before, I don't believe it
> > > says
> > > anywhere in your Remedy licensing agreement that you are entitled to
> > > attend
> > > a RUG conference .... If you could point it out to me, I would greatly
> > > appreciate it.
> > >
> > > Scott
> > >
> > > -----Original Message-----
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren Baltimore
> > > Sent: Friday, April 22, 2005 5:35 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Tutorials 2005
> > >
> > > Scott,
> > >
> > > That is the most ridiculous statement I've heard yet. My (and others)
> > > sense of entitlement is BECAUSE we are Remedy customers. I've Paid my
> > > money and I expect to be heard. I don't believe anyone here (at least
> > > not that I've heard) has suggested that there is no place for the
> > > other BMC info....Just not at the expense of what has been a very
> > > important and helpful aspect of RUG up to this time.
> > >
> > > If you are content with the direction that BMC is going. That's
> > > great. You too are a customer and are entitled to your opinion. But,
> > > there is nothing wrong with expressing an opinion that BMC has made a
> > > mistake. And as I said earlier, expressing it to BMC directly (which
> > > I have). As to hosting the "DAMN" thing myself. Again, I've paid my
> > > money, and will again to go to the "damn" thing, and if I don't like
> > > the lack of useful information for me at the "damn" tutorials, then
> > > you can "damn" well bet that I'm going to voice it. And again, not
> > > just in the list, but also with BMC directly.
> > >
> > > As to the OTB products. No one has suggested that there should be no
> > > tutorials in regards to them, only that it should not be at the
> > > expense of those who do not use the OTB products.
> > >
> > > Sorry, if this or any previous post has ruffled your feathers, but oh
> > > well....
> > >
> > > Warren
> > >
> > > On 4/22/05, Scott Parrish wrote:
> > > > All,
> > > > Here's a novel approach to the situation: If you don't like it, don't
> > > go.
> > > If
> > > > enough people stop attending then there will be no more RUGs and
> > > nothing
> > > to
> > > > complain about.
> > > >
> > > > If you want what YOU want, then host the damn thing yourself. I've
> > > never
> > > > read anywhere in the Remedy licensing agreement that you are entitled
> > > to a
> > > > RUG and that said RUG should be run YOUR way. If you don't like the
> > > > tutorials, don't sign up for them. If you don't like the conference
> > > this
> > > > year, don't go to next year's.
> > > >
> > > > This attitude of "entitlement" just because you are a Remedy/BMC
> > > customer
> > > is
> > > > beyond me. If it weren't for BMC there would be NO Remedy today. While
> > > there
> > > > is no way of knowing absolutely if that is a true statement, I believe
> > > it
> > > is
> > > > pretty much on the mark. So, blame BMC for ruining your precious RUG,
> > > but
> > > > also thank them for saving Remedy.
> > > >
> > > > By the way, I fully intend to attend RUG this year for the first time
> > > since
> > > > 2000. Not that I stayed away by choice, but just never had the
> > > opportunity.
> > > > I, for one, am looking forward to at least the opportunity to have a
> > > look
> > > at
> > > > BMC products because I know that there are many, many Remedy customers
> > > out
> > > > there looking to integrate their out of the box Remedy products with
> > > BMC
> > > > products.
> > > >
> > > > If you don't like the tutorials, then don't sign up for them. If you
> > > don't
> > > > like the conference, don't go. If you think it costs too much money,
> > > then
> > > > don't pay for it.
> > > >
> > > > Lastly, I'm not sure that the true benefit of RUG is what Remedy/BMC
> > > offers
> > > > here anyway. I think the true benefit is meeting other people in the
> > > Remedy
> > > > community, finding out what they are doing and how they are doing,
> > > putting
> > > > faces to names and maybe even making a friend or two (which I am sure
> > > I am
> > > > doing with this post).
> > > >
> > > > Just my .02.
> > > >
> > > > Scott Parrish
> > > > Remedy Skilled Professional
> > > >
> > > >
> > >
> >
>
> > >
> > >
> > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > (Support: mailto:support@arslist.org)
> > > >
> > >
> > > --
> > > Warren R. Baltimore II
> > > Remedy Developer
> > > UW Medicine IT Services
> > > School of Medicine
> > > University of Washington
> > > Box 358220
> > > 1325 Fourth Ave, Suite 2000
> > > Seattle, WA 98101
> > > Office E: warrenb@u.washington.edu
> > > Personal E: warrenbaltimore@gmail.com
> > > V: 206-543-7392
> > > F: 206-221-4745
> > >
> > > The opinions expressed in this e-mail are in no way those of the
> > > University of Washington, or the State of Washington. They are my
> > > own.
> > >
> > >
> >
>
> > >
> > >
> > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > (Support: mailto:support@arslist.org)
> > >
> > >
> >
>
> > >
> > >
> > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > (Support: mailto:support@arslist.org)
> > >
> > >
> >
>
> > >
> > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > (Support: mailto:support@arslist.org)
> > >
> > >
> >
>
> > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > (Support: mailto:support@arslist.org)
> > >
> >
> >
>
> > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org)
> > This posting was submitted
> > via the Web interface
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> UW Medicine IT Services
> School of Medicine
> University of Washington
> Box 358220
> 1325 Fourth Ave, Suite 2000
> Seattle, WA 98101
>
> The opinions expressed in this e-mail are in no way those of the
> University of Washington, or the State of Washington. They are my
> own.
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>
>
> Brian Goralczyk
> Mobile 574-249-0018
> Email: bdg0584@yahoo.com
> Website: www.acegolfclubs.com
>
> "If we let the opinions of others keep us from doing what we know is right,
> than we have betrayed both ourselves as well as those we interact
> with"
> This posting was submitted
> via the Web interface


--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my
own.


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

**
I did see one that uses rfid and ties it all into a wireless database. Then everybody can update their info and have it shared as they are walking around the Rug. Anybody interested?

"Reiser, John J" wrote:

All,

These badges are geekness^2.
Gotta have one.

The RFID could be dangerous. An interrogator at the session doors checks
your ID. "Beep, You are an ARS and thus prohibited from this Magic, BSM,
etc seminar. Go to the next door for a Remedy based activity." Ouch.

Brian, You could start a black market in RFID buttons. Psst, hey buddy,
wanna see a "Patrol" demo? $5

I hope to swing another RUG before they are all gone.

John J. Reiser
Remedy Administrator/Developer
Lockheed Martin Maritime Systems & Sensors
The star that burns twice as bright burns half as long. Pay close
attention and be illuminated by its brilliance. - paraphrased by me

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk
Sent: Tuesday, April 26, 2005 12:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tutorials 2005

**
Susan,

I mis-represented myself when I used to word fight. Just that like me,
many people here and get into very heated debates. I would say fighting
would denote negative feelings, and I have rarely, if ever, gotten the
feeling of people not liking each other here. Even if they don't get
along all the time.

It seems to me, that I should buy a bunch of those id cards. I could
make a small fortune :-)

Brian



Susan Palmer wrote:

Well it would accomplish one of my requests ! Actually you could
get
it quite small, maybe 1"x1", R=Remedy, B=bmc, M=Magic and so on.

Could even have the letter flashing to drive you totally insane
...
and color code it !

I'm a little concerned that Brian thinks we fight .... no
fighting, I
think the general pattern flowing through the posts is drinking
...
whether achololic or not.

