We have installed ARWeb on a AIX server. Now when we try accessing this one
specific form (all other forms work OK) the browser displays an error page
stating that the page cannot be displayed and the ARWeb application crashes.

When we look in the "waserver.log" file we see the following message:

08/05/99 15:26:18 :: TID 537168112 :: CARPropStruct::Set : ASSERT -
AR_DATA_TYPE_NULL or unknown : Line 1627 in afcstrct.cpp


We are running ARS V4.0.2.

Any help would be greatly appreciated.

Thanks,

Fernando.

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

tool?

Thanks.

Andy.


___
Get Free Email and Do More On The Web. Visit http://www.msn.com

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

We are thinking of buying some paging software for our Remedy system. There
seem to be many choices out there.... Telalert by Telamon, Symon, Personal
Productivity, CuraMessage, Cross Communications and more.

I was hoping to get feedback from those of you who have tried these or other
products, regarding strengths and weaknesses, customer support, reliability,
features.... whatever you might think is usefull.
===
Thanks in advance, Brian
Server and Client 4.0.2
server/database unix/oracle 8.04
users NT 4.0
brian_curtis@mcgraw-hill.com
fax 303.721.4798
_
Do You Yahoo!?
Bid and sell for free at http://auctions.yahoo.com

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

I have a field with a data value of Lastname, Firstname. I need to perform an
open Dialog and push the data
to a field on the dialog window in format Firstname Lastname (yes, the data
resides in a single field on both
forms). I've tried this format

SUBSTR($FLD_OWNERNAME$, (STRSTR($FLD_OWNERNAME$,",")+2))+
SUBSTR($FLD_OWNERNAME$, 0, (STRSTR($FLD_OWNERNAME$,",")-1))

This tries to get the position of the comma in the string and substring based
upon that position. When I try
to save it, it gives position errors where the quotes are used for the comma.
I've tried double quotes, apostrophes,
(the double quotes converted the statement to comma Zero). The same type errors
for when I try finding the location
of the space in the string. If I put a character in the problem area, it works.
Any ideas on how I can get this
to work would be greatly appreciated. Thanks.
Robert

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

I don't see the error with your statement. However, below is one I use to
get the first word off a character field:
LEFT($Info Copies Queue$,STRSTR($Info Copies Queue$, " "))

And here is how I put the get the rest of the line:
LTRIM(SUBSTR($Info Copies Queue$,STRSTR($Info Copies Queue$, " ") + 1))

Rick

Robert Malelu wrote:

> Folks,
> I have a field with a data value of Lastname, Firstname. I need to perform an
> open Dialog and push the data
> to a field on the dialog window in format Firstname Lastname (yes, the data
> resides in a single field on both
> forms). I've tried this format
>
> SUBSTR($FLD_OWNERNAME$, (STRSTR($FLD_OWNERNAME$,",")+2))+
> SUBSTR($FLD_OWNERNAME$, 0, (STRSTR($FLD_OWNERNAME$,",")-1))
>
> This tries to get the position of the comma in the string and substring based
> upon that position. When I try
> to save it, it gives position errors where the quotes are used for the comma.
> I've tried double quotes, apostrophes,
> (the double quotes converted the statement to comma Zero). The same type errors
> for when I try finding the location
> of the space in the string. If I put a character in the problem area, it works.
> Any ideas on how I can get this
> to work would be greatly appreciated. Thanks.
> Robert
>
> ---------------------------------------------------------------------------
> To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
> with a body of "signoff arslist". The subject line is ignored.

link? We have filters which are performing the exact same thing which work
properly, but trying it from the active link Open Dialog, they fail. Could it
be that the Client doesn't fully support this functionalilty? Server ARS
4.0.2, client 4.0.2 patch 01.




ARSLIST@LISTSERV.ACSU.BUFFALO.EDU on 08/12/99 08:26:12
Please respond to ARSLIST@LISTSERV.ACSU.BUFFALO.EDU @ INTERNET


To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU @ INTERNET
cc:

Subject:

This is a multi-part message in MIME format.
--------------------------------------------------------------------------------
Robert,
I don't see the error with your statement. However, below is one I use to
get the first word off a character field:
LEFT($Info Copies Queue$,STRSTR($Info Copies Queue$, " "))

And here is how I put the get the rest of the line:
LTRIM(SUBSTR($Info Copies Queue$,STRSTR($Info Copies Queue$, " ") + 1))

Rick

Robert Malelu wrote:

