Anybody have the link to download ARS 6.3 and the 6.0 apps? I can't find it under the upgrade or patches sections on the support site. We do have a valid support ID through Dec 05.


Thanks,

Scott



From: Action Request System discussion list(ARSList) on behalf of Michael Gould
Sent: Mon 1/24/2005 06:56
To: arslist@ARSLIST.ORG
Subject: Remedy ITSM 6.0 Now Available



>From the www.remedy.com homepage:

"Remedy IT Service Management for the Enterprise 6.0 now available

New release includes seamless integration with BMC Atrium CMDB, and
features and functionality from the new AR System 6.3. Learn more."

http://www.remedy.com/solutions/documents/datasheets/BMCWhatsNewITSM.pdf

Mike Gould
Lockheed Martin


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)




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Scott
6.0.3 is only available thru controlled channels at this point. Remedy had
sent out an email to the group asking that those that have received the link
not posted it to the list.

The upgrade will be available in about 30 days according to Remedy.

We need to get together for Ribs later this week or next if we can.... :)

Herb Partlow
IB Technical Consulting, Inc
Office - 408.253.0344
Mobile - 408-309-5316
Herb@IBTechnicalConsulting.com
http://www.ibtechnicalconsulting.com


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hammons
Sent: Monday, January 24, 2005 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM 6.0 Now Available

Anybody have the link to download ARS 6.3 and the 6.0 apps? I can't find it
under the upgrade or patches sections on the support site. We do have a
valid support ID through Dec 05.


Thanks,

Scott



From: Action Request System discussion list(ARSList) on behalf of Michael
Gould
Sent: Mon 1/24/2005 06:56
To: arslist@ARSLIST.ORG
Subject: Remedy ITSM 6.0 Now Available



>From the www.remedy.com homepage:

"Remedy IT Service Management for the Enterprise 6.0 now available

New release includes seamless integration with BMC Atrium CMDB, and
features and functionality from the new AR System 6.3. Learn more."

http://www.remedy.com/solutions/documents/datasheets/BMCWhatsNewITSM.pdf

Mike Gould
Lockheed Martin



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)





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Yea, controlled availability. If you read the notes on that, those in the US can upgrade immediately. GA is scheduled for Mid-Feb for those countries not on the list.

" Customers in or headquartered in the following countries will receive Upgrade Notifications immediately and be able to upgrade: Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, United Kingdom, United States "

So my question then is why is half the list getting it now and those with valid support contracts being told to wait? Doesn't make sense. We would like to press on in development with the new releases as we are strictly going to web only on the client side.

Just my .02 but thanks for the reply.

Scott




From: Action Request System discussion list(ARSList) on behalf of Herb Partlow
Sent: Mon 1/24/2005 20:19
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM 6.0 Now Available



Scott
6.0.3 is only available thru controlled channels at this point. Remedy had
sent out an email to the group asking that those that have received the link
not posted it to the list.

The upgrade will be available in about 30 days according to Remedy.

We need to get together for Ribs later this week or next if we can.... :)

Herb Partlow
IB Technical Consulting, Inc
Office - 408.253.0344
Mobile - 408-309-5316
Herb@IBTechnicalConsulting.com
http://www.ibtechnicalconsulting.com


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hammons
Sent: Monday, January 24, 2005 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM 6.0 Now Available

Anybody have the link to download ARS 6.3 and the 6.0 apps? I can't find it
under the upgrade or patches sections on the support site. We do have a
valid support ID through Dec 05.


Thanks,

Scott



From: Action Request System discussion list(ARSList) on behalf of Michael
Gould
Sent: Mon 1/24/2005 06:56
To: arslist@ARSLIST.ORG
Subject: Remedy ITSM 6.0 Now Available



>From the www.remedy.com homepage:

"Remedy IT Service Management for the Enterprise 6.0 now available

New release includes seamless integration with BMC Atrium CMDB, and
features and functionality from the new AR System 6.3. Learn more."

http://www.remedy.com/solutions/documents/datasheets/BMCWhatsNewITSM.pdf

Mike Gould
Lockheed Martin



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)





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(Support: mailto:support@arslist.org)


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Scott -
Not sure if this helps, but a couple of times in the past, my email
regarding a new release has been quite a bit behind other folks. I've
seen chatter on the list about the new release, and searched my e-mail
in vain for a notice. That didn't happen this time, but it has in the
past.