Susan

On 4/26/05, Warren Baltimore wrote:
> I WANT IT!!!!
>
> The ultimate in Geek NameTags!
>
> Can't you just see it now, non IT Types would be running from
the
> hotel screaming with a few thousand of us walking around with
LED Name
> tags!
>
> I really, really, really, really, really want it!
>
> On 4/26/05, Brian Goralczyk wrote:
> > **
> > If the desire/challenge is simply to identify each other all
we need to do
> > is get this
> > http://www.electronicdisplays.com/prodcat/detail.asp?id=651
> > and our problems and fights can go away.
> >
> > Brian
> >
> > Susan Palmer wrote:
> > Andy,
> >
> > Don't confuse our rhetoric about the Tutorials and the
change in
> > format with the value of the RUG portion. Since we don't
know what
> > the sessions during RUG are yet it's hard to comment on
them. I know
> > that last year I found less sessions interesting to me than
in the
> > past. It may have been just what I was interested in that
produced
> > that judgement. BUT, there were numerous great sessions that
hit home
> > and provided educational benefits.
> >
> > But the other things like evening with the engineers, t!
alking to other
> > developers over lunch or dinner or when just taking a break
in the
> > open areas are not something that you can really put a price
on. Of
> > course that portion of the conference is what you make it,
it does
> > require one to at least put yourself out there and to say
hello.
> >
> > And how many other product conferences have you gone to
where you can
> > talk to a man like Doug Mueller, co founder and CTO. You'll
see him
> > all through the conference in the open areas and he is very
> > approachable.
> >
> > My point about it being a combined conference was not that I
didn't
> > want the other groups there, I just want to easily be able
to identify
> > other Remedy people. I'm sure I will have interesting
conversations
> > with people from all the groups, but I do have a focal
interest that
> > is primary.
> >
>! > I believe they cover the majority of their costs with the
fees. And
> > there were a couple of times at least where there was free
beer, if
> > that's a priority in your decision ... there were other
goodies too!
> >
> > Alot of our power comes from filling out the conference
survey forms
> > in an effort to compliment what goes well and ask for
changes in
> > things we don't like. But remember, what I like, you may
not, so many
> > times it probably cancels out. Plus as the conference is
running,
> > there are the executives available to listen along with many
other
> > staff members. There is generally an ask management session
too on
> > the second day, after you've had enough time to form
opinions. I
> > mentioned a few things last year and they were implemented
not too
> > long afterwards, which I was very pleased about.
> >
> > Since you have nev! er been to a RUG it's easy to talk about
'not
> > attending' as a form of action. We don't want it to go away,
we just
> > want it to be good for everyone. If you've attended there's
a better
> > than average chance you'll want to attend again. Ask those
that are
> > not lucky enough to be able to attend on a regular basis.
> >
> > Alot of us are one-man/woman shops and we don't have anyone
else in
> > the next desk to talk these things over with. This is our
forum for
> > discussion so don't always take negative remarks so
seriously.
> >
> > Time to end the day !
> >
> > Susan
> >
> >
> >
> > On 4/25/05, Mayfield, Andy L. wrote:
> > > I have never attended a RUG, but for what they charge they
should
> > > certainly be able to break even. That is unless of course
they provide
> > > free alcohol....... I digress.
> > >
> > > My main point was this:
> > >
> > > We (the users) have all the power in this situation. If no
one attends
> > > and the reasons why are communicated to BMC, you can bet
that something
> > > will change for the next year. Of course that is easy for
me to say
> > > since I do not attend anyway. I was actually going to post
a question as
> > > to the usefulness of them and if it worth attending as a
novice admin,
> > > but I think I have obtained the answer to that question.
From what I am
> > > reading, I straight-up Remedy class would probably be a
better use of
> > > company money for me.
> > >
> > > Andy L. Mayfield
> > > System Operation Specialist
> > > Alabama Power Company
> > > Office: 8-226-1805
> > >
> > >
> > > -----Ori! ginal Message-----
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Button
> > > Sent: Sunday, April 24, 2005 2:39 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Tutorials 2005
> > >
> > > To place a now obvious post-note to this thread; Because
of the
> > > diversity of
> > > customer of both the ARS, and the Remedy off-the-shelf
products, RUG has
> > > always been a catch-all that applied to some people (new
and prospective
> > > customers), and has been sometime been viewed by others as
a full-on
> > > sales
> > > seminar. In my case I usually attend when there are full
version changes
> > > coming.
> > >
> > > If BMC, which is the savior of this APP, and needs to be
respected as
> > > such
> > >! ; wants to focus their sales of product at "Your" RUG,
then who really
> > > cares.
> > > I am sure that the time, effort and money spent to
organize such events,
> > > which do not pay for themselves traditionally, no matter
what the fee,
> > > could
> > > be spent to oh....I dunno.... save a large portion of
their recently
> > > laid
> > > off workforce for instance.
> > >
> > > Lets give BMC a chance at this years RUG, and if they drop
the ball,
> > > then
> > > nail them for it. We have to consider the time and the
climate before we
> > > start beating on this ARS Owner like we did the last.
> > >
> > > Just an opinion.
> > >
> > > Tim
> > >
> > > -----Original Message-----
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Parrish
> > > Sent: Friday, April 22, 2005 9:17 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Tutorials 2005
> > >
> > > Just so we're straight about this:
> > >
> > > 1. I addressed my previous email to "All" and removed the
previous
> > > postings
> > > because I didn't want to give the impression that I was
attacking any
> > > single
> > > individual.
> > >
> > > 2. I never said that you should not expect to be heard.
> > >
> > > 3. I have no idea which part of my statement is
ridiculous. I have to
> > > assume
> > > you gave the entire email a "ridiculous" label.
> > >
> > > 4. If you believe that just because you purchased
something that you are
> > > entitled to anything other th! an a working product and
whatever else is
> > > outlined in your support agreement, then I would have to
say that there
> > > is a
> > > definite communication gap here. As I said before, I don't
believe it
> > > says
> > > anywhere in your Remedy licensing agreement that you are
entitled to
> > > attend
> > > a RUG conference .... If you could point it out to me, I
would greatly
> > > appreciate it.
> > >
> > > Scott
> > >
> > > -----Original Message-----
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren Baltimore
> > > Sent: Friday, April 22, 2005 5:35 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Tutorials 2005
> > >
> > > Scott,
> > >
> > > That is the most r! idiculous statement I've heard yet. My
(and others)
> > > sense of entitlement is BECAUSE we are Remedy customers.
I've Paid my
> > > money and I expect to be heard. I don't believe anyone
here (at least
> > > not that I've heard) has suggested that there is no place
for the
> > > other BMC info....Just not at the expense of what has been
a very
> > > important and helpful aspect of RUG up to this time.
> > >
> > > If you are content with the direction that BMC is going.
That's
> > > great. You too are a customer and are entitled to your
opinion. But,
> > > there is nothing wrong with expressing an opinion that BMC
has made a
> > > mistake. And as I said earlier, expressing it to BMC
directly (which
> > > I have). As to hosting the "DAMN" thing myself. Again,
I've paid my
> > > money, and will again to go to the "damn" thing, and if I
don't like
> > > the lack of useful information for me at the "damn"
tutorials, then
> > > you can "damn" well bet that I'm going to voice it. And
again, not
> > > just in the list, but also with BMC directly.
> > >
> > > As to the OTB products. No one has suggested that there
should be no
> > > tutorials in regards to them, only that it should not be
at the
> > > expense of those who do not use the OTB products.
> > >
> > > Sorry, if this or any previous post has ruffled your
feathers, but oh
> > > well....
> > >
> > > Warren
> > >
> > > On 4/22/05, Scott Parrish wrote:
> > > > All,
> > > > Here's a novel approach to the situation: If you don't
like it, don't
> > > go.
> > > If
> > > > enough people stop attending then there will be no more
RUGs and
> > > nothing
> > > to
> > > > complain about.
> > > >
> > > > If you want what YOU want, then host the damn thing
yourself. I've
> > > never
> > > > read anywhere in the Remedy licensing agreement that you
are entitled
> > > to a
> > > > RUG and that said RUG should be run YOUR way. If you
don't like the
> > > > tutorials, don't sign up for them. If you don't like the
conference
> > > this
> > > > year, don't go to next year's.
> > > >
> > > > This attitude of "entitlement" just because you are a
Remedy/BMC
> > > customer
> > > is
> > > > beyond me. If it weren't for BMC there would be NO
Remedy today. While
> > > there
> > > > is no way of knowing absolutely if that is a true
statement, I believe
> > &g! t; it
> > > is
> > > > pretty much on the mark. So, blame BMC for ruining your
precious RUG,
> > > but
> > > > also thank them for saving Remedy.
> > > >
> > > > By the way, I fully intend to attend RUG this year for
the first time
> > > since
> > > > 2000. Not that I stayed away by choice, but just never
had the
> > > opportunity.
> > > > I, for one, am looking forward to at least the
opportunity to have a
> > > look
> > > at
> > > > BMC products because I know that there are many, many
Remedy customers
> > > out
> > > > there looking to integrate their out of the box Remedy
products with
> > > BMC
> > > > products.
> > > >
> > > > If you don't like the tutorials, then don't sign up for
them. If you
> > > don't
> > > > like the conference, don't go. If you think it costs too
much money,
> > > then
> > > > don't pay for it.
> > > >
> > > > Lastly, I'm not sure that the true benefit of RUG is
what Remedy/BMC
> > > offers
> > > > here anyway. I think the true benefit is meeting other
people in the
> > > Remedy
> > > > community, finding out what they are doing and how they
are doing,
> > > putting
> > > > faces to names and maybe even making a friend or two
(which I am sure
> > > I am
> > > > doing with this post).
> > > >
> > > > Just my .02.
> > > >
> > > > Scott Parrish
> > > > Remedy Skilled Professional
> > > >
> > > >
> > >
> >

> > >
> > >
> > > > UNSUBSCRIBE or access ARSlist Archives at
http://www.ARSLIST.org
> > > > (Support: mailto:support@arslist.org)
> > > >
> > >
> > > --
> > > Warren R. Baltimore II
> > > Remedy Developer
> > > UW Medicine IT Services
> > > School of Medicine
> > > University of Washington
> > > Box 358220
> > > 1325 Fourth Ave, Suite 2000
> > > Seattle, WA 98101
> > > Office E: warrenb@u.washington.edu
> > > Personal E: warrenbaltimore@gmail.com
> > > V: 206-543-7392
> > > F: 206-221-4745
> > >
> > > The opinions expressed in this e-mail are in no way those
of the
> > > University of Washington, or the State of Washington. !
They are my
> > > own.
> > >
> > >
> >

> > >
> > >
> > > UNSUBSCRIBE or access ARSlist Archives at
http://www.ARSLIST.org
> > > (Support: mailto:support@arslist.org)
> > >
> > >
> >

> > >
> > >
> > > UNSUBSCRIBE or access ARSlist Archives at
http://www.ARSLIST.org
> > > (Support: mailto:support@arslist.org)
> > >
> > >
> >

> > >
> > > UNSUBSCRIBE or access ARSlist Archives at
http://www.ARSLIST.org
> > > (Support: mailto:support@arslist.org)
> > >
> > >
> >


> > > UNSUBSCRIBE or access ARSlist Archives at
http://www.ARSLIST.org
> > > (Support: mailto:support@arslist.org)
> > >
> >
> >


> > UNSUBSCRIBE or access ARSlist Archives at
http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org)
> > This posting was submitted
> > via the Web interface
>
> --
> Warren R. Baltimore II
> Remedy Developer
> UW Medicine IT Services
> School of Medicine
> University of Washington
> Box 358220
> 1325 Fourth Ave, Suite 2000
> Seattle, WA 98101
>
> The opinions expressed in this e-mail are in no way those of
the
> University of Washington, or the State of Washington. They are
my
> own.
>
>


> UNSUBSCRIBE or access ARSlist Archives at
http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>




UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)


This posting was submitted via the Web
interface


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)




Brian Goralczyk
Mobile 574-249-0018
Email: bdg0584@yahoo.com
Website: www.acegolfclubs.com

"If we let the opinions of others keep us from doing what we know is right,
than we have betrayed both ourselves as well as those we interact with"
This posting was submitted via the Web interface

**
Really..if people can let me know if they are interested, I could look into a bulk discount and get back to everybody on prices.