> Folks,
> I have a field with a data value of Lastname, Firstname. I need to perform an
> open Dialog and push the data
> to a field on the dialog window in format Firstname Lastname (yes, the data
> resides in a single field on both
> forms). I've tried this format
>
> SUBSTR($FLD_OWNERNAME$, (STRSTR($FLD_OWNERNAME$,",")+2))+
> SUBSTR($FLD_OWNERNAME$, 0, (STRSTR($FLD_OWNERNAME$,",")-1))
>
> This tries to get the position of the comma in the string and substring based
> upon that position. When I try
> to save it, it gives position errors where the quotes are used for the comma.
> I've tried double quotes, apostrophes,
> (the double quotes converted the statement to comma Zero). The same type
errors > for when I try finding the location
> of the space in the string. If I put a character in the problem area, it
works. > Any ideas on how I can get this
> to work would be greatly appreciated. Thanks.
> Robert
>
> ---------------------------------------------------------------------------
> To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
> with a body of "signoff arslist". The subject line is ignored.
--------------------------------------------------------------------------------

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.
begin:vcard
n:Ferrante;Richard
tel;fax:703.883.3383
tel;work:703.883.5298
x-mozilla-html:TRUE
adr:;;;;;;
version:2.1
email;internet:ferrante@mitre.org
fn:Rick Ferrante
end:vcard

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

especially when opening a form in dialog mode.

Most of the KEYWORDS like $USER$ $GROUPS$ etc. are not translated when
saving information in dialog mode. I suspect that FUNCTIONS are not working
either....

Also all field validations like lenght of fields do not work (you can type
200 characters in a 10 character field, it will only complain while trying
to save the record and then it is too late...
(in a normal form when you type the cursor will stop at the database field
lenth specified when the field got created, in dialog mode this does not
work)

Ton Roelandse


>From: Robert Malelu
>Reply-To: "Action Request System discussion list(ARSList)"
>
>To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>Date: Thu, 12 Aug 1999 08:46:35 -0400
>
>Thanks, Rick. Are you doing this in a Filter or with an Open Dialog active
>link? We have filters which are performing the exact same thing which work
>properly, but trying it from the active link Open Dialog, they fail. Could
>it
>be that the Client doesn't fully support this functionalilty? Server ARS
>4.0.2, client 4.0.2 patch 01.
>
>
>
>
>ARSLIST@LISTSERV.ACSU.BUFFALO.EDU on 08/12/99 08:26:12
>Please respond to ARSLIST@LISTSERV.ACSU.BUFFALO.EDU @ INTERNET
>
>
>To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU @ INTERNET
>cc:
>
>Subject:
>
>This is a multi-part message in MIME format.
>--------------------------------------------------------------------------------
>Robert,
>I don't see the error with your statement. However, below is one I use to
>get the first word off a character field:
>LEFT($Info Copies Queue$,STRSTR($Info Copies Queue$, " "))
>
>And here is how I put the get the rest of the line:
>LTRIM(SUBSTR($Info Copies Queue$,STRSTR($Info Copies Queue$, " ") + 1))
>
>Rick
>
>Robert Malelu wrote:
>
> > Folks,
> > I have a field with a data value of Lastname, Firstname. I need to
>perform an
> > open Dialog and push the data
> > to a field on the dialog window in format Firstname Lastname (yes, the
>data
> > resides in a single field on both
> > forms). I've tried this format
> >
> > SUBSTR($FLD_OWNERNAME$, (STRSTR($FLD_OWNERNAME$,",")+2))+
> > SUBSTR($FLD_OWNERNAME$, 0, (STRSTR($FLD_OWNERNAME$,",")-1))
> >
> > This tries to get the position of the comma in the string and substring
>based
> > upon that position. When I try
> > to save it, it gives position errors where the quotes are used for the
>comma.
> > I've tried double quotes, apostrophes,
> > (the double quotes converted the statement to comma Zero). The same
>type
>errors > for when I try finding the location
> > of the space in the string. If I put a character in the problem area,
>it
>works. > Any ideas on how I can get this
> > to work would be greatly appreciated. Thanks.
> > Robert
> >
> >
>---------------------------------------------------------------------------
> > To unsubscribe from this list, send mail to
>listserv@listserv.buffalo.edu
> > with a body of "signoff arslist". The subject line is ignored.
>--------------------------------------------------------------------------------
>
>---------------------------------------------------------------------------
>To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
>with a body of "signoff arslist". The subject line is ignored.
> begin:vcard
>n:Ferrante;Richard
>tel;fax:703.883.3383
>tel;work:703.883.5298
>x-mozilla-html:TRUE
>adr:;;;;;;
>version:2.1
>email;internet:ferrante@mitre.org
>fn:Rick Ferrante
>end:vcard
>
>---------------------------------------------------------------------------
>To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
>with a body of "signoff arslist". The subject line is ignored.


