Hi, I'm testing to define a ordinary regular form as the default Home page (In User Prefform with server and formname), field 1575 added to the form, on login the form is opened in search mode, where is is setting stored? Why search? Thanks, L ars

Suppose the std Home Page installed can be deleted, just save the al's and use them in the new one?

L ars Pettersson
Vattenfall Business Services Nordic AB
ARS Systems Engineer
S-461 88 Trollhättan
Sweden

Phone +46 520 888 35 Mobil +46 70 608 99 95
e-mail: lars.j.pettersson@vattenfall.com
www.vattenfall.se


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I agree. Why search? I've been searching for the same answer. It is irritating to see the advanced search bar on the home page on the mid-tier. The two ways that I have worked around this is:

1. Set my User Preference: Show Advanced Search Bar - No (though I believe there should be a global way to change this)

2. Use the ViewFormServlet and forced it to open in Submit mode.
https://hostname/arsys/servlet/ViewFormServlet?server=&form=Home%20Page&mode=Submit

If I find something better, I will let you know.


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.pettersson@VATTENFALL.COM
Sent: Tuesday, February 22, 2005 7:17 AM
To: arslist@ARSLIST.ORG
Subject: Home page in search mode?

Hi, I'm testing to define a ordinary regular form as the default Home page (In User Prefform with server and formname), field 1575 added to the form, on login the form is opened in search mode, where is is setting stored? Why search? Thanks, L ars

Suppose the std Home Page installed can be deleted, just save the al's and use them in the new one?

L ars Pettersson
Vattenfall Business Services Nordic AB
ARS Systems Engineer
S-461 88 Trollhättan
Sweden

Phone +46 520 888 35 Mobil +46 70 608 99 95
e-mail: lars.j.pettersson@vattenfall.com www.vattenfall.se


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)


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Lars,
The default mode for a form to be opened in is search. ( It always has
been as far as I know. ) I would assume that is why the "Home form"
that Remedy made their form with an active link called "Home Page:
Hide Query Bar Field". :)

Looks like the field "Query Bar" (field ID 1005: Character field,
length 255, Display Only) is a way to use a Change field action to
"Hide" the "Advanced Query bar" in workflow. Add that field to the
form then use change field actions against that field.

It works in the v63 user tool. (And I would assume in the v63 Mid-Tier.)

This field is actually defined in the "Form action reserved fields"
table in the v6.3 basic pdf as being "unlimited". (So you might create
it as length = zero)

HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.

http://www.fellowshipchurch.com


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Hi, Matt:

I did notice the active link as well with an action to hide the Advanced Query Bar. So, why doesn't it hide? The permissions are public. I'm logged on as Administrator. What gives?

Here is the workflow log entry for the WindowLoaded event:

EVENT: WindowLoaded
ActiveLink: Home Page: Hide Query Bar Field
True actions:
action 0
ARACTSetVisibility(1005, 0)

My guess is that, the User Preference setting to Show Advanced Query Bar overrides this active link. Because, if I change the setting to "no", the Query Bar does not display.

Now, I have to think...Should a User Preference setting override an active link? Or, vice versa?
Michelle

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carey Matthew Black
Sent: Tuesday, February 22, 2005 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Home page in search mode?

Lars,
The default mode for a form to be opened in is search. ( It always has been as far as I know. ) I would assume that is why the "Home form"
that Remedy made their form with an active link called "Home Page:
Hide Query Bar Field". :)

Looks like the field "Query Bar" (field ID 1005: Character field, length 255, Display Only) is a way to use a Change field action to "Hide" the "Advanced Query bar" in workflow. Add that field to the form then use change field actions against that field.

It works in the v63 user tool. (And I would assume in the v63 Mid-Tier.)

This field is actually defined in the "Form action reserved fields"
table in the v6.3 basic pdf as being "unlimited". (So you might create it as length = zero)

HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.

http://www.fellowshipchurch.com


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)


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(Support: mailto:support@arslist.org)

Michelle,

Does your form have a Char field with field ID 1005 that matches the
design in the "Form action reserved fields" table? If not, then the
active link should do nothing. (Which should be true for any action
attempted on an "unknown" field ID.)

Think about using shared active links across forms. If an active link
tries to Hide/show a field that is on Form A but not on Form B (When
it is running on Form B) what would you want the Clients to do?
(nothing, or give an error? Well, they do nothing. )


--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.

http://www.fellowshipchurch.com


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

The Field is displayed on the form in the Admin Tool. However, when checking the Form Action fields, the Search Bar check box is checked and greyed out.

I'm assuming that I can delete it and see what happens.

Michelle

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carey Matthew Black
Sent: Tuesday, February 22, 2005 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Home page in search mode?

Michelle,

Does your form have a Char field with field ID 1005 that matches the design in the "Form action reserved fields" table? If not, then the active link should do nothing. (Which should be true for any action attempted on an "unknown" field ID.)