Susan Palmer wrote:

cha-ching ! Sale #1 for me .... ;)



On 4/26/05, Brian Goralczyk wrote:
> **
> Susan,
>
> I mis-represented myself when I used to word fight. Just that like me, many
> people here and get into very heated debates. I would say fighting would
> denote negative feelings, and I have rarely, if ever, gotten the feeling of
> people not liking each other here. Even if they don't get along all the
> time.
>
> It seems to me, that I should buy a bunch of those id cards. I could make a
> small fortune :-)
>
> Brian
>
>
>
> Susan Palmer wrote:
> Well it would accomplish one of my requests ! Actually you could get
> it quite small, maybe 1"x1", R=Remedy, B=bmc, M=Magic and so on.
> Could even have the letter flashing to drive you totally insane ...
> and color code it !
>
> I'm a little concerned that Brian thinks we fight .... no fighting, I
> think the general pattern flowing through the posts is drinking ...
> whether achololic or not.
>
> Susan
>
> On 4/26/05, Warren Baltimore wrote:
> > I WANT IT!!!!
> >
> > The ultimate in Geek NameTags!
> >
> > Can't you just see it now, non IT Types would be running from the
> > hotel screaming with a few thousand of us walking around with LED Name
> > tags!
> >
> > I really, really, really, really, really want it!
> >
> > On 4/26/05, Brian Goralczyk wrote:
> > > **
> > > If the desire/challenge is simply to identify each other all we need to
> do
> > > is get this
> > >
> http://www.electronicdisplays.com/prodcat/detail.asp?id=651
> > > and our problems and fights can go away.
> > >
> > > Brian
> > >
> > > Susan Palmer wrote:
> > > Andy,
> > >
> > > Don't confuse our rhetoric about the Tutorials and the change in
> > > format with the value of the RUG portion. Since we don't know what
> > > the sessions during RUG are yet it's hard to comment on them. I know
> > > that last year I found less sessions interesting to me than in the
> > > past. It may have been just what I was interested in that produced
> > > that judgement. BUT, there were numerous great sessions that hit home
> > > and provided educational benefits.
> > >
> > > But the other things like evening with the engineers, talking to other
> > > developers over lunch or dinner or when just taking a break in the
> > > open areas are not something that you can really put a price on. Of
> > > course that portion of the conference is what you make it, it does
> > > require one to at least put yourself out there and to say hello.
> > >
> > > And how many other product conferences have you gone to where you can
> > > talk to a man like Doug Mueller, co founder and CTO. You'll see him
> > > all through the conference in the open areas and he is very
> > > approachable.
> > >
> > > My point about it being a combined conference was not that I didn't
> > > want the other groups there, I just want to easily be able to identify
> > > other Remedy people. I'm sure I will have interesting conversations
> > > with people from all the groups, but I do have a focal interest that
> > > is primary.
> > >
> > > I believe they cover the majority of their costs with the fees. And
> > > there were a couple of times at least where there was free beer, if
> > > that's a priority in your decision ... there were other goodies too!
> > >
> > > Alot of our power comes from filling out the conference survey forms
> > > in an effort to compliment what goes well and ask for changes in
> > > things we don't like. But remember, what I like, you may not, so many
> > > times it probably cancels out. Plus as the conference is running,
> > > there are the executives available to listen along with many other
> > > staff members. There is generally an ask management session too on
> > > the second day, after you've had enough time to form opinions. I
> > > mentioned a few things last year and they were implemented not too
> > > long afterwards, which I was very pleased about.
> > >
> > > Since you have never been to a RUG it's easy to talk about 'not
> > > attending' as a form of action. We don't want it to go away, we just
> > > want it to be good for everyone. If you've attended there's a better
> > > than average chance you'll want to attend again. Ask those that are
> > > not lucky enough to be able to attend on a regular basis.
> > >
> > > Alot of us are one-man/woman shops and we don't have anyone else in
> > > the next desk to talk these things over with. This is our forum for
> > > discussion so don't always take negative remarks so seriously.
> > >
> > > Time to end the day !
> > >
> > > Susan
> > >
> > >
> > >
> > > On 4/25/05, Mayfield, Andy L. wrote:
> > > > I have never attended a RUG, but for what they charge they should
> > > > certainly be able to break even. That is unless of course they provide
> > > > free alcohol....... I digress.
> > > >
> > > > My main point was this:
> > > >
> > > > We (the users) have all the power in this situation. If no one attends
> > > > and the reasons why are communicated to BMC, you can bet that
> something
> > > > will change for the next year. Of course that is easy for me to say
> > > > since I do not attend anyway. I was actually going to post a question
> as
> > > > to the usefulness of them and if it worth attending as a novice admin,
> > > > but I think I have obtained the answer to that question. From what I
> am
> > > > reading, I straight-up Remedy class would probably be a better use of
> > > > company money for me.
> > > >
> > > > Andy L. Mayfield
> > > > System Operation Specialist
> > > > Alabama Power Company
> > > > Office: 8-226-1805
> > > >
> > > >
> > > > -----Original Message-----
> > > > From: Action Request System discussion list(ARSList)
> > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Button
> > > > Sent: Sunday, April 24, 2005 2:39 AM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Tutorials 2005
> > > >
> > > > To place a now obvious post-note to this thread; Because of the
> > > > diversity of
> > > > customer of both the ARS, and the Remedy off-the-shelf products, RUG
> has
> > > > always been a catch-all that applied to some people (new and
> prospective
> > > > customers), and has been sometime been viewed by others as a full-on
> > > > sales
> > > > seminar. In my case I usually attend when there are full version
> changes
> > > > coming.
> > > >
> > > > If BMC, which is the savior of this APP, and needs to be respected as
> > > > such
> > > > wants to focus their sales of product at "Your" RUG, then who really
> > > > cares.
> > > > I am sure that the time, effort and money spent to organize such
> events,
> > > > which do not pay for themselves traditionally, no matter what the fee,
> > > > could
> > > > be spent to oh....I dunno.... save a large portion of their recently
> > > > laid
> > > > off workforce for instance.
> > > >
> > > > Lets give BMC a chance at this years RUG, and if they drop the ball,
> > > > then
> > > > nail them for it. We have to consider the time and the climate before
> we
> > > > start beating on this ARS Owner like we did the last.
> > > >
> > > > Just an opinion.
> > > >
> > > > Tim
> > > >
> > > > -----Original Message-----
> > > > From: Action Request System discussion list(ARSList)
> > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Parrish
> > > > Sent: Friday, April 22, 2005 9:17 PM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Tutorials 2005
> > > >
> > > > Just so we're straight about this:
> > > >
> > > > 1. I addressed my previous email to "All" and removed the previous
> > > > postings
> > > > because I didn't want to give the impression that I was attacking any
> > > > single
> > > > individual.
> > > >
> > > > 2. I never said that you should not expect to be heard.
> > > >
> > > > 3. I have no idea which part of my statement is ridiculous. I have to
> > > > assume
> > > > you gave the entire email a "ridiculous" label.
> > > >
> > > > 4. If you believe that just because you purchased something that you
> are
> > > > entitled to anything other than a working product and whatever else is
> > > > outlined in your support agreement, then I would have to say that
> there
> > > > is a
> > > > definite communication gap here. As I said before, I don't believe it
> > > > says
> > > > anywhere in your Remedy licensing agreement that you are entitled to
> > > > attend
> > > > a RUG conference .... If you could point it out to me, I would greatly
> > > > appreciate it.
> > > >
> > > > Scott
> > > >
> > > > -----Original Message-----
> > > > From: Action Request System discussion list(ARSList)
> > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren Baltimore
> > > > Sent: Friday, April 22, 2005 5:35 PM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Tutorials 2005
> > > >
> > > > Scott,
> > > >
> > > > That is the most ridiculous statement I've heard yet. My (and others)
> > > > sense of entitlement is BECAUSE we are Remedy customers. I've Paid my
> > > > money and I expect to be heard. I don't believe anyone here (at least
> > > > not that I've heard) has suggested that there is no place for the
> > > > other BMC info....Just not at the expense of what has been a very
> > > > important and helpful aspect of RUG up to this time.
> > > >
> > > > If you are content with the direction that BMC is going. That's
> > > > great. You too are a customer and are entitled to your opinion. But,
> > > > there is nothing wrong with expressing an opinion that BMC has made a
> > > > mistake. And as I said earlier, expressing it to BMC directly (which
> > > > I have). As to hosting the "DAMN" thing myself. Again, I've paid my
> > > > money, and will again to go to the "damn" thing, and if I don't like
> > > > the lack of useful information for me at the "damn" tutorials, then
> > > > you can "damn" well bet that I'm going to voice it. And again, not
> > > > just in the list, but also with BMC directly.
> > > >
> > > > As to the OTB products. No one has suggested that there should be no
> > > > tutorials in regards to them, only that it should not be at the
> > > > expense of those who do not use the OTB products.
> > > >
> > > > Sorry, if this or any previous post has ruffled your feathers, but oh
> > > > well....
> > > >
> > > > Warren
> > > >
> > > > On 4/22/05, Scott Parrish wrote:
> > > > > All,
> > > > > Here's a novel approach to the situation: If you don't like it,
> don't
> > > > go.
> > > > If
> > > > > enough people stop attending then there will be no more RUGs and
> > > > nothing
> > > > to
> > > > > complain about.
> > > > >
> > > > > If you want what YOU want, then host the damn thing yourself. I've
> > > > never
> > > > > read anywhere in the Remedy licensing agreement that you are
> entitled
> > > > to a
> > > > > RUG and that said RUG should be run YOUR way. If you don't like the
> > > > > tutorials, don't sign up for them. If you don't like the conference
> > > > this
> > > > > year, don't go to next year's.
> > > > >
> > > > > This attitude of "entitlement" just because you are a Remedy/BMC
> > > > customer
> > > > is
> > > > > beyond me. If it weren't for BMC there would be NO Remedy today.
> While
> > > > there
> > > > > is no way of knowing absolutely if that is a true statement, I
> believe
> > > > it
> > > > is
> > > > > pretty much on the mark. So, blame BMC for ruining your precious
> RUG,
> > > > but
> > > > > also thank them for saving Remedy.
> > > > >
> > > > > By the way, I fully intend to attend RUG this year for the first
> time
> > > > since
> > > > > 2000. Not that I stayed away by choice, but just never had the
> > > > opportunity.
> > > > > I, for one, am looking forward to at least the opportunity to have a
> > > > look
> > > > at
> > > > > BMC products because I know that there are many, many Remedy
> customers
> > > > out
> > > > > there looking to integrate their out of the box Remedy products with
> > > > BMC
> > > > > products.
> > > > >
> > > > > If you don't like the tutorials, then don't sign up for them. If you
> > > > don't
> > > > > like the conference, don't go. If you think it costs too much money,
> > > > then
> > > > > don't pay for it.
> > > > >
> > > > > Lastly, I'm not sure that the true benefit of RUG is what Remedy/BMC
> > > > offers
> > > > > here anyway. I think the true benefit is meeting other people in the
> > > > Remedy
> > > > > community, finding out what they are doing and how they are doing,
> > > > putting
> > > > > faces to names and maybe even making a friend or two (which I am
> sure
> > > > I am
> > > > > doing with this post).
> > > > >
> > > > > Just my .02.
> > > > >
> > > > > Scott Parrish
> > > > > Remedy Skilled Professional
> > > > >
> > > > >
> > > >
> > >
>
> > > >
> > > >
> > > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > > (Support: mailto:support@arslist.org)
> > > > >
> > > >
> > > > --
> > > > Warren R. Baltimore II
> > > > Remedy Developer
> > > > UW Medicine IT Services
> > > > School of Medicine
> > > > University of Washington
> > > > Box 358220
> > > > 1325 Fourth Ave, Suite 2000
> > > > Seattle, WA 98101
> > > > Office E: warrenb@u.washington.edu
> > > > Personal E: warrenbaltimore@gmail.com
> > > > V: 206-543-7392
> > > > F: 206-221-4745
> > > >
> > > > The opinions expressed in this e-mail are in no way those of the
> > > > University of Washington, or the State of Washington. They are my
> > > > own.
> > > >
> > > >
> > >
>
> > > >
> > > >
> > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > (Support: mailto:support@arslist.org)
> > > >
> > > >
> > >
>
> > > >
> > > >
> > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > (Support: mailto:support@arslist.org)
> > > >
> > > >
> > >
>
> > > >
> > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > (Support: mailto:support@arslist.org)
> > > >
> > > >
> > >
>
> > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > (Support: mailto:support@arslist.org)
> > > >
> > >
> > >
>
> > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > (Support: mailto:support@arslist.org)
> > > This posting was
> submitted
> > > via the Web interface
> >
> > --
> > Warren R. Baltimore II
> > Remedy Developer
> > UW Medicine IT Services
> > School of Medicine
> > University of Washington
> > Box 358220
> > 1325 Fourth Ave, Suite 2000
> > Seattle, WA 98101
> >
> > The opinions expressed in this e-mail are in no way those of the
> > University of Washington, or the State of Washington. They are my
> > own.
> >
> >
>
> > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org)
> >
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
> This posting was submitted
> via the Web interface