___
Get Free Email and Do More On The Web. Visit http://www.msn.com

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

ARSLIST@LISTSERV.ACSU.BUFFALO.EDU on 08/12/99 09:03:05
Please respond to ARSLIST@LISTSERV.ACSU.BUFFALO.EDU @ INTERNET


To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU @ INTERNET
cc:

Subject:

We have logged some bugs with remedy concerning the Dialog options
especially when opening a form in dialog mode.

Most of the KEYWORDS like $USER$ $GROUPS$ etc. are not translated when
saving information in dialog mode. I suspect that FUNCTIONS are not working
either....

Also all field validations like lenght of fields do not work (you can type
200 characters in a 10 character field, it will only complain while trying
to save the record and then it is too late...
(in a normal form when you type the cursor will stop at the database field
lenth specified when the field got created, in dialog mode this does not
work)

Ton Roelandse


>From: Robert Malelu
>Reply-To: "Action Request System discussion list(ARSList)"
>
>To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>Date: Thu, 12 Aug 1999 08:46:35 -0400
>
>Thanks, Rick. Are you doing this in a Filter or with an Open Dialog active
>link? We have filters which are performing the exact same thing which work
>properly, but trying it from the active link Open Dialog, they fail. Could
>it
>be that the Client doesn't fully support this functionalilty? Server ARS
>4.0.2, client 4.0.2 patch 01.
>
>
>
>
>ARSLIST@LISTSERV.ACSU.BUFFALO.EDU on 08/12/99 08:26:12
>Please respond to ARSLIST@LISTSERV.ACSU.BUFFALO.EDU @ INTERNET
>
>
>To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU @ INTERNET
>cc:
>
>Subject:
>
>This is a multi-part message in MIME format.
>-------------------------------------------------------------------------------
- >Robert,
>I don't see the error with your statement. However, below is one I use to
>get the first word off a character field:
>LEFT($Info Copies Queue$,STRSTR($Info Copies Queue$, " "))
>
>And here is how I put the get the rest of the line:
>LTRIM(SUBSTR($Info Copies Queue$,STRSTR($Info Copies Queue$, " ") + 1))
>
>Rick
>
>Robert Malelu wrote:
>
> > Folks,
> > I have a field with a data value of Lastname, Firstname. I need to
>perform an
> > open Dialog and push the data
> > to a field on the dialog window in format Firstname Lastname (yes, the
>data
> > resides in a single field on both
> > forms). I've tried this format
> >
> > SUBSTR($FLD_OWNERNAME$, (STRSTR($FLD_OWNERNAME$,",")+2))+
> > SUBSTR($FLD_OWNERNAME$, 0, (STRSTR($FLD_OWNERNAME$,",")-1))
> >
> > This tries to get the position of the comma in the string and substring
>based
> > upon that position. When I try
> > to save it, it gives position errors where the quotes are used for the
>comma.
> > I've tried double quotes, apostrophes,
> > (the double quotes converted the statement to comma Zero). The same
>type
>errors > for when I try finding the location
> > of the space in the string. If I put a character in the problem area,
>it
>works. > Any ideas on how I can get this
> > to work would be greatly appreciated. Thanks.
> > Robert
> >
> >
>---------------------------------------------------------------------------
> > To unsubscribe from this list, send mail to
>listserv@listserv.buffalo.edu
> > with a body of "signoff arslist". The subject line is ignored.
>-------------------------------------------------------------------------------
- >
>---------------------------------------------------------------------------
>To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
>with a body of "signoff arslist". The subject line is ignored.
> begin:vcard
>n:Ferrante;Richard
>tel;fax:703.883.3383
>tel;work:703.883.5298
>x-mozilla-html:TRUE
>adr:;;;;;;
>version:2.1
>email;internet:ferrante@mitre.org
>fn:Rick Ferrante
>end:vcard
>
>---------------------------------------------------------------------------
>To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
>with a body of "signoff arslist". The subject line is ignored.


___
Get Free Email and Do More On The Web. Visit http://www.msn.com

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

Sorry.