Think about using shared active links across forms. If an active link tries to Hide/show a field that is on Form A but not on Form B (When it is running on Form B) what would you want the Clients to do?
(nothing, or give an error? Well, they do nothing. )


--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.

http://www.fellowshipchurch.com


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

RE: Home page in search mode?Hi Michelle

Have you tried opening the form in the Admin tool, going to Current
View...Properties, changing to the Appearance tab and changing the settings
in the Pane Banner Visibility section:

Results Banner - set to Hidden - should hide all to do with search
functionality inc. ASB
Details Pane Banner - set to Hidden to hide stuff to do with modifying
tickets

Web Toolbar - set to hidden to hide the new web toolbar stuff in midtier 6.3
(version 6.3 only)

Do the same for any other views that you use.

HTH

David Sanders
Remedy Consultant
==============

tel +44 1494 468980
mobile +44 7710 377761
email david.sanders@westoverconsulting.co.uk

web http://www.westoverconsulting.co.uk

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Michelle Lucero
Sent: Tuesday, February 22, 2005 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Home page in search mode?


**
Hi, Matt:

I did notice the active link as well with an action to hide the Advanced
Query Bar. So, why doesn't it hide? The permissions are public. I'm
logged on as Administrator. What gives?

Here is the workflow log entry for the WindowLoaded event:

EVENT: WindowLoaded
ActiveLink: Home Page: Hide Query Bar Field
True actions:
action 0
ARACTSetVisibility(1005, 0)

My guess is that, the User Preference setting to Show Advanced Query Bar
overrides this active link. Because, if I change the setting to "no", the
Query Bar does not display.

Now, I have to think...Should a User Preference setting override an active
link? Or, vice versa?
Michelle

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carey Matthew Black
Sent: Tuesday, February 22, 2005 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Home page in search mode?

Lars,
The default mode for a form to be opened in is search. ( It always has
been as far as I know. ) I would assume that is why the "Home form"

that Remedy made their form with an active link called "Home Page:
Hide Query Bar Field". :)

Looks like the field "Query Bar" (field ID 1005: Character field, length
255, Display Only) is a way to use a Change field action to "Hide" the
"Advanced Query bar" in workflow. Add that field to the form then use change
field actions against that field.

It works in the v63 user tool. (And I would assume in the v63 Mid-Tier.)

This field is actually defined in the "Form action reserved fields"
table in the v6.3 basic pdf as being "unlimited". (So you might create it
as length = zero)

HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.

http://www.fellowshipchurch.com



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

This posting was submitted via the Web
interface


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Yes, all of it is selected as hidden, including the toolbar in both views. It has never made a difference.

Though I know it defeats one of the purposes of having a short link to a home page we will probably have to hardcode another long URL that includes mode=submit. Or, have to change individual prferences to not show query bar on open...My only other option would be to delete the query bar.

I'm beginning to think that these are the only options.

So,
1. The HideQueryBar active link that came with the HomePage definition is meaningless (if show advanced query bar is set to yes)
2. There appears to be no other work around, other than the 3 mentioned above.

Michelle



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders
Sent: Tuesday, February 22, 2005 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Home page in search mode?


**
Hi Michelle

Have you tried opening the form in the Admin tool, going to Current View...Properties, changing to the Appearance tab and changing the settings in the Pane Banner Visibility section:

Results Banner - set to Hidden - should hide all to do with search functionality inc. ASB
Details Pane Banner - set to Hidden to hide stuff to do with modifying tickets

Web Toolbar - set to hidden to hide the new web toolbar stuff in midtier 6.3 (version 6.3 only)

Do the same for any other views that you use.

HTH

David Sanders
Remedy Consultant
==============

tel +44 1494 468980
mobile +44 7710 377761
email david.sanders@westoverconsulting.co.uk

web http://www.westoverconsulting.co.uk


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Michelle Lucero
Sent: Tuesday, February 22, 2005 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Home page in search mode?


**

Hi, Matt:

I did notice the active link as well with an action to hide the Advanced Query Bar. So, why doesn't it hide? The permissions are public. I'm logged on as Administrator. What gives?

Here is the workflow log entry for the WindowLoaded event:

EVENT: WindowLoaded
ActiveLink: Home Page: Hide Query Bar Field
True actions:
action 0
ARACTSetVisibility(1005, 0)

My guess is that, the User Preference setting to Show Advanced Query Bar overrides this active link. Because, if I change the setting to "no", the Query Bar does not display.

Now, I have to think...Should a User Preference setting override an active link? Or, vice versa?
Michelle

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Carey Matthew Black
Sent: Tuesday, February 22, 2005 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Home page in search mode?

Lars,
The default mode for a form to be opened in is search. ( It always has been as far as I know. ) I would assume that is why the "Home form"

that Remedy made their form with an active link called "Home Page:
Hide Query Bar Field". :)

Looks like the field "Query Bar" (field ID 1005: Character field, length 255, Display Only) is a way to use a Change field action to "Hide" the "Advanced Query bar" in workflow. Add that field to the form then use change field actions against that field.

It works in the v63 user tool. (And I would assume in the v63 Mid-Tier.)

This field is actually defined in the "Form action reserved fields"
table in the v6.3 basic pdf as being "unlimited". (So you might create it as length = zero)

HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.

http://www.fellowshipchurch.com


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org )

This posting was submitted via the Web interface

This posting was submitted via the Web interface


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
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