I am having a problem with the armaild process.

System:
WinNT 4.0
Service Pack 4
ARS 3.2.1
SQL Server 6.5

When the box reboots, or if we attempt to start the armaild process manually, we get the below listed error in the Event Viewer:

START ERROR MESSAGE
"The description for Event ID ( 0 ) in Source ( Remedy Mail Service ) could not be found. It contains the following insertion string(s): Could not resolve the armaild address ~HelpDesk., Return code: 21."
END ERROR MESSAGE

We have determined that the address of ~HelpDesk is a valid address in Exchange. We can access the mailbox from the Exchange client on the box itself. We have also verified that the Remedy Mail is running as a service with the required permissions as described in the "Remedy Mail Server for Microsoft Exchange" tech notes.

Any ideas?

Thanks in advance.
Tim Powell
Lykes Lines
Tampa, FL
813-209-3823
tpowell@americanaships.com

--
Timothy Powell
Remedy Consultant
Powell Business Systems
P.O. Box 7666
Lakeland, FL 33807-7666
941-709-1177 (Office)
978-477-8131 (Fax)
http://www.ktpbs.com/ars
--

James A. Weaver
Infrastructure Process Applications
Telephone: 1-713-656-0815 Fax: 1-713-656-0755 Pager: 1-800-637-1357
Mail : P. O. Box 4276 Rm. FB2163, Houston, TX 77210-4276
Internet: james.a.weaver@exxon.com

> -----Original Message-----
> From: Tim Powell [SMTP:remedydev@KTPBS.COM]
> Sent: Friday, August 27, 1999 8:05 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject:
>
> Hello everybody.
> I am having a problem with the armaild process.
>
> System:
> WinNT 4.0
> Service Pack 4
> ARS 3.2.1
> SQL Server 6.5
>
> When the box reboots, or if we attempt to start the armaild process manually, we get the below listed error in the Event Viewer:
>
> START ERROR MESSAGE
> "The description for Event ID ( 0 ) in Source ( Remedy Mail Service ) could not be found. It contains the following insertion string(s): Could not resolve the armaild address ~HelpDesk., Return code: 21."
> END ERROR MESSAGE
>
> We have determined that the address of ~HelpDesk is a valid address in Exchange. We can access the mailbox from the Exchange client on the box itself. We have also verified that the Remedy Mail is running as a service with the required permissions as described in the "Remedy Mail Server for Microsoft Exchange" tech notes.
>
> Any ideas?
>
> Thanks in advance.
> Tim Powell
> Lykes Lines
> Tampa, FL
> 813-209-3823
> tpowell@americanaships.com
>
> --
> Timothy Powell
> Remedy Consultant
> Powell Business Systems
> P.O. Box 7666
> Lakeland, FL 33807-7666
> 941-709-1177 (Office)
> 978-477-8131 (Fax)
> http://www.ktpbs.com/ars
> --

Regards
Sajid Raja
973-443-2875

> -----Original Message-----
> From: Calvin MK YIU [SMTP:CTP-SS41-A-ITB@POLICE.GOV.HK]
> Sent: Thursday, August 26, 1999 9:35 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject:
>
> Hi listers,
>
> I have an ARS macro which submits a record to a schema. I will to run this
> macro
> through a filter but I couldn't find a 'Run Macro' action inside the
> filter. And
> I don't want to use the 'Run Process' action to call the command line
> 'aruser -e
> ...'. What can I do ? Thanks.
>
>
> Calvin

I've seen this problem before where the armail address (~HelpDesk) is not
sufficient to uniquely identify a single mail account. In my case my
account (Helpdesk Mail) had problems when someone created a separate account
called Helpdesk Mail Dusseldorf.

To check, in you mail client on another PC, if you just type in ~Helpdesk in
the To: field and select 'Check Names', does it resolve it to an address or
does it offer you a choice of matching addresses to choose from? If it's
the latter you'll need to rename one of the mailbox aliases.

HTH

David Sanders
Remedy Developer
_____________________________________________

Tel 0118 918 4218
0410 377761 (mobile)
email david.sanders@gtseurope.com
sandersd@globalnet.co.uk





-----Original Message-----
From: Tim Powell [mailto:remedydev@KTPBS.COM]
Sent: 27 August 1999 14:05
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


Hello everybody.
I am having a problem with the armaild process.