Maybe your notice is just a little slow getting to you?

Thanks,
Ron
Tools Admin


-----Original Message-----
From: Scott Hammons [mailto:shammons@AISCONSULTING.NET]
Sent: Monday, January 24, 2005 9:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM 6.0 Now Available

Yea, controlled availability. If you read the notes on that, those in
the US can upgrade immediately. GA is scheduled for Mid-Feb for those
countries not on the list.

" Customers in or headquartered in the following countries will receive
Upgrade Notifications immediately and be able to upgrade: Australia,
Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan,
Latvia, Lithuania, Luxembourg, Malta, New Zealand, Norway, Poland,
Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, The
Netherlands, United Kingdom, United States "

So my question then is why is half the list getting it now and those
with valid support contracts being told to wait? Doesn't make sense.
We would like to press on in development with the new releases as we are
strictly going to web only on the client side.

Just my .02 but thanks for the reply.

Scott




From: Action Request System discussion list(ARSList) on behalf of Herb
Partlow
Sent: Mon 1/24/2005 20:19
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM 6.0 Now Available



Scott
6.0.3 is only available thru controlled channels at this point. Remedy
had sent out an email to the group asking that those that have received
the link not posted it to the list.

The upgrade will be available in about 30 days according to Remedy.

We need to get together for Ribs later this week or next if we can....
:)

Herb Partlow
IB Technical Consulting, Inc
Office - 408.253.0344
Mobile - 408-309-5316
Herb@IBTechnicalConsulting.com
http://www.ibtechnicalconsulting.com


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hammons
Sent: Monday, January 24, 2005 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM 6.0 Now Available

Anybody have the link to download ARS 6.3 and the 6.0 apps? I can't
find it under the upgrade or patches sections on the support site. We
do have a valid support ID through Dec 05.


Thanks,

Scott



From: Action Request System discussion list(ARSList) on behalf of
Michael Gould
Sent: Mon 1/24/2005 06:56
To: arslist@ARSLIST.ORG
Subject: Remedy ITSM 6.0 Now Available



>From the www.remedy.com homepage:

"Remedy IT Service Management for the Enterprise 6.0 now available

New release includes seamless integration with BMC Atrium CMDB, and
features and functionality from the new AR System 6.3. Learn more."

http://www.remedy.com/solutions/documents/datasheets/BMCWhatsNewITSM.p
df

Mike Gould
Lockheed Martin




UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)






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(Support: mailto:support@arslist.org)



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)





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(Support: mailto:support@arslist.org)


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

>From the www.remedy.com homepage:

"Remedy IT Service Management for the Enterprise 6.0 now available

New release includes seamless integration with BMC Atrium CMDB, and
features and functionality from the new AR System 6.3. Learn more."

