I'm looking at the release notes for 6.3, but not finding the listing of
Solved Issues / Open Issues that used to be included -- it refers to the
SupportWeb.Remedy.COm website, but I didn't get and info there either (it
may be that I just ran out of patience trying to navigate through all the
java pages that seem to crash about every other click and are painfully
slow when they don't crash). Any chance for a nice, neat PDF file that
would contain the Issues information?


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Hi, Carl:

There is definitely a change in the Release notes that were out there on Friday. The size on Friday was 1158KB plus. The size that was out there yesterday was only 300+. The one that was out there on Friday contains the Open Issues list. The one that was out there Monday, did not.

But, wait there's another English version of the Release Notes out there. Tuesday's version is a different size (1176) than the two previous ones; and it includes the Open Issues and bug list.

You may want to look out there again.

Michelle

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Jones
Sent: Tuesday, January 25, 2005 9:14 AM
To: arslist@ARSLIST.ORG
Subject: List of Issues / Solutions

I'm looking at the release notes for 6.3, but not finding the listing of Solved Issues / Open Issues that used to be included -- it refers to the SupportWeb.Remedy.COm website, but I didn't get and info there either (it may be that I just ran out of patience trying to navigate through all the java pages that seem to crash about every other click and are painfully slow when they don't crash). Any chance for a nice, neat PDF file that would contain the Issues information?


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)


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I found those on the web site yesterday - there were about 15-20 open issues, a though there were a few that were significant, though I don't know that I would call any of them showstoppers.

Rick



From: Carl Jones
Sent: Tue 1/25/2005 7:14 AM
To: arslist@ARSLIST.ORG
Subject: List of Issues / Solutions


I'm looking at the release notes for 6.3, but not finding the listing of
Solved Issues / Open Issues that used to be included -- it refers to the
SupportWeb.Remedy.COm website, but I didn't get and info there either (it
may be that I just ran out of patience trying to navigate through all the
java pages that seem to crash about every other click and are painfully
slow when they don't crash). Any chance for a nice, neat PDF file that
would contain the Issues information?


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

I for one was very glad to see this issue listed in the 6.3 bug fixes:

SW00207748
In a run-if qualification filter, the $-TIME-$ and $-DATE-$
keywords were not working for the date and time of day fields.

----- Original Message -----
From: Rick Cook
Newsgroups: gmane.comp.crm.arsystem.general
Sent: Tuesday, January 25, 2005 09:45
Subject: Re: List of Issues / Solutions


**
I found those on the web site yesterday - there were about 15-20 open
issues, a though there were a few that were significant, though I don't know
that I would call any of them showstoppers.

Rick



From: Carl Jones
Sent: Tue 1/25/2005 7:14 AM
To: arslist-+GvzEAsalptF7rqys1CUDA@public.gmane.org
Subject: List of Issues / Solutions


I'm looking at the release notes for 6.3, but not finding the listing of
Solved Issues / Open Issues that used to be included -- it refers to the
SupportWeb.Remedy.COm website, but I didn't get and info there either (it
may be that I just ran out of patience trying to navigate through all the
java pages that seem to crash about every other click and are painfully
slow when they don't crash). Any chance for a nice, neat PDF file that
would contain the Issues information?



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support-2dmYXI9ZToVAfugRpC6u6w@public.gmane.org)

This posting was submitted via the Web
interface


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Remedy Supportweb only lists about 28 issues total for AR System 6.3. The
Release Notes has 60 pages (one being a duplicated page) of Open Issues.
Depending on your environment some of these can be show stoppers. One such
as the Remedy User client crashing if you exit an Application. The part that
bothers me is that most of the issues in the Release Notes have no reference
on the Remedy Supportweb Product Defect section, or any other section. I
have tried even searching by Bug Id without results. I for one would prefer
to see everything listed in the Release Notes listed on the Product Defect.
That way I can monitor bug resolution and determine when the upgrade becomes
less of a risk.

Another interesting note is the Bugs fixed list in the Release Notes is only
10 pages long. So they generated 6 times more bugs than they resolved with
this release?

- Daniel

-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Tuesday, January 25, 2005 10:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: List of Issues / Solutions


**
I found those on the web site yesterday - there were about 15-20 open
issues, a though there were a few that were significant, though I don't know
that I would call any of them showstoppers.

Rick



From: Carl Jones
Sent: Tue 1/25/2005 7:14 AM
To: arslist@ARSLIST.ORG
Subject: List of Issues / Solutions


I'm looking at the release notes for 6.3, but not finding the listing of

Solved Issues / Open Issues that used to be included -- it refers to the

SupportWeb.Remedy.COm website, but I didn't get and info there either (it

may be that I just ran out of patience trying to navigate through all the

java pages that seem to crash about every other click and are painfully

slow when they don't crash). Any chance for a nice, neat PDF file that

would contain the Issues information?






UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org

(Support: mailto:support@arslist.org)
This posting was submitted via the Web
interface





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