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Brian Goralczyk
Mobile 574-249-0018
Email: bdg0584@yahoo.com
Website: www.acegolfclubs.com

"If we let the opinions of others keep us from doing what we know is right,
than we have betrayed both ourselves as well as those we interact with"
This posting was submitted via the Web interface

I wonder if we could find out how many Remedy registrations they are
expecting? Could be pinned on that necklace thing (can't remember the
official name of it) that holds the name badge. I wonder if they'll
have different necklace things ... why would a Magic person want to
wear a bmcREMEDY one, etc.



On 4/26/05, Brian Goralczyk wrote:
> **
> Really..if people can let me know if they are interested, I could look into
> a bulk discount and get back to everybody on prices.
>
> Susan Palmer wrote:
> cha-ching ! Sale #1 for me .... ;)
>
>
>
> On 4/26/05, Brian Goralczyk wrote:
> > **
> > Susan,
> >
> > I mis-represented myself when I used to word fight. Just that like me,
> many
> > people here and get into very heated debates. I would say fighting would
> > denote negative feelings, and I have rarely, if ever, gotten the feeling
> of
> > people not liking each other here. Even if they don't get along all the
> > time.
> >
> > It seems to me, that I should buy a bunch of those id cards. I could make
> a
> > small fortune :-)
> >
> > Brian
> >
> >
> >
> > Susan Palmer wrote:
> > Well it would accomplish one of my requests ! Actually you could get
> > it quite small, maybe 1"x1", R=Remedy, B=bmc, M=Magic and so on.
> > Could even have the letter flashing to drive you totally insane ...
> > and color code it !
> >
> > I'm a little concerned that Brian thinks we fight .... no fighting, I
> > think the general pattern flowing through the posts is drinking ...
> > whether achololic or not.
> >
> > Susan
> >
> > On 4/26/05, Warren Baltimore wrote:
> > > I WANT IT!!!!
> > >
> > > The ultimate in Geek NameTags!
> > >
> > > Can't you just see it now, non IT Types would be running from the
> > > hotel screaming with a few thousand of us walking around with LED Name
> > > tags!
> > >
> > > I really, really, really, really, really want it!
> > >
> > > On 4/26/05, Brian Goralczyk wrote:
> > > > **
> > > > If the desire/challenge is simply to identify each other all we need
> to
> > do
> > > > is get this
> > > >
> >
> http://www.electronicdisplays.com/prodcat/detail.asp?id=651
> > > > and our problems and fights can go away.
> > > >
> > > > Brian
> > > >
> > > > Susan Palmer wrote:
> > > > Andy,
> > > >
> > > > Don't confuse our rhetoric about the Tutorials and the change in
> > > > format with the value of the RUG portion. Since we don't know what
> > > > the sessions during RUG are yet it's hard to comment on them. I know
> > > > that last year I found less sessions interesting to me than in the
> > > > past. It may have been just what I was interested in that produced
> > > > that judgement. BUT, there were numerous great sessions that hit home
> > > > and provided educational benefits.
> > > >
> > > > But the other things like evening with the engineers, talking to other
> > > > developers over lunch or dinner or when just taking a break in the
> > > > open areas are not something that you can really put a price on. Of
> > > > course that portion of the conference is what you make it, it does
> > > > require one to at least put yourself out there and to say hello.
> > > >
> > > > And how many other product conferences have you gone to where you can
> > > > talk to a man like Doug Mueller, co founder and CTO. You'll see him
> > > > all through the conference in the open areas and he is very
> > > > approachable.
> > > >
> > > > My point about it being a combined conference was not that I didn't
> > > > want the other groups there, I just want to easily be able to identify
> > > > other Remedy people. I'm sure I will have interesting conversations
> > > > with people from all the groups, but I do have a focal interest that
> > > > is primary.
> > > >
> > > > I believe they cover the majority of their costs with the fees. And
> > > > there were a couple of times at least where there was free beer, if
> > > > that's a priority in your decision ... there were other goodies too!
> > > >
> > > > Alot of our power comes from filling out the conference survey forms
> > > > in an effort to compliment what goes well and ask for changes in
> > > > things we don't like. But remember, what I like, you may not, so many
> > > > times it probably cancels out. Plus as the conference is running,
> > > > there are the executives available to listen along with many other
> > > > staff members. There is generally an ask management session too on
> > > > the second day, after you've had enough time to form opinions. I
> > > > mentioned a few things last year and they were implemented not too
> > > > long afterwards, which I was very pleased about.
> > > >
> > > > Since you have never been to a RUG it's easy to talk about 'not
> > > > attending' as a form of action. We don't want it to go away, we just
> > > > want it to be good for everyone. If you've attended there's a better
> > > > than average chance you'll want to attend again. Ask those that are
> > > > not lucky enough to be able to attend on a regular basis.
> > > >
> > > > Alot of us are one-man/woman shops and we don't have anyone else in
> > > > the next desk to talk these things over with. This is our forum for
> > > > discussion so don't always take negative remarks so seriously.
> > > >
> > > > Time to end the day !
> > > >
> > > > Susan
> > > >
> > > >
> > > >
> > > > On 4/25/05, Mayfield, Andy L. wrote:
> > > > > I have never attended a RUG, but for what they charge they should
> > > > > certainly be able to break even. That is unless of course they
> provide
> > > > > free alcohol....... I digress.
> > > > >
> > > > > My main point was this:
> > > > >
> > > > > We (the users) have all the power in this situation. If no one
> attends
> > > > > and the reasons why are communicated to BMC, you can bet that
> > something
> > > > > will change for the next year. Of course that is easy for me to say
> > > > > since I do not attend anyway. I was actually going to post a
> question
> > as
> > > > > to the usefulness of them and if it worth attending as a novice
> admin,
> > > > > but I think I have obtained the answer to that question. From what I
> > am
> > > > > reading, I straight-up Remedy class would probably be a better use
> of
> > > > > company money for me.
> > > > >
> > > > > Andy L. Mayfield
> > > > > System Operation Specialist
> > > > > Alabama Power Company
> > > > > Office: 8-226-1805
> > > > >
> > > > >
> > > > > -----Original Message-----
> > > > > From: Action Request System discussion list(ARSList)
> > > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Button
> > > > > Sent: Sunday, April 24, 2005 2:39 AM
> > > > > To: arslist@ARSLIST.ORG
> > > > > Subject: Re: Tutorials 2005
> > > > >
> > > > > To place a now obvious post-note to this thread; Because of the
> > > > > diversity of
> > > > > customer of both the ARS, and the Remedy off-the-shelf products, RUG
> > has
> > > > > always been a catch-all that applied to some people (new and
> > prospective
> > > > > customers), and has been sometime been viewed by others as a full-on
> > > > > sales
> > > > > seminar. In my case I usually attend when there are full version
> > changes
> > > > > coming.
> > > > >
> > > > > If BMC, which is the savior of this APP, and needs to be respected
> as
> > > > > such
> > > > > wants to focus their sales of product at "Your" RUG, then who really
> > > > > cares.
> > > > > I am sure that the time, effort and money spent to organize such
> > events,
> > > > > which do not pay for themselves traditionally, no matter what the
> fee,
> > > > > could
> > > > > be spent to oh....I dunno.... save a large portion of their recently
> > > > > laid
> > > > > off workforce for instance.
> > > > >
> > > > > Lets give BMC a chance at this years RUG, and if they drop the ball,
> > > > > then
> > > > > nail them for it. We have to consider the time and the climate
> before
> > we
> > > > > start beating on this ARS Owner like we did the last.
> > > > >
> > > > > Just an opinion.
> > > > >
> > > > > Tim
> > > > >
> > > > > -----Original Message-----
> > > > > From: Action Request System discussion list(ARSList)
> > > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Parrish
> > > > > Sent: Friday, April 22, 2005 9:17 PM
> > > > > To: arslist@ARSLIST.ORG
> > > > > Subject: Re: Tutorials 2005
> > > > >
> > > > > Just so we're straight about this:
> > > > >
> > > > > 1. I addressed my previous email to "All" and removed the previous
> > > > > postings
> > > > > because I didn't want to give the impression that I was attacking
> any
> > > > > single
> > > > > individual.
> > > > >
> > > > > 2. I never said that you should not expect to be heard.
> > > > >
> > > > > 3. I have no idea which part of my statement is ridiculous. I have
> to
> > > > > assume
> > > > > you gave the entire email a "ridiculous" label.
> > > > >
> > > > > 4. If you believe that just because you purchased something that you
> > are
> > > > > entitled to anything other than a working product and whatever else
> is
> > > > > outlined in your support agreement, then I would have to say that
> > there
> > > > > is a
> > > > > definite communication gap here. As I said before, I don't believe
> it
> > > > > says
> > > > > anywhere in your Remedy licensing agreement that you are entitled to
> > > > > attend
> > > > > a RUG conference .... If you could point it out to me, I would
> greatly
> > > > > appreciate it.
> > > > >
> > > > > Scott
> > > > >
> > > > > -----Original Message-----
> > > > > From: Action Request System discussion list(ARSList)
> > > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren Baltimore
> > > > > Sent: Friday, April 22, 2005 5:35 PM
> > > > > To: arslist@ARSLIST.ORG
> > > > > Subject: Re: Tutorials 2005
> > > > >
> > > > > Scott,
> > > > >
> > > > > That is the most ridiculous statement I've heard yet. My (and
> others)
> > > > > sense of entitlement is BECAUSE we are Remedy customers. I've Paid
> my
> > > > > money and I expect to be heard. I don't believe anyone here (at
> least
> > > > > not that I've heard) has suggested that there is no place for the
> > > > > other BMC info....Just not at the expense of what has been a very
> > > > > important and helpful aspect of RUG up to this time.
> > > > >
> > > > > If you are content with the direction that BMC is going. That's
> > > > > great. You too are a customer and are entitled to your opinion. But,
> > > > > there is nothing wrong with expressing an opinion that BMC has made
> a
> > > > > mistake. And as I said earlier, expressing it to BMC directly (which
> > > > > I have). As to hosting the "DAMN" thing myself. Again, I've paid my
> > > > > money, and will again to go to the "damn" thing, and if I don't like
> > > > > the lack of useful information for me at the "damn" tutorials, then
> > > > > you can "damn" well bet that I'm going to voice it. And again, not
> > > > > just in the list, but also with BMC directly.
> > > > >
> > > > > As to the OTB products. No one has suggested that there should be no
> > > > > tutorials in regards to them, only that it should not be at the
> > > > > expense of those who do not use the OTB products.
> > > > >
> > > > > Sorry, if this or any previous post has ruffled your feathers, but
> oh
> > > > > well....
> > > > >
> > > > > Warren
> > > > >
> > > > > On 4/22/05, Scott Parrish wrote:
> > > > > > All,
> > > > > > Here's a novel approach to the situation: If you don't like it,
> > don't
> > > > > go.
> > > > > If
> > > > > > enough people stop attending then there will be no more RUGs and
> > > > > nothing
> > > > > to
> > > > > > complain about.
> > > > > >
> > > > > > If you want what YOU want, then host the damn thing yourself. I've
> > > > > never
> > > > > > read anywhere in the Remedy licensing agreement that you are
> > entitled
> > > > > to a
> > > > > > RUG and that said RUG should be run YOUR way. If you don't like
> the
> > > > > > tutorials, don't sign up for them. If you don't like the
> conference
> > > > > this
> > > > > > year, don't go to next year's.
> > > > > >
> > > > > > This attitude of "entitlement" just because you are a Remedy/BMC
> > > > > customer
> > > > > is
> > > > > > beyond me. If it weren't for BMC there would be NO Remedy today.
> > While
> > > > > there
> > > > > > is no way of knowing absolutely if that is a true statement, I
> > believe
> > > > > it
> > > > > is
> > > > > > pretty much on the mark. So, blame BMC for ruining your precious
> > RUG,
> > > > > but
> > > > > > also thank them for saving Remedy.
> > > > > >
> > > > > > By the way, I fully intend to attend RUG this year for the first
> > time
> > > > > since
> > > > > > 2000. Not that I stayed away by choice, but just never had the
> > > > > opportunity.
> > > > > > I, for one, am looking forward to at least the opportunity to have
> a
> > > > > look
> > > > > at
> > > > > > BMC products because I know that there are many, many Remedy
> > customers
> > > > > out
> > > > > > there looking to integrate their out of the box Remedy products
> with
> > > > > BMC
> > > > > > products.
> > > > > >
> > > > > > If you don't like the tutorials, then don't sign up for them. If
> you
> > > > > don't
> > > > > > like the conference, don't go. If you think it costs too much
> money,
> > > > > then
> > > > > > don't pay for it.
> > > > > >
> > > > > > Lastly, I'm not sure that the true benefit of RUG is what
> Remedy/BMC
> > > > > offers
> > > > > > here anyway. I think the true benefit is meeting other people in
> the
> > > > > Remedy
> > > > > > community, finding out what they are doing and how they are doing,
> > > > > putting
> > > > > > faces to names and maybe even making a friend or two (which I am
> > sure
> > > > > I am
> > > > > > doing with this post).
> > > > > >
> > > > > > Just my .02.
> > > > > >
> > > > > > Scott Parrish
> > > > > > Remedy Skilled Professional
> > > > > >
> > > > > >
> > > > >
> > > >
> >
>
> > > > >
> > > > >
> > > > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > > > (Support: mailto:support@arslist.org)
> > > > > >
> > > > >
> > > > > --
> > > > > Warren R. Baltimore II
> > > > > Remedy Developer
> > > > > UW Medicine IT Services
> > > > > School of Medicine
> > > > > University of Washington
> > > > > Box 358220
> > > > > 1325 Fourth Ave, Suite 2000
> > > > > Seattle, WA 98101
> > > > > Office E: warrenb@u.washington.edu
> > > > > Personal E: warrenbaltimore@gmail.com
> > > > > V: 206-543-7392
> > > > > F: 206-221-4745
> > > > >
> > > > > The opinions expressed in this e-mail are in no way those of the
> > > > > University of Washington, or the State of Washington. They are my
> > > > > own.
> > > > >
> > > > >
> > > >
> >
>
> > > > >
> > > > >
> > > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > > (Support: mailto:support@arslist.org)
> > > > >
> > > > >
> > > >
> >
>
> > > > >
> > > > >
> > > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > > (Support: mailto:support@arslist.org)
> > > > >
> > > > >
> > > >
> >
>
> > > > >
> > > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > > (Support: mailto:support@arslist.org)
> > > > >
> > > > >
> > > >
> >
>
> > > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > > (Support: mailto:support@arslist.org)
> > > > >
> > > >
> > > >
> >
>
> > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > (Support: mailto:support@arslist.org)
> > > > This posting was
> > submitted
> > > > via the Web interface
> > >
> > > --
> > > Warren R. Baltimore II
> > > Remedy Developer
> > > UW Medicine IT Services
> > > School of Medicine
> > > University of Washington
> > > Box 358220
> > > 1325 Fourth Ave, Suite 2000
> > > Seattle, WA 98101
> > >
> > > The opinions expressed in this e-mail are in no way those of the
> > > University of Washington, or the State of Washington. They are my
> > > own.
> > >
> > >
> >
>
> > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > (Support: mailto:support@arslist.org)
> > >
> >
> >
>
> > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org)
> > This posting was submitted
> > via the Web interface
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>
>
> Brian Goralczyk
> Mobile 574-249-0018
> Email: bdg0584@yahoo.com
> Website: www.acegolfclubs.com
>
> "If we let the opinions of others keep us from doing what we know is right,
> than we have betrayed both ourselves as well as those we interact
> with"
> This posting was submitted
> via the Web interface


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

Go for it! It could be a real hoot!