Robert Malelu wrote:

> Thanks, Rick. Are you doing this in a Filter or with an Open Dialog active
> link? We have filters which are performing the exact same thing which work
> properly, but trying it from the active link Open Dialog, they fail. Could it
> be that the Client doesn't fully support this functionalilty? Server ARS
> 4.0.2, client 4.0.2 patch 01.
>
> ARSLIST@LISTSERV.ACSU.BUFFALO.EDU on 08/12/99 08:26:12
> Please respond to ARSLIST@LISTSERV.ACSU.BUFFALO.EDU @ INTERNET
>
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU @ INTERNET
> cc:
>
> Subject:
>
> This is a multi-part message in MIME format.
> --------------------------------------------------------------------------------
> Robert,
> I don't see the error with your statement. However, below is one I use to
> get the first word off a character field:
> LEFT($Info Copies Queue$,STRSTR($Info Copies Queue$, " "))
>
> And here is how I put the get the rest of the line:
> LTRIM(SUBSTR($Info Copies Queue$,STRSTR($Info Copies Queue$, " ") + 1))
>
> Rick
>
> Robert Malelu wrote:
>
> > Folks,
> > I have a field with a data value of Lastname, Firstname. I need to perform an
> > open Dialog and push the data
> > to a field on the dialog window in format Firstname Lastname (yes, the data
> > resides in a single field on both
> > forms). I've tried this format
> >
> > SUBSTR($FLD_OWNERNAME$, (STRSTR($FLD_OWNERNAME$,",")+2))+
> > SUBSTR($FLD_OWNERNAME$, 0, (STRSTR($FLD_OWNERNAME$,",")-1))
> >
> > This tries to get the position of the comma in the string and substring based
> > upon that position. When I try
> > to save it, it gives position errors where the quotes are used for the comma.
> > I've tried double quotes, apostrophes,
> > (the double quotes converted the statement to comma Zero). The same type
> errors > for when I try finding the location
> > of the space in the string. If I put a character in the problem area, it
> works. > Any ideas on how I can get this
> > to work would be greatly appreciated. Thanks.
> > Robert
> >
> > ---------------------------------------------------------------------------
> > To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
> > with a body of "signoff arslist". The subject line is ignored.
> --------------------------------------------------------------------------------
>
> ---------------------------------------------------------------------------
> To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
> with a body of "signoff arslist". The subject line is ignored.
> begin:vcard
> n:Ferrante;Richard
> tel;fax:703.883.3383
> tel;work:703.883.5298
> x-mozilla-html:TRUE
> adr:;;;;;;
> version:2.1
> email;internet:ferrante@mitre.org
> fn:Rick Ferrante
> end:vcard
>
> ---------------------------------------------------------------------------
> To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
> with a body of "signoff arslist". The subject line is ignored.

James A. Weaver
Infrastructure Process Applications
Telephone: 1-713-656-0815 Fax: 1-713-656-0755 Pager: 1-800-637-1357
Mail : P. O. Box 4276 Rm. FB2163, Houston, TX 77210-4276
Internet: james.a.weaver@exxon.com

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

I'm trying to build an Active Link that will check if the customers initials
are already in the database and if they are not, do a push field. If they
are, the submitter should get a question if he wants to add the customer
anyway.

How can I search the database to see if the initials already exist?

Marit Soderberg, National Road Department, Sweden

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

Make a radio button "looked-up" flag. (just need one item, "yes")

When the user puts in the customer's initials and, , hits enter, it kicks
off a couple of active links set to execute on return on the initial field.

Active link 1: Sets "initials" to a match from the database. Make sure
you've checked "Set field to $NULL$" if there are no matches found.
Regardless of whether or not it finds anything, it sets "looked-up" to
"Yes". This active link runs if 'Initials' = $NULL$.

Active link 2: (later execution order) Runs if 'Initials' = $NULL$ AND
'looked-up' = "yes". First action resets 'looked-up' to 'no' so that if the
user tries to do another lookup on that screen, it's reset. Second action
opens a submit window of your choice.

That would work; I just tried it.

There may be a more elegant way to do this; play around with it.

Also, keep in mind that we're using 3.2, and there may be a better way to do
this in 4.x.
jb


> -----Original Message-----
> From: Marit Soderberg [SMTP:marit.soderberg@VV.SE]
> Sent: August 19, 1999 12:41 PM
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> Subject:
>
> Listers,
>
> I'm trying to build an Active Link that will check if the customers
> initials
> are already in the database and if they are not, do a push field. If they
> are, the submitter should get a question if he wants to add the customer
> anyway.
>
> How can I search the database to see if the initials already exist?
>
> Marit Soderberg, National Road Department, Sweden
>
> --------------------------------------------------------------------------
> -
> To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
> with a body of "signoff arslist". The subject line is ignored.