http://www.remedy.com/solutions/documents/datasheets/BMCWhatsNewITSM.pdf

Mike Gould
Lockheed Martin


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

> Scott
Did you check with the authorized contact point for the Remedy stuff for
the company you are working for? I'll bet they recieved an email with the
link.
The manager here recieved an email with the link to download the new
software.
>
>
>
>
>
> Re: Remedy ITSM 6.0 Now Available
>
>
>
> Yea, controlled
> availability. If you read the notes on that, those in the US can
> upgrade immediately. GA is scheduled for Mid-Feb for those countries
> not on the list.
>
> " Customers in or headquartered in the following countries will
> receive Upgrade Notifications immediately and be able to
> upgrade: Australia, Austria, Belgium,
> Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
> Germany,
> Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg,
> Malta,
> New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden,
> Switzerland, The Netherlands, United Kingdom, United States "
>
> So my question then is why is half the list
> getting it now and those with valid support contracts being told to wait?
> Doesn't make sense. We would like to press on in development with the new
> releases as we are strictly going to web only on the client side.
>
>
> Just my .02 but thanks for the reply.
>
>
> Scott
>
>
>
> From: Action Request System discussion
> list(ARSList) on behalf of Herb PartlowSent: Mon 1/24/2005
> 20:19To: arslist@ARSLIST.ORGSubject: Re: Remedy ITSM 6.0
> Now Available
>
> Scott6.0.3 is only available thru controlled channels at
> this point. Remedy hadsent out an email to the group asking that those
> that
> have received the linknot posted it to the list.The upgrade will be
> available in about 30 days according to Remedy.We need to get together
> for Ribs later this week or next if we can.... :)Herb
> PartlowIB Technical Consulting, IncOffice - 408.253.0344Mobile -
> 408-309-5316Herb@IBTechnicalConsulting.comhttp://www.ibtechnicalconsulting.com-----Original
> Message-----From: Action Request System discussion
> list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of
> Scott HammonsSent: Monday, January 24, 2005 2:56 PMTo:
> arslist@ARSLIST.ORGSubject: Re: Remedy ITSM 6.0 Now AvailableAnybody
> have the link to download ARS 6.3 and the 6.0 apps? I can't find
> itunder the upgrade or patches sections on the support site. We do
> have avalid support ID through Dec
> 05. Thanks,ScottFrom:
> Action Request System discussion list(ARSList) on behalf of
> MichaelGouldSent: Mon 1/24/2005 06:56To:
> arslist@ARSLIST.ORGSubject: Remedy ITSM 6.0 Now
> AvailableFrom the www.remedy.com homepage:"Remedy IT
> Service Management for the Enterprise 6.0 now availableNew release
> includes seamless integration with BMC Atrium CMDB, andfeatures and
> functionality from the new AR System 6.3. Learn
> more."http://www.remedy.com/solutions/documents/datasheets/BMCWhatsNewITSM.pdfMike
> GouldLockheed
> MartinUNSUBSCRIBE
> or access ARSlist Archives at http://www.ARSLIST.org(Support:
> mailto:support@arslist.org)UNSUBSCRIBE
> or access ARSlist Archives at http://www.ARSLIST.org(Support:
> mailto:support@arslist.org)UNSUBSCRIBE
> or access ARSlist Archives at http://www.ARSLIST.org(Support:
> mailto:support@arslist.org)
>
>
>
>


UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)

Scott:

Read the original message COMPLETELY. Due to a change in the type of software that ARS is considered, it cannot be released outside of the countries listed for at LEAST 30 days after releasing to U.S. customers. I would suggest waiting for a few days if you are a company in the listed countries as it is taking some time to get all of the messages out, according to my support representative at Remedy. Also, log onto the Remedy Support web site and make sure that you are listed as the support point of contact. It may be that there are others and they may/may not work where you are at anymore and the Upgrade message was sent to them instead of you.

And if you receive a message from Remedy, DO NOT RELEASE OR PASS IT TO ANYONE! You and you alone have to go and get the upgrade. Do not post the code where the public can get to it, either.

In any case, it will be available to all about Mid to Late February.

James McKenzie

-----Original Message-----
From: Scott Hammons
Sent: Jan 24, 2005 10:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Remedy ITSM 6.0 Now Available

Yea, controlled availability. If you read the notes on that, those in the US can upgrade immediately. GA is scheduled for Mid-Feb for those countries not on the list.

" Customers in or headquartered in the following countries will receive Upgrade Notifications immediately and be able to upgrade: Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, United Kingdom, United States "

So my question then is why is half the list getting it now and those with valid support contracts being told to wait? Doesn't make sense. We would like to press on in development with the new releases as we are strictly going to web only on the client side.

Just my .02 but thanks for the reply.

Scott




From: Action Request System discussion list(ARSList) on behalf of Herb Partlow
Sent: Mon 1/24/2005 20:19
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM 6.0 Now Available



Scott
6.0.3 is only available thru controlled channels at this point. Remedy had
sent out an email to the group asking that those that have received the link
not posted it to the list.

The upgrade will be available in about 30 days according to Remedy.

We need to get together for Ribs later this week or next if we can.... :)

Herb Partlow
IB Technical Consulting, Inc
Office - 408.253.0344
Mobile - 408-309-5316
Herb@IBTechnicalConsulting.com
http://www.ibtechnicalconsulting.com


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hammons
Sent: Monday, January 24, 2005 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM 6.0 Now Available

Anybody have the link to download ARS 6.3 and the 6.0 apps? I can't find it
under the upgrade or patches sections on the support site. We do have a
valid support ID through Dec 05.