Warren

On 4/26/05, Brian Goralczyk wrote:
> **
> Really..if people can let me know if they are interested, I could look into
> a bulk discount and get back to everybody on prices.
>
> Susan Palmer wrote:
> cha-ching ! Sale #1 for me .... ;)
>
>
>
> On 4/26/05, Brian Goralczyk wrote:
> > **
> > Susan,
> >
> > I mis-represented myself when I used to word fight. Just that like me,
> many
> > people here and get into very heated debates. I would say fighting would
> > denote negative feelings, and I have rarely, if ever, gotten the feeling
> of
> > people not liking each other here. Even if they don't get along all the
> > time.
> >
> > It seems to me, that I should buy a bunch of those id cards. I could make
> a
> > small fortune :-)
> >
> > Brian
> >
> >
> >
> > Susan Palmer wrote:
> > Well it would accomplish one of my requests ! Actually you could get
> > it quite small, maybe 1"x1", R=Remedy, B=bmc, M=Magic and so on.
> > Could even have the letter flashing to drive you totally insane ...
> > and color code it !
> >
> > I'm a little concerned that Brian thinks we fight .... no fighting, I
> > think the general pattern flowing through the posts is drinking ...
> > whether achololic or not.
> >
> > Susan
> >
> > On 4/26/05, Warren Baltimore wrote:
> > > I WANT IT!!!!
> > >
> > > The ultimate in Geek NameTags!
> > >
> > > Can't you just see it now, non IT Types would be running from the
> > > hotel screaming with a few thousand of us walking around with LED Name
> > > tags!
> > >
> > > I really, really, really, really, really want it!
> > >
> > > On 4/26/05, Brian Goralczyk wrote:
> > > > **
> > > > If the desire/challenge is simply to identify each other all we need
> to
> > do
> > > > is get this
> > > >
> >
> http://www.electronicdisplays.com/prodcat/detail.asp?id=651
> > > > and our problems and fights can go away.
> > > >
> > > > Brian
> > > >
> > > > Susan Palmer wrote:
> > > > Andy,
> > > >
> > > > Don't confuse our rhetoric about the Tutorials and the change in
> > > > format with the value of the RUG portion. Since we don't know what
> > > > the sessions during RUG are yet it's hard to comment on them. I know
> > > > that last year I found less sessions interesting to me than in the
> > > > past. It may have been just what I was interested in that produced
> > > > that judgement. BUT, there were numerous great sessions that hit home
> > > > and provided educational benefits.
> > > >
> > > > But the other things like evening with the engineers, talking to other
> > > > developers over lunch or dinner or when just taking a break in the
> > > > open areas are not something that you can really put a price on. Of
> > > > course that portion of the conference is what you make it, it does
> > > > require one to at least put yourself out there and to say hello.
> > > >
> > > > And how many other product conferences have you gone to where you can
> > > > talk to a man like Doug Mueller, co founder and CTO. You'll see him
> > > > all through the conference in the open areas and he is very
> > > > approachable.
> > > >
> > > > My point about it being a combined conference was not that I didn't
> > > > want the other groups there, I just want to easily be able to identify
> > > > other Remedy people. I'm sure I will have interesting conversations
> > > > with people from all the groups, but I do have a focal interest that
> > > > is primary.
> > > >
> > > > I believe they cover the majority of their costs with the fees. And
> > > > there were a couple of times at least where there was free beer, if
> > > > that's a priority in your decision ... there were other goodies too!
> > > >
> > > > Alot of our power comes from filling out the conference survey forms
> > > > in an effort to compliment what goes well and ask for changes in
> > > > things we don't like. But remember, what I like, you may not, so many
> > > > times it probably cancels out. Plus as the conference is running,
> > > > there are the executives available to listen along with many other
> > > > staff members. There is generally an ask management session too on
> > > > the second day, after you've had enough time to form opinions. I
> > > > mentioned a few things last year and they were implemented not too
> > > > long afterwards, which I was very pleased about.
> > > >
> > > > Since you have never been to a RUG it's easy to talk about 'not
> > > > attending' as a form of action. We don't want it to go away, we just
> > > > want it to be good for everyone. If you've attended there's a better
> > > > than average chance you'll want to attend again. Ask those that are
> > > > not lucky enough to be able to attend on a regular basis.
> > > >
> > > > Alot of us are one-man/woman shops and we don't have anyone else in
> > > > the next desk to talk these things over with. This is our forum for
> > > > discussion so don't always take negative remarks so seriously.
> > > >
> > > > Time to end the day !
> > > >
> > > > Susan
> > > >
> > > >
> > > >
> > > > On 4/25/05, Mayfield, Andy L. wrote:
> > > > > I have never attended a RUG, but for what they charge they should
> > > > > certainly be able to break even. That is unless of course they
> provide
> > > > > free alcohol....... I digress.
> > > > >
> > > > > My main point was this:
> > > > >
> > > > > We (the users) have all the power in this situation. If no one
> attends
> > > > > and the reasons why are communicated to BMC, you can bet that
> > something
> > > > > will change for the next year. Of course that is easy for me to say
> > > > > since I do not attend anyway. I was actually going to post a
> question
> > as
> > > > > to the usefulness of them and if it worth attending as a novice
> admin,
> > > > > but I think I have obtained the answer to that question. From what I
> > am
> > > > > reading, I straight-up Remedy class would probably be a better use
> of
> > > > > company money for me.
> > > > >
> > > > > Andy L. Mayfield
> > > > > System Operation Specialist
> > > > > Alabama Power Company
> > > > > Office: 8-226-1805
> > > > >
> > > > >
> > > > > -----Original Message-----
> > > > > From: Action Request System discussion list(ARSList)
> > > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Button
> > > > > Sent: Sunday, April 24, 2005 2:39 AM
> > > > > To: arslist@ARSLIST.ORG
> > > > > Subject: Re: Tutorials 2005
> > > > >
> > > > > To place a now obvious post-note to this thread; Because of the
> > > > > diversity of
> > > > > customer of both the ARS, and the Remedy off-the-shelf products, RUG
> > has
> > > > > always been a catch-all that applied to some people (new and
> > prospective
> > > > > customers), and has been sometime been viewed by others as a full-on
> > > > > sales
> > > > > seminar. In my case I usually attend when there are full version
> > changes
> > > > > coming.
> > > > >
> > > > > If BMC, which is the savior of this APP, and needs to be respected
> as
> > > > > such
> > > > > wants to focus their sales of product at "Your" RUG, then who really
> > > > > cares.
> > > > > I am sure that the time, effort and money spent to organize such
> > events,
> > > > > which do not pay for themselves traditionally, no matter what the
> fee,
> > > > > could
> > > > > be spent to oh....I dunno.... save a large portion of their recently
> > > > > laid
> > > > > off workforce for instance.
> > > > >
> > > > > Lets give BMC a chance at this years RUG, and if they drop the ball,
> > > > > then
> > > > > nail them for it. We have to consider the time and the climate
> before
> > we
> > > > > start beating on this ARS Owner like we did the last.
> > > > >
> > > > > Just an opinion.
> > > > >
> > > > > Tim
> > > > >
> > > > > -----Original Message-----
> > > > > From: Action Request System discussion list(ARSList)
> > > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Parrish
> > > > > Sent: Friday, April 22, 2005 9:17 PM
> > > > > To: arslist@ARSLIST.ORG
> > > > > Subject: Re: Tutorials 2005
> > > > >
> > > > > Just so we're straight about this:
> > > > >
> > > > > 1. I addressed my previous email to "All" and removed the previous
> > > > > postings
> > > > > because I didn't want to give the impression that I was attacking
> any
> > > > > single
> > > > > individual.
> > > > >
> > > > > 2. I never said that you should not expect to be heard.
> > > > >
> > > > > 3. I have no idea which part of my statement is ridiculous. I have
> to
> > > > > assume
> > > > > you gave the entire email a "ridiculous" label.
> > > > >
> > > > > 4. If you believe that just because you purchased something that you
> > are
> > > > > entitled to anything other than a working product and whatever else
> is
> > > > > outlined in your support agreement, then I would have to say that
> > there
> > > > > is a
> > > > > definite communication gap here. As I said before, I don't believe
> it
> > > > > says
> > > > > anywhere in your Remedy licensing agreement that you are entitled to
> > > > > attend
> > > > > a RUG conference .... If you could point it out to me, I would
> greatly
> > > > > appreciate it.
> > > > >
> > > > > Scott
> > > > >
> > > > > -----Original Message-----
> > > > > From: Action Request System discussion list(ARSList)
> > > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren Baltimore
> > > > > Sent: Friday, April 22, 2005 5:35 PM
> > > > > To: arslist@ARSLIST.ORG
> > > > > Subject: Re: Tutorials 2005
> > > > >
> > > > > Scott,
> > > > >
> > > > > That is the most ridiculous statement I've heard yet. My (and
> others)
> > > > > sense of entitlement is BECAUSE we are Remedy customers. I've Paid
> my
> > > > > money and I expect to be heard. I don't believe anyone here (at
> least
> > > > > not that I've heard) has suggested that there is no place for the
> > > > > other BMC info....Just not at the expense of what has been a very
> > > > > important and helpful aspect of RUG up to this time.
> > > > >
> > > > > If you are content with the direction that BMC is going. That's
> > > > > great. You too are a customer and are entitled to your opinion. But,
> > > > > there is nothing wrong with expressing an opinion that BMC has made
> a
> > > > > mistake. And as I said earlier, expressing it to BMC directly (which
> > > > > I have). As to hosting the "DAMN" thing myself. Again, I've paid my
> > > > > money, and will again to go to the "damn" thing, and if I don't like
> > > > > the lack of useful information for me at the "damn" tutorials, then
> > > > > you can "damn" well bet that I'm going to voice it. And again, not
> > > > > just in the list, but also with BMC directly.
> > > > >
> > > > > As to the OTB products. No one has suggested that there should be no
> > > > > tutorials in regards to them, only that it should not be at the
> > > > > expense of those who do not use the OTB products.
> > > > >
> > > > > Sorry, if this or any previous post has ruffled your feathers, but
> oh
> > > > > well....
> > > > >
> > > > > Warren
> > > > >
> > > > > On 4/22/05, Scott Parrish wrote:
> > > > > > All,
> > > > > > Here's a novel approach to the situation: If you don't like it,
> > don't
> > > > > go.
> > > > > If
> > > > > > enough people stop attending then there will be no more RUGs and
> > > > > nothing
> > > > > to
> > > > > > complain about.
> > > > > >
> > > > > > If you want what YOU want, then host the damn thing yourself. I've
> > > > > never
> > > > > > read anywhere in the Remedy licensing agreement that you are
> > entitled
> > > > > to a
> > > > > > RUG and that said RUG should be run YOUR way. If you don't like
> the
> > > > > > tutorials, don't sign up for them. If you don't like the
> conference
> > > > > this
> > > > > > year, don't go to next year's.
> > > > > >
> > > > > > This attitude of "entitlement" just because you are a Remedy/BMC
> > > > > customer
> > > > > is
> > > > > > beyond me. If it weren't for BMC there would be NO Remedy today.
> > While
> > > > > there
> > > > > > is no way of knowing absolutely if that is a true statement, I
> > believe
> > > > > it
> > > > > is
> > > > > > pretty much on the mark. So, blame BMC for ruining your precious
> > RUG,
> > > > > but
> > > > > > also thank them for saving Remedy.
> > > > > >
> > > > > > By the way, I fully intend to attend RUG this year for the first
> > time
> > > > > since
> > > > > > 2000. Not that I stayed away by choice, but just never had the
> > > > > opportunity.
> > > > > > I, for one, am looking forward to at least the opportunity to have
> a
> > > > > look
> > > > > at
> > > > > > BMC products because I know that there are many, many Remedy
> > customers
> > > > > out
> > > > > > there looking to integrate their out of the box Remedy products
> with
> > > > > BMC
> > > > > > products.
> > > > > >
> > > > > > If you don't like the tutorials, then don't sign up for them. If
> you
> > > > > don't
> > > > > > like the conference, don't go. If you think it costs too much
> money,
> > > > > then
> > > > > > don't pay for it.
> > > > > >
> > > > > > Lastly, I'm not sure that the true benefit of RUG is what
> Remedy/BMC
> > > > > offers
> > > > > > here anyway. I think the true benefit is meeting other people in
> the
> > > > > Remedy
> > > > > > community, finding out what they are doing and how they are doing,
> > > > > putting
> > > > > > faces to names and maybe even making a friend or two (which I am
> > sure
> > > > > I am
> > > > > > doing with this post).
> > > > > >
> > > > > > Just my .02.
> > > > > >
> > > > > > Scott Parrish
> > > > > > Remedy Skilled Professional
> > > > > >
> > > > > >
> > > > >
> > > >
> >
>
> > > > >
> > > > >
> > > > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > > > (Support: mailto:support@arslist.org)
> > > > > >
> > > > >
> > > > > --
> > > > > Warren R. Baltimore II
> > > > > Remedy Developer
> > > > > UW Medicine IT Services
> > > > > School of Medicine
> > > > > University of Washington
> > > > > Box 358220
> > > > > 1325 Fourth Ave, Suite 2000
> > > > > Seattle, WA 98101
> > > > > Office E: warrenb@u.washington.edu
> > > > > Personal E: warrenbaltimore@gmail.com
> > > > > V: 206-543-7392
> > > > > F: 206-221-4745
> > > > >
> > > > > The opinions expressed in this e-mail are in no way those of the
> > > > > University of Washington, or the State of Washington. They are my
> > > > > own.
> > > > >
> > > > >
> > > >
> >
>
> > > > >
> > > > >
> > > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > > (Support: mailto:support@arslist.org)
> > > > >
> > > > >
> > > >
> >
>
> > > > >
> > > > >
> > > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > > (Support: mailto:support@arslist.org)
> > > > >
> > > > >
> > > >
> >
>
> > > > >
> > > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > > (Support: mailto:support@arslist.org)
> > > > >
> > > > >
> > > >
> >
>
> > > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > > (Support: mailto:support@arslist.org)
> > > > >
> > > >
> > > >
> >
>
> > > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > > (Support: mailto:support@arslist.org)
> > > > This posting was
> > submitted
> > > > via the Web interface
> > >
> > > --
> > > Warren R. Baltimore II
> > > Remedy Developer
> > > UW Medicine IT Services
> > > School of Medicine
> > > University of Washington
> > > Box 358220
> > > 1325 Fourth Ave, Suite 2000
> > > Seattle, WA 98101
> > >
> > > The opinions expressed in this e-mail are in no way those of the
> > > University of Washington, or the State of Washington. They are my
> > > own.
> > >
> > >
> >
>
> > > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > > (Support: mailto:support@arslist.org)
> > >
> >
> >
>
> > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org)
> > This posting was submitted
> > via the Web interface
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>
>
> Brian Goralczyk
> Mobile 574-249-0018
> Email: bdg0584@yahoo.com
> Website: www.acegolfclubs.com
>
> "If we let the opinions of others keep us from doing what we know is right,
> than we have betrayed both ourselves as well as those we interact
> with"
> This posting was submitted
> via the Web interface