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

Marit

> -----Ursprungligt meddelande-----
> Från: Brockman, James [SMTP:james.brockman@PEPSI.COM]
> Skickat: den 19 augusti 1999 21:05
> Till: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> Ämne:
>
> Easy. Use a hidden "looked-up" flag. Do something like this:
>
> Make a radio button "looked-up" flag. (just need one item, "yes")
>
> When the user puts in the customer's initials and, , hits enter, it kicks
> off a couple of active links set to execute on return on the initial
> field.
>
> Active link 1: Sets "initials" to a match from the database. Make sure
> you've checked "Set field to $NULL$" if there are no matches found.
> Regardless of whether or not it finds anything, it sets "looked-up" to
> "Yes". This active link runs if 'Initials' = $NULL$.
>
> Active link 2: (later execution order) Runs if 'Initials' = $NULL$ AND
> 'looked-up' = "yes". First action resets 'looked-up' to 'no' so that if
> the
> user tries to do another lookup on that screen, it's reset. Second action
> opens a submit window of your choice.
>
> That would work; I just tried it.
>
> There may be a more elegant way to do this; play around with it.
>
> Also, keep in mind that we're using 3.2, and there may be a better way to
> do
> this in 4.x.
> jb
>
>
> > -----Original Message-----
> > From: Marit Soderberg [SMTP:marit.soderberg@VV.SE]
> > Sent: August 19, 1999 12:41 PM
> > To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> > Subject:
> >
> > Listers,
> >
> > I'm trying to build an Active Link that will check if the customers
> > initials
> > are already in the database and if they are not, do a push field. If
> they
> > are, the submitter should get a question if he wants to add the customer
> > anyway.
> >
> > How can I search the database to see if the initials already exist?
> >
> > Marit Soderberg, National Road Department, Sweden
> >
> >
> --------------------------------------------------------------------------
> > -
> > To unsubscribe from this list, send mail to
> listserv@listserv.buffalo.edu
> > with a body of "signoff arslist". The subject line is ignored.
>
> --------------------------------------------------------------------------
> -
> To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
> with a body of "signoff arslist". The subject line is ignored.

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

Forgive if it is a stupid question.

I want to add a new field 'OLD Assigned-to-Group' together with an existing
field 'Assigned-to-Group' in the trouble ticket schema. 'Assigned-to-Group'
holds the support group name the ticket is currently assigned to while 'OLD
Assigned-to-Group' is intended to hold the last support group name the ticket
was assigned to. How do I implement the active links or filters so that the
content in 'Assigned-to-Group' will be automatically copied to 'OLD
Assigned-to-Group' when the 'Assigned-to-Group' is modified. Thanks a lot.

Calvin

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

When the record is submitted, set a hidden field (call it
Assign-to-Group-Temp) with the value of the active field. Create a second
field called Assign-to-Group-Old.

Then Create another filter, which executes on Modify, with the
qualification "TR.Assigned-to-Group" != "DB.Assigned-to-Group" AND
"TR.Assigned-to-Group" != $NULL$, which sets the value of
'Assign-to-Group-Old' with the value of 'Assign-to-Group-Temp' and in a
second action, sets 'Assign-to-Group-Temp' with the value of
"Assign-to-Group." This will prime the hidden temporary field for
subsequent changes to the Assign-to-Group field.

I always add additional actions that log the change of value into a log
field as well so that there is a history recorded.


At 03:19 PM 8/25/99 +0800, you wrote:
>Hi list,
>
>Forgive if it is a stupid question.
>
>I want to add a new field 'OLD Assigned-to-Group' together with an existing
>field 'Assigned-to-Group' in the trouble ticket schema. 'Assigned-to-Group'
>holds the support group name the ticket is currently assigned to while 'OLD
>Assigned-to-Group' is intended to hold the last support group name the ticket
>was assigned to. How do I implement the active links or filters so that the
>content in 'Assigned-to-Group' will be automatically copied to 'OLD
>Assigned-to-Group' when the 'Assigned-to-Group' is modified. Thanks a lot.
>
>Calvin
>
>---------------------------------------------------------------------------
>To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
>with a body of "signoff arslist". The subject line is ignored.
>
>


E. Louise Van Hine

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

With a qualification of:

'TR.Assigned-to-Group' != $NULL$

Execute Set Fields action that queries the trouble ticket schema with a
qualification of '1' = $1$; Setting the 'OLD Assigned-to-Group' field with
$Assigned-to-Group$. This will set database value of the 'Assigned-to-Group'
field to the 'OLD Assigned-to-Group' before the change is committed to the
database.