Thanks,

Scott



From: Action Request System discussion list(ARSList) on behalf of Michael
Gould
Sent: Mon 1/24/2005 06:56
To: arslist@ARSLIST.ORG
Subject: Remedy ITSM 6.0 Now Available



>From the www.remedy.com homepage:

"Remedy IT Service Management for the Enterprise 6.0 now available

New release includes seamless integration with BMC Atrium CMDB, and
features and functionality from the new AR System 6.3. Learn more."

http://www.remedy.com/solutions/documents/datasheets/BMCWhatsNewITSM.pdf

Mike Gould
Lockheed Martin



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)





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All,

Thanks for the replies. I realize the importance of the message and the restrictions placed on the release. I'll work through the support channels to get the upgrade information.

Scott

Scott Hammons, Principal Consultant

Advanced Integrated Solutions
www.aisconsulting.net

(562) 795-7740

Mobile: (210) 378-8229

shammons@AISCONSULTING.NET



From: Action Request System discussion list(ARSList) on behalf of James Mckenzie
Sent: Tue 1/25/2005 07:49
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM 6.0 Now Available



Scott:

Read the original message COMPLETELY. Due to a change in the type of software that ARS is considered, it cannot be released outside of the countries listed for at LEAST 30 days after releasing to U.S. customers. I would suggest waiting for a few days if you are a company in the listed countries as it is taking some time to get all of the messages out, according to my support representative at Remedy. Also, log onto the Remedy Support web site and make sure that you are listed as the support point of contact. It may be that there are others and they may/may not work where you are at anymore and the Upgrade message was sent to them instead of you.

And if you receive a message from Remedy, DO NOT RELEASE OR PASS IT TO ANYONE! You and you alone have to go and get the upgrade. Do not post the code where the public can get to it, either.

In any case, it will be available to all about Mid to Late February.

James McKenzie

-----Original Message-----
From: Scott Hammons
Sent: Jan 24, 2005 10:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Remedy ITSM 6.0 Now Available

Yea, controlled availability. If you read the notes on that, those in the US can upgrade immediately. GA is scheduled for Mid-Feb for those countries not on the list.

" Customers in or headquartered in the following countries will receive Upgrade Notifications immediately and be able to upgrade: Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, United Kingdom, United States "

So my question then is why is half the list getting it now and those with valid support contracts being told to wait? Doesn't make sense. We would like to press on in development with the new releases as we are strictly going to web only on the client side.

Just my .02 but thanks for the reply.

Scott




From: Action Request System discussion list(ARSList) on behalf of Herb Partlow
Sent: Mon 1/24/2005 20:19
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM 6.0 Now Available



Scott
6.0.3 is only available thru controlled channels at this point. Remedy had
sent out an email to the group asking that those that have received the link
not posted it to the list.

The upgrade will be available in about 30 days according to Remedy.

We need to get together for Ribs later this week or next if we can.... :)

Herb Partlow
IB Technical Consulting, Inc
Office - 408.253.0344
Mobile - 408-309-5316
Herb@IBTechnicalConsulting.com
http://www.ibtechnicalconsulting.com


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hammons
Sent: Monday, January 24, 2005 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM 6.0 Now Available

Anybody have the link to download ARS 6.3 and the 6.0 apps? I can't find it
under the upgrade or patches sections on the support site. We do have a
valid support ID through Dec 05.


Thanks,

Scott



From: Action Request System discussion list(ARSList) on behalf of Michael
Gould
Sent: Mon 1/24/2005 06:56
To: arslist@ARSLIST.ORG
Subject: Remedy ITSM 6.0 Now Available



>From the www.remedy.com homepage:

"Remedy IT Service Management for the Enterprise 6.0 now available

New release includes seamless integration with BMC Atrium CMDB, and
features and functionality from the new AR System 6.3. Learn more."

http://www.remedy.com/solutions/documents/datasheets/BMCWhatsNewITSM.pdf

Mike Gould
Lockheed Martin



UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org)





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