--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my
own.


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(Support: mailto:support@arslist.org)

FYI... In my email announcements from Remedy (The RUG Registration
announcement) I saw this...

Staying True to Our Roots
We are excited to have all BMC Service Management customers joining us
at the BMC Remedy User Group conference this year, but we haven't
forgotten our roots. This year's conference will once again have a
complete line-up of Remedy Product Line technology sessions during the
conference. The difference? This year, you will also have the
opportunity to learn about how your Remedy products work with other BMC
Service Management offerings to bring your company true business value.



-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Monday, April 25, 2005 5:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tutorials 2005

Andy,

Don't confuse our rhetoric about the Tutorials and the change in format
with the value of the RUG portion. Since we don't know what the
sessions during RUG are yet it's hard to comment on them. I know that
last year I found less sessions interesting to me than in the past. It
may have been just what I was interested in that produced that
judgement. BUT, there were numerous great sessions that hit home and
provided educational benefits.

But the other things like evening with the engineers, talking to other
developers over lunch or dinner or when just taking a break in the open
areas are not something that you can really put a price on. Of course
that portion of the conference is what you make it, it does require one
to at least put yourself out there and to say hello.

And how many other product conferences have you gone to where you can
talk to a man like Doug Mueller, co founder and CTO. You'll see him all
through the conference in the open areas and he is very approachable.

My point about it being a combined conference was not that I didn't want
the other groups there, I just want to easily be able to identify other
Remedy people. I'm sure I will have interesting conversations with
people from all the groups, but I do have a focal interest that is
primary.

I believe they cover the majority of their costs with the fees. And
there were a couple of times at least where there was free beer, if
that's a priority in your decision ... there were other goodies too!

Alot of our power comes from filling out the conference survey forms in
an effort to compliment what goes well and ask for changes in things we
don't like. But remember, what I like, you may not, so many times it
probably cancels out. Plus as the conference is running, there are the
executives available to listen along with many other staff members.
There is generally an ask management session too on the second day,
after you've had enough time to form opinions. I mentioned a few things
last year and they were implemented not too long afterwards, which I was
very pleased about.

Since you have never been to a RUG it's easy to talk about 'not
attending' as a form of action. We don't want it to go away, we just
want it to be good for everyone. If you've attended there's a better
than average chance you'll want to attend again. Ask those that are not
lucky enough to be able to attend on a regular basis.

Alot of us are one-man/woman shops and we don't have anyone else in the
next desk to talk these things over with. This is our forum for
discussion so don't always take negative remarks so seriously.

Time to end the day !

Susan



On 4/25/05, Mayfield, Andy L. wrote:
> I have never attended a RUG, but for what they charge they should
> certainly be able to break even. That is unless of course they provide

> free alcohol....... I digress.
>
> My main point was this:
>
> We (the users) have all the power in this situation. If no one attends

> and the reasons why are communicated to BMC, you can bet that
> something will change for the next year. Of course that is easy for me

> to say since I do not attend anyway. I was actually going to post a
> question as to the usefulness of them and if it worth attending as a
> novice admin, but I think I have obtained the answer to that question.