HTH,

David S. Hutchinson
VISTA Information Technologies, Inc.

----- Original Message -----
From: Calvin MK YIU
To:
Sent: Wednesday, August 25, 1999 3:19 AM


> Hi list,
>
> Forgive if it is a stupid question.
>
> I want to add a new field 'OLD Assigned-to-Group' together with an
existing
> field 'Assigned-to-Group' in the trouble ticket schema.
'Assigned-to-Group'
> holds the support group name the ticket is currently assigned to while
'OLD
> Assigned-to-Group' is intended to hold the last support group name the
ticket
> was assigned to. How do I implement the active links or filters so that
the
> content in 'Assigned-to-Group' will be automatically copied to 'OLD
> Assigned-to-Group' when the 'Assigned-to-Group' is modified. Thanks a lot.
>
> Calvin
>
> --------------------------------------------------------------------------
-
> To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
> with a body of "signoff arslist". The subject line is ignored.

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

your environment. In our situation we have no resources for Unix
administration, so it was not an option at purchase time; regardless of the
benchmarks.

Our NT 4.0, 200Mhz, 6 cpu, 1 GB RAM, Fast Ethernet on Cat 5,
with 4 fast, 6 list, & escalation server
Also runs Flashboard, Fulltext search, ARWeb & Remedy Web, IIS web server,
MSSQL 6.5; 128MB allocated to SQL (perf mon shows no outstanding reads or
writes), and now we also are using SMS Discovery service that updates
daily. (*Many Thanks to Angel Taubner for her help*) Depending on the type
of day we are having, we might spike over 40% CPU utilization at a given
moment... but average 15-25%

After I took the performance tuning class and reworked some work flow
issues and properly indexed our helpdesk shcema, I rarely get performance
complaints.

Compete? naahhh, not interested in competing...too much work to do...

At 07:39 AM 8/26/1999 +0200, you wrote:
We have
Max-Fast-Daemons: 7
Max-List-Daemons: 9

with about 100 concurrent users, on a Solaris 2.6, 250Mhz, 4 CPU, 4GB RAM,
FC-AL, Fast Ethernet.
The machine runs Sybase 11.5.1, 2 engines and allocates 1.5 GB of RAM. The
same machine also runs NetView 5.1.1, TME 10 Framework, appache WWW server
and is the login machine for Unix users.
The Remedy process' does not use CPU at all. The sybase (which is used or
Remedy only) uses 10-20%CPU. There are no waiting IO.

Can NT compete with this?
-----Original Message-----
From: Richard Cooke [SMTP:r.a.cooke@LARC.NASA.GOV]
Sent: 25. august 1999 13:40
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject: Re: Fast and List Servers

How many users? I currently have 20-25 concurrent users (power users) and
when performance became a problem, we up'ed the RAM to 1 GB. I increased
both the memory config in MSSQL (SQL server on same box) and increased the
number of list & fast servers until it leveled out. The MPSO servers eat up
a bit of RAM, although I can not remember how much. Now that we are on CAT
5 ethernet, performance is pretty good.

At 07:45 PM 8/25/1999 +1000, you wrote:
>Hi all
>
>Does anyone have experience or a 'feel' for how many fast and list servers
are
>good to run? We have performance issues and are running 2 of each - 2 fast
and 2
>list servers. Is this too many, too few???
>
>We have an NT system with 256 MB RAM, running SQL server and ARS 4.0.2.
>
>regards
>Jason
>
>-----------------------------------------------------------------------
----
>To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
>with a body of "signoff arslist". The subject line is ignored.
>

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

---------------------------------------------------------------------------
To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
with a body of "signoff arslist". The subject line is ignored.

>

I have an ARS macro which submits a record to a schema. I will to run this macro
through a filter but I couldn't find a 'Run Macro' action inside the filter. And
I don't want to use the 'Run Process' action to call the command line 'aruser -e
...'. What can I do ? Thanks.


Calvin

The only ways I am aware of doing this is as follows:

1. Run Macro (from an Active Link)
2. PROCESS RUNMACRO,EXE from a Filter
3. Push fields (v4 only)

You can only do a Run Macro from an Active Link because it is a client Action as
opposed to a server. That is why the server supports the RUNMACRO command.

Why are you looking for another way?

Mike.