System:
WinNT 4.0
Service Pack 4
ARS 3.2.1
SQL Server 6.5

When the box reboots, or if we attempt to start the armaild process
manually, we get the below listed error in the Event Viewer:

START ERROR MESSAGE
"The description for Event ID ( 0 ) in Source ( Remedy Mail Service ) could
not be found. It contains the following insertion string(s): Could not
resolve the armaild address ~HelpDesk., Return code: 21."
END ERROR MESSAGE

We have determined that the address of ~HelpDesk is a valid address in
Exchange. We can access the mailbox from the Exchange client on the box
itself. We have also verified that the Remedy Mail is running as a service
with the required permissions as described in the "Remedy Mail Server for
Microsoft Exchange" tech notes.

Any ideas?

Thanks in advance.
Tim Powell
Lykes Lines
Tampa, FL
813-209-3823
tpowell@americanaships.com

--
Timothy Powell
Remedy Consultant
Powell Business Systems
P.O. Box 7666
Lakeland, FL 33807-7666
941-709-1177 (Office)
978-477-8131 (Fax)
http://www.ktpbs.com/ars
--


**********************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
postmaster@gtseurope.com.

This footnote also confirms that this email message has been swept
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**********************************************************************

I had a new mailbox called ~Helpdesk2 for a new platform.
Thanks!!

Tim

-----Original Message-----
From: Martins, David [mailto:David.Sanders@GTSEUROPE.COM]
Sent: Friday, August 27, 1999 9:54 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


Tim

I've seen this problem before where the armail address (~HelpDesk) is not
sufficient to uniquely identify a single mail account. In my case my
account (Helpdesk Mail) had problems when someone created a separate account
called Helpdesk Mail Dusseldorf.

To check, in you mail client on another PC, if you just type in ~Helpdesk in
the To: field and select 'Check Names', does it resolve it to an address or
does it offer you a choice of matching addresses to choose from? If it's
the latter you'll need to rename one of the mailbox aliases.

HTH

David Sanders
Remedy Developer
_____________________________________________

Tel 0118 918 4218
0410 377761 (mobile)
email david.sanders@gtseurope.com
sandersd@globalnet.co.uk





-----Original Message-----
From: Tim Powell [mailto:remedydev@KTPBS.COM]
Sent: 27 August 1999 14:05
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


Hello everybody.
I am having a problem with the armaild process.

System:
WinNT 4.0
Service Pack 4
ARS 3.2.1
SQL Server 6.5

When the box reboots, or if we attempt to start the armaild process
manually, we get the below listed error in the Event Viewer:

START ERROR MESSAGE
"The description for Event ID ( 0 ) in Source ( Remedy Mail Service ) could
not be found. It contains the following insertion string(s): Could not
resolve the armaild address ~HelpDesk., Return code: 21."
END ERROR MESSAGE

We have determined that the address of ~HelpDesk is a valid address in
Exchange. We can access the mailbox from the Exchange client on the box
itself. We have also verified that the Remedy Mail is running as a service
with the required permissions as described in the "Remedy Mail Server for
Microsoft Exchange" tech notes.

Any ideas?

Thanks in advance.
Tim Powell
Lykes Lines
Tampa, FL
813-209-3823
tpowell@americanaships.com

--
Timothy Powell
Remedy Consultant
Powell Business Systems
P.O. Box 7666
Lakeland, FL 33807-7666
941-709-1177 (Office)
978-477-8131 (Fax)
http://www.ktpbs.com/ars
--


**********************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
postmaster@gtseurope.com.

This footnote also confirms that this email message has been swept
for the presence of computer viruses.
**********************************************************************

>
>

I'm new to remedy admin. and am having a couple of problems.

1. Before I was brought on board someone deleted "Demo" and as I try to add a user and
give her the fixed lisc. it says I'm at my limit....where is demo hiding....we have rebooted our
server....thanks....

2. From where are the Admin and Import tools installed...I cannot find them on the
"Windows Clients Version 4.0" CD...tia

I'm using AR 4.0

thanks


Rod Kahl
Customer Care Center
Nichols
770-309-3075
877-381-7020 ext: 3075
kahlr@nichols.com
rodkahl@hotmail.com

Jackie Morris
Training Consultant
Alpha Technologies, Inc.
Tel: (732) 980-1288 ext.808
Fax: (732) 980-1287
jrmorris@alpha88.com
http://www.alpha88.com