> From what I am reading, I straight-up Remedy class would probably be a

> better use of company money for me.
>
> Andy L. Mayfield
> System Operation Specialist
> Alabama Power Company
> Office: 8-226-1805
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Button
> Sent: Sunday, April 24, 2005 2:39 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Tutorials 2005
>
> To place a now obvious post-note to this thread; Because of the
> diversity of customer of both the ARS, and the Remedy off-the-shelf
> products, RUG has always been a catch-all that applied to some people
> (new and prospective customers), and has been sometime been viewed by
> others as a full-on sales seminar. In my case I usually attend when
> there are full version changes coming.
>
> If BMC, which is the savior of this APP, and needs to be respected as
> such wants to focus their sales of product at "Your" RUG, then who
> really cares.
> I am sure that the time, effort and money spent to organize such
> events, which do not pay for themselves traditionally, no matter what
> the fee, could
> be spent to oh....I dunno.... save a large portion of their recently
> laid
> off workforce for instance.
>
> Lets give BMC a chance at this years RUG, and if they drop the ball,
> then nail them for it. We have to consider the time and the climate
> before we start beating on this ARS Owner like we did the last.
>
> Just an opinion.
>
> Tim
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Parrish
> Sent: Friday, April 22, 2005 9:17 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Tutorials 2005
>
> Just so we're straight about this:
>
> 1. I addressed my previous email to "All" and removed the previous
> postings because I didn't want to give the impression that I was
> attacking any single individual.
>
> 2. I never said that you should not expect to be heard.
>
> 3. I have no idea which part of my statement is ridiculous. I have to
> assume you gave the entire email a "ridiculous" label.
>
> 4. If you believe that just because you purchased something that you
> are entitled to anything other than a working product and whatever
> else is outlined in your support agreement, then I would have to say
> that there is a definite communication gap here. As I said before, I
> don't believe it says anywhere in your Remedy licensing agreement that

> you are entitled to attend a RUG conference .... If you could point it

> out to me, I would greatly appreciate it.
>
> Scott
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren Baltimore
> Sent: Friday, April 22, 2005 5:35 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Tutorials 2005
>
> Scott,
>
> That is the most ridiculous statement I've heard yet. My (and others)

> sense of entitlement is BECAUSE we are Remedy customers. I've Paid my

> money and I expect to be heard. I don't believe anyone here (at least

> not that I've heard) has suggested that there is no place for the
> other BMC info....Just not at the expense of what has been a very
> important and helpful aspect of RUG up to this time.
>
> If you are content with the direction that BMC is going. That's
> great. You too are a customer and are entitled to your opinion. But,

> there is nothing wrong with expressing an opinion that BMC has made a
> mistake. And as I said earlier, expressing it to BMC directly (which
> I have). As to hosting the "DAMN" thing myself. Again, I've paid my
> money, and will again to go to the "damn" thing, and if I don't like
> the lack of useful information for me at the "damn" tutorials, then
> you can "damn" well bet that I'm going to voice it. And again, not
> just in the list, but also with BMC directly.
>
> As to the OTB products. No one has suggested that there should be no
> tutorials in regards to them, only that it should not be at the
> expense of those who do not use the OTB products.
>
> Sorry, if this or any previous post has ruffled your feathers, but oh
> well....
>
> Warren
>
> On 4/22/05, Scott Parrish wrote:
> > All,
> > Here's a novel approach to the situation: If you don't like it,
> > don't
> go.
> If
> > enough people stop attending then there will be no more RUGs and
> nothing
> to
> > complain about.
> >
> > If you want what YOU want, then host the damn thing yourself. I've
> never
> > read anywhere in the Remedy licensing agreement that you are
> > entitled
> to a
> > RUG and that said RUG should be run YOUR way. If you don't like the
> > tutorials, don't sign up for them. If you don't like the conference
> this
> > year, don't go to next year's.
> >
> > This attitude of "entitlement" just because you are a Remedy/BMC
> customer
> is
> > beyond me. If it weren't for BMC there would be NO Remedy today.
> > While
> there
> > is no way of knowing absolutely if that is a true statement, I
> > believe
> it
> is
> > pretty much on the mark. So, blame BMC for ruining your precious
> > RUG,
> but
> > also thank them for saving Remedy.
> >
> > By the way, I fully intend to attend RUG this year for the first
> > time
> since
> > 2000. Not that I stayed away by choice, but just never had the
> opportunity.
> > I, for one, am looking forward to at least the opportunity to have a
> look
> at
> > BMC products because I know that there are many, many Remedy
> > customers
> out
> > there looking to integrate their out of the box Remedy products with
> BMC
> > products.
> >
> > If you don't like the tutorials, then don't sign up for them. If you
> don't
> > like the conference, don't go. If you think it costs too much money,
> then
> > don't pay for it.
> >
> > Lastly, I'm not sure that the true benefit of RUG is what Remedy/BMC
> offers
> > here anyway. I think the true benefit is meeting other people in the
> Remedy
> > community, finding out what they are doing and how they are doing,
> putting
> > faces to names and maybe even making a friend or two (which I am
> > sure
> I am
> > doing with this post).
> >
> > Just my .02.
> >
> > Scott Parrish
> > Remedy Skilled Professional
> >
> >
>
>
>
>
> > UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org)
> >
>
> --
> Warren R. Baltimore II
> Remedy Developer
> UW Medicine IT Services
> School of Medicine
> University of Washington
> Box 358220
> 1325 Fourth Ave, Suite 2000
> Seattle, WA 98101
> Office E: warrenb@u.washington.edu
> Personal E: warrenbaltimore@gmail.com
> V: 206-543-7392
> F: 206-221-4745
>
> The opinions expressed in this e-mail are in no way those of the
> University of Washington, or the State of Washington. They are my
> own.
>
>
>
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>
>
>
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>
>
>
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>
>
> UNSUBSCRIBE or access ARSlist Archives at
> http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>



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As they only customer attendee at all the RUGs I guess I h
Gidd and all

As they only customer attendee at all the RUGs I guess I have to comment (thank you Gidd for the challenge).
1. RUG is the most efficient way of learning about Remedy's current and future direction and plans
2. Don't forget the value of the Vendors fair. There is were you learn about the neat products that can enhance your implementation of Remedy products. It is also a place to get hands on test drives of the soon to be released Remedy products. There have been days at RUG in the past where I skipped afternoon sessions to really understand the products in the Vendors fair and to mix with the other Remedy developers manning their company's booth. You can't get this experience from your salesman or at most regional RUGs (they are worth the attendance but are too short)
3. Don't forget the value of interaction with fellow Remedy Developers between sessions, breakfasts, lunches, dinners, parties and the bar (Even if you don't drink it gives one the opportunity to "hit" on your collogues spouses). Jay, are you bring your lovely wife this year?

Having hosted several booths at past RUG's I know from experience that product decision makers and buyers are not RUG attendees. In the early years Larry banned Sales from RUG except for one evening get together and the big party (by they way at 70 years old I also would like to vote to turn down the noise level at the party). I think BMC is savvy enough to not expect that Sales of their products will be made at RUG but they would like all the techies to be familiar with all their products so they can advise and recommend them to their company decision makers.

I hope to meet and talk with you all this July

Ed Reynolds
Remedy Approved Consultant
Mobil: (818) 421-8946



-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Gidd Calden
Sent: Friday, April 22, 2005 5:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tutorials 2005

Warren,

Now, now ... some cheese with that whine ???

The purpose of RUGs from DAY ONE, where is Ed Reynolds
when you need him, is/was to bring Remedy people together
to discuss Remedy. Did I miss something here or are we
not allowed to do that?

There certainly are more constructive ways to make our
collective voices heard and you are using one of those
vehicles here. I'd expect a stern lecture from Doug M.
on some decorum and etiquette hear, lest we go out and
burn Remedy in effigy in the parking lot....

Doug and his team literally bend over backwards to do
everything within their power to make ARS the BEST tool
on the planet and for that I am grateful. Certainly,
a chance to meet with him, shake his hand and say a
hearty Thank You is in order in my estimation but then
again I am an Old Dog... ask Claire.

OMG...

Regards...Gidd


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Warren Baltimore
Sent: Friday, April 22, 2005 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tutorials 2005


Scott,

That is the most ridiculous statement I've heard yet. My (and others)
sense of entitlement is BECAUSE we are Remedy customers. I've Paid my
money and I expect to be heard. I don't believe anyone here (at least
not that I've heard) has suggested that there is no place for the
other BMC info....Just not at the expense of what has been a very
important and helpful aspect of RUG up to this time.

If you are content with the direction that BMC is going. That's
great. You too are a customer and are entitled to your opinion. But,
there is nothing wrong with expressing an opinion that BMC has made a
mistake. And as I said earlier, expressing it to BMC directly (which
I have). As to hosting the "DAMN" thing myself. Again, I've paid my
money, and will again to go to the "damn" thing, and if I don't like
the lack of useful information for me at the "damn" tutorials, then
you can "damn" well bet that I'm going to voice it. And again, not
just in the list, but also with BMC directly.

As to the OTB products. No one has suggested that there should be no
tutorials in regards to them, only that it should not be at the
expense of those who do not use the OTB products.

Sorry, if this or any previous post has ruffled your feathers, but oh
well....

Warren

On 4/22/05, Scott Parrish wrote:
> All,
> Here's a novel approach to the situation: If you don't like it, don't go.
If
> enough people stop attending then there will be no more RUGs and nothing
to
> complain about.
>
> If you want what YOU want, then host the damn thing yourself. I've never
> read anywhere in the Remedy licensing agreement that you are entitled to a
> RUG and that said RUG should be run YOUR way. If you don't like the
> tutorials, don't sign up for them. If you don't like the conference this
> year, don't go to next year's.
>
> This attitude of "entitlement" just because you are a Remedy/BMC customer
is
> beyond me. If it weren't for BMC there would be NO Remedy today. While
there
> is no way of knowing absolutely if that is a true statement, I believe it
is
> pretty much on the mark. So, blame BMC for ruining your precious RUG, but
> also thank them for saving Remedy.
>
> By the way, I fully intend to attend RUG this year for the first time
since
> 2000. Not that I stayed away by choice, but just never had the
opportunity.
> I, for one, am looking forward to at least the opportunity to have a look
at
> BMC products because I know that there are many, many Remedy customers out
> there looking to integrate their out of the box Remedy products with BMC
> products.
>
> If you don't like the tutorials, then don't sign up for them. If you don't
> like the conference, don't go. If you think it costs too much money, then
> don't pay for it.
>
> Lastly, I'm not sure that the true benefit of RUG is what Remedy/BMC
offers
> here anyway. I think the true benefit is meeting other people in the
Remedy
> community, finding out what they are doing and how they are doing, putting
> faces to names and maybe even making a friend or two (which I am sure I am
> doing with this post).
>
> Just my .02.
>
> Scott Parrish
> Remedy Skilled Professional
>
>


> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org)
>


--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101
Office E: warrenb@u.washington.edu
Personal E: warrenbaltimore@gmail.com
V: 206-543-7392
F: 206-221-4745

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my
own.



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