Hi listers,

I have an ARS macro which submits a record to a schema. I will to run this macro
through a filter but I couldn't find a 'Run Macro' action inside the filter. And
I don't want to use the 'Run Process' action to call the command line 'aruser -e
...'. What can I do ? Thanks.


Calvin

I am having a problem with the armaild process.

System:
WinNT 4.0
Service Pack 4
ARS 3.2.1
SQL Server 6.5

When the box reboots, or if we attempt to start the armaild process manually, we get the below listed error in the Event Viewer:

START ERROR MESSAGE
"The description for Event ID ( 0 ) in Source ( Remedy Mail Service ) could not be found. It contains the following insertion string(s): Could not resolve the armaild address ~HelpDesk., Return code: 21."
END ERROR MESSAGE

We have determined that the address of ~HelpDesk is a valid address in Exchange. We can access the mailbox from the Exchange client on the box itself. We have also verified that the Remedy Mail is running as a service with the required permissions as described in the "Remedy Mail Server for Microsoft Exchange" tech notes.

Any ideas?

Thanks in advance.
Tim Powell
Lykes Lines
Tampa, FL
813-209-3823
tpowell@americanaships.com

--
Timothy Powell
Remedy Consultant
Powell Business Systems
P.O. Box 7666
Lakeland, FL 33807-7666
941-709-1177 (Office)
978-477-8131 (Fax)
http://www.ktpbs.com/ars
--

James A. Weaver
Infrastructure Process Applications
Telephone: 1-713-656-0815 Fax: 1-713-656-0755 Pager: 1-800-637-1357
Mail : P. O. Box 4276 Rm. FB2163, Houston, TX 77210-4276
Internet: james.a.weaver@exxon.com

> -----Original Message-----
> From: Tim Powell [SMTP:remedydev@KTPBS.COM]
> Sent: Friday, August 27, 1999 8:05 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject:
>
> Hello everybody.
> I am having a problem with the armaild process.
>
> System:
> WinNT 4.0
> Service Pack 4
> ARS 3.2.1
> SQL Server 6.5
>
> When the box reboots, or if we attempt to start the armaild process manually, we get the below listed error in the Event Viewer:
>
> START ERROR MESSAGE
> "The description for Event ID ( 0 ) in Source ( Remedy Mail Service ) could not be found. It contains the following insertion string(s): Could not resolve the armaild address ~HelpDesk., Return code: 21."
> END ERROR MESSAGE
>
> We have determined that the address of ~HelpDesk is a valid address in Exchange. We can access the mailbox from the Exchange client on the box itself. We have also verified that the Remedy Mail is running as a service with the required permissions as described in the "Remedy Mail Server for Microsoft Exchange" tech notes.
>
> Any ideas?
>
> Thanks in advance.
> Tim Powell
> Lykes Lines
> Tampa, FL
> 813-209-3823
> tpowell@americanaships.com
>
> --
> Timothy Powell
> Remedy Consultant
> Powell Business Systems
> P.O. Box 7666
> Lakeland, FL 33807-7666
> 941-709-1177 (Office)
> 978-477-8131 (Fax)
> http://www.ktpbs.com/ars
> --

Regards
Sajid Raja
973-443-2875

> -----Original Message-----
> From: Calvin MK YIU [SMTP:CTP-SS41-A-ITB@POLICE.GOV.HK]
> Sent: Thursday, August 26, 1999 9:35 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject:
>
> Hi listers,
>
> I have an ARS macro which submits a record to a schema. I will to run this
> macro
> through a filter but I couldn't find a 'Run Macro' action inside the
> filter. And
> I don't want to use the 'Run Process' action to call the command line
> 'aruser -e
> ...'. What can I do ? Thanks.
>
>
> Calvin

I've seen this problem before where the armail address (~HelpDesk) is not
sufficient to uniquely identify a single mail account. In my case my
account (Helpdesk Mail) had problems when someone created a separate account
called Helpdesk Mail Dusseldorf.

To check, in you mail client on another PC, if you just type in ~Helpdesk in
the To: field and select 'Check Names', does it resolve it to an address or
does it offer you a choice of matching addresses to choose from? If it's
the latter you'll need to rename one of the mailbox aliases.

HTH

David Sanders
Remedy Developer
_____________________________________________

Tel 0118 918 4218
0410 377761 (mobile)
email david.sanders@gtseurope.com
sandersd@globalnet.co.uk





-----Original Message-----
From: Tim Powell [mailto:remedydev@KTPBS.COM]
Sent: 27 August 1999 14:05
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


Hello everybody.
I am having a problem with the armaild process.

System:
WinNT 4.0
Service Pack 4
ARS 3.2.1
SQL Server 6.5

When the box reboots, or if we attempt to start the armaild process
manually, we get the below listed error in the Event Viewer:

START ERROR MESSAGE
"The description for Event ID ( 0 ) in Source ( Remedy Mail Service ) could
not be found. It contains the following insertion string(s): Could not
resolve the armaild address ~HelpDesk., Return code: 21."
END ERROR MESSAGE

We have determined that the address of ~HelpDesk is a valid address in
Exchange. We can access the mailbox from the Exchange client on the box
itself. We have also verified that the Remedy Mail is running as a service
with the required permissions as described in the "Remedy Mail Server for
Microsoft Exchange" tech notes.

Any ideas?

Thanks in advance.
Tim Powell
Lykes Lines
Tampa, FL
813-209-3823
tpowell@americanaships.com

--
Timothy Powell
Remedy Consultant
Powell Business Systems
P.O. Box 7666
Lakeland, FL 33807-7666
941-709-1177 (Office)
978-477-8131 (Fax)
http://www.ktpbs.com/ars
--


**********************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
postmaster@gtseurope.com.

This footnote also confirms that this email message has been swept
for the presence of computer viruses.
**********************************************************************

I had a new mailbox called ~Helpdesk2 for a new platform.
Thanks!!

Tim

-----Original Message-----
From: Martins, David [mailto:David.Sanders@GTSEUROPE.COM]
Sent: Friday, August 27, 1999 9:54 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


Tim

I've seen this problem before where the armail address (~HelpDesk) is not
sufficient to uniquely identify a single mail account. In my case my
account (Helpdesk Mail) had problems when someone created a separate account
called Helpdesk Mail Dusseldorf.

To check, in you mail client on another PC, if you just type in ~Helpdesk in
the To: field and select 'Check Names', does it resolve it to an address or
does it offer you a choice of matching addresses to choose from? If it's
the latter you'll need to rename one of the mailbox aliases.

HTH

David Sanders
Remedy Developer
_____________________________________________

Tel 0118 918 4218
0410 377761 (mobile)
email david.sanders@gtseurope.com
sandersd@globalnet.co.uk





-----Original Message-----
From: Tim Powell [mailto:remedydev@KTPBS.COM]
Sent: 27 August 1999 14:05
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


Hello everybody.
I am having a problem with the armaild process.

System:
WinNT 4.0
Service Pack 4
ARS 3.2.1
SQL Server 6.5

When the box reboots, or if we attempt to start the armaild process
manually, we get the below listed error in the Event Viewer:

START ERROR MESSAGE
"The description for Event ID ( 0 ) in Source ( Remedy Mail Service ) could
not be found. It contains the following insertion string(s): Could not
resolve the armaild address ~HelpDesk., Return code: 21."
END ERROR MESSAGE

We have determined that the address of ~HelpDesk is a valid address in
Exchange. We can access the mailbox from the Exchange client on the box
itself. We have also verified that the Remedy Mail is running as a service
with the required permissions as described in the "Remedy Mail Server for
Microsoft Exchange" tech notes.

Any ideas?

Thanks in advance.
Tim Powell
Lykes Lines
Tampa, FL
813-209-3823
tpowell@americanaships.com

--
Timothy Powell
Remedy Consultant
Powell Business Systems
P.O. Box 7666
Lakeland, FL 33807-7666
941-709-1177 (Office)
978-477-8131 (Fax)
http://www.ktpbs.com/ars
--


**********************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
postmaster@gtseurope.com.

This footnote also confirms that this email message has been swept
for the presence of computer viruses.
**********************************************************************

>
>

I'm new to remedy admin. and am having a couple of problems.

1. Before I was brought on board someone deleted "Demo" and as I try to add a user and
give her the fixed lisc. it says I'm at my limit....where is demo hiding....we have rebooted our
server....thanks....

2. From where are the Admin and Import tools installed...I cannot find them on the
"Windows Clients Version 4.0" CD...tia

I'm using AR 4.0

thanks


Rod Kahl
Customer Care Center
Nichols
770-309-3075
877-381-7020 ext: 3075
kahlr@nichols.com
rodkahl@hotmail.com

Jackie Morris
Training Consultant
Alpha Technologies, Inc.
Tel: (732) 980-1288 ext.808
Fax: (732) 980-1287
jrmorris@alpha88.com
http://www.alpha88.com